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Leading Transformation
Walter Popper
June 8-10, 2015
For more information: Lindsay Field, 617 245 0265, email [email protected] or visit fcbpartners.com.
1©2015 FCB Partners. All rights reserved.
This Course Will Help You Accelerate Process and Enterprise Maturity
The only way to sustain performance improvements is to transform
Enterprise
Process
Individual
“The Process Audit” (M. Hammer, HBR 2007) provides the framework
Leading Transformation provides methods, tools, and skills
2©2015 FCB Partners. All rights reserved.
Enterprise Success Factors
Leadershipto authorize and enable the effort
Governancestructures to coordinate activities and resolve issues
Culturea value system receptive to what process entails
Expertise capability to plan and execute process transformation
Requirements for sustaining results
3©2015 FCB Partners. All rights reserved.
How Enterprise Factors Work Together
Leadership
Culture Expertise
developsshapes
Governanceenables informs
establishes
Sustained performance is a result of top team buy-in, bottom-up adoption, and ongoing management of change
4©2015 FCB Partners. All rights reserved.
Process Success FactorsDesign
needed to specify how the work is to be performed
Metrics
needed to assess and assure performance
Infrastructure
needed to support the performers in their process work
Owner
needed to turn the concept into reality
Performers
needed to ensure capable execution
Requirements for improving performance
5©2015 FCB Partners. All rights reserved.
How Process Factors Work Together
6©2015 FCB Partners. All rights reserved.
Individual Success Factors
Compelling point of view
to challenge legacy assumptions and create alternative scenarios
Influence without authority
to get people thinking, clarify choices, resolve issues, and move to action
Program strategy
to mobilize a coalition, make a plan, and lead the campaign
Track record of accomplishments
to convince internal skeptics and create deliver value for external customers
Requirements for leading transformational change
7©2015 FCB Partners. All rights reserved.
Leading Transformation, a Course for Process Professionals and Business Leaders
AM: How to Succeed with Enterprise Transformation
PM: Assessing Process and Enterprise Maturity*
Day 1Enterprise Success Factors
Why is process change is not enough
What must change in the enterprise
How to prioritize enterprise changes
How to enroll your leaders in transformation
How to structure transformation governance
How to shape your culture for transformation
Day 2Process Success Factors
Why we need transformation
What must change at the process level
How to prioritize process changes
How to use leading & lagging indicators
How to align process & function managers
How to use IT to transform business logic
Day 3Individual Success Factors
Why challenge legacy assumptions
What’s different about influence
How to get skeptics to buy into change
How to develop a compelling point of view
How to reveal the root cause of behavior
How to create a transformation roadmap
For more information: Lindsay Field, 617 245 0265, email [email protected] or visit fcbpartners.com.
* Based on Michael Hammer’s article, “The Process Audit”, Harvard Business Review 2007
8©2015 FCB Partners. All rights reserved.
Faculty: Walter Popper, One of Michael Hammer’s Earliest Collaborators
Walter Popper, a co-founder of FCB Partners, was one
of Michael Hammer’s earliest collaborators in business
reengineering. He is an expert on leadership, culture,
and business transformation. His recent focus is process
design for customer experience - bridging the gap
between companies, their suppliers, and their customers.
Walter has a doctorate from the University of Massachusetts
and an MBA from MIT’s Sloan School of Management.
9©2015 FCB Partners. All rights reserved.
Upcoming FCB Courses
Title Description
Accelerated Certification
A four-day, extended hours, Hammer Certification class. This immersion program combines course work and individual projects
Process Redesign A comprehensive, four-day Hammer Certification class on business process redesign
Implementing Innovation
A three-day, advanced course on building the key processes that can deliver a steady stream of breakthroughs
Process Owners in Action
A three-day Advanced Certification class on business process management for process owners and those in similar roles
Leading Transformation
A three-day Hammer Certification class on process governance and based on the PEMM™ process maturity model
Power of Process A two-day Hammer Certification class on process frameworks and methods
10©2015 FCB Partners. All rights reserved.
Continue the Discussion Online
LinkedIn Discussion Groups
1. Process: Business Process Roundtable
2. Enterprise: Continuous Innovation
3. Individuals: Change Agents in Action
11©2015 FCB Partners. All rights reserved.
For More InformationFCB Partners
Lindsay Field, Program Director617 245 0265