COMMUNICATION SKILLS

“Communication skills is the set of skills that enables a person to convey information so that it is received and understood”

Ways to Communicate- Verbal

Speak

Write

Listen

Non Verbal

Body Language

Gestures Appearance

Symbols Facial Expressions Touch

The Human Communication Model

Communication BarriersCommunication barriers refers to the problems or factors that lead to poor communication.

Such Factors are…

• Inattention

• Language Barriers

•Cultural Barriers

•Distraction

Information Overload

Time Pressures

New Subject-Matter

•Emotions

Pay attentions the way how words are phrased…

Business Communications

Internet

Video Conferencing

Television

Presentations

Reports

emails

Advertising

Barriers To Business Communication

Physical Barriers

System Design Faults

Attitudinal Barriers

Lack of planning

False assumption

Gender Barriers

How can communication barriers be overcome?

Practice

Listen Patiently

Observation

Read & Think

express yourself

Speak to walls..utter in darkness..shout at yourself!!!

If Steve Jobs can practice , why can ‘t you practice……Hard

Kundan Prasad MBA, DMS

Pondicherry University