Wolter SmitCEO TOPdesk

Trust

Core ValuesTrust

Responsibility FreedomTrust

Douglas McGregor

X YPeople are lazy andunhappy with work

People find workas natural as play

Selection!Passion

Intrinsical motivation

Responsibility

Initiative

STAR Technique

Questions

· How to keep employees satisfied?

· How to get a positive atmosphere?

· How to get hard working, well-motivated staff?

They do it themselves!

DissatisfactionSlippery Slope

X Y

TrustFreedomResponsibility

If you’re not a dickhead,I won’t be a dickhead…

ManagementControlPunishment and rewards

Slippery Slope

Do you fight for the team?

Do you practice Fair Play?

Do you do your best?

“Something worth fighting for”

DissatisfactionSlippery Slope

Dissatisfaction· Work is not fun or challenging

· Someone wants to, but isn’t able to

· Someone thinks highly of him/herself, but (s)he isn’t

· Dickheads in the team

· Boss lacking leadership skills

Questions

· How to keep employees satisfied?

· How to get a positive atmosphere?

· How to get hard working, well-motived staff?

They do it themselves…but it is hard work