20
From intranet to net- work: the rise of the digital bridge builder Gerry McGovern Intranet Now, September 2, 2014 @gerrymcgovern [email protected] www.customercarewords.com

1 Gerry McGovern- From intranet to network - Intranet Now

Embed Size (px)

DESCRIPTION

Gerry McGovern of Customer Carewords talks digital bridge-building at Intranet Now, the first and only independent intranet conference in the UK.

Citation preview

Page 1: 1 Gerry McGovern- From intranet to network - Intranet Now

From intranet to net-work: the rise of the digital bridge builder

Gerry McGovern

Intranet Now, September 2, 2014

@gerrymcgovern

[email protected]

www.customercarewords.com

Page 2: 1 Gerry McGovern- From intranet to network - Intranet Now

The Story of a Intranet

Once upon a time …

Page 3: 1 Gerry McGovern- From intranet to network - Intranet Now

…with noble objectives:

“Inform our employees about stuff we

want them to know about”

“Tell them about what a wonderful

organization we are and how lucky

they are to work for us”

“Give them a place to dump their stuff

other than a local file server”

Page 4: 1 Gerry McGovern- From intranet to network - Intranet Now

The objectives quickly become…

Publish lots of cool news & stuff

Page 5: 1 Gerry McGovern- From intranet to network - Intranet Now
Page 6: 1 Gerry McGovern- From intranet to network - Intranet Now

Tetra Pak Technical Service / Public Information05-07-07/Mats G Johansson

It’s about …

Publisher 10 min

Visitor 60 minVisitor 60 minVisitor 60 minVisitor 60 min Visitor 60 min300

10

Page 7: 1 Gerry McGovern- From intranet to network - Intranet Now

Tetra Pak Technical Service / Public Information05-07-07/Mats G Johansson

Publisher 60 min

Visitor 10 minVisitor 10 minVisitor 10 minVisitor 10 minVisitor 10 min

60

50

It’s about …

Page 8: 1 Gerry McGovern- From intranet to network - Intranet Now

• Book a meeting room, catering• Career planning / development• Claim Expenses • Communication from senior

management• Competitor research • Customer feedback, satisfaction

surveys• Check product or service availability

(pipeline, launches, lead time)

Page 9: 1 Gerry McGovern- From intranet to network - Intranet Now

50,000 employees voted

55 Organisations UK, Sweden, Norway, Denmark, Belgium, Holland, US, Canada

Page 10: 1 Gerry McGovern- From intranet to network - Intranet Now

Where we are now

Page 11: 1 Gerry McGovern- From intranet to network - Intranet Now

Where we need to be

Page 12: 1 Gerry McGovern- From intranet to network - Intranet Now
Page 13: 1 Gerry McGovern- From intranet to network - Intranet Now

SystemsTools

DepartmentsPolicies

Page 14: 1 Gerry McGovern- From intranet to network - Intranet Now

What the procedure for authorising

travel by taxis?

Policies and guidelines need to be available at the TASK

Oh..I might need to check how to authorise that

I need to Book a

Taxi

Page 15: 1 Gerry McGovern- From intranet to network - Intranet Now

T1

T1

T1

Page 16: 1 Gerry McGovern- From intranet to network - Intranet Now
Page 17: 1 Gerry McGovern- From intranet to network - Intranet Now

CFO Research, 2014

Page 18: 1 Gerry McGovern- From intranet to network - Intranet Now

Copyright © Gerry McGovern: www.gerrymcgovern.com 18

Before we unify search we must solve this problem:

Intranet content doesn’t want to get found

Page 19: 1 Gerry McGovern- From intranet to network - Intranet Now
Page 20: 1 Gerry McGovern- From intranet to network - Intranet Now

@gerrymcgovern