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9001
9001
1
1 PIKE..J & BARNES.R , TQM in action , ed , CHAPMAN & HALL , London UK , 1996 .
2
1 STORA.G , MONTAIGNE.J , La qualité totale dans l’entreprise , ed d’organisation, paris 1986.
2 9001
20082009
11
GARVIN.D.A ، KANJI.G.KGEORGE.S & WEIMERSKIRCH.G،
OAKLAND.J.S & OAKLAND.S
MATHEWS.B et al
1 CHERRINGTON.D.J, The management of human ressources , Fourth Edition , Prentice
Hall , Englewood Cliffs , New Jersey ,1995.
2 GARVIN.D.A , Building a learning organization , Harvard Business Review , Vol 71 N° 4,
1993 , pp 78-91.
KANJI.G.K, Total quality management process: A systematic approach, Carfax Publishing
Company, Abington, UK, 1995.
GEORGE.S & WEIMERSKIRCH.G, Total quality management, John Wiley & Sons, NY,
1998.
450
General Accounting Office
CEBECI.U & BESKESE.A
THIAGARAJAN.T & ZAIRI.M ،
DAYTON.N.A ZHANG.Z et al ، PUN.K ،CLAVER.E et al
ENG.Q & YUSOF.S.M
OAKLAND.J.S & OAKLAND.S, Current people management activities in world class
organisations, Total Quality Management, Vol 12 N° 6, 2001, pp 771-788. 1 MATHEWS.B , UENO.A , PERIERA.Z , SILVA.G, KEKALE.T, REPKA.M, Quality
training , findings from a European survey , TQM Magazine , Vol 13 N ° 1 , 2001, pp 61-68.
2 OLIAN.J.D & RYNES.S.L , Making total quality work : Aligning organisational process,
performance measure , and stakeholders , Human Ressource Management , Vol 30 N° 3 ,
1991, pp 303-333.
3 CEBECI.U & BESKESE.A , An approach to the evaluation of quality performance of the
companies in Turkey , Managerial Auditing Journal , Vol 17 N° 1&2 , 2002, pp 92-100.
4 THIAGARAJAN.T & ZAIRI.M, An empirical analysis of critical of TQM: A proposed tool
for self –assessment and benchmarking purposes, Benchmarking for Quality Management &
Technology, Vol 5 N° 5, 1998, pp 291-203.
ZHANG.Z, WASZINK.A & WIJNGAARD.J, An instrument for measuring TQM
implementation for Chinese manufacturing companies , International Journal of Quality &
Reliability Management, Vol 17 N° 7 , 2000, pp 730-755.
DAYTON.N.A, Total quality management critical success factors, a comparison the UK
versus the USA, Total Quality Management, Vol 12 N° 3, 2001, pp 293-298.
PUN.K, Cultural influence on total quality management adoption in Chinese entreprises: An
empirical study, Total Quality Management, Vol 12 N° 3, 2001, pp 323-342.
CLAVER.E, TARI.JJ & MOLINA.J.F, Critical factors and results of quality management: An
empirical study, Total Quality Management & Business Excellence, Vol 14 N° 1, 2003, pp
91-118.
ENG.Q & YUSOF.S.M, A survey of TQM practices in the Malaysian electrical and electronic
industry, Total Quality Management & Business Excellence, Vol 14 N°1, 2003, pp 63-77.
DEMING
JURAN
CROSBY
ISHIKAWA
MANDAL.P et al
AHIRE et al
EVANS.J.R & DEAN.J.W
1 MANDAL.P, HOWELL.A & SOHAL.AS, A systematic approach to quality improvements :
The interactions between the technical , human and quality systems, Total Quality
Management , Vol 9 N°1, 1998, pp 79-100.
2 AHIRE.S.L, GOLHAR.D.Y & WALLER.M.A, Development and validation of TQM
implementation constructs, Decision Sciences, Vol 27 N° 1, 1996, pp 23-56.
3 EVANS.J.R & DEAN.J.W, Total quality management: organization and strategy, Thomson
learning, US, 2003, p 274.
3
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2
2
α
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0.842 04
0.851 04
0.923 06
0.872 05
0.947 08
0.941 07
0.902 05
0.903 05
0.910 04
0.864 04
11.80
1.802.60
2.603.40
3.40 4.20
4.205
4
3
8 0.576 2.35 07
5 0.911 2.72 04
1 0.875 3.07 04
3 0.755 2.94 06
4 0.647 2.75 05
6 0.761 2.59 08
9 0.751 2.34 07
11 0.688 1.62 05
10 0.855 2.28 05
2 0.781 2.97 04
7 0.709 2.51 04
4
2.750.534
2.70
0.632
2.68
0.518
2.66
0.568
2.36
0.532
1.70
0.668
1.52
0.628
4
12345
101528102.680.5183
% 034.163.62.30
201329202.750.5341
% 029.565.94.50
301725202.660.5684
% 038.656.84.50
401723402.700.6322
% 038.652.39.10
524173001.520.6287
% 54.538.66.800
618215001.700.6686
% 40.947.711.400
702914102.360.5325
% 065.931.82.30
2.340.751
9001
1
9001
20082009
2. AHIRE.S.L, GOLHAR.D.Y & WALLER.M.A, Development and
validation of TQM implementation constructs, Decision Sciences, Vol 27
N° 1, 1996, pp 23-56.
3. CEBECI.U & BESKESE.A , An approach to the evaluation of quality
performance of the companies in Turkey , Managerial Auditing Journal ,
Vol 17 N° 1&2 , 2002, pp 92-100.
4. CHERRINGTON.D.J, The management of human ressources , Fourth
Edition , Prentice Hall , Englewood Cliffs , New Jersey ,1995.
5. CLAVER.E, TARI.JJ & MOLINA.J.F, Critical factors and results of
quality management: An empirical study, Total Quality Management &
Business Excellence, Vol 14 N° 1, 2003, pp 91-118.
6. DAYTON.N.A, Total quality management critical success factors, a
comparison the UK versus the USA, Total Quality Management, Vol 12
N° 3, 2001, pp 293-298.
7. ENG.Q & YUSOF.S.M, A survey of TQM practices in the Malaysian
electrical and electronic industry, Total Quality Management & Business
Excellence, Vol 14 N°1, 2003, pp 63-77.
8. EVANS.J.R & DEAN.J.W, Total quality management: organization and
strategy, Thomson learning, US, 2003.
9. GARVIN.D.A , Building a learning organization , Harvard Business
Review , Vol 71 N° 4, 1993 , pp 78-91.
10. GEORGE.S & WEIMERSKIRCH.G, Total quality management, John
Wiley & Sons, NY, 1998.
11. KANJI.G.K, Total quality management process: A systematic approach,
Carfax Publishing Company, Abington, UK, 1995.
12. MANDAL.P, HOWELL.A & SOHAL.AS, A systematic approach to
quality improvements : The interactions between the technical , human
and quality systems, Total Quality Management , Vol 9 N°1, 1998, pp 79-
100.
13. MATHEWS.B , UENO.A , PERIERA.Z , SILVA.G, KEKALE.T,
REPKA.M, Quality training , findings from a European survey , TQM
Magazine , Vol 13 N ° 1 , 2001, pp 61-68.
14. OAKLAND.J.S & OAKLAND.S, Current people management activities
in world class organisations, Total Quality Management, Vol 12 N° 6,
2001, pp 771-788.
15. OLIAN.J.D & RYNES.S.L , Making total quality work : Aligning
organisational process, performance measure , and stakeholders , Human
Ressource Management , Vol 30 N° 3 , 1991, pp 303-333.
16. PIKE..J & BARNES.R , TQM in action , ed , CHAPMAN & HALL ,
London UK , 1996 .
17. PUN.K, Cultural influence on total quality management adoption in
Chinese entreprises: An empirical study, Total Quality Management, Vol
12 N° 3, 2001, pp 323-342.
18. STORA.G , MONTAIGNE.J , La qualité totale dans l’entreprise , ed
d’organisation, paris 1986.
19. THIAGARAJAN.T & ZAIRI.M, An empirical analysis of critical of
TQM: A proposed tool for self –assessment and benchmarking purposes,
Benchmarking for Quality Management & Technology, Vol 5 N° 5, 1998,
pp 291-203.
20. ZHANG.Z, WASZINK.A & WIJNGAARD.J, An instrument for
measuring TQM implementation for Chinese manufacturing companies ,
International Journal of Quality & Reliability Management, Vol 17 N° 7 ,
2000, pp 730-755.
