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Suzanne Noakes 'walks the talk' when it comes to consistently delivering high quality customer service programs. She is Australia's most experienced provider of the one day Aussie Host customer service program. With nearly 3 decades in the travel and tourism industry she sets the benchmark with high quality customer service when guiding her expeditions in Melanesia, especially Papua New Guinea and other destinations as varied as Morocco, Mongolia and Antaractica.
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It’s all about consistent delivery of quality customer service.
Suzanne Noakes has been delivering the one day Aussie Host customer service program longer than any one else in the country.
She knows about good customer service – not only through her 17 years of commitment to the Aussie Host program - but also with the
experience of 25+ years of leading discerning US travellers into Melanesia and other
destinations throughout Asia, the Pacific, Africa and Antarctica and as a travel agent and
tour operator.
http://blog.asiatranspacific.com/2013/06/10/postcard-from-our-traveler-the-power-of-a-tour-leader/
25 years guiding expeditions in Papua New Guinea for upscale USA market customers from organisations such as World Wildlife Fund, the Harvard Museum of Natural History, Princeton, Yale, Harvard, MIT & Bryn Mawr Alumni associations, National Geographic Society etc
AussieHost is a nationally recognised customer service one-day training program that focuses on interpersonal communications,
customer relations and service applicable to a wide range of
customer service businesses and sectors.
Who should attend ?
• All staff who have recently entered customer service positions and who have not attended any other customer service training.
• The program is also suitable for any person involved in Customer Service but is yet to have the opportunity of participating in a course that demonstrates the essential customer service concepts
Key subject areas
• What is customer service excellence?• Workplace and personal presentation• Excelling in communication skills• Effective telephone communication• Handling customer complaints and
dissatisfaction• Who is your customer?
Learning outcomes• Understand that the customer is the lifeblood of the
company• Communicate effectively• Avoid assumptions and change customer perceptions
for the better• Give the customer a quality experience and
demonstrate how that benefits everybody• Meet, greet and remember names and faces• Listen actively and ask open questions• Handle complaining customers and solve service
related problems
Certification
• Following successful completion of the AussieHost Customer Service Fundamentals workshop, participants will receive an internationally recognised AussieHost certificate.
• The AussieHost workshop has been mapped against the relevant units from SIR07/SIT07
http://aussie-host.com.au/
Suzanne Noakes, Aussie Host Customer Service provider:
Suzanne is based on the Gold Coast and flexible to deliver the Aussie Host one day Customer Service
program in most locations.
Tanjung Putting National Park, Kalimantan, Indonesia
