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Partnering with the Foundation presentation slides from salesforce.com Foundation event in London on 4th December 2012.
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@SFDCFoundation
/Salesforce.comFoundation
@SFDCFoundation
/Salesforce.comFoundation
ACCELERATING SUCCESS IN THE CLOUD
Partner Meeting 4th December 2012
Agenda 14:30 - 15:30 Registration and Networking SESSIONS 15:30 - 16:00 Partnering with the Foundation 16:00 - 16:30 Force for Change: CTT and Third Sector IT Partnership 16:30 - 16:40 BizAcademy Apprenticeships 16:40 – 16:55 Insight: North Yorkshire Moors Railway 16:55 - 17:15 Working with the Education Sector 17:15 - 17:45 Utilising Premier Success Plans 17:45 - 18:30 Networking Reception
@SFDCFoundation
/Salesforce.comFoundation
@SFDCFoundation
/Salesforce.comFoundation
Salesforce.com Foundation 2012 re-cap
2013 look ahead
Isabel Kelly Senior Director, International
Foundation team covering the UK
James Leigh, Int’l Marketing
Phil Kenley, EMEA Community Programs
Kimberly Hunt, Int’l Ops & Programs
Isabel Kelly, Int’l Director Triona Byrne,
Int’l Nonprofit Product Programs
Sara Brophy, In’tl CFL Senior Manager
Justin Wilson, Regional Sales Director, UK
Chris Atwood, Senior AE, Nonprofit EMEA
Joseph Devine, Nonprofit AE, UK
Jim Levi, Education AE, EMEA
discount Purchase additional licenses
Proceeds go back into
Foundation
10EE donated
licenses + grants
Nonprofits
76%
cycle of sustainability
Vision: deliver innovative social value by using salesforce.com’s people, ecosystem & technology & reinvesting our resources.
1% product, equity, time 2012 84 Foundation employees globally 16 International Foundation employees + 2 interns in 8 countries First year of self-funded international grants = $750,000 What we spend the money on
Matching grants - $5K per employee Disaster Relief - as required Champion Grants - $1K for each employee reaching 6 days’ volunteer time Force for Change Healthy Communities Employee Engagement
BizAcademy Volunteer events Team Grants
70,000 volunteer hours achieved by Salesforce staff
2013 aiming for significant growth in all areas
How you can contribute Our core 2013 values: trust, growth & innovation Trust - Successful customers = partners, products & training - Increase our presence at events & on social media - Work closely with our Partners / hire Partners & Alliances Manager for Foundation
Growth - Increased annual bookings on our discounted pricebook - Volunteer to help our customers - Enhance BizAcademy & our apprentice program Innovation - Produce transformational customer & community stories
Opportunity
• Growing Foundation team • 50% of EMEA donations in UK • 300+ donations in UK this year • Customers for Life growth plan • Foundation discounts on acquired
products
What size charities do we deal with through our Product Donation?
Eligibility Recap DONATION • Charities • Nonpro!t organisations • Education Institutes (minus for-pro!t ones)
DISCOUNT • Social Enterprises, Social Business, CICs
LARGER DONATIONS • Schools and Uni’s for classroom purposes (curriculum usage) • Foundation discretion, where there is no ability to purchase at discount
Triona Byrne @ [email protected]
We Need You To...
• Maintain your SFDC certi!ed Partner status • Source leads • Work with your AE • Industry Events • Partner Network in UK
@SFDCFoundation
/Salesforce.comFoundation
@SFDCFoundation
/Salesforce.comFoundation
Force for Change CTT and Third Sector IT Partnership
CTT Salesforce Process 19/11/12
Objec5ves
• Improve the conversion rate from Salesforce Founda5on dona5on to ‘ac5vely using’
• Engage partners in above through pro/low bono support and engagements with dona5on nonprofits
CTT Salesforce Process 19/11/12
CTT Monitoring
Implementa5on readiness call
Grantee list from Salesforce Founda5on
Already working with partner
Sufficient internal exper5se
Implementa5on planning workshop
(pro/low bono)
Training Courses
Partner Introduc5on
Compe55ve Evalua5on
Process Overview
CTT Salesforce Process 19/11/12
Needs from partners
• Pro/low bono resource to undertake implementa5on planning workshops
• Access to free/low cost introductory training • ‘GeQng started’ resources • Par5cipa5on in partner referral list
@SFDCFoundation
/Salesforce.comFoundation
@SFDCFoundation
/Salesforce.comFoundation
BIZACADEMY Philip Kenley
1,000,000 16 -24 year olds
unemployed
Salesforce.com growing at
over 35% Year on Year
The most amazing
opportunity
Why?
10 Applicants
10 Accepted
7 Apprenticeships
June 2012
33 Applicants
14 Accepted
14 Apprenticeships?
Nov 2012 100 + Applicants
45 + Accepted
45 + Apprentices
2013
Quotes from Tquila: "As an employer we are always looking for young, energetic people to join our team. Our Academy program is aimed at identifying young people who have little experience in Salesforce and nurturing their raw talent into something that drives our company forward. The type of people we look for (and indeed so far received from Skills for Growth), are self motivated, confident and have an eagerness to lean from the best in the salesforce.com marketplace: of all the things we look for, we prize having the right attitude most” the salesforce.com marketplace; of all the things we look for, we prize having the right attitude the most”
Stephen Aitken – Management Consultant
Experience with Skills For Growth Skills for Growth have given me an amazing opportunity that would have never been available to me if it wasn't for them. I have met loads of new people and had many doors opened for me via the experience on Biz Academy.
Hannah Stevens - Apprentice
Quote from Appirio: We have been thrilled with our involvement with the Biz Academy. The experience for our employees who got involved in training was very rewarding and the intern [Hind Adamou] that we have hired was a fantastic addition to our team.
Lori Williams – General Manager, EMEA
@SFDCFoundation
/Salesforce.comFoundation
@SFDCFoundation
/Salesforce.comFoundation
The Education Opportunity Jim Levi
Education AE - EMEA
Agenda
• The Sector(s) • Salesforce Value Proposition • Case Studies • Opportunity Areas
Foundation Sectors
• Higher Education (Universities) – 165 in the UK
• Further Education (Colleges) – 407 in the UK
• Schools – c30,000 in the UK
• Various Education related organisations
Higher Education Institutions
• Huge Sector – from 280 to 208000 students per institution
• Biggest conventional – Manchester with 40000 students, 10000 staff (4500 academic and research)
• “Average” – 4000 staff, 2000 academic & research, 15000 students
• Diversity
A World Leading University through the Social Enterprise
Listen & Analyze
Social Marketing
Partners Recruiting
Service & Engage
Automate & Extend
Enrolment and Registration
Social Constituent Profile Student &
Employee Social Networks
External Engagement
Student Portals Collaboration
Student Services
Career Services
Alumni Mgmt
Knowledge Transfer
Teaching & Learning
Further Education Listen & Analyze
Social Marketing
Partners & Employers Recruiting
Service & Engage
Automate & Extend
Enrolment and Registration
Social Constituent Profile Student &
Employee Social Networks
External Engagement
Student Portals
Collaboration Student Services
Career Services
Alumni & Stakeholder
Mgmt
Business Engagement
Listen, engage and analyse in social media
Share ideas and insights across the institution
Build applications quickly and easily
The world’s leading cloud computing marketplace
Manage services for student life, alumni affairs and more
Build and nurture relationships with employees, students, alumni and businesses
What Can Education Institutions do in the Cloud?
Over 840 Education Customers Universities, colleges and Education sector NFP institutions
Dartmouth's Tuck School of Business Creating Career Connections using Chatter
• Students participate in groups based on their career interests so they can engage in conversations specific to those interests
• Search companies, resources and people grouped into “Playlists”
• Timely career updates company information and “Inside Scoops”
• Students receive company updates in real-time, based on the Playlists they follow
The Central School of Speech and Drama
Salesforce.com Integration with Student Records Systems
After initial success and user adoption, further development was required for integration of student
records system
Enthusiastic user adoption
Reduce rekeying of student data
Improve visibility and student experience
Accurate forecasts and student demographics
This collaborative way of working supports our key university agendas of using technology to streamline processes, making us more efficient, improving our general user experience and lessening the impact of our operations on the environment.
Art of the Possible
• Stanford Medical School • http://med.stanford.edu/cap/
Opportunity Areas
• CRM – Student Recruitment • CRM – Business
Engagement • CRM – FE Apprenticeships,
Employer Engagement • Service – Student Services • Platform – Career Services
• Marketing Cloud – Listening and Monitoring
• Collaboration – Faculty, Research, Operations – Executive Engagement
• Any Vertical Application • Connecting the Silos
– Multiple “best of breed” apps – No consistent view
Thank You
Questions?
@SFDCFoundation
/Salesforce.comFoundation
@SFDCFoundation
/Salesforce.comFoundation
Introduction to the Premier Success Plans
Carlos Cabrera Premier Success Manager
Stephane Maurin
Success Account Manager
SUPPORT § 24x7 toll-free phone and online § 1-hour initial response for critical issues § Premier developer support
TRAINING § Unlimited access to online Premier
training catalog § Role-based learning paths § Customizable training templates
All the benefits of Premier, plus administration services to accelerate your success
SUPPORT § 24x7 toll-free phone and online § 1-hour initial response for critical issues § Premier developer support
TRAINING
ADMINISTRATION
§ Unlimited access to online Premier training catalog
§ Role-based learning paths § Customizable training templates
§ A team of certified experts to maintain your Salesforce solution
CUSTOMER SUCCESS § Best practices to drive user adoption
& productivity § Release readiness programs § Assigned success resource*
§ Best practices to drive user adoption & productivity
§ Release readiness programs § Assigned success resource*
CUSTOMER SUCCESS
*with 200+ CRM users or $50,000 in annual Premier Success fees
Personalized services, technical support and online training
to build and sustain success
SUPPORT § Online case submission § 2-business day response
TRAINING § "Getting Started" online catalog
CUSTOMER SUCCESS § Self-service resources including Help
site, knowledge base and community
Online tools and support to get you started
Success Resources, Support and Training for All
Success Programs and
Resources
Fast 24x7 Global
Support Developer Support
Role-based Training
Customizable Training
Success Programs and
Resources
Fast 24x7 Global
Support Developer Support
Role-based Training
Customizable Training
Administration Services
Adds Admin Services
Success Resources, Support and Training for All
Thank you ! Carlos Cabrera [email protected] Stephane Maurin [email protected]
Success Resources, Support and Training for All
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Resources
Fast 24x7 Global
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Role-based Training
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