1. Cloud-Based VoIP PhoneSystem by ShoreTel Sky

2. ShoreTel Cloud & Gregg Comm Who We Are ShoreTel Sky is the service/product 47 years of leadership experience Customer Satisfaction rating of 95 Unmatched training & ongoing support With ShoreTel SKY - Largest managedprivate cloud-based business phonesystem With ShoreTel SKY - Large investments indata center infrastructure 200+ engineers in R&D and support 3000+ clients 120,000+ phones National coverage 2014 ShoreTel, Inc. All rights reserved worldwide.2 3. Why Cloud w/ShoreTel SKY? 2014 ShoreTel, Inc. All rights reserved worldwide.3 Requires little to no in-house ITsupport Built-in business continuity Eliminates multiple vendor confusion It is accessible from anywhere Is easily scalable Offers enterprise-class features 4. ShoreTel Sky: We Make it EASY! 2014 ShoreTel, Inc. All rights reserved worldwide.4 5. Easy-to-use ShoreTel Sky Portal Add profiles Add locations Add services Manage yourservices in-house Or, enableauthorized thirdparties to manageyour system 2014 ShoreTel, Inc. All rights reserved worldwide.5 6. Easy-to-use ShoreTel SkyCommunicator & Phone AssistantVoice ChatEnterprise IM 2014 ShoreTel, Inc. All rights reserved worldwide.6UserCo-workersCo-workerpresencePhoneAssistant 7. ShoreTel Sky business intelligence 2014 ShoreTel, Inc. All rights reserved worldwide.7 8. ShoreTel provides full operational transparency 2014 ShoreTel, Inc. All rights reserved worldwide.8 http://trust.shoretelsky.com Real-time system status See issues and resolution with complete transparency 9. Maximize you business app investments ShoreTel Sky extends theutility of leading sales,support and marketingapplications Integration with CRM, ERPand ATS Automatic call records 2014 ShoreTel, Inc. All rights reserved worldwide.9 10. ShoreTel for SalesforceFeature rich softphone and complete SFA Integrated anddelivered from the cloud 2014 ShoreTel, Inc. All rights reserved worldwide.10 Screen pop upon call arrival Click-to-dial to make calls QuickDialer directory lookup Call logs with agent notes &call results Salesforce report & dashboard Cloud application & zero install All platforms & browsers ShoreTel Connect ready 11. Fully assembledout of the box!Phones are100%recyclable 2014 ShoreTel, Inc. All rights reserved worldwide.360 MessageWaiting LightBacklit DisplayErgonomicHandset360AccessibleMicrophone6 FixedFeatureKeysHeadset, Mute andSpeaker KeysCallAppearance -ProgrammableDesigned For The Best User ExperienceHigh FidelitySpeaker5 SoftFeatureKeys2-Positionbase tochangeviewingangleReduced cardboardto disposeBuilt-Indiagnostics 12. ShoreTel 400 Series Customer Care 2014 ShoreTel, Inc. All rights reserved worldwide. 13. ShoreTel Sky Mobilityenterprise features to go 2014 ShoreTel, Inc. All rights reserved worldwide.13 Extension dialing, calltransfer, hold, retrieve fromdesk Corporate directory access Enterprise conference Do Not Disturb Simultaneous ring Single voicemail Business dialing Personal dialing VoIP over Wi-Fi, 3G/4G Automatic handover 14. Single device, dual personaPersonal calls Business calls 2014 ShoreTel, Inc. All rights reserved worldwide.14 Outgoing calls cellularcallerID displayed Incoming calls - route tocellular voicemail Automatically recognizespersonal contacts Outgoing calls desk/enterprisecaller ID displayed (Cell appears asDID from Desk phone). Incoming calls routeto enterprise voicemail Default modePOLICY CONTROLAdmin policy controlled groupsand/or users can be enabled for personal calling 15. Example of Tru Mobility 2014 ShoreTel, Inc. All rights reserved worldwide.http://vimeo.com/5117432215 16. Net Promoter Score (NPS):ShoreTel has the highest customer loyalty among competitors 2014 ShoreTel, Inc. All rights reserved worldwide.16Harte Hank asked 400 companies:"On a scale of zero to 10, how likelyare you to recommend your UCprovider to a friend or colleague? ShoreTel SuccessFactors: Total Cost ofOwnership Product Quality Customer Serviceand Support UC Competitorsincluded: ShoreTel, Cisco,Avaya, Mitel,Broadview,Cbeyond, Covad,Fonality, Lightpath Competitors ShoreTel