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ATR Contractor Survey Fall 2007

Contractor Survey

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Page 1: Contractor Survey

ATR Contractor Survey

Fall 2007

Page 2: Contractor Survey

1. Front Desk

2005

2007

Avg.PoorBelow Avg. Excellent N/AGood

Avg.Score

Page 3: Contractor Survey

1. Front Desk

2005

2007

Avg.PoorBelow Avg. Excellent N/AGood

Avg.Score

1 3 10 60 48 7 89%

Page 4: Contractor Survey

1. Front Desk

2005

2007

Avg.PoorBelow Avg. Excellent N/AGood

Avg.Score

1 3 10 60 48 7 89%

1 1 8 22 47 6 92%

Page 5: Contractor Survey

2. The Recruiter who Placed You in Your Current Position

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

Page 6: Contractor Survey

2. The Recruiter who Placed You in Your Current Position

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 3 3 35 81 7 94%

Page 7: Contractor Survey

2. The Recruiter who Placed You in Your Current Position

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 3 3 35 81 7 94%

0 1 6 20 54 3 94%

Page 8: Contractor Survey

3. Interview Process

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

Page 9: Contractor Survey

3. Interview Process

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 2 9 59 51 8 90%

Page 10: Contractor Survey

3. Interview Process

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 2 9 59 51 8 90%

0 2 8 29 40 4 91%

Page 11: Contractor Survey

4. Orientation Process

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

Page 12: Contractor Survey

4. Orientation Process

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

1 4 15 64 38 7 88%

Page 13: Contractor Survey

4. Orientation Process

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

1 4 15 64 38 7 88%

1 2 9 32 34 4 89%

Page 14: Contractor Survey

5. Your Current Job/Assignment Satisfaction

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

Page 15: Contractor Survey

5. Your Current Job/Assignment Satisfaction

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

1 2 7 45 71 1 91%

Page 16: Contractor Survey

5. Your Current Job/Assignment Satisfaction

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

1 2 7 45 71 1 91%

0 2 7 30 44 1 91%

Page 17: Contractor Survey

6. ATR Staff Availability

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

Page 18: Contractor Survey

6. ATR Staff Availability

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 2 13 57 56 1 90%

Page 19: Contractor Survey

6. ATR Staff Availability

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 2 13 57 56 1 90%

1 1 10 27 45 0 91%

Page 20: Contractor Survey

7. Issue Resolution

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

Page 21: Contractor Survey

7. Issue Resolution

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

1 7 11 49 52 9 83%

Page 22: Contractor Survey

7. Issue Resolution

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

1 7 11 49 52 9 83%

0 4 8 29 39 5 85%

Page 23: Contractor Survey

8. Staff Courtesy

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

Page 24: Contractor Survey

8. Staff Courtesy

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 1 6 51 69 1 92%

Page 25: Contractor Survey

8. Staff Courtesy

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 1 6 51 69 1 92%

0 1 7 27 47 1 92%

Page 26: Contractor Survey

9. ATR’s Ability to Provide You with the Necessary Timecard/Paycheck Information

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

Page 27: Contractor Survey

9. ATR’s Ability to Provide You with the Necessary Timecard/Paycheck Information

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

2 5 7 39 74 2 92%

Page 28: Contractor Survey

9. ATR’s Ability to Provide You with the Necessary Timecard/Paycheck Information

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

2 5 7 39 74 2 92%

0 2 5 27 47 1 92%

Page 29: Contractor Survey

12. Overall Experience

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

Page 30: Contractor Survey

12. Overall Experience

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

2 5 7 39 74 2 92%

Page 31: Contractor Survey

12. Overall Experience

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

2 5 7 39 74 2 92%

0 2 5 27 47 1 93%

Page 32: Contractor Survey

2007

10. Have you worked with other staffing firms in the past?

11. If yes, how does ATR compare to these firms?

2005

20072005

No

Yes

ExcellentGoodAverageBelowPoor

Page 33: Contractor Survey

2007

10. Have you worked with other staffing firms in the past?

11. If yes, how does ATR compare to these firms?

2005

20072005

No

Yes

ExcellentGoodAverageBelowPoor

80

28

Page 34: Contractor Survey

2007

10. Have you worked with other staffing firms in the past?

11. If yes, how does ATR compare to these firms?

2005

20072005

No

Yes

ExcellentGoodAverageBelowPoor

80

28

34

22

Page 35: Contractor Survey

2007

10. Have you worked with other staffing firms in the past?

11. If yes, how does ATR compare to these firms?

2005

20072005

No

Yes

ExcellentGoodAverageBelowPoor

80

28

34

22

38

31

5

5

1

Page 36: Contractor Survey

2007

10. Have you worked with other staffing firms in the past?

11. If yes, how does ATR compare to these firms?

2005

20072005

No

Yes

ExcellentGoodAverageBelowPoor

80

28

34

22

38

31

5

5

1

21

15

6

2

1

Page 37: Contractor Survey

20072005

13. How did you hear about ATR?

Page 38: Contractor Survey

20072005

13. How did you hear about ATR?

ATR Client 34

Referred by Acquaintance

29

Contacted by Recruiter 21

Internet / Posting 20

Newspaper 1

Job Fair 1

Page 39: Contractor Survey

20072005

13. How did you hear about ATR?

ATR Client 34

Referred by Acquaintance

29

Contacted by Recruiter 21

Internet / Posting 20

Newspaper 1

Job Fair 1

Referred by Acquaintance

23

Internet / Posting 23

ATR Client 12

Contacted by Recruiter

10

Newspaper 0

Job Fair 0

Page 40: Contractor Survey

14. Is There Anything in Your Experience with ATR That You Felt Could Have Done Better?

20072005

Page 41: Contractor Survey

14. Is There Anything in Your Experience with ATR That You Felt Could Have Done Better?

20072005Timecard / Payroll is not Organized / Difficult

12

Better Communication 12

Orientation 7

Be More Professional 4

Better Benefits 3

Page 42: Contractor Survey

14. Is There Anything in Your Experience with ATR That You Felt Could Have Done Better?

20072005Timecard / Payroll is not Organized / Difficult

12

Better Communication 12

Orientation 7

Be More Professional 4

Better Benefits 3

Better Communication 4

Better Benefits 4

Availability of ATR Staff 4

Not Enough Contact about Jobs

4

Timecard /Payroll is not Organized / Difficult

3

Timecard Reconciliation 2

Page 43: Contractor Survey

15. Three Most Important Things You Look for in a Staffing Firm?

20072005

Page 44: Contractor Survey

15. Three Most Important Things You Look for in a Staffing Firm?

20072005Respect / Concern for my Needs

26

Professionalism 21

Quick Assignment to Job

18

Quality Jobs 17

Staff Availability 14

Quality Benefits 12

Quick Issue Resolution 12

Good Pay 10

Page 45: Contractor Survey

15. Three Most Important Things You Look for in a Staffing Firm?

20072005Respect / Concern for my Needs

26

Professionalism 21

Quick Assignment to Job

18

Quality Jobs 17

Staff Availability 14

Quality Benefits 12

Quick Issue Resolution 12

Good Pay 10

Courtesy 13

Quality Jobs 9

Respect / Concern for my Needs

6

Staff Availability 5

Good Communication with Employee

5

Professionalism 5

Quick Assignment to Jobs 4

Page 46: Contractor Survey

Comment #1“ I need recruiters who are concerned about maintaining good working relations with the client *AND CONTRACTORS* and who cares about the quality of the working relationship, not just placing someone and forgetting about them. It is a lot easier to maintain a client than to find a new one but many recruiters and sales reps at recruiting firms don’t seem to know this, or forget customer service under the pressures of their job.”

Page 47: Contractor Survey

Comment #2

“Once I was placed on my assignment I did not hear from the recruiter to check on me from time to time. Then a few months after being on the assignment I found out she was no longer with the company and was not told who I could follow up with in her absence.”

Page 48: Contractor Survey

Comment #3

“Can’t get a hold of my agent ever...I always get voice mail.”

Page 49: Contractor Survey

Comment #4

“I have never worked through a temp agency before. With ATR it was a great and easy experience.”

Page 50: Contractor Survey

Comment #5

“Linda Walston, Wells Fargo Account for ATR, exemplifies the positive characteristics that I actively seek out in recruiting firms. Thank you for having her on-board!”

Page 51: Contractor Survey

Comment #6

“Dee-Nguyen a recruiter at ATR is an excellent recruiter I have never had someone like her before.”