Business communication module 4 - Kerala University

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Unit IV Oral communication - Skills and effectiveness, principles. Planning a talk, presentations, Extempore speech, Group discussions, Interviewing skills - Appearing in interviews, conducting interviews; chairing, attending meetings, conferences, seminars; Negotiation skills, conversation control.



2. Primarily referring to spoken verbal communication. Speeches, presentations, discussions, and aspects of interpersonal communication. Is an essential for teamwork and group energy. Is the ability to talk with others to give and exchange information & ideas, such as: ask questions, give directions, coordinate work tasks, explain & persuade. 3. Improve their own academic performance; Increase their employment options; Enhance their subsequent professional competence; and Improve their own personal effectiveness. 4. Staff need to interact effectively and productively in, and on behalf of, the organisation; Listening to and conveying information accurately is crucial; Giving instructions and explanations clearly is essential; and Engaging in constructive debate and contributing to meetings and committees is fundamental to the success of the organisation. 5. An extempore speech competition is one in which the participants are given a topic and limited time on the spot in which they have to prepare a speech relevant to the topic , memorize it and speak it.!!!!!! 6. Is a conversation between two or more people where questions are asked by the interviewer to elicit facts or statements from the interviewee. Examples : Job Interview Exit Interview Telephonic Interview Informational Interview 7. Learn & Practice Knowing as much as possible about the company can make your interview more interactive and could be just what you need to get ahead in a competitive job market. Employer Research Gathering background information on employers is crucial element for successful interview preparation. Review prospective employers websites, especially the About This Company section and don't be afraid to request details on the position you are interviewing. Practice Makes Perfect Prepare answers to commonly asked interview questions. Doing so will help you analyze your background and qualifications for the position 8. Prepare in advance. Create an agenda and a structure for the interview, including time limits. Work with HR, peers and your staffers to develop a set of questions and topics. 9. Come up with questions in four categories: Fact-finding : identify the candidates experience, skills and credentials Some examples: How large was your team at your previous employer? What were the working conditions like? Creative-thinking : broader queries that ask the candidate to demonstrate a grasp of wider business trends. Some examples: Where do you see the industry growing? What are the pitfalls ahead for our business? 10. Come up with questions in four categories: Problem-solving : ask the candidate to solve problems. Examples include technical, skills-oriented puzzles where you ask the candidate to solve a technical conundrum or task. Behavioural : get at how an employee acts in certain situations. Some examples: Describe a situation when you made a major mistake how did you react? How did you defend your position? 11. Interview the candidate in person whenever possible. Create an agenda for the candidates visit. :The agenda might include these elements: Start time, introduction, position details, company information/overview, etc. Take notes during the interview. :Highlights and things you want to follow-up on later. Pay attention to the candidates nonverbal. Consider taking the candidate off campus for lunch or drinks once the formal questioning is done. After the interview, have human resources follow up with any fact- checking or background items you noted during the interview. 12. A prearranged meeting for consultation or exchange of information or discussion (especially one with a formal agenda) 13. Any meeting for an exchange of ideas 14. Is your ability to manage your own conversation The ability to control a conversation ensures that you can steer a conversation in a positive direction that meets your needs. The easiest way to lead a conversation is through the use of questions. The use of positive phrasing as well as direct compliments to the individuals you are speaking to allows you to control a conversation by changing the mood.