Exceptional LeadershipExceptional LeadershipExceptional LeadershipExceptional LeadershipBe the Uncommon Leader!Be the Uncommon Leader!

K h T i hKeshav Tripathy

AgendaAgenda

Are you a Boss or a Leader?Laws of Leadership and MentoringLaws of Leadership and MentoringUncommon Leader TraitsSet your goals now - Build the TeamHistorical AgesSummarySu a y

P t ti G l /N G lPresentation Goals/Non-Goals

Audience Knowledge Management ExperienceManagement Experience

GoalsExamine Key Areas of NecessaryExamine Key Areas of Necessary KnowledgeGet Attendees to Reflect on these AreasGet Attendees to Reflect on these AreasProvide Some General Reminders

Non GoalsNon-GoalsCovering Technical Information

The BLUR in our IndustryThe BLUR in our Industry

One more product to learn…On more language to learn…g gOne more interface to figure out…One more error to figure out…

4

Are you a Boss or a Leader?

“You can’t move people to action until you move them with

5emotion. The heart comes before the head.”

Boss or Leader ???Boss or Leader ???Easier to be a Boss Easier to be a Leader

StressBurnout

Vision/PerspectiveBalance

Crisis ManagementPutting out Fires

DisciplineControlPutting out Fires Control Few Crises

6

L f L d hiLaws of LeadershipR lt f Ti iResults of Timing

Wrong action / wrong time = DisasterRight action / wrong time = ResistanceWrong action / right time = MistakeWrong action / right time MistakeRight action / right time = Success

“One of the costs of leadership are your own rights. As responsibility grows,

7

own rights. As responsibility grows, you lose the right to think about yourself.”

How they became Leaders

Natural Gifting 10%Crisis 5%Crisis 5%Influenced by a Leader 85%

“A leader is the one who climbs the tallest tree, surveys the entire situation, and yells, ‘Wrong Jungle!”’

8Stephen Covey

fA Mentor’s InfluenceInfluence a child influence a lifeInfluence a child - influence a lifeInfluence a parent - influence a familyInfluence an employee - influence a companyInfluence an employee - influence a companyInfluence a leader - influence all that they lead

Take 5 years and mentor 12 people who mentor 12 people who mentor 12 who mentor 12 who p pmentor 12 who mentor 12 and you have influenced 3 Million people!

9Mentor 120 in this manner and you will affect 3

trillion!

Your ideal Mentor - FYIYour ideal Mentor FYI

Honest with youHonest with youA model for youCommitted to youCommitted to youOpen and transparentA teacherBelieves in your potentialWill help you define your dream & turn it to realityp y y ySuccessful in your eyesOpen to learn from you as well as teach you

10Willing to stay on YOUR agenda not theirs

Ideal Protégé - FYI

Easy to believe inNatural to like & spend time withpEasy to keep helping - Like familyTeachable & Self-MotivatedRespects/Admires youComfortable with and to youComfortable with and to youKnows their mentor is not perfectSomeone who will or won’t make it without

11

Someone who will or won t make it without you

Uncommon Leader Traits: How to Really SucceedHow to Really Succeed

Knowledge

Moral Courage

Knowledge

Unselfishness

Tact

Integrity

Initiative

RespectEnthusiasm

L l

Integrity

Fortitude Self Control

LoyaltyHumility

12

Physical Courage

How to Really SucceedHow to Really Succeed

Physical Courage Moral CourageKnowledge TactgIntegrity UnselfishnessLoyalty Respect y y pSelf Control Humility Enthusiasm InitiativeFortitudeAsk Yourself: “What would person_xyz do in

thi it ti ?”13

this situation?”

Integrity

“Oil d t th b d t t th f“Oil and truth are bound to come to the surface at any time.”

Honesty that stands the test of time A lifetime to gain and a moment to loseA lifetime to gain and a moment to loseBusiness accepted or honestA short term gain for a long term lossA short term gain for a long term lossIntegrity is weighed heavier than other attributes.

14“Discipline yourself, and others won't need to.”

CMoral Courage “A well beaten path may not lead in the rightA well beaten path may not lead in the right

direction.”

Standing up for what is right when it is uncomfortable to do so. Can cross friendship linesUsual indicates a failure to understandUsual indicates a failure to understand the differing feelings of another.

“In the end we will not remember the words of15

In the end, we will not remember the words of our enemies, but the silence of our friends” –ML King Jr.

CPhysical Courage

“Success usually comes to those that are too busy to be looking for it.” - Henry David ThoreauThoreau

Tenacity of mind and body through adversityTenacity of mind and body through adversityTechnology moving at a blistering paceA lack of supply in the IT industryA lack of supply in the IT industryThe survivors gain more than success.

“If you are going through hell keep going” - Churchill16

If you are going through hell, keep going - Churchill

S f CSelf Control“When a person burns with anger orWhen a person burns with anger or

frustration; It is their cue to be silent.”

The workload increases / the days are longerA h b b h b l fi ld hAs the web becomes the battlefield, the stress will only increase.The team with self control will make theThe team with self control will make the upcoming bend in the road.

“If everything seems under control you’re just not going fast17

“If everything seems under control, you’re just not going fast enough.” - Mario Andretti

Self Control -Withdrawals or DepositsSelf Control Withdrawals or Deposits

Withdrawal DepositDisrespect/Discourteous KindDisrespect/Discourteous KindNever saying you’re sorry ApologizingC iti i i /H ili ti L l t thCriticizing/Humiliating Loyal to those

not presentNot keeping commitments Follo ingNot keeping commitments Following

throughHold gr dges Forgi ing

18

Hold grudges Forgiving

Enthusiasm“One person with Enthusiasm makes theOne person with Enthusiasm makes the

majority.”

Often the difference between the successOften the difference between the success and failure of a team.Paint a picture that the team desperately p p ydesires to achieve.Leaders understand what motivates each i di id l f hindividual of the team.

“I think there is a world market for maybe 5

19

computers.” - Thomas Watson, IBM Chairman ‘43

Enthusiastic Meetings: Key is to Refine MeetingsKey is to Refine Meetings

Invite only the people necessary for theInvite only the people necessary for the meetingPurpose / AgendaPreparation Remain Focused on GoalsClarify Actions(Who/When)Clarify Actions(Who/When)

Timeliness (Start/End on Time)Timeliness (Start/End on Time)Time LimitsSchedule meetings at convenient timesSchedule meetings with enough lead timeSomeone responsible for meetingSleep

Refine Meetings - KeysRefine Meetings Keys

StatisticsAverage 7-10 meetings per weekMany do not know why attending50% unproductive25% do not apply to attendees

Determine the cost of your meetingsWhat is the cost?Are you getting the return expected?

Tact

“If you haven’t any enemies to forgive, pardon a few of your friends.”

A professional mannerNo longer a over-supply of people to abuseLess tactful leaders generally lose people in g y p pa tight market

“Some cause happiness wherever they go; others whenever they go ”22

Some cause happiness wherever they go; others, whenever they go. - Oscar Wilde

Tact - Traits to put on

Heart of Compassion - Selfless caringKindness - Treating everyone as importantg y pHumility - Putting your interests secondGentleness - Tenderness based on real strengthPatience - Endure tough times joyfullyF b E d i i & kiForbearance - Enduring misuse & making allowancesForgiveness Dropping others’ offenses

23

Forgiveness - Dropping others offensesThankfulness - Appreciation

Knowledge

We are heading into the Knowledge AgeTraining of personnel becomes crucial to g psurvival.Time/Budget must be allocated forTime/Budget must be allocated for education.

“C k i h lf i h f C“C makes it easy to shoot yourself in the foot; C++ makes it harder, but when you do, you blow away your whole leg ” Bjarne Stroustrup

24

your whole leg. Bjarne Stroustrup

Knowledge & Learningg g

Retention Statistics10% of what we read20% of what we hear30% of what we see50% of what we hear and see70% of what we say90% of what we say and do90% of what we say and do

I hear and I forgetI see and I rememberI see and I rememberI do and I understand

Initiative“When is the last time you tried to punch a holeWhen is the last time you tried to punch a hole

in the sky?”

Taking the lead means making sacrifices that don’t pay off as well.S lik b d i ti iSeems like nobody is noticingThen one day someone notices…P ti R tiPro-active vs. Re-active

“It’s kind of fun to do the impossible.” - Walt Di

26

Disney

Respect“Talk is cheap but like other cheap things it isTalk is cheap but like other cheap things it is

liable to prove expensive in the end”

R t h ld b t tiRespect should be automaticRespect for authority is earned over timeThere are an infinite amount of personalitiesThere are an infinite amount of personalities that are different from our own. Those differences are the pieces of theThose differences are the pieces of the puzzle that make a perfect team.

“Th l t f ti i t l t th i ht thi t th i ht27

“The real art of conversation is not only to say the right thing at the right time, but also to leave unsaid the wrong thing at the tempting moment.”

fTypes of Listening

Empathic Listening - Feel what the speaker feels. Really get inside the person.Attentive Listening Selective ListeningPretend ListeningIgnoringInterruptions prolong a conversationRemember that you can’t learn what you can’t

28hear.

Refine Your Communication MethodRefine Your Communication Method

Communication is two wayEffective listening is critical to communicationFace to Face Communication

The words that are spoken (7%)How the words are spoken (38%)Body Language (55%)y g g ( )

2 ears, 2 eyes, 1 mouth

Affliction & the EffectAffliction & the EffectAffliction = Intense Pressure (Greek)( )The causes and results of stress are Stress and life changing units (LCU) canStress and life changing units (LCU) can determine your stress levelA score of 100 in a year is a major stress levely jA score of 200 - 299 in a year causes your probability of suffering illness in the next 2 p y gyears to be 50%. A score of over 300 increase it to 80%

30

Life Changing Units FYILife Changing Units - FYIEvent LCUEvent LCUDeath of spouse 100Divorce 73M it l ti 65Marital separation 65Detention in jail or other 63Death of close family friend 63Major injury or illness 53Marriage 50Being Fired 47Being Fired 47Marital reconciliation 45Retirement 45H lth/b h i h f il 44

31

Health/behavior change - family 44Pregnancy 40

Life Changing Units - FYILife Changing Units FYIEvent LCUGaining new family member 39Death of close friend 37Child l i h 29Child leaving home 29In-law troubles 29Boss troubles 23Boss troubles 23Change in working hours/conditions 20Change in residence 20Change in residence 20Change to new school 20Vacation 13

32Christmas 12Minor traffic violations 11

Loyalty“Loyalty is working toward something you y y g g y

believe in”Loyalty vs. “Show me the Money”Shorter average length at a job means greater costs for re-training.Re-awaken through a common person and by exercising unselfishness

“A real friend is one who walks in when the rest of the world walks out ”

33

the world walks out.

fUnselfishness“Life is only worth living if you live it for others ”Life is only worth living if you live it for others.

- Albert Einstein

C i h b t th dCaring enough about those around you enough to share the praise …Blue chip companies are implementing stockBlue chip companies are implementing stock option plans more often lately.You will usually be pushed to success by y p ythose around you.

“Wh t k i lif di ith h t34

“What you keep in life dies with you…what you give away lives forever”

Humility“We do it because we love you Sir”We do it because we love you Sir

Rated #1 among all Fortune 500 CEOsTake a dose … it’s not as bad as you thinkRespect will follow...Change will follow… don’t want anotherChange will follow… don t want another dose

“Don’t be so humble you are not that great”35

Don t be so humble, you are not that great - Golda Meir

Fortitude“Strength of mind that allows you to endure St e gt o d t at a o s you to e du e

pain or adversity with courage and character”

Probably the best measure of our progression in life.p gOnly a few opportunities a year to measureOften a painful reminder of how difficult it is to attain.

36

“Your Character is Your Destiny”y

“N t thi th t b t d t d t“Not everything that can be counted counts, and not everything that counts can be counted.”

- Albert Einstein37

Albert Einstein

Set your Goals Now!“A goal is a dream with a deadline ”A goal is a dream with a deadline.

“Never underestimate your power to change yourself. Never overestimate your power to

38

y y pchange others.”

S GSet your Goals Now!“If lit f h t t i t t“If a quality of character comes to seem so important that one identifies one’s self-respect with having it, one will get it ”will get it.

-- Brand Blanshard, 20th-century philosopher

Make it personalGreat thoughts --> Great opinion --> Great g paction --> Great HabitsWho would you emulate?

39

Who would you emulate?

How to acquire

l d hileadership traits?a s

Then a miracle occurs...

Goals for Success & Happiness:

11. _________________________________2. _________________________________3. _________________________________4. _________________________________5. _________________________________66. _________________________________

“The indispensable first step to getting the things

41

you want out of life is this - decide what you want.”

Steps to Reach those Goals:

11. _________________________________2. _________________________________3. _________________________________4. _________________________________5. _________________________________66. _________________________________

“People seldom see the halting and painful steps by 42

p g p p ywhich the most significant success is achieved.”

Qualities I need to Pursue Goals:Qualities I need to Pursue Goals:

1. _______________________________22. _______________________________3. _______________________________44. _______________________________5. _______________________________

“Good habits are as easy to form as bad ones.”

43

Qualities I am Deficient in:Qualities I am Deficient in:

1. ______________________________22. _______________________________3. _______________________________44. _______________________________

“There is no recipe for success, but there are ingredients..”

44

ingredients..

Embrace Change, it is

Change is scar e citing & re arding

ConstantChange is scary, exciting & rewardingChange is risky, evaluate the benefit vs. riskM k d t th hMake sure you educate others on changes

Reason for ChangeReason why changingDetail the short term and long term b fitbenefits

“Human history becomes more and more a race between education and disaster.” HG Wells

Build a Successful TeamBuild a Successful Team

M k h t b f l iblMake each team member feel responsible for the success of the project

M k h t b t blMake each team member accountableShare the Success with all team membersAttributes of a Successful TeamRespect Loyalty TrustCommon Goal Communication

FlexibilityH t U lfi h S tHonesty Unselfishness SupportUnderstanding Positive Attitude

Leadership

Build a Successful TeamBuild a Successful Team

Att ib t f S f l TAttributes of a Successful TeamRespectLoyaltyLoyaltyTrustCommon GoalCommunicationFlexibilityU lfi hUnselfishnessSupportUnderstandinggPositive AttitudeLeadership

Realizing your GoalsRealizing your Goals

Think positively about all things - especially p y g p yyou.Expect the best and do your best.Focus on goals and visually them happeningLook forward Tomorrow is goneLook forward - Tomorrow is gone.Pay the price to reach goalsBelieve in yourself Humans are built for theBelieve in yourself - Humans are built for the impossible!

48“FAILURE IS NOT AN OPTION!” - Gene Kranz

“Life is not measured by the number f b h k b b hof breaths we take, but by the

moments that take our breathmoments that take our breath away.”y

--George Carlin

fThe Traits of the Uncommon Leader; U.S. Marine Corps Manual

References p

60 Minute Manager - Joe Trezzo, TUSCUncommon Leaders; TUSC, 1989What’s next for IT?; Larry Geisel, Netscape; y , pThe Miracle of Motivation; George ShinnThe Fifth Discipline Fieldbook, Peter SengeGod’s little devotional book for leadersGod s little devotional book for leaders7 Habits of Highly Effective People; Steven CoveyOnce and Future King; T.H.WhiteTaking the Lead - Ron JensonTaking the Lead Ron JensonThe Laws of Leadership - John MaxwellMentoring - Bobb BiehlThe making of a leader - Frank DamazioThe making of a leader - Frank Damazio Bullet Proof Manager Seminars, Krestcom Productions, Inc.www.motivateus.com; www.cs.virginia.edu/~robins/quotes.html

ThanksThanks