Gloves for Safety

Excellent StudentPSY 460Fall 2006

TA: Jessica Irish

Krispy Kreme Doughnut

Corporationstore 339 Portage, MI

This is a real setting and a real problem for employees but a

hypothetical intervention

Working with temperatures up to 360 degrees

Why Intervene?

HIGH INJURY NUMBERS!

This = HOT!!!!!!!!!!

360◦

Analyze the Natural Contingencies

Although it is more safe to wear gloves, doughnuts are easier to handle when not

wearing gloves.

I think a higher force is at work here…

Analyze the Natural Contingencies

Ineffective Natural Contingency

Employee has given level of safety

Employee wears gloves

Employee has slightly higher level

of safety

Analyze the Natural Contingencies

Natural Competing Contingency

Easy to handle

doughnuts

Employee wears gloves

Harder to handle

doughnuts

Baseline Graph

0

20

40

60

80

100

120

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

Baseline Intervention New Intervention

%

Week

Glove PM

Baseline Graph Description

Employees are wearing gloves approximately 60% of the time.

UNACCEPTABLE when it comes to safety!

Employees are to be above average at Krispy Kreme

Specify the Performance Objectives

The goal is to increase the percentage of time the employee wears gloves while working around the fryer so that injuries can decrease while the level of safety increases

(Employees wear gloves 100% of the time handling doughnuts near the fryer.) [Output]

Production: Training employees to wear gloves with PM techniques [Process]

(Employees who do not wear gloves 100% of the time when handling doughnuts near the fryer.) [Input]

Input-Process-Output Model

Goal Specification FormOutput Employees who wear gloves 100% of the time when

handling doughnuts near the fryer

Standards

Quality

Current Ideal

Fix doughnuts if notice incorrect dropping

All doughnuts dropped in the fryer wrong should be handled and saved for retail.

Quantity 60% of employees All employees

Timeliness No strong enforcement Before entering fryer area

CostN/A

Materials no more than $200

Process Training employees to wear gloves 100% of the time using PM techniques

Production: XDistribution_ __ R&D__ _

InputEmployees who do not wear gloves 100% of the time when handling doughnuts near the fryer.

Design the Intervention

Supervisor monitors employees and records

their glove use on a chart/job aid near the

fryer. If gloves are worn 100% of the time the employee will receive

an extended break!!!!!!!!!

Design the InterventionPerformance Management Contingency

Employee has given level of safety

Employee wears gloves

Employee has slightly higher level

of safety

Employee does not have opportunity for extended

break

Employee wears gloves

Employee does have

opportunity for extended

break

Implement the Intervention

It starts with the employee, for their change in behavior due to their contingency they have the opportunity to receiver longer breaks while on the job (who does not want a break from working...!).

Supervisors and managers then have opportunities for raises depending on employee performance

Evaluate the Intervention

0

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40

60

80

100

120

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

Baseline Intervention New Intervention

%

Week

Glove PM

Evaluate the InterventionThe intervention proved to be very effective.

Percentage of time wearing gloves increased from approx. 60% to 94% of the time. This is an unbelievable change of 34%, which surpassed the goal of a 30% increase.

Employees = SAFE &

Recycle (hypothetical)

Because performance dropped it became required to call the

supervisor to the area prior to working around

the fryer. Supervisor signs a sheet verifying that employee wears

gloves

Evaluate the Recycle

0

20

40

60

80

100

120

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

Baseline Intervention New Intervention

%

Week

Glove PM

Evaluate the Recycle

Most employees followed this step resulting to near 100% performance!!!!!!!!!!!

Questions?Comments?

THANK YOU!