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Creating a Collaborative Culture @ Work Kat Mandelstein, PwC Digital @katmandelstein #reinventwork www.pwc.co.uk

Creating a Collaborative Culture @ Work

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Page 1: Creating a Collaborative Culture @ Work

Creating a Collaborative Culture @ Work

Kat Mandelstein, PwC Digital@katmandelstein #reinventwork

www.pwc.co.uk

Page 2: Creating a Collaborative Culture @ Work

PwC

EngagementEnabling digital

interactions between

employees, partners

and customers in a

more engaging,

seamless way.

DigitizationDigitizing business

processes to improve employee productivity,

supplier interaction, and customer satisfaction.

DisruptionTransforming business

through innovative models that don’t exist in the market today.

It is not just about the technologies. It’s about new ways of solving problems, creating

experiences and accelerating business growth.

@katmandelstein #reinventwork 2

Page 3: Creating a Collaborative Culture @ Work

PwC33

Demographic shifts

Shift in global economic power

Acceleratingurbanization

Resource scarcity and climate change

Technological advances

Five inescapable megatrends are acting together and driving change.

Disruptive forces are rapidly reshaping our world.

What’s your Work Wish?

39% 48%

17% 2015 PwC UK Survey Megatrends http://pwcmegatrends.co.uk#mylifeconnected

I wish I could better manage my worklife balance

I wish I could be more organized at work

I wish I could better manage my work relationships with colleagues, clients and management

Page 4: Creating a Collaborative Culture @ Work

PwC

Hierarchical and central structure

Investing in capital infrastructure

Sequential and linear

Instinct driven

Episodic and transactional

Disrupted

Don’t be disrupted….

@katmandelstein #reinventwork 4

Page 5: Creating a Collaborative Culture @ Work

PwC

Hierarchical and central structure

Investing in capital infrastructure

Sequential and linear

Instinct driven

Episodic and transactional

Disrupted

Organic and distributed structure

Investing in customer centricity

Incremental and iterative

Insight driven

Participatory and engaged

Disruptor

Be the Disruptor!

@katmandelstein #reinventwork 5

Page 6: Creating a Collaborative Culture @ Work

PwC

Working in a world in beta requires a new approach

You don’t need a digital strategy

You need a business strategy for the digital age

Inertia is a bigger risk than innovation

Be born a disruptor . . . or become one

Adapt to the future, today

Strategy & execution are peers

Digital and Physical are blurring more every day

The winners are thinking BIGGER

@katmandelstein #reinventwork 6

Page 7: Creating a Collaborative Culture @ Work

PwC

What do you need to do to thrive in the world in beta?

You organization needs to focus on three things . . .

Embed speed and agilityby design, everywhere

AgileOrganization

Use ‘degrees of freedom’to create advantage

EmpoweredOrganization

Create a new level of trust

TrustedOrganization

@katmandelstein #reinventwork 7

Page 8: Creating a Collaborative Culture @ Work

PwC

Everyone in the organization has an active role

The winners promote diversity of talent, enable communitiesand have inspiring leadership

@katmandelstein #reinventwork 8

Page 9: Creating a Collaborative Culture @ Work

PwC 9

It’s time to Reinvent Work

“Think differently. We get awfully wedded to what might have been successful in the past, and that sometimes can trap us.”

– Nancy Schlichting, CEO, Henry Ford Health System,

PwC 18th CEO Survey

Page 10: Creating a Collaborative Culture @ Work

The way we work has not fundamentally changed in the last 30 Years

7

• Businesses are working hard to innovate and

transform, yet most have not yet seized the

opportunity to change the way their people

work.

• Companies without modern work methods

and tools move more slowly, ultimately taking

4x longer to achieve business results.

CEOs are realizing that reinventing the way their organizations work can drive measurable performance gains in value,

growth and leadership.

@katmandelstein #reinventwork 10

Page 11: Creating a Collaborative Culture @ Work

• The lines between work and life are permanently blurred – people want to work the way they live

• They want to be constantly connected – with anytime, anywhere access to information that enhances their everyday experience

• Leading companies today realize they need to respond to this seismic shift to attract and retain top talent

78% of Millennials

believe access to technology makes them more effective at work

- PwC “Millennials at Work,” 2015

Rewiring Work to be more like Life

@katmandelstein #reinventwork 11

Page 12: Creating a Collaborative Culture @ Work

● Create

individually

● Communicate

statically

● Comment in

isolation

● Consolidate

asynchronously

16

● Create together

● Communicate

dynamically

● Store, access,

and share files

in real-time

● Share ideas

The way most organizations

work is typically linear, individual

and repetitive

Activeengagement

shatters theseconstraints

Reinvent Work by recharging Productivity

@katmandelstein #reinventwork 12

Page 13: Creating a Collaborative Culture @ Work

• The ideas with the largest impact are created by boundaryless groups

• The innovative workforce is not hierarchical – org charts don’t create innovation, adaptable teams without walls and the ability to cross-team do

• Adaptable teams need digital access to share and tap into information and data

71% of CEOs

believe digital technologies are creating quite high or very high value in

innovation capacity

Reinvent Work by reinventing Innovation

@katmandelstein #reinventwork 13

Page 14: Creating a Collaborative Culture @ Work

• Capturing, sharing and using organizational knowledge and data should be an accelerator to innovation, not a roadblock

• Knowledge Management today is a labyrinth with thousands of documents, subjective document ratings, multiple versions, tags-gone-wild and confusing or lacking taxonomy

• Reinventing Knowledge Management with best-in-class search and storage capabilities that will spark organizational intellectual firepower and makes sense of big data within an organization

62% of the average knowledge

workers day is lost in buried in email and information on their devices

Reinvent Work by reimagining Knowledge Management

@katmandelstein #reinventwork 14

Page 15: Creating a Collaborative Culture @ Work

• Getting the right capability, to the right place for the right problem, at the right time will be key

• Providing the virtual workforce with a secure platform to collaborate and innovate on will be key

• Rapidly integrating workforce capability (employee + freelance) into teams that are immediately productive is critical

• We will need to locate, engage, on & off ramp this new workforce seamlessly as they engage and bring their unique capability to multiple brands

The workforce is transforming –engaging the global multi-generational

workforce + freelancers is key

Reinvent Work by redefining the Workforce

@katmandelstein #reinventwork 15

Page 16: Creating a Collaborative Culture @ Work

Approach

▪ Mobilize your workforce to compete in new ways

▪ Redefine your core business processes and operating models to create new sources of business advantage

Page 17: Creating a Collaborative Culture @ Work

Achieve Strategic Alignment

Set up program

leadership,

governance,

objectives aligned to

business strategy

and monitor progress

Design Reinvent Work Solution

Assess, design and

implement Reinvent

Work solution

tailored for your

enterprise including

business processes,

policies and

technology

Drive Adoption & Create New Value

Create adoption plan

including launch

strategy, real-time

adoption dashboard

with actionable KPIs,

achieve outcomes

and build momentum

Define a New Velocity & Agility

Evolve existing

business processes

using prioritized use

cases and employee

journeys to define

the roadmap then

iterate on right

approach

1 2 3 4

SustainAssess LaunchPilotDesign

It’s a cultural journey not a software installation

@katmandelstein #reinventwork 17

Page 18: Creating a Collaborative Culture @ Work

PwC

Driving business value in your organization

Source: Jive Customer

Study 2013

Enterprise Collaboration has been shown to provide tangible

benefits to the enterprise

Bu

sin

es

s V

alu

e

Investment Required(Complexity & Risk)

Low

High

High

Quick Wins

Money PitsLow-Hanging Fruit

Must Haves

Enablement

Onboarding

Intra-Team Collab.

Cross-Team Collab

Specialist Network (Internal)

Project Mgmt

Knowledge Mgmt

InternalComms

Global Access

Prod. Dev (Internal)

e-discovery

Defining and prioritizing use cases with measurable return on investment is key

• Improved employee experience

• New operational efficiencies

• New revenue growth opportunities

@katmandelstein #reinventwork 18

Page 19: Creating a Collaborative Culture @ Work

PwC

What are the dimensions that can really moveemployees to engage?

Focused thought and energy that inspire and direct and are cascaded through the organization

1 - Leadership 2 - Development

Tools, coaching and training that allows employees to continuously learn and grow personally and professionally

3 - Recognition

The hand, heart and mind are recognized and rewarded to motivate employees to do their best work

4 - Culture

The shared assumptions that drive organizational norms for how people interact and get work done

Connected Employee Experience

Vision and Strategy

ManagementDay to day

workLearning &

DevelopmentRewards Achievement Environment

Flexibility & Diversity

@katmandelstein #reinventwork 19

Page 20: Creating a Collaborative Culture @ Work

Reinventing Work at PwC

▪ Pwc Spark

▪ Going Google

▪ PwC One

Page 21: Creating a Collaborative Culture @ Work

PwC

PwC Spark our first truly global enterprise collaboration platform

158countries

776offices

taxassuranceadvisoryinternal services

WHO:

To provide one common global social enterprise intranet platform that accelerates our ability to connect with each other and collaborate together creating value for ourselves and our clients.

WHAT: “THE CHALLENGE”

WHERE:

195,400+employees

HOW [MANY]:

Page 22: Creating a Collaborative Culture @ Work

PwC

PwC is Going Google

Google brings the advantages of consumer-like technology into the enterprise that the best talent expects. We will close the gap between user experience and user expectation.

1

We will be able to manage risks and costs, while setting the path to be more agile to react to a changing business environment.

2

3 Google expands capabilities our people need to deliver data driven services our clients demand in an increasingly data driven world.

As one of the world’s most innovative companies, Google will work with us to build a strong joint business relationship that will differentiate against the competition.

4

Google brings a secure, robust set of collaboration solutions. 5

This provides us with a unique opportunity to be the key competitor. We can transform with a game changer, rather

than just incremental improvement.

@katmandelstein #reinventwork 22

Page 23: Creating a Collaborative Culture @ Work

PwC

Harnessing our collective expertise with PwC One

What is One?

A collaborative offering for our clients that enables everyone in PwC, regardless of grade, location or Line of Service to engage with each other to help solve a client issue.

Why?

To connect with people across the Firm regardless of grade or location in order to help a new or existing client and to experience first hand how powerful PwC can be.

@katmandelstein #reinventwork 23

Page 24: Creating a Collaborative Culture @ Work

PwC

Thank You

Contact me:

Kat Mandelstein

[email protected]

Twitter: @katmandelstein

Mobile +44 7889.642759

www.pwc.co.uk

© 2015 PricewaterhouseCoopers LLP. All rights reserved. In this document, “PwC” refers to PricewaterhouseCoopers LLP which is a member firm of PricewaterhouseCoopers International Limited, each member firm of which is a separate legal entity.

@katmandelstein #reinventwork