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Business Communication Presentation Group Members: Judith Johnson Michaele James Shawnette Hibbert Carlene Cuff

Business communication presentation .a+

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This course is designed to give Business Education students the basic concepts of Principles of Administration of an office.

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Page 1: Business communication presentation .a+

Business Communication Presentation

Group Members:

Judith Johnson

Michaele James

Shawnette Hibbert

Carlene Cuff

Page 2: Business communication presentation .a+

Business communication is the process by which

people within the business environment interact

through the use of messages. This may be done both

verbal and non-verbal.

What is Business Communication

Page 3: Business communication presentation .a+

What is Business Communication

Four basic goals of business communication:

Receiver understanding

Receiver response

Favourable relationship

Organizational goodwill

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Oral - An oral communication can be formal or informal.

Formal business communication - meetings, interviews, group discussion, speeches etc.

Informal business communication - sometimes refer to as Grapevine.

Written - Written means of business communication includes -agenda, reports, manuals , memos, emails etc.

Types of Business Communication

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Formal communication

• Is planned by organization

• Flows in all Directions

• Is essential for the effective operation of the business

Informal communication

• Is not planned by organization

• Flows in all Directions

• Develops and maintains positive human relationships

Types of business communication

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Communication process

sender Receiver

Message

feedbackBarriers barriers

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Involves sending messages from one person to another.

Communication process involves

The Sender

The message

The Receiver

The feedback

The Channel

barriers

Communication Process

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The writing process is a cycle of tasks.

The cycle is the same for writing a memo, or script for 30 second commercial.

The writing process is done in stages.

The Writing Process

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The writing process cont’d

Pre-writing

Drafting

Revising

Editing

Proof-reading

Publishing / Presenting

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The writing process cont’d

Pre-writing Stage:

In the pre-writing stage the writer plan their message.

The writer needs to first conduct research, gather data or collect information needed to write the message before putting thoughts or idea on paper.

This will allow the writer to begin writing with all the facts in hands.

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Pre-writing Stage cont’d

The writer must have an objective so that he can determine the main idea before start writing.

For many business messages, no research is necessary because the writer often know what information they need for everyday correspondence.

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Pre-writing Stage cont’d

In order for writing of business messages to be focused and effective, the writer should considered the following questions before beginning to write:

1. Purpose: What is my purpose or objective for writing?

2. Audience: Who is my audience, and what response do Iwant?

3. Length: How long should the message be?

4. Medium: What form (letter, memo, email etc.) is best for the message?

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Pre-writing Stage cont’d

Five objective of the pre-writing stage:

To promote goodwill

To inform

To request

To record

To persuade