20 Action Orientated Customer Experience

Quotes

This selection of 20 quotes is from a library we have collated of

over 365 quotes relevant to organisations looking to improve

their customer experience.

We added a twist by including an action orientated question to

challenge you as you pause for thought on the quote.

Use these quotes and the questions to drive further discussion,

debate and action around your organisation.

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quotes.

“Feelings have a critical role

in the way customers are

influenced.” DAVID FREEMANTLE, AUTHOR

What emotions are you provoking in your customers?

“Facts are stubborn things; and

whatever may be our wishes, our

inclinations, or the dictates of our

passion, they cannot alter the

state of facts and evidence.” JOHN ADAMS, US DIPLOMAT & POLITICIAN (1735-1826)

What evidence are you gathering on how well your customer experience

is doing?

“You have to be very emotionally

engaged in what you're doing, or it

comes out flat. You can't fake

your way through this.” ANON AUTHOR OF REALLIVEPREACHER.COM

Are you emotionally engaged with

the delivery of your customer experience? If not, why not?

“Everything starts with the customer.”

Do you ensure this? Or is it something that's easily forgotten?

LOUIS XIV

“Every day we're saying, 'How can we

keep this customer happy? How

can we get ahead in innovation by doing

this?'... because if we

don't, somebody else will."

Are you doing everything you can to keep your customers happy?

BILL GATES

“A shoe without sex appeal is like a tree

without leaves. Service

without emotion is shoe without sex

appeal.”

Does your customer service demonstrate sincere emotions?

ANON

“There is a spiritual aspect to our lives -

when we give we

receive - when a business does

something good for somebody, that

somebody feels good about them!”

When was the last time you

'did good' for a customer?

BEN COHEN, BEN & JERRY'S

“To understand the man, you must first

walk a mile in his moccasins.”

When was the last time you really put yourselves in your

customer's shoes?

NORTH AMERICAN INDIAN PROVERB

“Your most unhappy customers are your

greatest source

of learning.”

Do you know of any unsatisfied customers? If so, how can

they help you improve your business?

BILL GATES

“If you don't realise there is always

someone who knows how to

do something better than you,

then you don't give proper respect for

others' talents.”

Take a moment to think about the talents of your team.

Are you making the most of them?

HORTENSE CANADY

“...the reason most of us haven't been

able to run after

our dreams is that we were wearing

the wrong size shoes.

All we have to do is discover what fits us,

and chances are we''ll do just fine.”

Do all the services you offer fit your business perfectly?

BARBARA SHER, AUTHOR

“An empowered organisation is one in

which individuals have

the knowledge, skill, desire, and

opportunity to personally

succeed in a way that leads to collective

organisational success”

Empower your organisation. Are your team getting the opportunities

they need to personally succeed?

STEPHEN R COVEY, PRINCIPLE-CENTRED LEADERSHIP

“Being on par in terms of

price and quality only get you

in the game.

Service wins the game.”

Does your service ensure you're a winner?

TONY ALESSANDRA

“Well done is better

than well said.”

Have you taken action?

BENJAMIN FRANKLIN

“One of the deep secrets of life is

that all that is really worth doing

is what we do for others.”

What do you do for your customers and not expect anything in return?

LEWIS CAROL

“Jingshen is the Mandarin word for spirit

and vivacity . It is an important word for

those who would lead, because above

all things, spirit and vivacity

set effective organisations apart from

those that will decline and die.”

Is there spirit and vivacity in your

workplace?

James L Hayes

“No matter what your past

had been,

you have a spotless

future.”

So what will you do with your future which begins now?

James L Hayes

“Here is a powerful yet simple rule.

Always give people more than they

expect to get.”

So what are you giving more of than others expect?

Nelson Boswell

“People expect good service but few

are willing to give it.”

How much better is your service than the next supplier?

Robert Gately

“There are no traffic jams

along the extra mile.”

Are you travelling the road of "going the extra mile" for your

customers or are you stuck in traffic along with so many others?

Roger Staubach

The Customer’s Shoes Ltd is a niche customer experience consultancy firm. We help organisations pave their way to

delivering great customer experiences. Clients are typically SME’s and blue chip organisations that have the desire to become

famous for delighting their customers across all channels. If you believe your customers deserve better then take the first step

towards true customer loyalty and put yourself in The Customer’s Shoes. Tel: 0845 5480228 or email

measureup@thecustomersshoes.com and visit www.thecustomersshoes.com

CONTACT US

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