D E CONFLICT I S P I L O

TEAM MANAGEMENT I N N M G N E E I R N G

People Management

Confidence Building

Team Building

Communication

Communication is a two way traffic.

Listening &Grasping

Responding &Speaking

Passive Listening

Selective listening

Active Listening

IF You Remove THE “U” and “I”From

Communication

What remains is ???“C

haos

”

&

Confusion

“Chaos”

Confusion

Confusion

Confusion

COMM N CATION

Plan to deliver objective.

•Be clear with the message you would like conveyed.

•Understand your target audience.

And half the battle is won

WORDSONLY 7%

TONALITY 38%

PHYSIOLOGY 55%

Understand ------How you communicate carries more

weight than what you communicate

COMMUNICATION IS AN ART WORTH MASTERING

Communication Skills

Presented by Zarina Shaikh