BEFORE • Limited functionality from ticketing system • Losing billable hours • Isolated solutions with no integration AFTER • Enhanced reporting for customers • Ability to track time, utilization rates and hours • A single tool for managing all critical business functions Maximilian Pﬁster, Managing Director added, “Autotask helps us a lot in our daily business. We can keep track of times used on projects, on support and at on-site jobs. We use the CRM tools extensively to keep track of our sales pipeline.” THANKS TO AUTOTASK, NiTefliTe HAS: • Improved billing with an increase of over 30% in revenue since implementing Autotask • Enhanced service delivery by providing up-to-the-minute reports to customers about project status, used hours, etc. • Better tracking to easily oversee all assets at their customers’ sites as well as proactively manage SLAs for tickets and alerts 30% Increase in Revenue founded in 2003, Niteﬂite Networxx in Munich, Germany is a systems integrator focused on iT services, security and network infrastructure projects for medium and large sized businesses across europe. ® “Suddenly i found exactly what i was looking for—a management tool for all my needs as a systems integrator, covering CRM, time tracking, asset management and ticketing.” www.autotask.com

Autotask Case Studies: Niteflite Networxx

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Page 1: Autotask Case Studies: Niteflite Networxx

BEFORE• Limited functionality from ticketing system

• Losing billable hours

• Isolated solutions with no integration

AFTER• Enhanced reporting for customers

• Ability to track time, utilization rates and hours

• A single tool for managing all critical business

functions

MaximilianPfister,ManagingDirectoradded,“Autotaskhelpsusalotinourdailybusiness.Wecankeeptrackoftimesusedonprojects,onsupportandaton-sitejobs.WeusetheCRMtoolsextensivelytokeeptrackofoursalespipeline.”

THANKSTOAUTOTASK,NiTefliTeHAS:• Improved billing with an increase of over 30% in revenue since implementing Autotask

• Enhanced service delivery by providing up-to-the-minute reports to customers about project status,

used hours, etc.

• Better tracking to easily oversee all assets at their customers’ sites as well as proactively manage SLAs

for tickets and alerts

30% Increase in Revenuefoundedin2003,NitefliteNetworxxinMunich,GermanyisasystemsintegratorfocusedoniTservices,securityandnetworkinfrastructureprojectsformediumandlargesizedbusinessesacrosseurope.

“Suddenlyifoundexactlywhatiwaslookingfor—amanagementtoolforallmyneedsasasystemsintegrator,coveringCRM,timetracking,assetmanagementandticketing.”

www.autotask.com