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Volunteer ManagementHolly Duckworth, CAE, CMP

Leadership Solutions International

W H AT D O Y O U B E L I E V E A B O U T Y O U R C U R R E N T V O L U N T E E R P R O G R A M ?

Fear

Doubt

Lack

What  Does  It  Take  To  Keep  Your  Organization  Alive?  

Faith Courage Abundance

What do you need out of our time together?

V O L U N T E E R M A N A G E M E N T

• Developing volunteer leadership

• Implement successful strategies to recruit leadership

• Build a volunteer structure for future leaders to emerge

@hduckworth  

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Why  Volunteer?

• Why  do  people  volunteer?  • Why  do  we  need  volunteers?

What  Are  The  Benefits  of  Volunteering?

@hduckworth  

Volunteerism  &  the  Dating  Game:

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Volunteer  Management  Life  Cycle

• Planning  • Recruiting  • Training  • Managing  • Evaluating

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Planning

• Define  Your  Mission  • Assess  Your  Organization  • Develop  Your  Volunteer  Program  • Describe  Volunteer  Positions

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Mission  

• Organization  and  individual  relevance

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Mission  Statements  

• “To  promote  business,  enhance  economic  and  community  development,  and  serve  as  a  catalyst  for  improving  the  overall  quality  of  life  in  the  community  and  region.  ”  

• “Is  dedicated  to  shaping  policy  and  events,  so  that  decisions  by  business  and  government  result  in  an  improved  ____  economy  and  quality  of  life.”

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Assess  Your  Organization

• Map  out  your  current  volunteer  structure

©SHRM 2007

Volunteer Leadership Structure

SHRM® Board

RegionalCouncils

State Councils

Local Chapters

Staff Support

Special Expertise Panels !• Ethics/Corporate Social Responsibility & Sustainability • Global •HR Disciplines •Labor Relations •Technology & HR Management •Workplace Diversity

Governance Committee*

MembershipAdvisory Council

Members

*Governance Committee approves appointment of members to special expertise panels.

As of March 2012

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What  traits  do  you  want  in  a  volunteer?

P E R S O N A L S K I L L S

∗ Leadership  ∗ Strategic  Thinking  ∗ Communication  ∗ Influence  ∗ Loyalty  ∗ Business  Acumen  ∗ Financial  Skills

C O L L E C T I V E S K I L L S

∗ Association  Experience  ∗ Diversity  –  reflects  membership  ∗ Global  Mindset  (if  applicable)  ∗ Financial  Expertise  ∗ Governance  ∗ Strategic  Planning

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Create  Your  Volunteer  Opportunities

H O W D O Y O U W R I T E A V O L U N T E E R J O B D E S C R I P T I O N ?

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Example  of  Descriptions

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Position  Description

• Position  title  • Purpose  of  position  • Volunteer’s  responsibilities/tasks  • Outcomes/goals  (success  measures)  • Training  and  support  plan  • Reporting  • Time  commitment  • Qualifications  needed  • Benefit

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How  do  you  Recruit?

I N D I R E C T A S K

Volunteer:  Hi  Sarah,  I  have  this  project  coming  up  for  GMN  it’s  kinda  big  and  I  could  use  some  help  do  you  think  you  could  help  me?  !

Potential  Volunteer:  Well,  up  no  you  see  I’m  kinda  busy  with  work  and  family  so  I  don’t  have  time  to  give  right  now.

Volunteer:  I  am  working  to  produce  the  October  GMN  education  program  we  are  planning  the  event  for  October  10th  from  9am  –  Noon.    I  know  you  have  a  talent  for  creating  marketing  flyers  do  you  think  you  would  be  able  to  help  us  create  this  one  flyer?  !Potential  Volunteer:  I  am  really  busy  and  I  think  I  could  fit  in  this  small  project  for  you  the  week  of  September  1st.    Could  that  work  for  you?

D I R E C T A S K

∗ Send  ONLY  an  email  ∗ Ask  in  a  Newsletter  ∗ Beg  ∗ Force  or  Coerce

Ask:    Do  NOT

Recruit(with(Video(

@hduckworth((

T H E A R T O F A S K I N G

 Technology

@hduckworth  

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Communication  Intimacy

• Volunteer Fair

• Virtual Volunteerism

• Job board

• Volunteer Manager

• Use of President Elect, to recruit to their team

• Track skills of your members

• Offer Leadership Training

• Tell your own Testimonials about why and how you volunteer (web, newsletter, in person)

R E C R U I T M E N T I D E A S :

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Selecting  Volunteers

• What  are  the  traits  you  need  for  the  position?  – Leadership  skills  – Connection  to  the  cause  – Attitude  – Desire  to  serve  – Leadership  skills  – Sense  of  humor

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Training

• Orientation  • Materials  • Mentors  • Ongoing  Development

@hduckworth

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Orientation

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Materials

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Mentors

∗ It’s  more  than  the  difference  between  simply  a  pay  check  and  no  pay  check.  ∗ Are  you  teaching  your  volunteers  this  when  they  work  with  other  volunteers?

Volunteer  vs.  Employee

@hduckworth  

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Managing  Volunteers

• Line  of  communications  • Volunteer  support  • Volunteer  recognition  • Volunteer  risks  

V O L U N T E E R S N E E D T O K N O W T H E Y A R E A PA R T O F S O M E T H I N G L A R G E R T H A N T H E M S E LV E S

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Volunteer  Support

• Tools  and  resources  • Strategic  insight  and  oversight  • Connections  and  reflections  • Time

W E H AV E A L O T I N C O M M O N

N E X T G E N E R AT I O N V O L U N T E E R S

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Micro-­‐Volunteering

• Put  simply,  it's  volunteering  that  you  can  do  in  small  bits  of  time  -­‐  from  5  minutes  to  2  hours.  It's  high-­‐impact,  high-­‐efficiency  do-­‐gooding  

• Bite-­‐sized  • Crowd-­‐sourced  • www.sparked.com  

@hduckworth

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Evaluation

• Measures  of  Success  – Program  – Position  – Person

• Work on a cause that means something to you

• Consider sills you have to offer

• Do you want to learn something new

• Combine goals

• Don’t over commit

• Think family

• I never thought of that vs. that will never work

7 T I P S O N S U C C E S S F U L V O L U N T E E R I S M

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Succession  Planning

 Appreciation

Secret  Millionaire

@hduckworth  

V O L U N T E E R M A N A G E M E N T

• Developing volunteer leadership

• Implement successful strategies to recruit leadership

• Build a volunteer structure for future leaders to emerge

Thank  You!

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