Big Data in Customer Relationship Management (CRM) - Market Research

  • Published on

  • View

  • Download

Embed Size (px)


<ul><li><p>Big Data in Customer Relationship Management (CRM)</p><p>Overview: Customer Relationship Management (CRM) is a model of managing relationship and interactionbetween company and customer. This includes using technology for organizing, automating, andsynchronizing all customer-related information like sales, marketing, services, support and more. Big Datarepresents more than just a collection of data sets that form a large quantity of data, which is difficult toprocess using traditional data processing applications. Big Data also represents a big business opportunity it ispoised to do more than just improve CRM. Big Data and related analytics systems and processes are poised torevolutionize customer-provider relationships, interactions, and even business models. This report evaluatesthe utilization of Big Data and analytics to optimize and transform customer relationship management (CRM)systems, processes, and procedures. The report includes case-studies for CRM systems that are employing BigData. The provides analysis of companies providing Big Data solutions for CRM systems. The report alsoprovides a view into the future of Big Data in CRM including challenges, opportunities, and outlook. ReportBenefits Identify Big Data vendors to CRM Understand the role of Big Data in CRM Understand the challenges ofBig Data in CRM Identify CRM companies employing Big Data solutions Understand CRM improvementsfrom Big Data solutions Gain insights into the future of CRM with Big Data and analytics Companies inReport: Avanade Cegedim Ecenta Hexware IBM MetaSoftTech Solutions Microsoft Oracle SalesLogix WorkDigitalZoho Target Audience: Big Data companies CRM systems developers Governmental organizations Telecommunications companies Analytics and data reporting companies Data storage and processing companies Research and developmentorganizations Cloud infrastructure and service providers Wireless and online CRM application developers Retail and wholesale products and services companies </p><p>table Of Contents: executive Summary5 </p><p> introduction6 what Is Big Data?6 volume7 variety 7 velocity7 </p><p> big Data Categories7 structured Big Data 7 un-structured Data 7 semi-structured Data7</p><p>Big Data in Customer Relationship Management (CRM)</p><p>http://www.researchmoz.us</p></li><li><p> data Mining 8 data Mining Techniques8 data Warehousing 8 </p><p> importance Of Big Data 9 pattern Discovery9 decision Making 9 process Invention10 increasing Revenue10 </p><p> big Data Growth Drivers 10 awareness 10 software10 services 10 investment10 </p><p> big Data Challenges 10 data Challenges11 process Challenges 11 management Challenges12 </p><p> big Data Technology 12 sensors12 computer Networks12 data Storage 12 cluster Computer Systems 12 cloud Computing Facilities13 data Analysis Algorithms13 </p><p> overview Of Crm Systems14 </p><p> what Is Crm?14 </p><p> benefits Of Crm15 strong Focus On Customer 15 complete View Of Customer Information15</p><p>Big Data in Customer Relationship Management (CRM)</p><p>http://www.researchmoz.us</p></li><li><p> discovering Potential16 realistic Market Potential16 </p><p> crm And Big Data16 </p><p> crm Driving Factors17 social Crm17 mobile Technology 18 knowing Customers19 collaboration19 affordability And Scalability 19 </p><p> challenges Of Big Data In Crm20 customers20 enhancing Logistics20 personalization 21 cost For Small Businesses21 </p><p> companies And Solutions Of Big Data In Crm22 </p><p> crm Systems For Small Businesses 22 zoho 22 </p><p> crm Systems For Large Businesses23 microsoft23 microsoft Dynamics And Big Data24 ibm25 moving To Social Selling 25 oracle 26 oracle's Siebel Crm27 oracle Social Crm28 saleslogix 28 avanade30 hexware31 cegedim31 ecenta32 sap Business Communications Management 32</p><p>Big Data in Customer Relationship Management (CRM)</p><p>http://www.researchmoz.us</p></li><li><p> workdigital 32 </p><p> crm Graph 32 metasofttech Solutions 33 </p><p> future Trends And Market Outlook34 </p><p> growth Of Context Services34 </p><p> real Real-time Customer Intelligence 34 </p><p> tv Will Become The Next Big Channel In Customer Engagement 34 </p><p> virtual Meetings Will Change The Way People Do Business35</p><p>ResearchMoz( is the one stop online destination to find and buy market researchreports &amp; Industry Analysis. We fulfill all your research needs spanning across industry verticals with ourhuge collection of market research reports. We provide our services to all sizes of organizations and across allindustry verticals and markets. Our Research Coordinators have in-depth knowledge of reports as well aspublishers and will assist you in making an informed decision by giving you unbiased and deep insights onwhich reports will satisfy your needs at the best price.</p><p>Contact: M/s Sheela, 90 State Street, Suite 700, Albany NY - 12207 United States Tel: +1-518-618-1030 USA - Canada Toll Free 866-997-4948 Email: Website: </p><p>Big Data in Customer Relationship Management (CRM)</p><p>http://www.researchmoz.us</p></li></ul>