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ORAL COMMUNICATION PREPARED BY NIJAZ N

Business communication module 4 - Kerala University

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Unit IV Oral communication - Skills and effectiveness, principles. Planning a talk, presentations, Extempore speech, Group discussions, Interviewing skills - Appearing in interviews, conducting interviews; chairing, attending meetings, conferences, seminars; Negotiation skills, conversation control.

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Page 1: Business communication module 4 - Kerala University

ORALCOMMUNICATION

PREPARED BY

NIJAZ N

Page 2: Business communication module 4 - Kerala University

• Primarily referring to spoken verbal communication.

• Speeches, presentations, discussions, and aspects of interpersonal

communication.

• Is an essential for teamwork and group energy.

• Is the ability to talk with others to give and exchange information &

ideas, such as: ask questions, give directions, coordinate work tasks,

explain & persuade.

Introduction to Oral Communication

Page 3: Business communication module 4 - Kerala University

• Improve their own academic

performance;

• Increase their employment

options;

• Enhance their subsequent

professional competence; and

• Improve their own personal

effectiveness.

Effective oral communication skills help students to:

Page 4: Business communication module 4 - Kerala University

• Staff need to interact effectively and productively in, and on behalf of,

the organisation;

• Listening to and conveying information accurately is crucial;

• Giving instructions and explanations clearly is essential; and

• Engaging in constructive debate and contributing to meetings and

committees is fundamental to the success of the organisation.

Employers value good oral communication skills because

Page 5: Business communication module 4 - Kerala University

• An extempore speech competition is one in

which the participants are given a topic and

limited time on the spot in which they have

to prepare a speech relevant to the topic ,

memorize it and speak it.!!!!!!

Extempore Speech

Page 6: Business communication module 4 - Kerala University

• Is a conversation between two or

more people where questions are

asked by the interviewer to elicit

facts or statements from the

interviewee.

• Examples :

– Job Interview

– Exit Interview

– Telephonic Interview

– Informational Interview

Interview

Page 7: Business communication module 4 - Kerala University

• Learn & Practice

– Knowing as much as possible about the company can make your interview

more interactive and could be just what you need to get ahead in a competitive

job market.

• Employer Research

– Gathering background information on employers is crucial element for

successful interview preparation.

– Review prospective employers websites, especially the About This Company

section and don't be afraid to request details on the position you are

interviewing.

• Practice Makes Perfect

– Prepare answers to commonly asked interview questions. Doing so will help

you analyze your background and qualifications for the position

Winning Interview Skills

Page 8: Business communication module 4 - Kerala University

• Prepare in advance.

– Create an agenda and a structure for the interview, including

time limits.

– Work with HR, peers and your staffers to develop a set of

questions and topics.

Conducting Interviews

Page 9: Business communication module 4 - Kerala University

Come up with questions in four categories:

• Fact-finding : identify the candidate’s experience, skills and

credentials

• Some examples: How large was your team at your previous employer? What

were the working conditions like?

• Creative-thinking : broader queries that ask the candidate to

demonstrate a grasp of wider business trends.

• Some examples: Where do you see the industry growing? What are the

pitfalls ahead for our business?

Conducting Interviews

Page 10: Business communication module 4 - Kerala University

Come up with questions in four categories:

• Problem-solving : ask the candidate to solve problems.

• Examples include technical, skills-oriented puzzles where you ask the

candidate to solve a technical conundrum or task.

• Behavioural : get at how an employee acts in certain

situations.

• Some examples: Describe a situation when you made a major mistake —

how did you react? How did you defend your position?

Conducting Interviews

Page 11: Business communication module 4 - Kerala University

Interview the candidate in person whenever possible.

Create an agenda for the candidate’s visit. :The agenda might

include these elements: Start time, introduction, position details,

company information/overview, etc.

Take notes during the interview. :Highlights and things you want to

follow-up on later.

Pay attention to the candidate’s nonverbal.

Consider taking the candidate off campus for lunch or drinks once

the formal questioning is done.

After the interview, have human resources follow up with any fact-

checking or background items you noted during the interview.

Conducting Interviews

Page 12: Business communication module 4 - Kerala University

• A prearranged meeting for consultation or

exchange of information or discussion

(especially one with a formal agenda)

Conference

Page 13: Business communication module 4 - Kerala University

• Any meeting for an exchange of ideas

Seminars

Page 14: Business communication module 4 - Kerala University

• Is your ability to manage your own conversation

• The ability to control a conversation ensures that you can steer a

conversation in a positive direction that meets your needs.

• The easiest way to lead a conversation is through the use of

questions.

• The use of positive phrasing as well as direct compliments to the

individuals you are speaking to allows you to control a

conversation by changing the mood.

Conversation Control