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@SFDCFoundation /Salesforce.comFoundation @SFDCFoundation /Salesforce.comFoundation ACCELERATING SUCCESS IN THE CLOUD Partner Meeting 4 th December 2012

Accelerate success cloud partner_master_deck

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Partnering with the Foundation presentation slides from salesforce.com Foundation event in London on 4th December 2012.

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Page 1: Accelerate success cloud partner_master_deck

@SFDCFoundation

/Salesforce.comFoundation

@SFDCFoundation

/Salesforce.comFoundation

ACCELERATING SUCCESS IN THE CLOUD

Partner Meeting 4th December 2012

Page 2: Accelerate success cloud partner_master_deck

Agenda 14:30 - 15:30 Registration and Networking SESSIONS 15:30 - 16:00 Partnering with the Foundation 16:00 - 16:30 Force for Change: CTT and Third Sector IT Partnership 16:30 - 16:40 BizAcademy Apprenticeships 16:40 – 16:55 Insight: North Yorkshire Moors Railway 16:55 - 17:15 Working with the Education Sector 17:15 - 17:45 Utilising Premier Success Plans 17:45 - 18:30 Networking Reception

Page 3: Accelerate success cloud partner_master_deck

@SFDCFoundation

/Salesforce.comFoundation

@SFDCFoundation

/Salesforce.comFoundation

Salesforce.com Foundation 2012 re-cap

2013 look ahead

Isabel Kelly Senior Director, International

Page 4: Accelerate success cloud partner_master_deck

Foundation team covering the UK

James Leigh, Int’l Marketing

Phil Kenley, EMEA Community Programs

Kimberly Hunt, Int’l Ops & Programs

Isabel Kelly, Int’l Director Triona Byrne,

Int’l Nonprofit Product Programs

Sara Brophy, In’tl CFL Senior Manager

Justin Wilson, Regional Sales Director, UK

Chris Atwood, Senior AE, Nonprofit EMEA

Joseph Devine, Nonprofit AE, UK

Jim Levi, Education AE, EMEA

Page 5: Accelerate success cloud partner_master_deck

discount Purchase additional licenses

Proceeds go back into

Foundation

10EE donated

licenses + grants

Nonprofits

76%

cycle of sustainability

Vision: deliver innovative social value by using salesforce.com’s people, ecosystem & technology & reinvesting our resources.

Page 6: Accelerate success cloud partner_master_deck

1% product, equity, time 2012 84 Foundation employees globally 16 International Foundation employees + 2 interns in 8 countries First year of self-funded international grants = $750,000 What we spend the money on

Matching grants - $5K per employee Disaster Relief - as required Champion Grants - $1K for each employee reaching 6 days’ volunteer time Force for Change Healthy Communities Employee Engagement

BizAcademy Volunteer events Team Grants

70,000 volunteer hours achieved by Salesforce staff

2013 aiming for significant growth in all areas

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How you can contribute Our core 2013 values: trust, growth & innovation Trust -  Successful customers = partners, products & training -  Increase our presence at events & on social media -  Work closely with our Partners / hire Partners & Alliances Manager for Foundation

Growth -  Increased annual bookings on our discounted pricebook -  Volunteer to help our customers -  Enhance BizAcademy & our apprentice program Innovation -  Produce transformational customer & community stories

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Opportunity

•  Growing Foundation team •  50% of EMEA donations in UK •  300+ donations in UK this year •  Customers for Life growth plan •  Foundation discounts on acquired

products

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What size charities do we deal with through our Product Donation?

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Eligibility Recap DONATION •  Charities •  Nonpro!t organisations •  Education Institutes (minus for-pro!t ones)

DISCOUNT •  Social Enterprises, Social Business, CICs

LARGER DONATIONS •  Schools and Uni’s for classroom purposes (curriculum usage) •  Foundation discretion, where there is no ability to purchase at discount

Triona Byrne @ [email protected]

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We Need You To...

•  Maintain your SFDC certi!ed Partner status •  Source leads •  Work with your AE •  Industry Events •  Partner Network in UK

Page 12: Accelerate success cloud partner_master_deck

@SFDCFoundation

/Salesforce.comFoundation

@SFDCFoundation

/Salesforce.comFoundation

Force for Change CTT and Third Sector IT Partnership

Page 13: Accelerate success cloud partner_master_deck

CTT  Salesforce  Process  19/11/12  

Objec5ves  

•  Improve  the  conversion  rate  from  Salesforce  Founda5on  dona5on  to  ‘ac5vely  using’  

•  Engage  partners  in  above  through  pro/low  bono  support  and  engagements  with  dona5on  nonprofits  

Page 14: Accelerate success cloud partner_master_deck

CTT  Salesforce  Process  19/11/12  

CTT  Monitoring  

Implementa5on  readiness  call  

Grantee  list  from  Salesforce  Founda5on  

Already  working  with  partner  

Sufficient  internal  exper5se  

Implementa5on  planning  workshop  

(pro/low  bono)  

Training  Courses  

Partner  Introduc5on  

Compe55ve  Evalua5on  

Process  Overview  

Page 15: Accelerate success cloud partner_master_deck

CTT  Salesforce  Process  19/11/12  

Needs  from  partners  

•  Pro/low  bono  resource  to  undertake  implementa5on  planning  workshops  

•  Access  to  free/low  cost  introductory  training  •  ‘GeQng  started’  resources  •  Par5cipa5on  in  partner  referral  list  

Page 16: Accelerate success cloud partner_master_deck

@SFDCFoundation

/Salesforce.comFoundation

@SFDCFoundation

/Salesforce.comFoundation

BIZACADEMY Philip Kenley

Page 17: Accelerate success cloud partner_master_deck

1,000,000 16 -24 year olds

unemployed

Salesforce.com growing at

over 35% Year on Year

The most amazing

opportunity

Why?

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10 Applicants

10 Accepted

7 Apprenticeships

June 2012

33 Applicants

14 Accepted

14 Apprenticeships?

Nov 2012 100 + Applicants

45 + Accepted

45 + Apprentices

2013

Page 19: Accelerate success cloud partner_master_deck

Quotes from Tquila: "As an employer we are always looking for young, energetic people to join our team.  Our Academy program is aimed at identifying young people who have little experience in Salesforce and nurturing their raw talent into something that drives our company forward.   The type of people we look for (and indeed so far received from Skills for Growth), are self motivated, confident and have an eagerness to lean from the best in the salesforce.com marketplace: of all the things we look for, we prize having the right attitude most” the salesforce.com marketplace; of all the things we look for, we prize having the right attitude the most”

Stephen Aitken – Management Consultant

Experience with Skills For Growth Skills for Growth have given me an amazing opportunity that would have never been available to me if it wasn't for them. I have met loads of new people and had many doors opened for me via the experience on Biz Academy.

Hannah Stevens - Apprentice

Quote from Appirio: We have been thrilled with our involvement with the Biz Academy.  The experience for our employees who got involved in training was very rewarding and the intern [Hind Adamou] that we have hired was a fantastic addition to our team.

Lori Williams – General Manager, EMEA

Page 20: Accelerate success cloud partner_master_deck

@SFDCFoundation

/Salesforce.comFoundation

@SFDCFoundation

/Salesforce.comFoundation

The Education Opportunity Jim Levi

Education AE - EMEA

Page 21: Accelerate success cloud partner_master_deck

Agenda

•  The Sector(s) •  Salesforce Value Proposition •  Case Studies •  Opportunity Areas

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Foundation Sectors

•  Higher Education (Universities) – 165 in the UK

•  Further Education (Colleges) – 407 in the UK

•  Schools – c30,000 in the UK

•  Various Education related organisations

Page 23: Accelerate success cloud partner_master_deck

Higher Education Institutions

•  Huge Sector – from 280 to 208000 students per institution

•  Biggest conventional – Manchester with 40000 students, 10000 staff (4500 academic and research)

•  “Average” – 4000 staff, 2000 academic & research, 15000 students

•  Diversity

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A World Leading University through the Social Enterprise

Listen & Analyze

Social Marketing

Partners Recruiting

Service & Engage

Automate & Extend

Enrolment and Registration

Social Constituent Profile Student &

Employee Social Networks

External Engagement

Student Portals Collaboration

Student Services

Career Services

Alumni Mgmt

Knowledge Transfer

Teaching & Learning

Page 25: Accelerate success cloud partner_master_deck

Further Education Listen & Analyze

Social Marketing

Partners & Employers Recruiting

Service & Engage

Automate & Extend

Enrolment and Registration

Social Constituent Profile Student &

Employee Social Networks

External Engagement

Student Portals

Collaboration Student Services

Career Services

Alumni & Stakeholder

Mgmt

Business Engagement

Page 26: Accelerate success cloud partner_master_deck

Listen, engage and analyse in social media

Share ideas and insights across the institution

Build applications quickly and easily

The world’s leading cloud computing marketplace

Manage services for student life, alumni affairs and more

Build and nurture relationships with employees, students, alumni and businesses

What Can Education Institutions do in the Cloud?

Page 27: Accelerate success cloud partner_master_deck

Over 840 Education Customers Universities, colleges and Education sector NFP institutions

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Dartmouth's Tuck School of Business Creating Career Connections using Chatter

•  Students participate in groups based on their career interests so they can engage in conversations specific to those interests

•  Search companies, resources and people grouped into “Playlists”

•  Timely career updates company information and “Inside Scoops”

•  Students receive company updates in real-time, based on the Playlists they follow

Page 29: Accelerate success cloud partner_master_deck

The Central School of Speech and Drama

Salesforce.com Integration with Student Records Systems

After initial success and user adoption, further development was required for integration of student

records system

Enthusiastic user adoption

Reduce rekeying of student data

Improve visibility and student experience

Accurate forecasts and student demographics

This collaborative way of working supports our key university agendas of using technology to streamline processes, making us more efficient, improving our general user experience and lessening the impact of our operations on the environment.

Page 30: Accelerate success cloud partner_master_deck

Art of the Possible

•  Stanford Medical School •  http://med.stanford.edu/cap/

Page 31: Accelerate success cloud partner_master_deck

Opportunity Areas

•  CRM – Student Recruitment •  CRM – Business

Engagement •  CRM – FE Apprenticeships,

Employer Engagement •  Service – Student Services •  Platform – Career Services

•  Marketing Cloud – Listening and Monitoring

•  Collaboration –  Faculty, Research, Operations –  Executive Engagement

•  Any Vertical Application •  Connecting the Silos

–  Multiple “best of breed” apps –  No consistent view

Page 32: Accelerate success cloud partner_master_deck

Thank You

Questions?

Page 33: Accelerate success cloud partner_master_deck

@SFDCFoundation

/Salesforce.comFoundation

@SFDCFoundation

/Salesforce.comFoundation

Introduction to the Premier Success Plans

Carlos Cabrera Premier Success Manager

Stephane Maurin

Success Account Manager

Page 34: Accelerate success cloud partner_master_deck

SUPPORT §  24x7 toll-free phone and online §  1-hour initial response for critical issues §  Premier developer support

TRAINING §  Unlimited access to online Premier

training catalog §  Role-based learning paths §  Customizable training templates

All the benefits of Premier, plus administration services to accelerate your success

SUPPORT §  24x7 toll-free phone and online §  1-hour initial response for critical issues §  Premier developer support

TRAINING

ADMINISTRATION

§  Unlimited access to online Premier training catalog

§  Role-based learning paths §  Customizable training templates

§  A team of certified experts to maintain your Salesforce solution

CUSTOMER SUCCESS §  Best practices to drive user adoption

& productivity §  Release readiness programs §  Assigned success resource*

§  Best practices to drive user adoption & productivity

§  Release readiness programs §  Assigned success resource*

CUSTOMER SUCCESS

*with 200+ CRM users or $50,000 in annual Premier Success fees

Personalized services, technical support and online training

to build and sustain success

SUPPORT §  Online case submission §  2-business day response

TRAINING §  "Getting Started" online catalog

CUSTOMER SUCCESS §  Self-service resources including Help

site, knowledge base and community

Online tools and support to get you started

Page 35: Accelerate success cloud partner_master_deck

Success Resources, Support and Training for All

Success Programs and

Resources

Fast 24x7 Global

Support Developer Support

Role-based Training

Customizable Training

Page 36: Accelerate success cloud partner_master_deck

Success Programs and

Resources

Fast 24x7 Global

Support Developer Support

Role-based Training

Customizable Training

Administration Services

Adds Admin Services

Success Resources, Support and Training for All

Page 37: Accelerate success cloud partner_master_deck

Thank you ! Carlos Cabrera [email protected] Stephane Maurin [email protected]

Page 38: Accelerate success cloud partner_master_deck

Success Resources, Support and Training for All

Success Programs and

Resources

Fast 24x7 Global

Support Developer Support

Role-based Training

Customizable Training

Page 39: Accelerate success cloud partner_master_deck

Grow Your Success with Salesforce

24X7 Global Technical Support

Unlimited Online Training

Success Resources

Page 40: Accelerate success cloud partner_master_deck

1-Hour Initial Response for Critical Issues 365x24x7 Phone Coverage

Get Fast Expert Response with 24x7 Global Support

600+ Technical Experts 13 Locations 11 Languages

Page 41: Accelerate success cloud partner_master_deck

Build Custom Apps Faster with Developer Support

§ Apex and Visualforce best practices

§ Error troubleshooting for up to 200 code lines

§ Performance analysis

Developer Support

Page 42: Accelerate success cloud partner_master_deck

Increase Productivity with Training for All Roles

100+ Online Courses Including our most popular instructor-led courses delivered in an online, self-paced format:

§ Administration Essentials § Building Applications Using

Force.com and Visualforce § Apex and Visualforce

Controllers

Page 43: Accelerate success cloud partner_master_deck

Reduce Time to Value With Customizable Training

We Give You the Raw Materials

You Customize Training

Templates Storyboards

Demo Scripts

Page 44: Accelerate success cloud partner_master_deck

Increase User Adoption with Success Services

Usage Metrics & Benchmarks

Drive Ongoing Business Value with Success Programs

and Resources

Welcome Call and Premier Success

Getting Started Toolkit

Role-Based Learning Paths, Training Plans

and Analytics

Release Readiness Programs

Page 45: Accelerate success cloud partner_master_deck

Expand Your Expertise with Communities

Premier Success Chatter groups for release readiness knowledge and best practices sharing with other customers

Page 46: Accelerate success cloud partner_master_deck

Success Programs and

Resources

Fast 24x7 Global

Support Developer Support

Role-based Training

Customizable Training

Administration Services

Adds Admin Services

Success Resources, Support and Training for All

Page 47: Accelerate success cloud partner_master_deck

Increases Productivity

A team of Salesforce-certified experts helps maintain your Salesforce solution

Key services: §  User, role and profile management §  Reports and dashboards creation §  Business process automation with

workflows

Freeing you up from day-to-day administration tasks to focus on your strategic objectives.

Page 48: Accelerate success cloud partner_master_deck

Expands Your Team

Expand your team’s capacity •  We’ll handle the routine updates to your

con!guration •  See complete list of services in

Premier Success datasheet

How does it work? •  Take online Admin Essentials Training

–  Included with Premier! –  Learn the basics, so we speak the same language.

•  You provide business requirements –  Using templates

•  The Admin team updates your system –  During local business hours