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EFFECTIVE SUPERVISORY SKILLSTRAINING
Shahinur Alam, HR-Manager,
Apex Footwear Ltd.LCMC-IBA
[email protected], +880 1712204694
Why Supervisors/Managers are important?
Set and achieve organizational goals
Link between workers and management
Responsible for smooth running of operations
“The productivity of work is not the
responsibility of the worker but of the manager.”
– Peter F Drucker
Essential Supervisory Skills
People Management
Technical
People Skills
Effective CommunicationThink – before communicating
Eye contact – build rapport
Be assertive – state your point respectfully
Active listening – express understanding
Questioning – draw out more information
HEAR ModelH – Help help people to get message across
show interest through body language
don’t interrupt
E – Explore
ask – have I understood clearly?
do I have enough information?
A – Acknowledge and Analyze
check understanding
summarize and repeat what the person has said
R – Respond
take your decision
decide how to respond
How to delegate better?
Consider the task
Give clear, complete instructions
Check for understanding
Follow-up
Encourage to learn and take decisions
Once delegated – don’t take back
Feedbacks – positive
Should be clear, specific
Tell why it’s important to do well
Encourage to do better
Giving Feedbacks – constructive
Never attack the person
Talk about specific behaviors
Find out weaknesses
Management Skills
Achieving Goals
Set goals – SMARTly
Regular Meeting
Spend time with team members
Follow up on projects, tasks
Listen to grievances, triumphs
Brainstorm to find solutions
Provide tools, work environment
Leading the teamLead by example practice what you preach
Allow space don’t micromanage
develop future leaders
Motivategive credit where it is due
Coach help your team improve skills
Disciplining the team
Act quickly – give opportunity to change
Relate behavior with standard
Explain big picture
Specify changes, expectations
Warning, consequences
Provide support
Managing conflicts
Conflicts are inevitable
Act sooner than later
Talk it out
Get Mediation
Managing yourselfPositive attitude
Be focused
Positive behaviorshonesty, integrity, empathy, sensitivity
Time managementMake list of tasks
Prioritize, schedule
Ask for supportWhen everything is priority it’s good to ask for support
builds, strengthens relationships
Managing yourself – II
Take the decision
But make team feel they’re part of the decision
Work Hard
Understand your purpose
Take responsibility for failure
Share success with the team
Be accessible
Be human
Technical Skills
Technical Skill
Working knowledge of all tasks
Examples – SOPs, Workflows etc.
Varies according to job nature
Good Managers Bad Managers
Gives credit Takes credit
Thinks positively Thinks negatively
Delegates tasks Micromanages
Engages team Ignores team
Acts like a mentor Acts like a critic
Questions?