Enterprise 2.0: Using inexpensive technology to increase business productivity

Enterprise 2.0 Using Inexpensive Technology to Increase Produc<vity

Take away

•  Business drives IT investment •  How low cost, readily available technologies can

make posi<ve gains for your business

hEp://www.base22.com 2

Agenda

"   Enterprise 2.0 (E2.0) defined "   E2.0 Promise of Lower Costs and Increased Produc<vity "   E2.0 Tools "   E2.0 Myths and Risks "   Innova<on as a driver of produc<vity "   Digital Business models and web-‐based delivery "   Why now is the right <me to invest in E2.0 and the future of your

company "   Is your business posi<oned to adopt E2.0? "   Why technology isn’t enough for success "   Sponsors


ENTERPRISE 2.0 DEFINED

Enterprise 2.0 Defini<on and Objec<ve

Enterprise 2.0 is the use of "Web 2.0" technologies within an organiza<on to enable or streamline business processes while enhancing collabora<on. Enterprise 2.0 aims to help employees, customers and suppliers collaborate, share, and organize informa<on.


Which means…

Increase produc<vity through the use of inexpensive internet based technologies such as Gmail, Skype, Cloud Compu<ng, So^ware as a Service, TwiEer, facebook and many many more.


E2.0 Characteris<cs

"   The Web as the Pla_orm "   Collabora<on -‐ Harnessing Collec<ve Intelligence "   Device independence "   Rich user experience "   Data is key


E2.0 Promise: BeEer outcomes at lower cost


•  Leverage / harness innova<on •  Create growth through innova<on •  Transform the customer rela<onship to drive

revenue •  Improve worker produc<vity / collec<ve

intelligence •  Incorporate new business models and sources of

revenue

E2.0 Promise: Decrease opera<onal costs


So^ware as a Service (SaaS) •  Fewer servers to buy and maintain •  No so^ware to install or upgrade, no fixes to

apply •  Fewer IT staff required to maintain your

systems

Applies to Short and Long Term

"   Cut costs "   Ramp up skills "   BeEer outcomes at a lower cost "   Transform the way you work with your

" Staff, Customers, Suppliers, Shareholders

"   Open new markets


E2.0 TOOLS

Frame of reference

Business drives IT

•  You need a road map •  A plan of what you want to accomplish and

how you will achieve it


Framework

•  Business Strategy •  Aligning IT investments to support Business Strategy •  Each project needs: •  Charter •  Scope •  Business Case / Return on Investment •  Project Plan / Implementa<on Plan •  Post implementa<on evalua<on


Tools – sample


E2.0 tools – Project Management So^ware Plus (Zoho)


Tools:


Tools – 37 Signals, Microso^ and many, many more…


Wiki – External facing – Base22


Portal – Global -‐ mul<-‐lingual


Many more “So^ware as a Service” (SaaS) pla_orms


Everybody is connected ALL THE TIME -‐ on ALL KINDS of DEVICES!!


WHO USES E2.0?

Who uses E2.0? All Companies all over the world

•  All sizes •  All industries


Who Uses E2.0, Where and Why

Who Where Why

LA Police department / many local companies

Costs savings by outsourcing email infrastructure, security

Canadian Federal Government

Census, business registra<on, e-‐service +++

Cost savings through self service

Mount Sinai Hospital, Toronto

Web-‐based training Schedule training when staff had <me, staff learn at different rates, less invasive to core purpose of delivering care

All Base22 clients – big and small

Wiki: Project history / knowledge base

Share knowledge, ideas, exper<se, share & edit documents



Who Where Why

Base22 External, Internal communica<ons & instant collabora<on

Costs savings, ability to capture threads and share informa<on, cost, build culture over a diverse geographic area

Placemaking – Intrawest –(owns ski resorts)

Employee wiki Replaced intranet, pervasive use, lower cost, aEract and retain ‘the right’ talent, unite work force across geography

Burlington & Joint Cycling CommiEees

Central repositories discussions and documents

Base22 Time tracking, invoicing, expense tracking



Who Where Why

FutureWorks is seeking products and service business opportuni<es and especially new business models that capitalize on emerging consumer needs in crea<ve ways.

Disrup<ve technologies or business models that improve the lives of the world's consumers


BOLD!! P&G is admiqng

THEY DON’T KNOW EVERYTHING!!

Social Media Bandwagon is here to stay

Copyright 2011 Base22 Canada 27

E2.0 MYTHS AND RISKS

Myths of E2.0...

"   Fear of sharing data / informa<on

"   Only for “young” people

"   My clients and employees aren’t on Social Media


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The Perceived Risks

"   Misuse of blogs "   The^ of informa<on "   Perceived value of collabora<on "   Ini<al informa<on seems minimal "   Projects don’t ‘take off’ "   The internet is ‘not there’ yet

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E2.0 Needs Promo<on to Succeed

"   Need change management to encourage people to adopt

INNOVATION EQUALS PRODUCTIVITY

Innova<on

“Innova<on is the specific instrument of entrepreneurship. It is the act that endows resources

with a new capacity to create wealth.”

Peter Drucker Management Expert and Author


Inven<on

•  Inven;on is the crea<on of something new •  Usually involving patents


Innova<on

•  Innova;on is pulling together ideas and/or components

in a unique way to solve a problem

•  Poten<al for wealth crea<on


Where does Innova<on rank on your dashboard?

1.  Top of your mind 2.  One of the top 3 items 3.  One of the top 10 4.  Not in top 10


Innova<on Ranking Among Business Leaders


Enterprise 2.0 Enables People to be Innova<ve

•  People form their own solu<on groups, based on need •  They share informa<on to arrive at the solu<on •  The best ideas compete and emerge naturally


THE STATE OF THE BUSINESS WORLD

The State of the Business World

•  What is your view?


Our View of the State of the Business World

"   Highly compe<<ve "   Tougher to make a profit "   Demand for more results with less resources "   Innova<on prized "   Technology moves fast

" Don’t want to make the wrong investment " Don’t want money <ed up in obsolete technology


E2.0 Address ALL of the Concerns

"   Highly compe<<ve " Collabora<on involves all your stakeholders to create:

" BeEer products " BeEer solu<ons to issues

"   Tougher to make a profit " Improved staff moral, reduced staff turnover " Reduced <me to market " Reduced <me to resolve issues

"   Demand for more results with less resources " Leverage prior experiences stored in Corporate knowledge base " Improved training models " Collabora<ve solu<ons


E2.0 Address ALL of the Concerns

"   Innova<on prized " That is what this is about!

"   Technology moves fast " Don’t want to make the wrong investment " Don’t want money <ed up in obsolete technology

" Minimal upfront investment in infrastructure " Need to invest in people – people will stay in a crea<ve, empowered work environment

" Connect with trusted advisors


WHY NOW IS THE RIGHT TIME TO INVEST IN E2.0

Why invest in E2.0 now?

•  Compe<<ve advantage •  Lower risk •  Economic Climate •  People are ready for change •  Technology is ‘there’ and ever expanding •  Investment Incen<ves


WHY TECHNOLOGY ISN’T ENOUGH

Technology by itself is not enough to move you to E2.0


People Process

Technology

Change Management is a requirement

•  You and your staff need to: •  Accept the new work model •  Acquire new, useful habits and methods of working thru training •  Define the new work model and desired behaviours

•  Open / sharing / suppor<ve •  Failure is acceptable

•  You need to: •  Get buy-‐in from your team •  Con<nually communicate the vision •  Walk the talk •  Release control


SUMMARY

Take away

•  Business drives IT investment •  How low cost, readily available technologies can

make posi<ve gains for your business


SPONSORS

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Contact Informa<on

"  Robert Narejko " 416 880-‐4040 " [email protected] " [email protected]

"  Neil Howie " 905 378-‐1074 " [email protected]