Northern Ireland’sLeading Social Enterprise

Annual Review2012-2013

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Vision:Bryson’s vision is to be a leader in creating a just and sustainable society.

Mission:We are committed to identifying and developing sustainable responses to existing and emerging social need.

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Ministerial Foreword 4

Chair’s Report 5

Chief Executive’s Report 5

Who we are 6

How we work 8

Where we work 10

Making it Work: Financial Review 12

Building Better Futures through... 14

Bryson Care 15

Bryson CareWest 19

Bryson Energy 23

Bryson FutureSkills 27

Bryson Intercultural 31

Bryson LaganSports 35

Bryson Recycling 39

Bryson Charitable Group Boards 44

Contact List 45

Contents

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Ministerial ForewordStimulating entrepreneurship and supporting the development of the social economy sector remains an important challenge for the Executive.

I firmly believe that creating a supportive and enabling environment for social enterprises to thrive will play an important role as we continue to rebuild and rebalance the Northern Ireland economy.

The Northern Ireland Economic Strategy sets out the steps that we need to take to grow the economy and improve our economic competitiveness. The strategy is focused not just on rebuilding our economy, through business start-ups, export success and job creation, but also on rebalancing it by moving us away from our over-dependence on the public sector.

It contains actions which are aimed at rebuilding the local labour market to address the impact of the global economic downturn with the aim of creating jobs, wealth and prosperity.

We need strong leaders to drive this change, both in business and in Government.In Northern Ireland, we cannot overstate the importance of entrepreneurs to the future growth of our local economy.

That is why one of Invest Northern Ireland’s priorities is to encourage a greater number of people to start new, innovative and, in particular, globally focused businesses.

My Department, along with the Department for Social Development (DSD), recently released a mapping report of the Third Sector which provided some very useful information on its size and scale. DETI will continue to work with other key departments to implement the recommendations within the report.

My Department is also working closely with DSD to further support the sector with the creation of 10 Social Enterprise Incubation Hubs across Northern Ireland, as well as continuing to support Social Enterprise NI as the representative body of the sector. I look forward to seeing the ‘Third Sector’ grow and fulfil its potential as a key contributor to the Northern Ireland economy.

Arlene Foster Minister for the Department of Enterprise, Trade and Investment

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Chair’s ReportSocial impact is at the heart of Bryson’s vision and business mission. I am delighted to say that the Group continues to be a leader in creating a just and sustainable society.

We remain focused on supporting our ageing population; promoting community capacity and resilience; creatively challenging under employment and unemployment; and helping build sustainable lifestyles. We are totally committed to delivering programmes, opportunities and commercially-viable social enterprises that can help change lives and build better futures for our most deprived communities.

I want to pay tribute to those who make this happen – our wonderful volunteers; in particular those who give their time to be directors on our Group Company Boards and, of course, our dedicated staff teams. Their enthusiasm and professionalism have made Bryson one of Northern Ireland; and the UK’s most successful social enterprises.

I am pleased to confirm that this opinion is not merely ours. This year Bryson was ranked third in the RBS Top 100 UK Social Enterprises.

Despite changes in public policy, challenging economic conditions and a highly competitive marketplace we have achieved operational turnover of £34m across the Group.

This is an outstanding performance in a period of severe economic downturn when we are nonetheless investing for further growth across the Group. These encouraging results have sustained a number of strong headline figures, including:•93.3 percent of income came from service contracts

held by the Group;•91 pence out of every pound spent by Bryson

Charitable Group is used for service delivery and development.

We have also achieved a number of prestigious awards underpinning both the quality of our services and the success of our business model. These included:• Ireland Excellence Award, accrediting the Charity and

its services with EFQM; •UK Social Enterprise of the Year awarded by the UK

Private Business Awards; and•3rd Sector Director of the Year for Northern Ireland

awarded to our Chief Executive by the Institute of Directors.

The total value of contracts successfully competed for over the last year is £27.6m. This included doubling our services in Donegal; successfully tendering for a new employment training contract in Foyle; and winning our first recycling contracts in GB (Conwy, North Wales).

Looking to 2014, we anticipate new challenges and business opportunities, including the development of a new social investment marketplace, capable and willing to invest in social enterprise growth. We are also working closely with Government, encouraging it to develop a social value framework model and tool to support more intelligent commissioning within the procurement process and a common social impact evaluation model for all sectors of the economy.

In summary; our organisation is in good shape, we have highly talented people, a focused strategy and a desire to succeed. I am confident with our commitment to quality and doing the right thing for our communities and staff we will help all to build a better future.

Hugh CrosseyChair

Chief Executive’s ReportOur Chair has commented comprehensively on our excellent performance over the last year, so I would like to highlight personally those that make the success possible.

Bryson Charitable Group has been described as a remarkable organisation but what I want to pay tribute to, is the incredible people that make up Bryson Group, our staff and volunteers. We now have over 690 staff and 128 volunteers delivering over 22,900 individual service episodes per day from Letterkenny to Enniskillen and from Downpatrick to Conwy in Wales and it is they in particular who make this organisation remarkable.

I would recommend this review to you, certain that it will provide an insight into the important work that Bryson is delivering through our social enterprise model. The Directors of each of our seven social enterprise businesses have provided a short overview of their work including the challenges and opportunities that our volunteers and staff face going forward. You will also be able to read some remarkable stories from our clients and see how we are helping to support them to build better futures.

John McMullanChief Executive

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who we are

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who we areBryson CareWe are a leading provider of a number of important and innovative social services that help the youngest to the oldest people in our community.

Bryson CareWestWe are a leading provider of a number of important and innovative social services in the North West and Co Donegal helping the youngest to the oldest people in our community.

Bryson EnergyWe provide leadership, advice, support and installation of energy saving measures in homes, tackling fuel poverty and helping to reduce energy costs for householders.

Bryson FutureSkillsWe are a leading provider of a range of employment and training initiatives designed for school leavers, young adults and those living with long-term unemployment.

Bryson InterculturalThrough leadership we make a positive impact on the lives of black and minority ethnic people and their families, helping them to adjust and cope with their life in Northern Ireland.

Bryson LaganSportsWe are a leading provider of inner city recreational and developmental watersport activities for a range of users from young people to corporate clients.

Bryson Recyclingis a leading provider of recycling services. We areNorthern Ireland’s largest provider of kerbside recycling services and we work with local authorities, schools, and businesses.

Bryson Charitable Group is Northern Ireland’s leading social enterprise tackling major social and economic challenges. The Group operates through seven social business units all with the aim of Building Better Futures.

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How we workWe are a modern social enterprise with a business-oriented approach driven by a commitment to excellence. We are focused on embedding quality management standards and continuous improvement in everything we do. Our strategy for excellence focuses on three elements:

Our Organisation:We use the European best practice quality framework; EFQM Excellence Model. This drives continuous improvements across Bryson and enables us to measure progress on our excellence journey. Following assessment we were delighted to be awarded the Ireland Excellence Award.

“During the EFQM assessment with Bryson the enthusiasm, passion and drive of staff shone through.” EFQM Senior Assessor

Our People:Investors in People (IiP) is the quality standard that ensures that we manage and develop our staff and volunteers (over 820 in total) to a high standard. This underpins our quality of service delivery. We currently hold the IiP Silver Award across the Bryson Group. This commitment is reflected in our recent staff survey where 99 percent of our staff feel responsible for the quality of their work and 93 percent of staff enjoy their job. We developed a planned approach for Learning and Development to support our staff and in the last year we delivered 250 courses with over 1550 staff attending. Ninety three percent of our staff believe that the Learning and Development we provide contributes to the success of Bryson.

Our Customers:Each of our services is governed by a customer focused quality management system, e.g. Customer Service Excellence (CSE) and International Organisation for Standardisation (ISO). Each element of our strategy is measured through external quality assessments. These show that we demonstrate best practice in a wide range of areas. For example Bryson Care Children’s Service achieved 10 best practices under CSE and Bryson Care Adult Services received a very positive RQIA report with no areas of improvement identified.

ISO: 9001FM: 548794

ISO: 14001EMS: 548795

BSOHSAS: 18001OHS: 548796

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We define our social enterprise model as follows:

Bryson is a social enterprise with exclusively social objectives. Our surpluses and revenues are reinvested for social impact and purpose; not driven by the need to maximise profit for shareholders and owners.

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1. Staff from across Bryson accept the Ireland Excellence Award at Titanic Belfast.2. Staff receiving their Learning and Development Awards for accredited training.3. Una McGovern and Liam McNeill from Bryson FutureSkills received the Investor in People silver award on behalf of the Bryson Group from DEL Minister

Stephen Farry.4. Staff from Bryson Accounts Department celebrate with John McMullan following his Third Sector Director of the Year Award from IoD.5. John McMullan accepting the UK Social Enterprise of the Year Award 2012 on behalf of Bryson in London.

In the last year we were awarded the UK Social Enterprise of the Year 2012 by the Private Business Awards sponsored by HSBC and PwC. This external recognition is a powerful endorsement of our social enterprise approach.

Kevin MacAllister, partner and private sector leader with PwC in Northern Ireland, said: “For Bryson to become the UK’s leading social enterprise is a recognition that Northern Ireland can compete with the best in the UK and that the best social enterprises can hold their own with the most competitive private sector organisations. I am delighted that this remarkable organisation has been awarded Social Enterprise of the Year; it will serve as a role model to other companies and organisations in the region.”

Bryson was ranked as the third largest UK social enterprise by turnover in the most recent RBS SE 100 index. We moved up three places from last year.

Our CEO, John McMullan was also recognised by the Institute of Directors and was awarded Northern Ireland Third Sector Director of the Year in 2013 and is now a finalist in the UK wide award.

Leading the wayTogether with the University of Ulster we worked hard in the last year to develop a social value measurement tool. This area of work is very innovative and forward thinking and will help the social enterprise sector to provide evidence of their impact for securing new business through public service procurement processes.

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Where we workWe operate out of 37 locations across Northern Ireland,Co. Donegal and Wales.

We employ over 690 staff and128 volunteers.

In the last year we deliveredover 22,990 services per dayto families and individuals.

Our services ranged from:• training young people,• supporting families,• educating Roma children,• recycling,• water sport activities,• energy advice,• caring for older people,• to installing loft insulation.

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Where we work

Enniskillen

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9LetterkennyDerry/Londonderry

Downpatrick

Newtownards

BelfastRathcoole

Mallusk

Banbridge11

4Poleglass 10

12Stranorlar

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13 Abergele13Mochdre

5Lisburn

1 Offices located in Belfast (15 offices)

1 An Munia Tober – Springfield Road

1 Bryson Headquarters

1 Bryson Care – Spectrum Centre

– Shankill Road

1 Bryson Energy – Rivers Edge

– Ravenhill Road

1 Bryson FutureSkills – Bedford Street,

Shore Road, Antrim Road, Crumlin Road,

Spectrum Centre – Shankill Road,

Stockman House – Bedford Street,

Holywood Road, Townsend Street.

1 Bryson LaganSports – Rivers Edge –

Ravenhill Road

1 Bryson Intercultural – Lower Crescent

1 Bryson Recycling – “Arc Direct Shop”

– Cambrai Street

x Outside Belfast (22 offices)

4 Bryson Care – Sketrick House,

Newtownards

6 Bryson Care – Surestart – Downpatrick

6 Bryson Care – Innovation House –

Downpatrick

Bryson Care – Poleglass

5 Bryson Care – Lisburn

7 Bryson CareWest –Derry/Londonderry

9 Bryson CareWest – Letterkenny

8 Bryson Energy – Fermanagh House –

Enniskillen

7 Bryson Energy – Derry/Londonderry

3 Bryson FutureSkills – Rathcoole

7 Bryson FutureSkills – Derry/Londonderry

(2 locations)

2 Bryson Recycling – Mallusk

Bryson Recycling – Banbridge,

Bryson Recycling – Donegal (6 locations)

Bryson Recycling – Wales (2 locations)

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Financial Review 2013 At Bryson Group we had another successful year delivering sound financial results and making important investments for future growth opportunities. Our group turnover remained stable and comparable with the previous financial year at £34M with positive fund movement of £1.5M.

New structures and governanceIn this financial year we made a number of structural and governance alterations to our companies making the Group more efficient and effective. These important changes consolidate our organisational objectives to keep us fit for purpose and positioned for investment and growth. The changes included:

• On1stApril2012BrysonCareLtd.wasfullyincorporatedand became fully operational with all services transferring to the new company from Bryson Charitable Group.

• BrysonRecyclingLtd.wasconvertedfromacompanylimited by guarantee to one with share capital in line with our governance template for charitable subsidiaries to be limited by guarantee and trading subsidiaries funded through share capital. Bryson can now properly invest in its trading subsidiaries to allow them to operate in a commercial environment and provide future inflows of funding to the Charity.

• BrysoncompletedthetransferintotheGroupofAnMuniaTober, an organisation dedicated to providing support to the Traveller community. An Munia Tober’s financial activities were then fully consolidated into the Group accounts during the year.

Results from the charityThe Charity, now containing development and Bryson Energy, remains the largest Group Company with turnover of £11.9M. Contribution from the energy programmes amounted to £11M (93%) reporting growth of 22% with other charitable activities including training, development, facility management and corporate services contributing the remaining £900k turnover. Net operational incoming resources for the Charity alone were £912k during the year, including expenditure of £68k from designated funds. After adding unrealised gains of £168k, funds for the Charity increased by £1.08M.

Results from the trading subsidiariesWithin our trading subsidiaries’, Bryson Recycling Ltd remains the largest subsidiary company with trading turnover of £10.6M. This is an 8% decrease from last year due to two key factors: Banbridge District Council bringing their recycling collection contract in-house and a fall in the average price of recycled materials.

As a direct result of these operational pressures and the need to invest in both plant and staff costs for growth and product quality we had operational trading losses of £65k.

Our second trading subsidiary, Bryson FutureSkills, recorded turnover of £6.35M (a reduction of 2%). This reduction has been caused by the cancellation or reduction in some government training schemes while we await the tender for the province wide Steps to Success contract. However we were also able to increase our service areas to compensate for these decreases. In order to prepare for this growth opportunity we have made significant investment in preparation for the impending competitive tendering opportunity. An operational profit of £41k was reported allowing gift aid of £54k to be paid to the Charity. Results from the charitable subsidiariesOur charitable subsidiaries have had a difficult year as we prepare for future growth and new tendering opportunities across a range of markets.

Bryson Care Ltd is now the largest charitable subsidiary with turnover of £3.59M. An operational surplus was reported at £110k and Bryson Group made a transfer of £250k to provide working capital and reserves to the newly formed company. There was a growth of restricted funds of £117k giving net incoming resources of £477k. Bryson CareWest Ltd reported turnover of £1.17M (6% reduction) with net outgoing resources of £28k as additional operational expenditure was untaken during the year. Turnover for Bryson Intercultural Ltd was £258k, a reduction of 30% with a positive net incoming resources of £5k realised. It is unfortunate that funding streams for this very important area of work seem to be in decline but we will continue to pursue this work. An Munia Tober Ltd, for the first year fully incorporated into Bryson Group, has now become financially stable with reported turnover of £290k and net incoming resources of £17k. Total funds for An Munia Tober are £70k. Finally Bryson LaganSports Ltd reported operational turnover of £94k with net operational outgoing resources of £8k, restricted fund movement for capital items was recorded at £20k giving total net outgoing resources of £28k.

Bryson Group’s ‘net incoming resources for the year’ was £1.4M (£1.57M 2012). With realised gains of £138k (£65k 2012), unrealised gains of £168k (loss £61k 2012) and funds transferred from An Munia Tober of £52k. Total funds/reserves of the Group increased by £1.5M to £12.63M. It is very pleasing to note that Unrestricted Funds including Designated Funds total £8.18M and for the first time we have reached our strategic target to hold a reserve of 3 months turnover.

For further information, the full Annual Report and Financial Statement for the year ended 31st March 2013 are available on request.

Making it work

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Funding sources

Where our money goes

NEW FIGURES FUNDING SOURCES Care Contracts 12.58%Sales, rents and service receipts 51.38%Energy contracts 29.43%Investment Income 0.40%Donations and grants 6.21% 100.00% Where our money goes Care 14.06%Training 19.42%Development Programs 0.22%Energy Efficiency 28.40%Other Charitable Activities 3.49%Black & Ethnic Minorities 1.57%Governance & PR 0.58%Recycling 32.27% 100.00%

Care Contracts12.58%

Sales, rents and service receipts

51.38%

Energy contracts29.43%

Investment Income0.40%

Donations and grants

6.21%

NEW FIGURES FUNDING SOURCES Care Contracts 12.58%Sales, rents and service receipts 51.38%Energy contracts 29.43%Investment Income 0.40%Donations and grants 6.21% 100.00% Where our money goes Care 14.06%Training 19.42%Development Programs 0.22%Energy Efficiency 28.40%Other Charitable Activities 3.49%Black & Ethnic Minorities 1.57%Governance & PR 0.58%Recycling 32.27% 100.00%

Care14.06%

Training19.42%

Development Programmes

0.22%

EnergyEfficiency28.40%

Other Charitable Activities3.49%

Black & Ethnic Minorities

1.57%

Recycling32.27%

Governance & PR

0.58%

These statistics only

tell one side of the story:

to find out more read the

case studies in this Review to

see just how we really impact

on individual people’s lives

and help them to

Build Better Futures

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Bryson has been at the centre of social development in Northern Ireland for over 100 years. We are now a modern social enterprise and our purpose is building better futures for the people we work with.

In the last five years we have had a positive impact in a wide range of areas:

3 We delivered over 1 million hours of care and support to older people helping them to remain in their own homes.

3 We supported over 8,600 vulnerable children and their families from Donegal to Downpatrick.

3 We provided over 22,300 hours of advice and support to newly arrived people from across the world seeking asylum.

3 We supported 19,000 people in developing their skills and finding a new job.

3 We recycled almost 250,000 tonnes of household materials selling 35% to local companies to create new products and support local jobs.

3 We insulated 17,798 homes reducing fuel bills and increasing comfort.

3 We provided opportunities for 12,800 people to learn new skills and enjoy time on the River Lagan.

3 The Bryson Trust Fund over the last 5 years has provided support and help to the value

of £247,000 to vulnerable families and children and other causes and charities.

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We are a leading provider of care services. We support individuals, families and children to enable them to live their lives to the optimum and maintain their independence.

In the last year we provided 169,032 hours of support to 4,275 adults and children.

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Supporting children and familiesWe supported 1029 children and 412 families over the last year, continuing our long history of providing support and strengthening families. We also developed our services by successfully tendering to become the Lead and Accountable Body for Sure Start provision in the Lisburn and Bangor areas of the South Eastern Health and Social Care Trust.

Through our social enterprise model, we are working in local communities to create the best early years support that meets local need and provides the very best start for children.

Working with young peopleDuring the year the Northern Ireland Executive launched the Pathways to Success Strategy. This Strategy challenged those working with young people furthest removed from the Labour Market to join together, to share skills and knowledge, and to come up with collaborative and innovative ways to re-engage young people in education, employment or training.

Following a competitive process, we were awarded a grant on behalf of the Voluntary and Community sector NEET Forum. This is designed to build cohesion, identify best practice and ensure that young people’s views are central to the roll out of the strategy. We will deliver this through networking and resourcing individual young people to represent the experience of their peers.

Person centred-approach to adult careIn the last year 2,100 vulnerable people benefited from our person-centred services. We delivered 147,000 hours of support in the Belfast and South Eastern Health and Social Care Trust Areas.

Our adult care services are designed to address the issues facing the most vulnerable people in our society. These include loneliness, coping with dementia and loss of independence.

We also deliver a volunteer service within a Safe and Well model of care to older people living in isolated rural areas of North Down and Ards. The Big Lottery Fund funded an expansion of this successful programme to other geographic areas. In association with Bryson Care 80 people volunteered their time to support vulnerable adults.

Key FACTS• Employed over 200 staff.

• Staff and volunteers provided over 169,000 hours of care and support to children, families and older people.

• Bryson European Voluntary Service provided stimulating and challenging volunteering opportunities to 24 people.

• The Bryson Trust Fund provided essential support and grants to 180 families including 390 children.

• Our Children’s Service and Practice Learning Centre again achieved its Customer Service Excellence Award.

• All domiciliary care services were successfully inspected in the last year by the Regional Quality Improvement Authority (RQIA).

case STUDYAt Bryson Care we have a long history of facilitating the learning and development of student Social Workers. Our current model provides work experiences in our Family Support and Dementia services including partner organisations. In the last year we supported 10 students in their social work practice.

“My experience of the Bryson Care Practice Learning Centre was a very positive one. Both the academic and pastoral support I received was second to none. Bryson provided and supported me to work intensively on a one-to-one basis with victims of domestic violence and their children.

This included providing emotional support and practical support and advocacy on the criminal

justice, benefits and child protection systems. Thus, I feel I broadened my knowledge, skills

and value base immensely. I would highly recommend this placement for future students.” Deborah McIlwaine

Our Practice Learning Centre team were nominated in the top four Regional Social

Work innovation awards across the UK. We are also coordinating the Voluntary

Sector contribution to the 10-year Social Work change Strategy led by DHSSPS.

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Jo Marley

Director of Bryson Care

This year the main thrust of Bryson Care’s

work was to promote and realise the benefits of

Collaborative approaches to tackling those social

issues that continue to challenge government, public

and voluntary sectors and communities in Northern

Ireland. Bryson Care has shown leadership and with other

sectoral partners has responded in a joined up way to the

challenges and opportunities presented by modernising

policies such as: Transforming Your Care, Pathways to

Success and Our Children Our Pledge. The current

climate is perfect for bringing together people with

commitment and experience who are able to create

innovative and cost effective ways of tackling

health, social and economic inequalities.

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1. Staff from Bryson pictured at the Regional Social Work Awards. The Bryson Practice Learning Centres based in Belfast and Derry/L’Derry were finalists in the Social Work Education Team Award.

2. Liz Leathem Bryson Care pictured with volunteers at our celebration event at the MAC.3. Dawn Thompson Bryson Care pictured with Sheila Simons South Eastern HSC Trust and John McAllister MLA at the Bryson Annual Conference 2012.4. Staff from across Bryson Group took part in the Belfast City Marathon and raised over £1700 to support the Bryson Family Appeal. 5. Mary Hegarty Bryson EVS pictured with two European volunteers from Spain who presented John McMullan with a gift.6. Diane Gilliland and Dawn Thompson sort toys and gifts donated by staff, local organisations and individuals for the Bryson Christmas Family Appeal.

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We are a leading provider of quality assured homecare, family support and practice learning in the North West and Co Donegal. We provide assistance from the youngest to the oldest people in our community.

In the last year we delivered 76,742 hours of care and support to over 380 individuals, families and children.

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case STUDY

CareWest 2/4

Goal of independent livingOver the last year we continued to provide care and support for 174 people through our domiciliary care services in the Derry City Council area. Our goal is to help people remain in their own home for as long as possible. Our staff are highly motivated and enthusiastic and make a real difference to people’s lives.

We focused on recruiting new staff and invested in further staff training in Dementia Care, Person Centred Practice and Sensory Loss. We are committed to excellence and our domiciliary care services were independently accredited and maintained the Customer Service Excellence standard and the annual RQIA inspection.

Excellence in social workOur Practice Learning Centre is now established as the North West Centre of Excellence for Social Work learning and development. We supported 12 new social work students in the last year. We also achieved the 2012 University of Ulster Short Term Placement Employer of the Year Award. In collaboration with our Bryson Care colleagues in Belfast we developed a regionally focused approach to social work Practice Learning, incorporating a presence in the five Trust areas. A new area of work for the Centre is delivering Post Qualifying assessment and support to qualified and employed social workers.

Family SupportOur family support service continued to help and support 64 families including 148 children throughout Co Donegal.

The service focused on targeted support, therefore playing a key role in child protection processes initiated by the Health Service Executive (HSE). Over 5,140 hours of support were delivered to these families and their children helping them to build better, more independent and fulfilling lives.

In addition to targeted family support work, we continued delivery of a more preventative approach through involvement in the School Completion project in North Inishowen. For this project we adopted an innovative partnership approach involving the education, health service, community and voluntary sectors. Together we achieved a change in behaviour among pupils with school attendance difficulties.

Key FACTS• Employed 89 staff in the North West.

• Achieved the Customer Service Excellence (CSE) standard with six compliance plus’.

• Delivered over 76,740 hours of care and support to both families and older people in the North West.

• Supported 64 families including 148 children.

• Supported 12 new social work students through our Practice Learning Centre.

We have been working with a 58-year-old man with advanced multiple sclerosis who uses an electric wheelchair for mobility. Care is provided four times daily by two of our staff to assist with all his daily tasks.

Our staff have supported him through some extremely low points, including experiencing mood changes, the impact of isolation from the outside world and the lifestyle changes he has had to undergo. His independence has improved and he is now able to spend up to three and a half hours a day out of bed and in his wheelchair.

We work closely with a range of partners such as District Nurse and Social Work services to ensure

we can help maintain this gentleman’s option of remaining at home for as long as possible.

“Not only do Bryson CareWest staff deliver a consistently high standard of care to clients, their operating system also allows for a degree of flexibility and rapid response. This is a great

reassurance to us as referrers as well as to service users and their families.”

Referring Social WorkerWestern Health and Social Care trust

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CareWest 3/4

Joe McGrann

Director of Bryson CareWest

With the growth of our aging population, more

people require help and support to remain in their

own home. There are lots of changes proposed through

the Transforming Your Care (TYC) agenda. This presents

opportunities for Bryson CareWest to develop its role in the

planning and delivery of services for older people in the West. We

facilitated a co-ordinated approach in the sector and collaborated

with the North West Aging Well Together Partnership to deliver

services.

In parallel with these developments, we developed our innovative

social franchising model, which is a first for Northern Ireland

in anticipation of the procurement of homecare services in

the region. This will be a great opportunity for locally based

socially driven enterprises to scale up for delivering larger

contacts. It will create new opportunities for innovation

in emerging social care supply chains. Bryson’s

new development of a social franchise

product for service delivery is at the

heart of our plans.

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1. Diane McGee from Bryson CareWest briefing staff.2. New Practice Learning Centre Manager, Cheryl McMullin during student induction. 3. Staff, Carers and Clients attending a celebration day at Bryson CareWest.4. Bryson CareWest staff at Gortfoyle House based in Derry/L’Derry.5. Bryson CareWest staff out in a client’s home providing support.6. Professor Mary McColgan, Chair of Bryson CareWest briefing staff and clients.

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We are the regional energy agency for Northern Ireland and one of the largest and most successful of the 380 Pan-European energy agencies. Our long term aim is to assist in the eradication of fuel poverty primarily by energy proofing homes across Northern Ireland.

In the last year we insulated over 6,200 homes making them warmer and cheaperto heat.

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Fuel poverty currently affects over 40% of Northern Ireland homes. It is the result of the complex interplay between three variables: low income, energy inefficient homes, and high fuel costs.

Our social enterprise approach at Bryson addresses these issues, working with households to tackle fuel poverty. In the last year we advised and supported over 45,500 households on fuel poverty issues and in creating affordable warmth.

Tackling energy inefficient homesOur work involves providing management and advice on ways to create affordable warmth as well as installing systems and insulation. During the year we continued as one of two scheme managers for the Warm Homes Scheme, which is one of the central elements of the Government’s Fuel Poverty Strategy. Since the current scheme started in July 2009 we insulated 17,055 homes; upgraded 1,664 heating systems; and installed solid wall insulation in 743 homes across 13 council areas. We also worked with Housing Associations. In the last year through the management of Cosy Homes for Power NI we provided 460 grants for new heating systems and over 200 grants for insulation.

The value of providing impartial energy advice cannot be underestimated and again we were the leading provider of advice to householders in almost 30,000 homes in the last year. Our home visiting team advised 8,544 Housing Executive tenants on budgeting and energy efficiency advice. Through interactive presentations we educated over 11,700 primary school children on the importance of keeping warm and being energy efficient.

Tackling high fuel costsHigh fuel costs are a growing problem and even after the energy efficiency of the home and income has been tackled this can still result in homes ending up in fuel poverty.

Bryson Energy in conjunction with the Housing Executive and the Consumer Council with the support of NEA NI, the Credit Union and Fold Housing Association carried out a feasibility study which explored the potential of various energy brokering models in Northern Ireland. The pilot carried out in the North West resulted in savings of £270 for the average family that uses up to 3,000 litres of oil annually. This saving was achieved by shopping around and buying oil in bulk at the standard price.

Key FACTS

• Advised 45,579 households including 11,700 school children on energy related measures.

• Directly employed 46 staff working across Northern Ireland. Indirectly supported an additional 50 jobs through our supply chain model.

• Facilitated the upgrade of 812 heating systems in homes across Northern Ireland.

• Improved insulation in 6,231 homes across Northern Ireland.

• Installed solid wall insulation in 572 “Hard to Treat” homes.

Our experience shows that addressing even one of the three variables that contributes to fuel poverty can make a real difference in people’s lives.

Tackling low income We carried out 5,276 benefit assessments in the last 12 months which identified 45 percent of those assessed as being entitled to claim additional benefits. The average weekly amount identified was £36.62 per household amounting to an annual total of £4.53 million of unclaimed benefits identified.

We carried out a benefit assessment for two pensioners in their 80s from Cushendall and

contacted Pension Credit on their behalf. It was found that the couple were entitled to

additional benefits to the value of £152.30 extra per week and a back payment of £20,000. Mr and Mrs A were delighted with this news and told us the following. “It all seems unreal. In our long lives it is the best thing that ever happened to us.

We have got a new boiler for the heating of the house which will mean a saving on

oil. Many many thanks”.

Energy 3/4

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Nigel Brady

Director of Bryson Energy

Decreasing incomes and higher energy

costs are likely to exacerbate the pressure on an

increasing number of Northern Ireland householders

forcing more of them into fuel poverty. Bryson

Energy’s recent work in energy brokering and budgeting

highlighted that shopping around for the best price and

taking up the cheapest methods of payment could make

significant savings. While the costs of energy efficiency

improvements to homes and installing renewable energy

options seems out of reach to many households, we

remain committed to identifying innovative solutions

assisting households’ access measures which

will reduce their energy costs.

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1. Bryson Energy in partnership with Tidy NI launches the Rethink Waste education project with local school children at Bryson Recycling.2. Louise Magee Bryson Energy meeting with Simon Hamilton Finance Minister at the NILGA conference.3. John McMullan CEO pictured with Arlene Foster Minister for the Department of Enterprise, Trade and Investment and Nigel Brady Bryson Energy.4. Orla Ward Bryson Energy pictured with Alex Maskey MLA and Chair of the Social Development Committee.5. Nigel Brady Bryson Energy receiving the Gas Industry Achievement Award from Alastair Pollock, Phoenix Natural Gas.6. Laurence Arbuckle Bryson Energy pictured with the President of Derry Credit Union Philomena Deery at the launch of the energy brokering oil project.7. Staff from Bryson Energy held a well being day and collected up to £400 for Chest, Heart and Stroke.

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We are a leading provider of a range of employment and training initiatives designed for school leavers, young adults and those living withlong-term unemployment.

In the last year we supported and worked with 1,000 clients per day on a range of employment and learning programmes.

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Bridging the gap to employmentUnemployment in Northern Ireland is still too high at 7.5 percent (Aug 2013), but alarmingly our young people (18 to 24 years old) are the hardest hit with one in five of them unemployed and without the prospect of a job.

In Bryson FutureSkills we are committed to tackling this and our approach is focused on the development of skills and creating employment opportunities for the clients we work with. Even in these difficult economic times, there are job opportunities. Through commitment and determination our staff work to bridge the gap between our unemployed clients and our employer partners to connect them in a way that results in a win-win for both parties.

In the last year:Seventy percent of our clients achieved NVQ levels 1 to 3 and 65 percent of our clients achieved their targeted Essential Skills qualification.

Forty seven percent of our clients participating in Pre-Employment Programmes moved into sustainable employment. These are real success stories and make a dramatic difference in improving our clients’ lives; not only financially but in their confidence, motivation and self-esteem.

Our social enterprise business model is driven by creating partnerships and collaboration. This is clearly demonstrated in the strong employer partnership that we have built to provide our clients with the opportunity for real-life work experience and apprenticeships. Our employer partners include organisations from the community, voluntary, social enterprise, public and private sectors.

In the last year we supported a total of 7,000 clients on a range of programmes including 6,500 people on the DEL Steps to Work Programme, 300 people on Training for Success, 60 people on Apprenticeship NI and 140 people on European Social Fund programmes.

Growth and developmentWe expanded our area of work by winning a new contract to manage and deliver the ‘Steps to Work’ Programme in the Foyle area during 2012, employing eight new staff. This is our third contract and adds to our existing provision of Department for Employment and Learning (DEL) flagship adult training programmes in North Belfast and Newtownabbey, and South and East Belfast.

Key FACTS

• Employed 87 staff across 11 offices.

• 34 percent of our clients progressed to full time employment.

• Achieved key quality standards including IQRS Grade 2 for Training for Success and Steps to Work.

• Provided employment and learning opportunities to 7,000 clients.

• Supported 1,000 clients each day.

As twins and young school leavers, Brian and Bradley Ogilvie joined the Training for Success programme with Bryson FutureSkills.

During their time on the programme they both achieved six qualifications. These included Literacy, Numeracy, NVQ in Retail and Warehousing and their Forklift licences. They also secured full time jobs with employer TR Fastenings Ltd.

Brian and Bradley’s Tutors all confirmed that the twins had excellent attendance and showed great enthusiasm and dedication

while on the programme which led to these great achievements. Their success is the result of hard

work and motivation supported by the staff at Bryson FutureSkills and TR Fastenings Ltd.

Brian and Bradley are now in full-time paid employment and enjoying their jobs immensely. They have demonstrated just what can be achieved through skills training and development and

both would highly recommend Bryson FutureSkills and the Training for Success

programme.

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Liam McNeill

Director of Bryson FutureSkills

At Bryson FutureSkills our goal is to bridge that

gap between our clients who are unemployed and

our employer partners. We do this through helping

our clients develop their skills, preparing them for

employment and creating employment opportunities for

them. As we move forward to the introduction of the

new Steps to Success Programme, building employer

partnerships and collaborative approaches to

procurement will be a key driver and this is consistent

with our social enterprise model. The review of

Apprenticeships and Youth Training will also

be a key driver for change in terms of our

Young Persons Strategy.

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1. Bryson FutureSkills staff took part in the Belfast Marathon in 2012 and raised £1100 for Clic Sargent.2. William Campbell a client on Training for Success was nominated and won the Essential Skills Communication Award at the CCEA event pictured with his

tutors from Bryson FutureSkills, Roxanne Abel, Kevin McNally and Peter Kane.3. Geri Cameron Chair of Bryson FutureSkills with John McMullan CEO meeting Chuka Umunna, Shadow Secretary of State for Business, Innovation and Skills

and Vernon Coaker Shadow Secretary of State for NI.4. Staff and trainees attending the Open Day at Bryson FutureSkills offices in Stockman House.5. Staff attending the Alliance Party Conference met Vernon Coaker MP and Stephen Farry Minister of the Department for Employment and Learning.6. Liam McNeill Bryson FutureSkills attending the Alliance Party Conference pictured with Naomi Long MP, Chuka Umunna MP, Vernon Coaker MP and Marie Marin.7. Bryson FutureSkills client “facing his fear” during a session on building up confidence.

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Through leadership and practical professional assistance, we make a positive impact on the lives of individuals and families from black and minority ethnic groups, including Travellers, to help them build better futures in Northern Ireland.

In the last year we have supported 690 individuals, families and children fromthe Roma Community,as well as Travellers and asylum seekers.

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During the year Bryson Intercultural experienced many challenges brought about by changes and new developments. We enjoyed great success in rebuilding An Munia Tober, a service dedicated to the needs and representation of Travellers that was brought into our intercultural portfolio. However the severe retraction in funding support to those seeking asylum and/or refuge in Northern Ireland has been a serious challenge.

Reaching outThere are a large number of Traveller families based in the Greater Belfast Area and An Munia Tober is committed to helping and supporting these families and their children.

The first area developed with An Munia Tober was the establishment of a vibrant health initiative that reaches Traveller men and women across an extensive age range. This engagement is fundamental to address serious health inequalities and improve the very poor health outcomes experienced by Travellers. On average they live 10 to 15 years less than the general Northern Ireland population. A number of men have joined a fitness class delivered in a fully equipped Gym. Other sessions organised have included good nutrition advice and well-women classes that are regularly attended.

An active Traveller young people’s group has been established and upwards of 20 young people aged 9 to 14 years old enjoy a mixture of social and confidence building activities. We also support Travellers in building their employability and business skills and in helping them with tenancy issues.

Importantly trust between Travellers and An Munia Tober has been rebuilt and relationships with stakeholders have been re-established.

A Helping HandDuring the year services supporting those seeking asylum or refuge were greatly reduced. As part of the national agenda, the Home Office cut the Northern Ireland budget by 65 percent leaving only a skeleton service to support

the process. Bryson was awarded a small fund to help those who have been refused asylum and who may wish to voluntarily return home. Despite the reduction in funding our One Stop Service continued to support over 260 people seeking asylum and we provided over 3,000 hours of advice and support.

Investment in work with the Roma community was supported through the Department of Education and OFMDFM and a very responsive Public Health Agency. At Bryson we were able to continue our community-based education resource thanks to the Community Foundation and the Van Leer Foundation. As a result, 40 children benefitted from additional educational support. Through our Roma Integration project we continued building good relations in South Belfast leading to a reduction in tension between Roma and the local community.

Providing a VoiceAlthough working within limited budgets Bryson Intercultural was able to bring added value through the Bryson Trust Fund. We also ensured that the voice of children and parents of these minority ethnic groups were heard distinctly within the work of the Regional Children and Young People Strategic Partnership Board.

Key FACTS• We employ 16 staff across 3 locations.

• Over 8,800 support and advice sessions were delivered to people seeking asylum and to Traveller families and children.

• 40 Roma children received additional educational support.

• We supported 266 people seeking asylum.

• We supported 100 Travellers through An Munia Tober.

Mrs. K and her husband moved to Belfast with their 6 children. They came as a family looking for work and better opportunities for their children.

With a low level of English and little formal education, Mr K. only managed to get casual employment in a local car-wash.

This very poorly paid work was too little to meet the children’s basic needs; rent, heating food and clothes.

The family were assisted by the Bryson Roma Integration Officer, Sorina Toma (pictured below)

through our Integration Programme and we were able to secure food packs, for a period of

six weeks and helped with buying some clothes. This essential support enabled the family to pay their rent and have some source of heating.

“The support provided by Bryson helped our family overcome money difficulties

and helped us survive during the winter”. – Mrs K

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Jo Marley

Director of

Bryson Intercultural

We are currently operating in a difficult environment

as policy, action and resources related to integration of

newcomer Minority Ethnic individuals and families remains

stalled within the contested cohesion strategy. What is real, is

that ethnic diversity is growing within Northern Ireland. Newcomers

whether they are those seeking work or asylum, or those Refugees

granted by the Home Office the right to live here in safety, intend

to make their homes here and wish to contribute to the success of

Northern Ireland, need our support.

We support the efforts made by newcomers to integrate and

work together with statutory, voluntary and community sector

colleagues and church groups to assist this process. The serious

social, health and economic challenges affecting our ethnic

communities also relates to Travellers, their traditions and

their aspirations. Bryson through its subsidiary An

Munia Tober is working with Travellers in Belfast

addressing inequality and improving their

future social, economic and health

outcomes.

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1. Members of the Roma Community along with the Chairman of the Romanian Roma Community Association celebrating I am Roma during the Romanian National Day.

2. Margaret Donaghy and Sorina Toma from Bryson Intercultural speaking to guests at the Bryson Annual Conference.3. Susan Strang and Biddy Mongan speaking with Michael Mc Camley from Belfast Met at the An Munia Tober Jobs Fair in Conway Mill.4. Flash-Mob routine with the youth group from Lower Ormeau and Roma young people as part of the I am Roma celebrations.5. Belfast Trust Romanian Community Association with Sorina Toma from Bryson during the celebration of Romanian National Day in Belfast.6. Annemarie Dundon speaking to careers advisor from DELNI, Colin Murphy at the An Munia Tober jobs fair in Conway Mill.7. Traveller children attending the Dental Stand from Belfast Trust Health Improvement Dental Team during the An Munia Tober Health Fair.

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We provide opportunities for people to participate in water sports and outdoor activities. In particular we target marginalised communities to support healthy lifestyles, personal development and cross community and inter-ethnic understanding.

During the last year over 4,150 people enjoyed time on the River Lagan or participated in our range of off-water programmes including Water Safety Talks.

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Our visionDuring the last year we developed a new vision for Bryson LaganSports. We are confident this will help us make a positive contribution to the health and well being of the Northern Ireland community.

We provide a range of water sports and land based activities for young unemployed adults and those living in inner city marginalised communities. In the last year over 4,150 people enjoyed time on the River Lagan or participated in Water Safety Talks.

Over the next five years we are committed to addressing major social issues affecting Northern Ireland and the Greater Belfast area. In particular we are focusing on: • Unemployed, Disaffected Youth – through sports

led personal development • Aging Population and increasing obesity –

through promoting active living and “Fit for Life” programmes

• Sectarianism – through community engagement and diversionary sports programmes.

Social Enterprise ModelTo achieve our vision we invest profits from commercial activities into programmes and activities designed to support local people from marginalised communities.

Our corporate engagement activities, team building programmes and water sport event management generated new revenue streams to fund the Centre’s growth and impact in Belfast.

We rent out office space on the first floor of our building, generating revenue to deliver our services. In the last year our premises were refurbished with energy efficiency measures, including new windows, insulation and solar panels thanks to the Big Lottery Fund.

Bryson LaganSports aims to be a Centre of Excellence for the promotion of active living through water and land based activities. We also plan to establish ourselves as an organisation delivering a range of structured programmes to address some of Northern Ireland’s key issues including youth unemployment, community cohesion, health and wellbeing.

Key FACTS• Organised 74 water sport sessions for over

1600 people.

• Supported 13 local charity fundraising activities from dragon boating events to zip lines over the Lagan (1100 participants).

• Over 1250 school children participated in the Water Safety Talks funded by DSD.

• Provided taster sessions on the Lagan to 350 young people from across Belfast funded by DSD.

case STUDY“The team at Bryson LaganSports worked tirelessly over the last three years to provide an exciting and enriched child centred initiative designed to enthuse and engage. Each year a very successful 14-week canoeing and kayaking course is delivered for our pupils.

This provides our young people with the opportunity to enhance their health, wellbeing and confidence through paddle sports. Each person has a personal target to become accredited in canoeing and kayaking. It provides regular physical activity”. Nathan Davis, Park School and Educational Resource Centre

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Siobhan Caulfield

Head of Bryson

LaganSports

This is a challenging time to be a young person,

with scarce employment, young people are being

left behind and becoming socially excluded. Lack

of engagement and constructive activity exacerbates

the situation, resulting in poverty of personal aspiration.

Bryson LaganSports have been providing activities since

1995, for the whole community, but with a particular

emphasis on disadvantaged youth. Over the next year

we intend to develop our social business model and

widen our services to include land based activities,

whilst still retaining a strong focus on building

confidence, self-awareness, personal

development skills and active living

programmes.

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1. Lord Mayor of Belfast Gavin Robinson and Councillor John Kyle take time out with Bryson CEO John McMullan to view the services delivered by Bryson LaganSports.

2. Dragon Boat racing organised and managed by Bryson LaganSports.3. Racing on the Lagan with Bryson.4. Events Manager at Bryson LaganSports – Liz Quinn.5. Head of Bryson LaganSports, Siobhan Caulfield with John McMullan CEO and Lord Mayor Gavin Robinson and Councillor John Kyle.6. Young people taking part in Watersports on the Lagan.7. The decorative Chinese dragon head.

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We are now the UK’s largest social enterprise recycler and Northern Ireland’s largest provider of kerbside recycling services.

In the last year we recycled almost 45,000 tonnes of material. We processed almost 60% of Northern Ireland household recyclables collected at the kerbside and sold over 3,000 refurbished electrical appliances.

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Business developmentDuring the last year we completed a period of retendering for existing contracts and pursuing new business in Ireland and across the UK. We demonstrated through our social enterprise business model that we can deliver high quality, efficient and cost effective recycling services across the UK and Ireland. Further contract wins means securing local jobs.

In the last year we won contracts to the value of £22.5 million over a three to eight year period with councils including Fermanagh, Ballymena, Carrickfergus, Newtownabbey, Donegal and Conwy Council in Wales. These Councils are adopting many of our innovations, from our new recycling ‘Kerb-Sort’ vehicles, of which there are now 23 in service, to trials of our new kerbside ‘Wheelie-Box’.

Our new four-year contract in Wales is worth up to £2.4 million, creating 18 new jobs and is the first contract we secured outside Ireland. Other Councils in Wales and Scotland have also adopted our kerbside system and ‘Kerb-Sort’ vehicles.

We also opened a new shop, Arc Direct; selling quality refurbished white goods including over 3,000 electrical products that would otherwise end up on a landfill site.

Making a differenceWe believe that the future of recycling needs to focus heavily on the quality of the materials collected at source and on finding local markets for these materials.

Currently over 170,000 Northern Ireland homes receive our kerbside box service which provides the best method for ensuring quality. Our social enterprise model is driven by this approach. In the last year we continued to improve the quality of the materials we collect and process. We sell up to 35 percent to Northern Ireland companies to be made into new products such as bottles, egg boxes and plastic piping. Eighty percent of the materials collected by us are recycled within the UK benefiting the local economy and supporting over 1000 local jobs. We also support the wider work of the Bryson Charitable Group. Our clear message is that recycling with Bryson is not only good for the environment but it also benefits local children and families through our Bryson Care services.

Key FACTS• Achieved satisfaction levels of 98 and 99

percent from our commercial and household customers for our recycling services.

• Employed 210 staff across our 12 sites.

• In the last 12 months we recycled almost 45,000 tonnes of materials.

• On the commercial side we have recycling contracts with 950 businesses and schools.

• Committed to quality assurance and have ISO accreditations for our environment, quality and health and safety management systems.

case STUDYIn January 2012 we launched our first recycling service outside Northern Ireland when we took over the management of three recycling centres in Donegal. In April 2013 we were awarded a three-year contract by Donegal County Council to manage all six of their sites.

“I was delighted to discover Bryson Recycling operating in Dungloe and to see them bringing with them their unwavering commitment to improving recycling awareness and achieving high quality recycling. The positive benefits to the environment and to job creation cannot be over-stated. To be welcomed on site by a friendly, patient and well informed local Bryson employee completed my feel-good experience at the Recycling Centre and I am busy collecting for my next visit. Keep up the good work”.Peter Elliot, Ardara, Co Donegal.

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Eric Randall

Director of Bryson

Recycling

Bryson Recycling entered 2013 in a strong position,

having won new contracts across Northern Ireland, Ireland

and Wales. We also opened Arc Direct, a shop selling

refurbished appliances, in Belfast and recruited staff to focus on

the wider UK market where we expect some bigger opportunities to

emerge. We now handle more materials for recycling than ever. But

we have seen a drop in material prices and seismic shifts in the way

the markets operate. This has put a lot of pressure on us to ensure

we get our quality right.

The Kerb-Sort vehicle we developed is attracting a lot of attention

and it gives us a real edge on kerbside collection contracts.

We look forward to introducing the Wheelie Box in Northern

Ireland during the new financial year. We are part of a

strong and vibrant Group that is being noticed and is

changing the way business is done through our

social enterprise model.

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1. Claire McCallum Bryson Recycling pictured with Councillor Mike Priestley viewing the new plans for the Recycling Centre in Conwy Wales. 2. Lord Mayor of Armagh City and District, Councillor Sharon Haughey-Grimley and Eric Randall at the announcement of Bryson Recycling winning the

contract to continue to deliver kerbside recycling. 3. Bryson Recycling is now stocking Dyson vacuum cleaners as well as a wide range of other appliances at their Belfast store Arc Direct. 4. New Bryson Kerb-Sort vehicle out on the streets of Northern Ireland.5. Gary McKnight, Donna Carey and Councillor Hubert Nicholl from Ballymena Borough Council with Claire McCallum Bryson Recycling at the launch of the

new recycling service in the council area.6 . Simon Hamilton, Finance Minister finding out more about Bryson Recycling.7. Mayor of Donegal, Councillor Frank McBrearty, with Shane Clerkin Bryson Recycling at the official opening of the 6 recycling centres in Donegal. 8. New Wheelie-Box currently on trial in the Castlereagh Council area.9. Bryson donated nearly £6000 to the Northern Ireland Children’s Hospice thanks to its annual ‘£1 a tonne’ campaign.

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Mr H Crossey (Chair) Mr T McDaid (Hon Treasurer)Mr B Mullan (Company Secretary)Mrs B BoalMrs G CameronMr D H CrothersMr D CrothersMr E JoudehMr N McCaffertyProf M McCloganMr D McIIdoonMr J MillsMr B ReidMr D Torrens appointed 26 September 2012

Bryson CareMr D Torrens (Chair) Appointed Aug 2012Miss E Simpson Appointed April 2012Mr R Holmes Appointed April 2012Mrs S Bryson Appointed April 2012Dr J Wilde Appointed April 2012Mr L Creagh Appointed April 2012Mrs P McKeown Appointed April 2012Mr M Potter Appointed August 2012Miss S Irwin Appointed April 2012 – Resigned September 2012

Bryson CareWestProf M McColgan (Chair)Mr F Lawrance (Company Secretary)Mr P Brennan (Treasurer) Mrs M Harte (Director)

Bryson Energy (Shadow Board)Mr D Crothers (Chair)Mr D McIldoonMs M McCloskeyMr P O’DohertyMr L FoyeMr John McMullanCllr R LynchCllr M ReillyCllr R BartonMr B McGinn

Bryson FutureSkillsMrs G Cameron (Chair) Mr J McMullan Mr W Caldwell Mr M Copeland Mr T Hinds

Bryson InterculturalMr E Joudeh (Chair)Mrs S BrysonMr W CrossMr R WilsonMrs C HannaMrs J RobinsonMr A Abolarin

An Munia Tober BoardMr E Joudeh (Chair) Appointed 20 April 2012Mrs S Bryson Appointed 20 April 2012Mr W Cross Appointed 20 April 2012Mr R Wilson Appointed 20 April 2012Mrs C Hanna Appointed 20 April 2012Mrs J Robinson Appointed 20 April 2012Mr A Abolarin Appointed 20 April 2012Mr P Noonan Resigned 20 April 2012Mrs V McEneaney Resigned 20 April 2012Mrs G Doherty Resigned 20 April 2012

Bryson LaganSportsMr B Mullan (Chair) Mr T Dean Mr J McMullan Mrs P McKeown Mr G Bell Mrs L Brown

Bryson RecyclingMr N McCafferty (Chair)Mr W Caldwell Mr T Reid Mr R Georgeson Mr W Francey Mr A Wilson

Bryson Charitable Group Board

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• AccountsDepartment• BusinessImprovementUnit• ChiefExecutive’sOffice• EuropeanVoluntaryService• FamilySupportService

(Belfast locality)• FamilyContactService

(Belfast)• HumanResources

Department• IndependentAdvocacy

Service • InformationCommunication

Technology Unit• IntensiveFamilySupport

Service (North & West Belfast locality)

• LaundryService• PremisesDepartment• PracticeLearningCentre• Safe&WellVolunteer

Befriending Project • BrysonInterculturalOneStop

Service• BrysonInterculturalRoma

Health Project • RegionalCollaboration&

Innovation Project – NEET

Can be contacted through:ReceptionBRYSON CHARITABLE GROUPBryson House28 Bedford StreetBelfast BT2 7FEt: 028 9032 5835f: 028 9043 9156info@brysongroup.orgwww.brysongroup.org

BRYSON CARE

Bryson Volunteer Service North Down & ArdsSketrick House Jubilee Road Newtownards BT23 4YH t: 028 9182 3790

Domiciliary Care Service (North & West Belfast locality)Spectrum Centre331/333 Shankill RoadBelfast BT13 3AAt: 028 9031 3482

Family SupportDownpatrick Surestart 5-7 Mount CrescentDownpatrick BT30 6AFt: 028 4461 3630

Family Support Service (Down Sector)Innovation HouseUnit 17Down Business Park46 Belfast RoadDownpatrick BT30 9UPt: 028 4461 5240

Family Support Service(Lisburn & Dunmurry)Colin Family CentrePembroke Loop RoadPoleglass BT17 0PHt: 028 9061 4433

Family Support Service(North Down & Ards)Sketrick House Jubilee Road Newtownards BT23 4YH T: 028 9182 3688

Home from HospitalService BelfastSpectrum Centre331/333 Shankill RoadBelfast BT13 3AAt: 028 9031 3482

Home from Hospital Service (North Down & Ards)Sketrick House Jubilee Road Newtownards BT23 4YH t: 028 9182 8216

Dementia Respite Service Sketrick House Jubilee Road Newtownards BT23 4YH t: 028 9182 2556 Neighbourly Support ServiceSketrick House Jubilee Road Newtownards BT23 4YH t: 028 9182 2556

Lisburn SureStartOld Warren Primary School147 Drumbeg DriveLisburnBT28 1QP T: 02892 672292

BRYSON FUTURESKILLS

28 Bedford StreetBelfast BT2 7FEt: 028 9043 9174

74 Shore RoadBelfastBT15 3PZt: 028 9078 1159

275 Antrim RoadBelfast BT15 2GZt: 028 9074 5408

503 Crumlin RoadBelfast BT14 7GAt: 028 9071 2408

Dunanney CentreRathcoole BT37 9DQt: 028 9036 9808

Spectrum Centre333 Shankill RoadBelfast BT13 3AAt: 028 9031 4666

Stockman House39-43 Bedford StreetBelfast BT 2 7EEt: 028 90438211

Studio A89 Holywood RoadBelfast BT4 3BD t: 028 90657800

Unit 5 Townsend Enterprise ParkTownsend StreetBelfast BT13 2EST: N/A

2 Castle StreetDerry – Londonderry BT48 6HQT: 028 71220000

Gortfoyle House104-108 Spencer RoadDerry –Londonderry B48 6AGT: 028 71220000

BRYSON CAREWEST

Gortfoyle House104-108 Spencer RoadL’Derry BT47 6AGt: 028 7131 3512

Family Support Service(Co. Donegal)Family Resource Centre5/6 Slieve Snacht RoadLetterkennyCo. Donegalt: +353 (0) 7491 27604

BRYSON ENERGY

Unit 2 Rivers Edge13- 15 Ravenhill RoadBelfast BT6 8DNt: 028 9045 5008

Bryson EnergyFermanagh HouseBroadmeadow PlaceEnniskillen BT74 7HRt: 028 6632 8269

Bryson Energy22a Clarendon StreetL’Derry BT48 7ETt: 028 7127 3070

BRYSON LAGANSPORTS

2 River’s Edge13-15 Ravenhill RoadBelfast BT6 8DNt: 028 9046 1711

BRYSON RECYCLING

Arc DirectBryson Recycling182-188 Cambrai StreetBelfast BT13 3JHt: 028 9075 3742

Central ParkBelfast RoadMalluskNewtownabbey BT36 4FSt: 028 9084 8494

Banbridge DepotKernan Technology Park4 Kernan RoadGilfordCraigavon BT63 6BUt: 028 3883 0686

Letterkenny Recycling CentreCarnamuggaghLetterkennyT: +353 (0) 749125822

Mochdre Recycling Centre Bron-y-Nant Road Mochdre Colwyn Bay WalesLL28 4YL

BRYSON INTERCULTURAL

One Stop Service Bryson Headquarters

Roma Health WorkerBryson Headquarters

Roma Children’s Education Project9 Lower CrescentBelfast BT7 1NRt: 028 90 237 519

An Munia Tober12 / 2 Blackstaff Complex77 Springfield RoadBelfastBT12 7AE028 90 438 265

Contact List

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1. A group of Bryson European Voluntary Service volunteers take time out from their Training in Bushmills, to visit the Giant’s Causeway.

2. Martin McGuinness Deputy First Minister pictured with Hugh Crossey, Bryson Chair, John McMullan Bryson CEO, Professor Neil Gibson UUJ and Matthew Taylor RSA at the Bryson Annual Conference 2012.

3. John McMullan pictured with Peter Robinson First Minister along with Pat Austin NEA NI and Cliff Worley Bryson Energy.

4. Dame Mary Peters with staff and volunteers at a celebration event at the MAC during 2012.

5. John McMullan meeting with Danny Kennedy Minister of the Department for Regional Development.

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find us online @www.brysongroup.org

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