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Competency Mapping The Changing Face of Human Resources Management “From IR to HR to HRD”

Competency new 156

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Page 1: Competency new 156

Competency Mapping

The Changing Face of Human Resources Management“From IR to HR to HRD”

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What are Competencies

Competencies are the human capabilities and work-related behaviours that provide a competitive advantage to an organisation

Any quality or characteristics of a person which underpins successful performance

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ObservableBehavior

The Behavioral IcebergC

om

pet

enci

es

Knowledge

Attitudes / Traits

Aptitudes

Skills

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Types of Competencies

Information and understanding needed to fulfill the responsibilities

Acquired ability or experience needed to fulfill the responsibilities

Way of thinking or behaving needed to fulfill the responsibilities

Natural ability that prepares the person to fulfill the responsibilities

Aptitudes

Attitudes

Skills

Knowledge

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Competency Clusters

Business Knowledge

Communication

Proactivity

Collaboration

Result Focus

Customer Focus

Leadership

Innovation

Conceptual Thinking

Stamina & Adaptability

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Career Pathing

Potential Assessment Reward

Management

Recruitment & Selection

Succession Planning

Training & Development

Job Design & Grading

Performance Management

Benefits of Competency Framework

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Role Clarification

Job Description

Competencies reqd. for the Job

Competencies a Job Holder has

Competency Mapping

Bridging the Competency Gap

Competency Mapping : Flow Chart

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In Basket Exercises

Stress Interviews

Focussed Behavioral Event Interview

Presentation Vision / Strategy Speeches

Leaderless Group Exercises

Role Play

Business Games

Structured Group Discussion

Psychometric Tests

Case Studies

Peer Coaching & Counseling Exercises

Methods to Identify Competencies

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The Five-level Scale

WRITTEN COMMUNICATION

Write and transmit information

Write standard documents

Write structured and developed notes and documents

Write in a simplified manner complex messages in order to sustain the choices of the reader

Write in a simplified manner complex messages in order to influence the reader

1 2 3 4 5

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To achieve Sales objectives of approx. Rs.300 Mio

Plan, develop & control the regional sales strategy for a

specific range of products

To manage a team of 6 Area Managers and 40 Sales Reps

To ensure efficient regional field force support systems

Interaction with 80-90 distributors and 5 Clearing &

Forwarding Agents

To establish timely effective communications within the

region and with Corporate Marketing /Sales

To maintain harmonious industrial relations

Competency Mapping : Competency Identification Worksheet

Role : Regional Sales Manager

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Match Person / Position

Position : Regional Sales Manager

Person PositionScore

Competencies 1 2 3 4 5 1 2 3 4 5 Person Position

Business KnowledgeLeadershipResult FocusCustomer FocusCollaborationSales SkillsProactivityConceptual ThinkingInnovationCommunicationStamina & Adaptability

ScoreCompetency Ratio

Competency Mapping : Competency Identification Worksheet

Pay for the Person Develop Competency Pay Scale

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Business Knowledge

Understands the Industry

Financial acumen

Knowledge of company products

Overview of business

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Leadership

Sets out clear standards and goals

Motivates others to achieve and maintain high standards

Works to reach consensus and agreement wherever possible

Welcomes constructive criticism

Identifies and shares success stories

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Result Focus

Takes on challenging but achievable goals

Identifies gaps and seeks to overcome them

Sets targets, monitors efficiency and effectiveness

Decides on optimum work approach

Maximises use of available technology

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Customer Focus

Anticipates and forecasts customer requirements

Defines quality standards for customer service

Develops partnership with the customer

Enhances long term relationship with customer

Creates new solutions to meet customer needs

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Collaboration

Builds effectively team within a function/ country

Encourages and supports colleagues to achieve goals

Develops information-sharing networks

Creates team effectiveness using people skills

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Seizing opportunities as they arise

Handling crises swiftly and effectively

Exceeding the bounds of one’s formal authority

Proactivity

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Conceptual Thinking

Develops concepts/ patterns perceived in a set of facts

Rapidly identifies key issues/ actions in a complex situation

Seeing connections or patterns

Using vigorous, original analogies or metaphors

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Innovation

Adapts and applies different new approaches to situations

Modifies standard approaches for more effective outcomes

Develops original approaches to non-routine situations

Encourages innovation and creativity in others ,

supports new ideas

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Communication

Listens carefully to others, tries to help people with problem

Adapts language and style to meet the needs of the

audience

Structures information in a way that addresses others’ issues

Encourages open discussions through questioning

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Stamina & Adaptability

Sustain and work long hours

Flexible and adapts to change

Maintain high performance under stress

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Competency Matrix

Search for

alternative position

Pay below

Reference Salary

Consider for transfer or

promotion

Pay at

Reference Salary

Train for current

position

Pay below

Reference Salary

High flyer - Develop

Career Plan

Pay at Ref. Salary -

Consider market

premiumL

L

H

HCOMPETENCY

YE

AR

S IN

PO

SIT

ION

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THANK YOU !!!

Abhilash Sivan