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#MonCon #MonCon MonCon EAST | May 18–20, 2012

Case Study: Customer Success Story, featuring U-Spray

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A case study presentation on leveraging an integrated solution of Monsoon Pro and Stone Edge to expand your business and streamline your operations.

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Page 1: Case Study: Customer Success Story, featuring U-Spray

#MonCon#MonCon

MonCon EAST | May 18–20, 2012

Page 2: Case Study: Customer Success Story, featuring U-Spray

#MonCon#MonCon

U-Spray: Pro Connector for Stone Edge Success Story

MonCon EAST | May 18–20, 2012

Success Story

Presented by David Van Der Merwe

Product ManagerMonsoon Commerce

Page 3: Case Study: Customer Success Story, featuring U-Spray

#MonCon#MonCon

today’s

AGENDA

� About U-Spray

� Pro Connector for Stone Edge

� Performance Path

MonCon EAST | May 18–20, 2012

AGENDA� Performance Path

� Keys to Growth

� Key Takeaways

� Q & A

Page 4: Case Study: Customer Success Story, featuring U-Spray

#MonConAbout U-Spray

U-Spray – founded in 1992

� Owner: Jonathan Schaefer, self-proclaimed “Do-it-Yourselfer”

� Pest Control Supplies

Launched Bugspray.com in 1998

MonCon EAST | May 18–20, 2012

Launched Bugspray.com in 1998

Began using Stone Edge in Spring 2011

� Utilized Order Management functionality

Page 5: Case Study: Customer Success Story, featuring U-Spray

#MonCon#MonCon

today’s

AGENDA

� About U-Spray

� Pro Connector for Stone Edge

� Performance Path

MonCon EAST | May 18–20, 2012

AGENDA� Performance Path

� Keys to Growth

� Key Takeaways

� Q & A

Page 6: Case Study: Customer Success Story, featuring U-Spray

#MonConPro Connector for Stone Edge

U-Spray Launches Monsoon Pro/Amazon

� Integrated with Pro in Fall 2011

� Initially listed 100 unique SKUs on Amazon

� 150 orders generated in the first month

� $34 AOV

MonCon EAST | May 18–20, 2012

$200K in Incremental Revenue since Launch

� Added 2 additional employees

� Currently listing 400 unique SKUs

� 1,300 orders per month (760% increase)

� $42 AOV

Page 7: Case Study: Customer Success Story, featuring U-Spray

#MonCon#MonCon

today’s

AGENDA

� About U-Spray

� Pro Connector for Stone Edge

� Performance Path

MonCon EAST | May 18–20, 2012

AGENDA� Performance Path

� Keys to Growth

� Key Takeaways

� Q & A

Page 8: Case Study: Customer Success Story, featuring U-Spray

#MonConPerformance Path

AOV Increase Attributed to Multi-quantity Orders

Increased SKU Count in Early 2012 = Immediate Lift in Order Volume

$45.00 1400

MonCon EAST | May 18–20, 2012

$0.00

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# Orders

Avg Order

Page 9: Case Study: Customer Success Story, featuring U-Spray

#MonCon#MonCon

today’s

AGENDA

� About U-Spray

� Stone Edge/Pro Integration

� Performance Path

MonCon EAST | May 18–20, 2012

AGENDA� Performance Path

� Keys to Growth

� Key Takeaways

� Q & A

Page 10: Case Study: Customer Success Story, featuring U-Spray

#MonConKeys to Growth

Access to marketplaces

Dynamic pricing� Applied custom strategies� Utilized price floors

Time-saving tools

MonCon EAST | May 18–20, 2012

Time-saving tools� Frequently-used notes� Classifications

Reporting via Communique

Eagerness to get hands dirty� Video tutorials invaluable to learning Stone Edge/Pro� WebHelp

Page 11: Case Study: Customer Success Story, featuring U-Spray

#MonCon#MonCon

today’s

AGENDA

� About U-Spray

� Pro Connector for Stone Edge

� Performance Path

MonCon EAST | May 18–20, 2012

AGENDA� Performance Path

� Keys to Growth

� Key Takeaways

� Q & A

Page 12: Case Study: Customer Success Story, featuring U-Spray

#MonConKey Takeaways

Access to large marketplace audiences

� Unparalleled exposure to shoppers looking to buy your products

Immediate impact on order volume

MonCon EAST | May 18–20, 2012

Dynamic pricing and time-saving tools keep items competitive on the marketplace

Comprehensive reporting and training materials at your fingertips

Page 13: Case Study: Customer Success Story, featuring U-Spray

#MonCon#MonCon

today’s

AGENDA

� About U-Spray

� Pro Connector for Stone Edge

� Performance Path

MonCon EAST | May 18–20, 2012

AGENDA� Performance Path

� Keys to Growth

� Key Takeaways

� Q & A

Page 14: Case Study: Customer Success Story, featuring U-Spray

#MonConQ&A

Questions?

MonCon EAST | May 18–20, 2012

Page 15: Case Study: Customer Success Story, featuring U-Spray

#MonCon#MonCon

David Van Der Merwe(e) [email protected](p) 971-255-5819

thank you!

MonCon EAST | May 18–20, 2012

monsooncommerce.com

Please visit www.monsooncommerce.com/moncon to download a copy of this presentation, see pictures and videos, and tell us what you think about the conference.

thank you!