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Business Etiquette – How to Project your Best Image
It is important as a professional to project the right image
To our customers
To our bosses
To our colleagues
Therefore, we need to be able to communicate effectively with them
Decide on the best approach with this handy chart
When communicating
Face to face is good, but throw in a whiteboard and it becomes the best way to communicate
Your approach may need to vary depending on your situation
Since we are in the Digital Age, let us start with Emails
*Standard Courtesy rules apply
Emails are no different from normal mails, so make sure that there is proper spelling, grammar and punctuation
More on sending Emails
Check that you have actually attached items
Respond within 24 hours if you canLeave an acknowledgement note if you are away or not able to reply soon
Specify the urgency or importance if necessary
More on sending Emails
Keep the subject field short, brief and relevant to your content
This helps to catch the attention of the
recipient
Tips on sending Emails
DO NOT TYPE EVERYTHING IN CAPS!
As much as you need to stress your message, having all caps decreases the legibility of your content
Instead, use bold, underline and italics to make your point.
(Like above)
Tips on sending Emails
Too many colours distract the readers from the content of your message
If your email is too lengthy, consider other communication
channels
When sending emails to Internal parties,
Avoid sending non-business related emails
Use ‘Reply All’ only if it requires the attention of everyone
Indicate if an action is required or if the email is for information using ‘FYI’
When sending emails to External parties,Remember to be formal
Remove unnecessary message thread to
prevent leakage of confidential information
Proofread your email before you hit ‘Send’You don’t want to end up like Tom…
Next, let us take a look at Meetings and how we can be professional inside them
*Standard Courtesy rules still apply
Be Prepared – Meeting Host edition
If you are the Meeting Host, prepare the
meeting materials before the meeting
State the agenda of the meeting clearly and ensure that all attendees are clear of the agenda
Be Prepared – Attendee edition
If you are attending the meeting, be punctual
If you cannot contribute or learn anything in the meeting, quietly
excuse yourself from the meeting. We call this the Two-Foot rule
Meetings are expensive, make sure they are fully utilized.
Sometimes Emails are too slow, so we use Instant Messaging.
When using Instant Messaging,
Set the appropriate status availability so others know if you are away or busy and will not be able to reply as quickly
Ensure that you are sending the message to the right person
before you hit ‘Send’!
When using Instant Messaging,
Do not rush others to reply!
Avoid jargons if speaking to external parties
In Titansoft, we use Skype
to communicate
And most of the time, we use the telephone to communicate. We need to be professional on the phone as well.
While on the phone,
Speak clearly and in pace easy for the caller to understand
Listen attentively and repeat important information Of course, be
polite at all times. Thank the caller too!
Always identify yourself and your company, it makes it easier for follow ups
Business etiquette is about project a credible and professional image
Unprofessional business etiquette can make you lose business or leave a bad impression
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About TitansoftWe provide complete IT solutions, tailored to
fulfill customers’ needs.
We adopt agile software development, which focuses on the development and quick delivery of high quality software and/or web applications.
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About Titansoft
We are located at
150 Cantonment RoadCantonment Centre Block B, #02-08S(089762)
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About Titansoft
2005 2006 2008 2009 2010
We were
founded!
Launched first major
product!
Reached 60,000
concurrent users!
2011 2012 2014
Reached 90,000 concurrent users!
Launched Workplace Health Programme
Awarded Bronze HEALTH award
Reached 100,000 concurrent users!
Certified with ISO/IEC 27001:2005
Certified as Cisco Select Certified Partner
Achieved Microsoft Silver Competencies in Server Platform, Hosting and Midmarket Solution Provider
Awarded Gold HEALTH award by the Health Promotion Board Singapore
Successful adoption of the Agile Framework
2013
Certified People Developer by SPRING Singapore
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About Titansoft•Awarded GOLD Health Award
•Awarded People Developer Certification
•Awarded ISO/IEC 27001:2005 for Standard of Information Security Management System
•Certified Cisco Select Partner
•Achieved Microsoft Silver Competencies in Server Platform, Hosting and Midmarket Solution Provider
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Check us out from our Website!
Follow us on our Social Media and our Blog!
If you would prefer, write to us [email protected]
Connect with Us!
Image Credits
www.flaticon.com-Freepik-Dave Gandy-Designmodo-Balraj Chana-Heydon-Linh Pham-SimpleIcon
