Hello, I’m

Brittany PetersLet me tell you more about

myself!

Through my educational

background and my long

years in retail, I’ve developed

excellent communication and

customer service skills. I’d like

to highlight what I’ve learned

and how I’ve improved myself

through real life and

educational experiences.

Currently, I’m a senior B.S. Economics

major at West Virginia University.

I started my college education in 2005

with the help of the Promise Scholarship

and a Presidential Scholarship awarded

to me through the university.

I served as Treasurer for the Residence Hall

Association for one year. It was a great fit

to work with people and deal with

money, as I did in my work at Kroger.

In 2008, I became ill and had to withdraw

from the university and move back in with

my parents in order to recover.

I was out of school for almost 3 years, and

went through a lot to re-enroll.

Since returning to school in 2011, I’ve

been working to pay my own way

through school.

I’ve received state and federal grants to

help with the costs of school.

For more than 9

years, I’ve been an

employee of Kroger, and

have worked in four

different stores.

I began my time with Kroger in

Cross Lanes, WV, my

hometown.

I started as a bagger, and was quickly

promoted to cashier.

I had little to no formal training, but I easily

dealt with the public and knew many of

the customers that came to our store by

name.

When I started attending WVU, I

applied and was accepted at

the Patteson Drive Kroger here in

Morgantown.

I was promoted again, this time to

attending the customer service desk and

supervising the front end.

When I withdrew from school

and started to live with my

parents again, I moved to

Roanoke, VA. I transferred to

the Hollins, VA Kroger and

started to work there for 20

hours a week as soon as I was

able. I supervised and attended the service

desk, and I began to train in file

maintenance there.

I began working in more departments at

the Hollins Kroger, and experienced more

than just the front end operations. I found

I could use my skills with people to help in

departments other than the front and

provide excellent customer service no

matter where I was in the store.

When I was recovered and

ready to return to the university,

I moved back to Morgantown.

I had lived in Virginia for almost two

years, and was considered an out of state

student when I first returned to

Morgantown.

I returned to my old job at the Patteson

Drive Kroger and persisted until I was able

to return to school in Fall 2011.

Armed with my new knowledge of

operations besides the front end, I found I

was much better able to provide great

customer service and answer questions.

I continued to learn more and more how

communication between the front end

and the other departments could

improve the overall customer experience

and provide a smoother transaction for

everyone involved.

In June 2012, I was given the

opportunity for a promotion if I

moved to the Sabraton Kroger. I would be given the position of back-up

file maintenance clerk and would

continue to work on the front end in the

service desk and as supervisor. I agreed

and transferred in early July.

Making the move to a new store was a big

change, but in the end it helped me to

develop my people skills even further.

The customers were a different type from

what I was used to, and I had to learn a

different way of communicating and

problem-solving to satisfy their needs and

answer their questions.

In April 2013, the file

maintenance clerk became

the head of frozen foods, and I

was asked to fill the vacancy. This was a promotion, and my new title

would put me in charge of all of the

signs, tags, and price changes

throughout the store.

I accepted, even though I was concerned

I wouldn’t be able to use my skills with the

customers to their full potential from this

new role.

I came to find that my superior

customer service attitude was

still helpful even when I wasn’t

on the front end. A store reset, which involved moving items

and putting them in new locations, had

customers asking a lot more questions of

people who were on the floor working.

I pride myself on two aspects of my job

now: keeping the pricing correct and

attaining 100% scanning accuracy, and

still keeping the customer first attitude that

I’d cultivated from the beginning of my

time with Kroger.

Throughout the years, I’ve

discovered new skills I didn’t

know I had:

I was able to explain a cell phone plan in

Spanish that is difficult to explain even in

English.

I never thought of myself as much as a

disciplinarian, but I found myself falling into

the role more and more as I supervised

the front end more and more.

I’ve learned a lot from my

time working with Kroger,

and expect to learn even

more as time goes on. I hope

to keep moving on in my

career and look forward to

many more years with the

company!

Thanks for getting to know me!