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This presentation shares one of the approaches I use when exploring knowledge capability, knowledge awareness and methods for practice with organisations; my hope is that it will stimulate some thought for your practice. If you have any questions on any of the models we have developed, drop me an email. A new approach for developing excellent Knowledge management/service practice - developed and used by David Griffiths (K3-Cubed Ltd.)
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Our Knowledge Capability: Reducing the cost of doing business
Developing Excellent Practice
Prepared by: David Griffiths
June 2014
Operations
Capture.Share.Use.Develop
Improved Capability
p
Evolving Practice
Developing Excellent Practice: It’s not a single moment in time
Developing Excellent Practice
Questions Methods ValueAwareness
Our Knowledge Capability
Knowledge Capability How mature are our efforts?
Risk & Cost
!Coordinate. Communicate. Co-develop. Community.
Awareness Excellence comes from Individual and team level awareness
!Coordinate. Communicate. Co-develop. Community.
Questions Answers to questions drive solutions
!Coordinate. Communicate. Co-develop. Community.
Simple Methods Best practice:
No deviation - One right way.
!Coordinate. Communicate. Co-develop. Community.
Complicated Methods Lessons In Practice:
capture change events
NEHSA
Skills
ArtefactsHeuristics
Experience
Natural Talent
ASHEN Model courtesy of Snowden (Cognitive-Edge)
Complex Methods There is no singular solution
!Coordinate. Communicate. Co-develop. Community.
Value Consider value from the start
!Coordinate. Communicate. Co-develop. Community.
Embed throughout the HR Cycle
4. Assessment
2. Selection
6. Exit
5. Development & Succession
3. Induction
1. Role Description
Observational Research Clinical Operations
Excellence in practice
4. Assessment
2. Selection
6. Exit
5. Development & Succession
3. Induction
1. Role Description ! Set expectation ! Knowledge capability
core to role and visible
Observational Research Clinical Operations
3. Induction 5. Development & Succession
6. Exit
4. Assessment
2. Selection (behaviours) !Test for collaboration !Test for critical thinking !Test for communication
skills
Observational Research Clinical
Operations
Excellence in practice
3. Induction !Reinforce
expectation !Design induction to
demonstrate values !Model behaviours !Provide frameworks
for practice
2. Selection
5. Development & Succession
6. Exit
4. Assessment
Observational Research Clinical
Operations
Excellence in practice
2. Selection
5. Development & Succession
6. Exit
4. Assessment !Evidence for contribution toward goals ! Inform value proposition through evidence of impact and results (change in process or behaviours) !Feedback on “feelings” toward knowledge-based values and practice
3. Induction Observational Research Clinical
Operations
Excellence in practice
3. Induction
2. Selection
5. Development & Succession
! Gap analysis ! Individual dev. plan ! Team dev. plan ! Goal changes? ! Strategy changes? ! Succession planning and risk
6. Exit
4. Assessment
Observational Research Clinical
Operations
Excellence in practice
2. Selection
5. Development & Succession
6. Exit ! Interview: powerful questions !Method according to time available !Protect and embed knowledge
4. Assessment
3. Induction Observational Research Clinical
Operations
Excellence in practice
Our Knowledge Capability: Reducing the cost of doing business www.k3cubed.com
Developing Excellent Practice
All models copyright K3-Cubed Ltd 2014
Developed by Dr. David Griffiths
Except where noted
