Business as usual-‘How to keep your lone workers

safe'

Lara Wilks Sloan

Who we are

Suzy Lamplugh25 year oldEstate AgentDisappeared 1986‘Mr Kipper’

Left at 11.00am, alarm raised at 5.00pm

Declared dead, presumed murdered, in 1993

What do I mean?

• Adopting safe working practises that will ensure staff feel safe and confident when working on their own whether in a tenanted property or out and about in housing communities

• Staff feel confident and able to challenge and deal with situations as they arise

• Risk assessment and personal safety are at the core of decision making

• Staff being able to do their jobs efficiently, effectively and safely

How?

• Culture of personal safety

• Simple implementation of good practice

• Workable systems

What do I mean by Culture?

• A shared understanding of what’s required to ensure personal safety when doing our jobs

• Shared understanding of the risks we face

• Shared responsibility for mitigating against those risks

How do you implement good practice?

• Put the power back in the hands of the frontline staff

• Make sure managers understand risk and understand they will be called to account if something goes wrong

• Make it important

How do you create workable systems?

• Go back to basics, map out with your staff the risks they face in relation to people, environment and task

• Create mitigations for every risk

• Give them tools they say they need

Why bother?

• Biggest challenge for any organisation

• Improves reporting

• Enables you to roll out robust systems and practises

• Enables you to respond swiftly to issues

• Good for morale

• Ensures positive induction into processes

Good Culture

• WISE (working in a safe environment) programme (Danone)

• Onecom – consultancy work following a robbery

• Pharmaceutical company – talks to on the road sales staff

www.suzylamplugh.org

suzylamplughtrust

@live_life_safe

Training, consultancy, talks, train the trainer

020 7091 0014

www.stalkinghelpline.org

0808 802 0300

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