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| © Metrus Group, Inc. How Smart Organizations Unleash Talent for Optimal Performance William A. Schiemann CEO, Metrus Group Inc. HRCI Strategic HR + Innovation Event February 2014

2014 LA Strategic HR + Innovation

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William Schiemann presents "How Smart Organizations Unleash Talent for Optimal Performance." Strategic HR + Innovation is an exclusive, invitation-only event designed to create an atmosphere of idea sharing between senior HR professionals and thought-leaders from various industries and backgrounds.

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Page 1: 2014 LA Strategic HR + Innovation

1 | © Metrus Group, Inc.

How Smart Organizations Unleash Talent for Optimal Performance

William A. SchiemannCEO, Metrus Group Inc.HRCI Strategic HR + Innovation Event February 2014

Page 2: 2014 LA Strategic HR + Innovation

2 | © Metrus Group, Inc.

Metrus Institute: A Source of HRResearch and Cases

We have learned a lot about Talent and creating Value...

Human Capital Study in over 2000 organizations (ASQ, 2010)

Executive interviews and extensive research reviews for Hidden Drivers of Success (2013), The ACE Advantage

(2012) and Reinventing Talent Management (2009)

Executive Thought Leader Forums

HR Benchmarking Studies of over 5000 firms

Many more (see library.metrus.com)

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3 | © Metrus Group, Inc.

The Times They Are A-Changin’

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4 | © Metrus Group, Inc.

Insert sailing video here

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The Winning Game is Value

How does your organization create value?

How does your function or team add value?

How do you add value?

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6 | © Metrus Group, Inc.

What’s Your

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ALIGNMENT

Goals

Brand

Customer

CAPABILITIES

Competencies

Information

Resources

ENGAGEMENT

Advocacy

Commitment

Satisfiers

What Leverages Human Capital Value?

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8 | © Metrus Group, Inc.

Organizations with high ACE

Were 2x more likely to be financial leaders

Were 3x more likely to be quality leaders

Averaged half the turnover of low ACE organizations

Sources: Kostman & Schiemann, People Equity: The Hidden Driver, Quality Progress, 2005Seibert & Lingle, Internal Customer Service: Has it Improved, Quality Progress, 2007

What do Leaders Need to Know?Metrus Institute/ASQ Research

Financial Quality0

10

20

30

40

50

60

70

80

90

100

Top Quartile PE OrganizationsBottom Quartile PE Organizations

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SecuritySales

R & DQuality

ProcurementMarketing

Mkt ResearchMfg/Ops

LegalI.T.

H.R.Finance

Customer SvcCommunications

0 10 20 30 40 50 60 70 80 90 100

Overall Quality of Service – Percent FavorableLow Engagement Organizations High Engagement Organizations High ACE

ACE and Great Functions

In low engagementorganisations, departments average 20% to 40% favorable

When engagement is highthe average is usually 35% to 60% favorable

But when Alignment,Capabilities and Engagementare high, the average is 75% - 90% favorable

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10 | © Metrus Group, Inc.

EAST

A C E

49 53 53

UNIT 1

A C E

29 56 53

WEST

A C E

61 84 76

CENTRAL

A C E

44 27 51

COMPANY

A C E

48 52 61

UNIT 3

A C E

56 52 63

UNIT 2

A C E

37 51 45

UNIT 1

A C E

54 26 54

UNIT 3

A C E

43 28 76

UNIT 2

A C E

34 25 40

UNIT 1

A C E

49 61 69

UNIT 3

A C E

66 84 83

UNIT 2

A C E

58 87 80

How Would Your Team Score?

WeakIntermediateStrength

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11 | © Metrus Group, Inc.

What Can You Do to Optimize Talent?

Ensure Alignment

Grow Capabilities

Nurture Engagement

Manage Talent

Lifecycle

Page 12: 2014 LA Strategic HR + Innovation

12 | © Metrus Group, Inc.

What Can You Do to Optimize Talent?

Ensure Alignment

Grow Capabilities

Nurture Engagement

Manage Talent Lifecycle

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13 | © Metrus Group, Inc.

ALIGNMENT

Goals

Brand

Customer

CAPABILITIES

Competencies

Information

Resources

ENGAGEMENT

Advocacy

Commitment

Satisfiers

What Actions Might Improve Alignment?

Page 14: 2014 LA Strategic HR + Innovation

14 | © Metrus Group, Inc.

Ensuring Alignment Conveying direction and priorities?

Providing clear unit/personal goals?

Aligning measures?

Giving helpful performance feedback and coaching?

Expecting accountability?

Page 15: 2014 LA Strategic HR + Innovation

15 | © Metrus Group, Inc.

What Can You Do to Optimize Talent?

Ensure Alignment

Grow Capabilities

Nurture Engagement

Manage Talent Lifecycle

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16 | © Metrus Group, Inc.

ALIGNMENT

Goals

Brand

Customer

CAPABILITIES

Competencies

Information

Resources

ENGAGEMENT

Advocacy

Commitment

Satisfiers

What Actions Might Improve Capabilities?

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17 | © Metrus Group, Inc.

Grow Capabilities (that Stakeholders Care About)?

People assigned to roles that fit them?

Building high teamwork?

Resources/tools?

“Right” information and technology

Developing skills for both today and tomorrow?

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18 | © Metrus Group, Inc.

What Can You Do to Optimize Talent?

Ensure Alignment

Grow Capabilities

Nurture Engagement

Manage Talent Lifecycle

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ALIGNMENT

Goals

Brand

Customer

CAPABILITIES

Competencies

Information

Resources

ENGAGEMENT

Advocacy

Commitment

Satisfiers

What Actions Might Improve Engagement?

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20 | © Metrus Group, Inc.

Improving Engagement? Recognizing people?

Providing growth and learning opportunities?

Transparent communication?

Treatment with respect?

Support vs. punitive relationship?

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21 | © Metrus Group, Inc.

What Actions Do You Take?

High Low

Alignment Capabilities Engagement Profile

Sub-Optimization

Optimized Talent

High Risk

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22 | © Metrus Group, Inc.

What Actions Do You Take?

High Low

Alignment Capabilities Engagement Profile

Sub-Optimization

Optimized TalentMisguided EnthusiasmStrategic Disconnect

High Risk

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23 | © Metrus Group, Inc.

What Actions Do You Take?

High Low

Alignment Capabilities Engagement Profile

Sub-Optimization

Optimized TalentMisguided EnthusiasmStrategic DisconnectUnder Equipped

High Risk

Page 24: 2014 LA Strategic HR + Innovation

24 | © Metrus Group, Inc.

Alignment Capabilities Engagement Profile

Sub-Optimization

Optimized TalentMisguided EnthusiasmStrategic DisconnectUnder EquippedDisengagedUnable/Unwilling

Wasted TalentHigh Risk

What Actions Do You Take?

High Low

Page 25: 2014 LA Strategic HR + Innovation

25 | © Metrus Group, Inc.

What Can You Do to Optimize Talent?

Ensure Alignment

Grow Capabilities

Nurture Engagement

Manage Talent Lifecycle

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26 | © Metrus Group, Inc.

Are You Managing the Entire Talent Lifecycle Well?

ATTRACTING

ACQUIRING

ON-BOARDING

TRAINING

MAXIMIZING PERFORMANCE

DEVELOPING & SUCCESSION

RETAINING

RECOVERING

ACE

Page 27: 2014 LA Strategic HR + Innovation

27 | © Metrus Group, Inc.

Acquiring Talent More Strategically Facts:

Hiring costly and often not effectiveOrganizations historically best on CWeakest on A and E

Question:Do you find and select talent that is high

on both A and E?

Potential Actions:Hone & calibrate interviews to detect A and E factorsBuild a powerful Talent Value Proposition!

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28 | © Metrus Group, Inc.

On-boarding or Acculturating Talent? Facts:

Timing is important: first impressions count!Acculturation as a goal is often missed

Questions:Are you acculturating new hires?

How do you know?Do new hires feel equipped to succeed?

Potential Actions:Acculturation starts BEFORE hireActively manage/measure early impressions

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Rethinking Performance Management Facts:

Performance Appraisals most frustrating area of talent management

Questions:Do you destroy Engagement while trying to create Alignment?Are Capabilities optimized?

Potential Actions: Make it part of daily lifeHelping employees “get an A”

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30 | © Metrus Group, Inc.

Developing Leaders & Succession Facts:

Performance: “What” strong; “How” weakSkills: Technical strong; people weakAccountability: Activities high; People Management low

Question: Are you optimizing your leadership talent?

Potential actions:Better leadership measures Invest in people management skills ID and recognize great role modelsBegins at top!

Page 31: 2014 LA Strategic HR + Innovation

31 | © Metrus Group, Inc.

What Can You Do Tomorrowor Today?

Diagnose/understand how well you create a

high ACE team

Enhance your leadership capabilities

Review talent processes against

ACE

Page 32: 2014 LA Strategic HR + Innovation

32 | © Metrus Group, Inc.

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What ONE Thing Will You Do Differently Tomorrow To Make Yourself A Great Leader?

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34 | © Metrus Group, Inc.

For more informationwww.metrus.com

908-231-1900Email: [email protected]

Twitter: @wschiemann Linked-In: http://www.linkedin.com/in/wmschiemann

Page 35: 2014 LA Strategic HR + Innovation

35 | © Metrus Group, Inc.

Thank you!For more information call, email or leave your card:

Metrus Group908-231-1900

www.metrus.comEmail: [email protected]

Twitter: @wschiemann Linked-In: http://www.linkedin.com/in/wmschiemann