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How do you foster innovation? How do you create a Culture of Openness, Change and Creativity? How do you create a Sustainable Competitive Advantage? It starts with getting your people to work and create together as one team. OK great! How do you do that? Answer: using Lync.
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The world has changed?
Work has changed?
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Technology has changed?
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Communication has changed?
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The way we work at the
office has changed?
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7
The office has changed?
One thing that hasn’t changed:
do more with less and faster?
The
PROBLEM
Competition
11
View _Allen_'s map
Taken in Paris, Ile-de-France (See more photos or videos here)
48°51' 58" N, 2°19' 30" E48.8660452.32488
How do you escape the Red Ocean?
Commoditisation
Cost of doing business
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Discounting our best resources
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Managing the inevitable
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Disruptive change
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The world has changed
Questions?
Two
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1. Reality or illusion?
2. Opportunity or threat?
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Is this going to be
Small hint!
Game-Changer
The Game
The Game
Game Changer
Customers Economy
Cloud Services
New
Collaboration
Technology
The
PROBLEM
29
View _Allen_'s map
Taken in Paris, Ile-de-France (See more photos or videos here)
48°51' 58" N, 2°19' 30" E48.8660452.32488
How do you escape the Red Ocean?
The
SOLUTION
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Starts here
The real office
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The mobile office
Give people the
tools they need
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or they will use their own
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Today’s Office worker
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Today’s Office
New ways of Communicating
Information
New ways of consuming and sharing
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New ways of communicating
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Communicating on the go
Tomorrow’s office worker
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Tomorrow’s office worker
COLLABORATION Enterprise
Enablement
Prototype of Enterprise
Collaboration Enablement
A journey into the unknown
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Get it right
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Get it wrong
You feel like this?
Help! Where do I start?
erent f
dif think
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A fresh perspective
Collaboration as a Competitive Advantage 3
What can Lync do for you? 2
What is Lync? 1
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Lync is the BIG opportunity
Opportunity calibration
Ease Deployment
Adopt Quickly
Reduce Costs Reduce
costs
Adopt
quickly
Ease
deployment
Communications Enabling Business Processes Ease
deploy
ment
E
E
E
E
PC Mac Browser Mobile Desk Phones
Unified user experience
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Collaboration as a Competitive Advantage 3
What can Lync do for you? 2
What is Lync? 1
Success Customer
Stories
“Fastest take up of any
product we’ve ever
deployed. 60% of people
were using it within 24
hours of that tool landing
on their desktop. We put it
across 32,000 people in a
couple of weeks. There
were no compatibility
issues, there were no
scalability issues; it just
worked!”
– Mark Griffith, Head of Workplace
Technologies,
Commonwealth Bank of Australia
Adopt
quickly
Lower real estate and facility costs and reduce environmental
impact
“The implementation of the
Sprint Mobile Workforce
[supported by Lync] has
resulted in over $30 million
a year in net savings, simply
because we need less
square footage.”
– Scott Woodrome, Manager of Real Estate and Facilities,
Sprint
Reduce
costs
“Having Microsoft Lync on
the Windows Phone has
helped the workforce here
be more productive. I’d say,
in general, around 70-80
percent.”
– John Waterworth,
Senior Network Engineer,
Lionbridge
Market study
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Eliminating barriers to adoption
Collaboration as a Competitive Advantage 3
What can Lync do for you? 2
What is Lync? 1
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How we work has changed
C o - C r e a t e Brainstorm, learn, create
Share, contribute, improve
Chat, talk, exchange information and ideas
• Efficiency, productivity, creativity, innovation • Effectiveness, more desired outcomes • Motivated, Engaged and Energised • Sense of satisfaction, contribution, feel valued • Maximise Discretionary effort • Sense of purpose, meaning and fulfilment
Connect
Communicate
Collaborate
Presence, click to connect, anytime/anywhere
“Every battle is won_ before it is fought.”
Sun Tzu 544 - 496 BC
to TRANSFORM
How can you use
your Business?
Collaboration
SalesChannel Europe ©2012 All rights reserved 73
Basic Product/Service: • Technology • Price performance • Product quality
E2E Customer Experience: • People • Perceived value • High touch • Exceed customer expectations • Delight and astound customers
Basic Product/Service
Support & Services
E2E Customer Experience
Differentiation: 3 Levels of Perceived Value
1
2
3
Basic Product/Service
Your
Business
Support & Services: • Levels of support • Quality of service • Systems • Processes
Differentiation happens
at Level 2 and Level 3
before You have to
CHANGE
You still feel like this?
“Do I really need this?
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Delaying adoption puts
your business at risk!
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“When the rate of change externally is greater than the rate of change internally, you have a problem.”
- Jack Welch
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External speed of change
Internal speed of change
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Get it wrong
1. The Cloud is here to stay because it delivers superior
business value
2. Use the Cloud to create a collaborative work environment
where people work, share and co-create together
3. Provide your customers with new and superior
capabilities, offers and levels of service
4. Communicate what makes you different
5. The best way to reach the beach is to ride the wave
6. Leverage the transformational impact of Microsoft Lync
7. Enjoy success and have fun!
Success Factors Checklist: Collaborating in the Cloud
Get it right
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Get it right
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David R Ednie President & CEO
SalesChannel Europe Ph: +33 676 60 09 25 (FRA)
Email: [email protected] Website: www.saleschannel-europe.com
