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six degrees | a sensory branding agency six degrees Managing Sensory Cues Advertising Research Foundation Presentation June 2010

Advertising Effectiveness Research

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Sensory cue research technique for improving advertising effectiveness. Slides presented at the 2010 ARF Advertising Effectiveness Research Council Meeting, June 24, New York

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Page 1: Advertising Effectiveness Research

six degrees | a sensory branding agency

six degrees Managing Sensory CuesAdvertising Research Foundation PresentationJune 2010

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About Six Degrees

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six degrees | a sensory branding agency

3About us

Founded in 1999

Based in Scottsdale, AZ

Support national and international brands

Broad international experience (17+ countries)

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4our services

RESEARCH STRATEGY TRANSLATION CREATIVE

Insight miningBrand image & positioning

Competitive intelligence

Brand strategyMarketing strategyCampaign strategy

SensoryQBrand cascading

Messaging blueprint

PrintWebVideo

BroadcastTradeshows

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six degrees | a sensory branding agency

5Partial Client List

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SensoryQ

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six degrees | a sensory branding agency

7The Problem with Words

responsive

sporty

youthfulplayful

leader

rugged

reliable

sophisticated

superior

Leading edge

high quality

advanced

luxurious

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six degrees | a sensory branding agency

Strong?

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six degrees | a sensory branding agency

Contemporary Sophistication?

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10The Problem with Words

ruggedresponsive

sporty

youthfulplayful

leaderreliable

sophisticated

superior

Leading edge

high quality

advanced

luxurious

Words are imprecise!

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11Also…

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12Sensory Research Tool

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13What it is

A research tool that identifies sensory stimuli and sensory cues that resonate with the target audience

• In response to brands• In response to attributes• Qualitative and quantitative (online)

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14How it can be used

Sensory positioning

Brand image assessment

Brand differentiation

Insight mining

Advertising

Package design

Web optimization

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15

Thousands of images

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16Many different categories

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17Sensory Cues

Each image has a profile

on 130+ sensory cues

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18Sensory Cue Profile

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19Sunglasses

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20Sensory Model

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21Sensory Cues

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22Other Stimuli

Metals

Woods

Fabrics

Salt & pepper shakers

Music

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Case Study 1

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24Case Study

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25Brand Attributes

Professional and Personal

Reliable and Proven

Safe, Effective, Affordable

Dynamic Leader

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26Existing ads

?Professional and Personal

Reliable and Proven

Safe, Effective, Affordable

Dynamic Leader

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27Brand Attributes

Professional and Personal

Reliable and Proven

Safe, Effective, Affordable

Dynamic Leader

What are the sensory cues that trigger the perception of

these attributes in the target audience?

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28SensoryQ Research

Qualitative research with women who are interested in hair removal and do not reject laser hair removal option

Focus groups with 3 different segmentsSub-teams select images & cross-present to each otherImage categories:

Women Salt & pepper shakersMen Sun glassesLamps WatchesWomen’s shoes InteriorsChairs

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six degrees | a sensory branding agency

29Sensory Model

Most Dominant Sensory Cues

Lighting Form/ShapeSoft angular &

roundedReflected flowing

verticalColor sleekMuted

Composition Texture/Finishassymetrical smoothclean glossyintegrated elementsnaturalartfulcontemporary

Personalityfriendly, but somewhat aloofquietly confidentcontemplativesophisticated

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30Print ads

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31TV ad

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32Collateral

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33Web

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34Poster

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35Retail design

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36Results

1. ALC recorded their best sales month in company history, one month after launch of new campaign

2. Web bookings increased 60%

3. Average spend per customer increased 33%

4. Sales reps commented that “the new look and professional ads helped make their job easier”

5. New look got standing ovation at the national sales meeting

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Case Study 2

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38Case Study

Brand Xa well known cosmetics brand

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39Brand Attributes

Clean, Fresh & Natural

Fun, Up-Beat & Spirited

Simple Beauty

Beautifully Natural

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40Objective: Understand…

To what extent does Brand X visually push our brand attributes?

To what extent do our competitors visually own our brand attributes?

How to improve retail packaging to better communicate our brand attributes

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41Methodology

SensoryQ 20-min online survey

1,250 female cosmetics buyers/users

Ages 12-65, segmented by age, ethnicity & shopper type

Visualize each brand attribute and then each of 3 brands (Brand X and 2 competitors)

Open-ended rationale on image selections

Select best-fitting image from of the following galleries:

activities colors interiors shoes (women)animals fonts men sunglassesarchitecture interactions packaging women

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42Women

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43Fonts

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44Interiors

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45Women’s shoes

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46Brand Attributes

Simple BeautyCleanFresh

Natural

FunUpbeatSpirited

Beautifully Natural

correlation Clean Fresh Natural Simple Beauty Fun Upbeat Spirited Beautifully Natural

Clean Fresh Natural - 0.68 0.12 0.79

Simple Beauty 0.68 - 0.06 0.84

Fun Upbeat Spirited 0.12 0.06 - 0.06

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47Brand X vs Competitors

vs Roll-UpRoll-Up:

Clean, Fresh, NaturalSimple Beauty

Fun, Upbeat, SpiritedBeautifully Natural

Brand X Competitor 1 Competitor 2

correlation Roll-up Brand X Competitor 1 Competitor 2

Roll-up - 0.48 0.46 0.68

Brand X 0.48 - 0.81 0.56

Competitor 1 0.46 0.81 - 0.49

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48Brand Attribute Leverage

Point of ParityClean, Fresh, Natural

Simple BeautyBeautifully Natural

Brand X Competitor 1 Competitor 2

correlation POP Brand X Competitor 1 Competitor 2

POP - 0.41 0.39 0.69

Brand X 0.41 - 0.81 0.56

Competitor 1 0.39 0.81 - 0.49

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49Brands vs Fun, Upbeat &

Spirited

Fun, Upbeat, Spirited Brand X Competitor 1 Competitor 2

Correlation Fun, Upbeat, Spirited Brand X Competitor 1 Competitor 2

Fun, Upbeat, Spirited - 0.33 0.32 0.17

Brand X 0.33 - 0.81 0.56

Competitor 1 0.32 0.81 - 0.49

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50Brand association with

brand attributes

Brand Fun, Upbeat, Spirited POP Equity Elements

Brand X 0.33 0.41

Competitor 1 0.32 0.39

Competitor 2 0.18 0.69

0

0.10

0.20

0.30

0.40

0.50

0.60

0.70

0.80

Brand X Competitor 1 Competitor 2

POP Elements

Fun, Upbeat, Spirited

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51Sensory Model: Fun,

Upbeat & Spirited

sensory cues

Color

Vibrant

Non-Metallic

Opaque

Light

Solid

Lighting

Natural

Single Source

Bright

CompositionDynamic

Personality

Friendly

Vibrant

Approachable

Confident

Relaxed

Form/Shape

Rigid

Sturdy

Angular

Complex

Simple

Texture/Finish

Hard

Smooth

Cues highlighted in blue are unique to this equity element when compared to POPs

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52Suggested packaging

mods

Concept 1 Concept 2

Concept 3

Vibrant

Clean

Confident

Approachable

Relaxed

Friendly

Simple

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