Embracing FinTech

Webinar: Embracing FinTechBy @joukpleiter and @jelmerdejong

Webinar: Embracing FinTech

§ Slides and recording will be shared within 48 hours

§ Q&A and feedback:§  Use the Chat/Questions box in your GoToWebinar panel§  Participate on Twitter: #backbase

Logistics


Disruptors - Shift in Competitive Landscape


Direction : Unbundling or Bundling?


Direction : Enemy or Friend?


The Future of Banking

Alessandro Hatami, published on Banknxt.

Scenario 1Better Bank

DigitalBankingInterface

Legacy Banking Platform

Scenario 4Omni-Channel Bank

FullOmni-Channel

BankingInterface

Fintech ProvidersFintech ProvidersFintech Providers

Core Banking Platform

Scenario 3Distributed Bank

BankingServices

Aggregator

Fintech ProvidersFintech ProvidersFintech Providers

Scenario 2New Bank

Built-for-Digital Banking Platform

customers

Forms Challenges Banking as a Service (BaaS)

Banking as a Service (BaaS)


Outside-in Approach : Start with Customers

Seamless Customer Journey

Technology Systems Processes

Mind Device Interactions The Bank


And Integrate with any Back-End

Leverage existing and new Systems

Technology Systems Processes

Mind Device Interactions The Bank


Vertical monoliths vs Horizontal Layers


What is Banking as a Service?

Omni-Channel Banking Layer

BaaS

Digital Banking Capabilities


From Channel Islands to Omni-Channel

Banks will move from Channel Islands to Omnichannel Banking. This is not about just technology, it's about the path to great customer experience (CX) across all channels, using the right customer touch-point at the right time.

Forrester Market Wave for Omni-Channel Banking Solutions

User Experience

BaaS - Banking as a Service

Existing Core

Systems

IDM Systems

Digital Banking Services

Customer Experience Services

On-Premise ---- Cloud

CRM Systems

Retail BankingBusiness BankingWealth Management

API

API

User Experience

User Experience



Platform and/or Turn-Key

Platform = Freedom + Flexibility Turn-Key = Speed + Economics

Forms Challenges FinTech – API Innovation

FinTech – API Innovation

API – Monetize your / 3rd party Assets

Your Systems

3rd Party Systems


Goal – Create 10x Better Applications

User First | User Centered

API LayerConnecting to 3rd parties,

Selecting the best offer / service

Omni-ChannelDigital Banking

Experience



UX


UX UX UX

API API API API



Digital Leaders : Agility & Continuous Innovation

Forms Challenges Start your FinTech Journey

ACCELERATORS

Security

Accelerators - Security

Face / Voice Authentication Partner

Accelerators - Security

Eye Scan Authentication Partner

ACCELERATORS

Communication

Accelerators - Communication

Text and Video Chat Partner

Accelerators - Communication

Secure Documents & Collaboration

ACCELERATORS

Retail

Accelerators - Retail

PFM will be accelerated by PSD2

Account Information Service Provider

NEW - AISPAccount InformationService Provider


Personal Finance Management


Payments will change with PSD2

Account Information Service Provider

NEW - PISPPayment InitiationService Provider


Peer 2 Peer Payments (API) Partner


Bill Payments (API) Partner


Loyalty – Reward Points Partner

ACCELERATORS

Wealth Management

Accelerators – Wealth Management

Robo Investor / Robo Advisor Partner

Accelerators – Wealth Management

Market Data Partner

ACCELERATORS

Business Banking

Accelerators – Business Banking

Business Finance Management Partner


Invoice Management Partner


Business Loans Partner

Forms Challenges We are Backbase

We are Backbase

Our mission is to help Financials to Create, Manage, and Optimize Omni-Channel Customer Interactions.

We Deliver Omni-Channel Digital Banking

Existing Core

Systems

IDM Systems



CRM Systems

WebWidgets

MobileSDK

NativeWidgets

Banking Ready to Go Retail BankingBusiness BankingWealth Management

Payments Trading-FX Lending Blockchain

We are Backbase

We are Backbase

Backbase = Omni-Channel Banking Leader

Forrester Market Wave for Omni-Channel Banking Solutions Jost Hopperman (September 2015)

“Backbase leads the Pack”.

ü  Broad business capabilities, ü  Rich customer experience, ü  Very solid technology and

architecture

We are Backbase

Our Mission: Make you a digital leader

We are Backbase

Backbase presents:

Omni-channel bankingThe digital transformation roadmap

All you need to create the 10x better bank.

-  15+ executive interviews-  100+ survey respondents-  7 habits by Roberto Ferrari

See @backbase on Twitter.

Questions?#Backbase

@joukpleiter & @jelmerdejong

www.backbase.com

Thank you!@joukpleiter & @jelmerdejong