Analyzing Employee SatisfactionCase Study

Case Study

How Do You Know if People are Happy in their Jobs?

How do you know whether the employees are spending their

time on value-added activities?

A good company aims to keep its employees happy because happy people are more productive people.

But…

Case StudyA recent data analysis inside a company indicated that the employees in a certain job category were leaving the company at twice the rate as the company average.

Possible Reasons•The Boss

•The Pay

•….

•How to Find Out what is really happening?

Conduct a Survey

What is a Survey?Survey refers to a quantitative research; a method used to collect in a systematic way, information from a sample of individuals.

Quantitative Research

What is a Survey?A survey may focus on different topics such as preferences (e.g., for doing a specific task), behavior (e.g., time management), or factual information (e.g., job category), depending on its purpose.

Survey Structure•A survey consists of a

number of questions that the respondent has to answer in a set format.

•It may contain open-ended questions, closed-ended questions, or both.

Closed-Ended Questions•Closed-Ended Questions are a form of questions

that can be answered using preset choices.

•Response Scales:▫Dichotomous

▫Nominal

▫Ordinal – Likert Scale

Dichotomous Scale•Yes/No

•Male/Female

Nominal Scale• Education

Graduate or HigherDiploma or CollegeHigh School or Less

• DepartmentSalesOperationsEngineeringHRMarketingAccounting

Ordinal (Likert) ScaleA psychometric scale commonly used in questionnaires, and is the most widely scale used in survey research.

Examples of Likert Scale• Currently, how satisfied are you with your job overall? (Job

Satisfaction)

• Currently, how committed are you to your organization? (Organizational Commitment)

VeryDissatisfie

d

Dissatisfied

I am not sure

VerySatisfie

d

Satisfied

1 2 3 54

Not at All To a Very Little Extent

To Some Extent

To a Very Great Extent

To a Great Extent

1 2 3 54

Examples of Likert ScaleAgreement Scale

Not at All

To a Very Little Extent

To Some Extent

To a Great Extent

To a Very Great Extent

Fairness of Pay & Benefit 1 2 3 4 5

Learning/Training Opportunities 1 2 3 4 5

Fairness in Appraisal & Promotion 1 2 3 4 5

Fairness in Personnel Procedure 1 2 3 4 5

Job Security 1 2 3 4 5

Communication on Important Matters 1 2 3 4 5

Support with Personal & Family Matters 1 2 3 4 5

Career Development Opportunities 1 2 3 4 5

Open-Ended Questions• Ask the question and let the respondent

(employee) give you their answer.

• Examples:

▫What is the best thing about working at …?

▫What is the worst thing about working for …?

▫If you could do one thing to make … more effective overall, what would it be?

Continuous Scale•Continuous scale measures continuous

variables and is used to answer an open-ended question.

•A continuous variable is one for which a subject or observation takes a value from an interval of real numbers (e.g., age, height, income).

Back to our Case StudyA survey was developed to request the opinions of nearly 2,000 employees that hold this job title.

Survey Contents•A long list of the tasks that were involved

in performing the job,

•a data field to enter the number of hours spent on each activity per week, and

•a field from 1 to 5 ranking the importance of each activity for the business.

Survey Process

Conduct Survey

Collect Data

Analyze DataGet Results

Make Decisions

Survey Results

Survey ConclusionEmployees are spending a great deal of time on some activities although these

activities are of little value to the company.

Decisions•These activities should be put on a list for

possible elimination, automation or process improvement to reduce the time spent on them.

•A prioritized list can now be provided to a team of improvement experts (employees).

What did they Do?Teamed up with process experts, these employees have the greatest motivation to participate since the end result is a better work environment for them.

Source:

http://numericalinsights.com/index.php

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