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Mischa van Werkhoven Lead Consultant Mobility Solutions Mobility the Future of Automotive Finance & Leasing Industry Wednesday, March 28, 2012 Automotive Retail & Distribution 12th Annual Summit

Mobility: The Future of Automotive Finance & Leasing Industry

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An overview of trends influencing automotive finance and leasing companies in their mobility strategies and best practices to face upcoming challenges.

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  • 1. Mobility the Future of Automotive Finance & Leasing IndustryWednesday, March 28, 2012Automotive Retail & DistributionMischa van Werkhoven12th Annual SummitLead Consultant Mobility Solutions

2. Executive summary Invest in ecosystem: work together asspecialists in order to increase margin Standardize on processes, NOT onproducts to improve efficiency and tooffer high-margin products Focus on consumer experience to reducecost of sales Straight through processing (STP)increases operational excellence andreduces cost2 3. MobilityWhy do we travel? Business Commute Meetings, Incentives, Conferencing, Exhibitions Pleasure Social HolidayTodays definition of mobility:the way people travel to fulfil the abovementioned travel needs3 4. CustomersSuppliers Influencingyour company Market &Competition Macro-economic 5. Influences need to travel and travel behaviour 5 6. FleetEmployeeManagement Mobility Management 6 7. Customers demand personalized approach 7 8. Who is using theirsmartphone, tablet orlaptop right now? 8 9. Your customers are online, social, mobile and connected too9 10. Flexibility and pay-as-you-go change business models 10 11. CustomersSuppliers Influencingyour company Market &Competition Macro-economic 12. OEMs retake ownership of distribution channel12 13. Complexity of ecosystem increasesdue to growing number of new suppliers 13 14. CustomersSuppliers Influencingyour company Market &Competition Macro-economic 15. Mobility providers enter the market as new competitorswith substitute products using different business modelsand innovative services 15 16. Consolidation increases economies of scale 16 17. CustomersSuppliers Influencingyour company Market &Competition Macro-economic 18. Unpredictable changes in (fiscal) laws & accounting rules18 19. Urbanization changes mobility19 20. Electric, hybrid and low emission vehicles influencemaintenance, residual value and financing contracts 20 21. Impact on business 21 22. Market trends put extensive pressure on existing strategies and business modelsInnovation is key to drivetransformation in business andovercome rapidly changing markets 22 23. Strategic Challenges 23 24. Deepen relationship with customers (increase up-sell and cross-sell) 24 25. Use technology to deliver customized products and services (increase customer loyalty) 25 26. Specialize:use core competences to offer unique products and services (increase margin) 26 27. Continuously focus on operational excellence (increase efficiency) 27 28. 28 29. Standardize on processes, NOT on productsto improve efficiency and to offer high-margin products29 30. Straight through processing (STP)increases operational excellence andreduces cost allowing for focus on exceptions30 31. Invest in ecosystem:work together as specialists and add value to each others business in the supply chain in order to increase margin31 32. Focus on customer experience to reduce cost of sales 32 33. Mobility Platform33 34. Thank you for your attention!Join us online:facebook.com/TSScomaker@ComakerMischa van Werkhovenlinkedin.com/company/co-maker Lead Consultant Mobility Solutionsyoutube.com/[email protected]@MischaDaniel