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This is the deck from a talk we gave recently on a few building blocks for starting to continuously build innovation into your business culture. We shared two practical frameworks to enable businesses to strategically build a pipeline of new product, service and business model ideas. The "What/How" Framework enables you to pinpoint spaces ripe for innovation focus-not only creating new products and services, but innovating every part of your business to drive top and bottom line growth. The Immersive Idea Development Process provides a roadmap for imagining and developing customer-relevant product, service and business model innovation by taking a smart and scrappy approach to discovering customer insight and leveraging analogs to build holistic conceptual prototypes.
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thegaragegroup.com
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E)"r(+r()(#r$'% A++r!',-(* "! Discovering insights & building ideas
Ideation & concept
generation
holistic concept/initiative
development
entrepreneurship & innovation
training
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Insight generation & inspiration
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2. 1#"+!Your Strategy
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Industry turbulence
Competitive activity
your company’s innovation history
Trends in your business
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I11(r*$v(idea development
What’s Possible
What’s Needed
1. Clarify 2. Assess 3. Collect 4. Connect 5. Build
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1. C%'r$f0 the need
Essentially, about defining the problem well and at the right level
– Not a common skill, but critical for innovation
– Hard to learn; will become easier over time
Need AREA – broad bucket of needs
Need STATEMENT – more specific articulation of the need -- is more actionable
– But, not too specific!
NOT a perfect science
Important so that we can create actionable solutions/business models that can address a need
Need Areas
What’s wrong with this as a need area?
- Too broad, general
What are some need STATEMENTS that could emerge from this need area?
- Healthier after school snack options
- Healthier, easy to fix dinners that taste great
- Ways to help kids learn about healthy eating
NOT:
- A healthier Peanut Butter & Jelly sandwich
- A computer program that teaches kids how to eat healthier by using a video game approach
Need Area: I need ways to help my kids
to eat healthier.
Choose 2 to 4 & think through:
Fit - mission, vision, equity
Feasibility - resources, know-how
Attractiveness - financial, impact
ChoosingNeed Statements
2. A**(** the need
Break need statement down into questions
Match tools to questions
Add new questions and tools as learning emerges
Look for themes and patterns
Capture learning AND implications
Needs Assessment
Healthy after school snacks
what new ingredients
are available?
what are competitors
doings?
what has been tried?
what do kids do after school?
what are kidseating today?
- Ask parents - Ask kids
- Web searches
- Hangout - observe socialmedia accounts
- trend interviews - observe thought
- Visit healthy food store
- Store visits- web searches on
home pages food manufacturers
- interview R&D leader
- search coarchives for
past research
Existing knowledge of the team
Observation:
“Birdwatching”
In-Context Interviews
Product/Service Tour
Publicly Available Information
Blogs, Articles
Books
Data, Reports
Social Media (mine existing or query)
Competitive Analysis
Primary Research
Ethnography
Surveys
Tools to Assess Needs
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Consider:
- Demographic and behavior of the target.
- How much do you already know and where did your learning come from?
- Ensure a mix of tools (experiential, quantitative, qualitative)
Which Tools to Use?
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Observation often a precursor or supplement to primary research
Start with what you already know.
Don’t over-learn.
Use what’s available.
Be curious.
Go broad.
Be “always on.”
Let learning emerge.
Start simple and literal.
Match the right tool(s) to each question.
Use your intuition.
Needs Assessment Princi+les
3. C!%%(," analogs
A)'%!/ = M!&(%that we want to reapply
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5. B#$%& Holistic ideas
Title/headline
conceptual prototype template
2 to 3 sentences to bring the idea to life...
Who is the target (primary & secondary)?
key players (internal) key players (external)
logic for How idea reaches financial goals Products/Services leveraged
distribution channels Pricing model
supply chain implications/ideas
organizational model implications
1. Clarify 2. Assess 3. Collect 4. Connect 5. Build
I11(r*$v( I&(' D(v(%!+1()"5 Steps