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FOSTERING CONTINUOUS IMPROVEMENT through RETROSPECTIVES Nick Oostvogels Laurens Bonnema e by inajeep at http://www.flickr.com/photos/inajeep/6293310/

Fostering Continuous Improvement Through Retrospectives

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Page 1: Fostering Continuous Improvement Through Retrospectives

FOSTERING CONTINUOUS IMPROVEMENT

through RETROSPECTIVES

Nick OostvogelsLaurens Bonnema

Image by inajeep at http://www.flickr.com/photos/inajeep/6293310/

Page 2: Fostering Continuous Improvement Through Retrospectives

GOAL of thisSESSION

WHY does

CONTINUOUS

IMPROVEMENT

matter?

WHAT the h*llare

RETROSPECTIVES?

HOW do you

RUN them?

Page 3: Fostering Continuous Improvement Through Retrospectives

Image by shht! at http://www.flickr.com/photos/shht/524480606/

TO HELP US

IMPROVE

Page 4: Fostering Continuous Improvement Through Retrospectives

AGENDA

Warm-up exercise

CI, in which form?

Exercise 2

Structure of retrospective

Retrospective1

Facilitator Role

Anti-patterns

Retrospective cookbook

Retrospective 2

Sample exercises

Page 5: Fostering Continuous Improvement Through Retrospectives

Check-in

EXERCISE 1

Page 6: Fostering Continuous Improvement Through Retrospectives

SCHEDULED

in which FORM?

Image by bcymet at http://www.flickr.com/photos/bcymet/3564484236/

TRIGGERED

Page 7: Fostering Continuous Improvement Through Retrospectives

Image by ciana13 at http://www.flickr.com/photos/ciana13/1987634535/

BLINDLYimplementing

EACH IDEA can lead to this:

Page 8: Fostering Continuous Improvement Through Retrospectives

LEAN manufacturing - TPS

Image: The Toyota Way - Jeffrey K. Liker

Page 9: Fostering Continuous Improvement Through Retrospectives

KAIZEN

KAI(Change)

CHANGEfor theBETTER

Image by lenaibojcdruz at http://www.flickr.com/photos/chaos/22725966/

ZEN(Good)

Page 10: Fostering Continuous Improvement Through Retrospectives

WHICH business ACTIVITIES need

to be IMPROVED?

Page 11: Fostering Continuous Improvement Through Retrospectives

KAIZEN EVENT

Planned

Crossfunctional team

2-10 days

2 typesofKAIZEN

GEMBA KAIZEN

Continuous

People involved

On the workfloor

Image by Mr Thinktank at http://www.flickr.com/photos/tahini/4048650596/

Page 12: Fostering Continuous Improvement Through Retrospectives

HousekeepingMuda eliminationStandardization

GEMBA KAIZEN

Image by ro_buk at http://www.flickr.com/photos/ro_buk/309023740/

Page 13: Fostering Continuous Improvement Through Retrospectives

SortStraightenShineStandardizeSustain

HOUSEKEEPING - 5 S

SeiriSeitonSeiso

SeiketsuShitsuke

Page 14: Fostering Continuous Improvement Through Retrospectives

MUDAElimination

STANDARDIZATION

Page 15: Fostering Continuous Improvement Through Retrospectives

GO to GEMBA first

CHECKGEMBUTSU

TEMPORARYcountermeasures

FINDROOT CAUSE

STANDARDIZE to prevent

5 golden RULES

Page 16: Fostering Continuous Improvement Through Retrospectives

Workingat the Gemba

General Manager

Image at http://www.evolvingexcellence.com/blog/2010/08/working-at-the-gemba.html

Page 17: Fostering Continuous Improvement Through Retrospectives

PROJECT POST-MORTEMLESSONS LEARNED

SOFTWARE DEVELOPMENT

MORE FREQUENT with

ITERATIVE development

Agile RETROSPECTIVES

Image by code_martial at http://www.flickr.com/photos/code_martial/4145914957/

Page 18: Fostering Continuous Improvement Through Retrospectives

Image by Jef Cumps

Page 19: Fostering Continuous Improvement Through Retrospectives

SET the STAGE

STRUCTURE of RETROSPECTIVE

GATHERINFORMATION

INSIGHTS

DEFINE ACTIONS

CLOSE

Page 20: Fostering Continuous Improvement Through Retrospectives

SET the STAGE

GATHER INFORMATION

INSIGHTS

DEFINE ACTIONS

CLOSE

Page 21: Fostering Continuous Improvement Through Retrospectives

GATHER INFORMATION

CLOSESET the STAGE INSIGHTS

DEFINE ACTIONS

Page 22: Fostering Continuous Improvement Through Retrospectives

INSIGHTSSET the STAGE CLOSE

GATHER INFORMATION

DEFINE ACTIONS

Page 23: Fostering Continuous Improvement Through Retrospectives

DEFINE ACTIONS

SET the STAGE INSIGHTS CLOSE

GATHER INFORMATION

Page 24: Fostering Continuous Improvement Through Retrospectives

CLOSESET the STAGE INSIGHTS

DEFINE ACTIONSGATHER INFORMATION

Page 25: Fostering Continuous Improvement Through Retrospectives

TRIGGERmethod

RETROSPECTIVE 1

Image by gr8witeninja at http://www.flickr.com/photos/jamesanderson/215651348/

Page 26: Fostering Continuous Improvement Through Retrospectives

FACILITATOR roleHISTORY

Image by Eugeni Dodonov at http://www.flickr.com/photos/eugeni_dodonov/4743512951/

Page 27: Fostering Continuous Improvement Through Retrospectives

trigger COMMUNICATIONkeep ENERGY level UP

GUIDE through EXERCISESRECORD

BLEND IN

FACILITATOR role

RESPONSIBILITIES

Page 28: Fostering Continuous Improvement Through Retrospectives

PARTICIPATORYDECISION MAKING

Image : Facilitator’s guide to participatory decision making - Sam Kaner

Page 29: Fostering Continuous Improvement Through Retrospectives

ANTI-PATTERNS

Image by Texture jungle at http://www.flickr.com/photos/carladi/4164416520/

Page 30: Fostering Continuous Improvement Through Retrospectives

NO

STRUCTURE

Image by Lori Hutchinson at http://www.flickr.com/photos/lorihutchinson/2837613821/

Page 31: Fostering Continuous Improvement Through Retrospectives

puttingTIM

E

PRESSURE

Image by wwarby at http://www.flickr.com/photos/wwarby/3296379139/

Page 32: Fostering Continuous Improvement Through Retrospectives

RIDICULING

Image by 20th Century Fox

Page 33: Fostering Continuous Improvement Through Retrospectives

DISMISSING REMARKS

Image by Sean Dreilinger at http://www.flickr.com/photos/seandreilinger/474738506/

Page 34: Fostering Continuous Improvement Through Retrospectives

FLYING OVER

UNINTERESTING TOPICS

Image by Jason Carter at http://www.flickr.com/photos/jcarter/1425422404/

Page 35: Fostering Continuous Improvement Through Retrospectives

ABUSINGHIERARCHY

Image by Thruthout.org at http://www.flickr.com/photos/truthout/4479979191/

Page 36: Fostering Continuous Improvement Through Retrospectives

NOT PARTICIPATING

Image by opacity at http://www.flickr.com/photos/opacity/3655692497/

Page 37: Fostering Continuous Improvement Through Retrospectives

SKIPPINGretrospectives

Image by Dread Pirate Jeff at http://www.flickr.com/photos/justageek/2358182341/

Page 38: Fostering Continuous Improvement Through Retrospectives

DISTRACTINGbehaviour

Image by ubikwit.net at http://www.flickr.com/photos/ubikwit/368938106/

Page 39: Fostering Continuous Improvement Through Retrospectives

STATUS REPORT

Image by bsabarnowl at http://www.flickr.com/photos/bsabarnowl/4935829383/

Page 40: Fostering Continuous Improvement Through Retrospectives

NOCONCRETE ACTIONS

Image by Eleaf at http://www.flickr.com/photos/eleaf/2536358399/

Page 41: Fostering Continuous Improvement Through Retrospectives

REFERRING toFAILURE

Image by dresmall at http://www.flickr.com/photos/dresmall/149081654/

Page 42: Fostering Continuous Improvement Through Retrospectives

RETROSPECTIVECOOKBOOK

Image by DorlingKindersleyat http://www.dorlingkindersley-uk.co.uk/nf/Book/BookDisplay/0,,9780751351217,00.html

Page 43: Fostering Continuous Improvement Through Retrospectives

RETROSPECTIVES GONE WRONG

Image by NickiSymingtonat http://www.bigsaucer.com/i/reuben.jpg

Page 44: Fostering Continuous Improvement Through Retrospectives

• No structure• Putting time pressure• Ridiculing• Dismissing remarks• Flying over uninteresting topics• Abusinghierarchy• Notparticipating• Skippingretrospectives• Distractingbehaviour• Status report• No concrete actions• Referring to failure

WHICH ANTIPATTERNS DID YOU SPOT?

Page 45: Fostering Continuous Improvement Through Retrospectives

PROVEN RETROSPECTIVE TECHNIQUES

Image by PragmaticProgrammersat http://www.pragprog.com/images/covers/original/dlret.jpg

Set the Stage GatherData

GenerateInsightsDecideWhat to Do

Close the Retrospective

Page 46: Fostering Continuous Improvement Through Retrospectives

SET THE STAGE

Page 47: Fostering Continuous Improvement Through Retrospectives

GATHER DATA

Image by gizmodoat http://cache.gizmodo.com/assets/resources/2008/01/lego-brick4-timeline.jpg

Page 48: Fostering Continuous Improvement Through Retrospectives

GENERATE INSIGHTS

Image by Kaptain Kobold at http://www.flickr.com/photos/kaptainkobold/1021866852/sizes/o/

The Good, The Bad, and The Ugly

Page 49: Fostering Continuous Improvement Through Retrospectives

DECIDE WHAT TO DO

Image by smashmethodat http://desktop-world.info/wp-content/uploads/2009/02/a_corkboard_retrospective_by_smashmethod.jpg

Page 50: Fostering Continuous Improvement Through Retrospectives

CLOSE THE RETROSPECTIVE

Page 51: Fostering Continuous Improvement Through Retrospectives

ADD VARIATION AND FLAVOR

Image by ZsuzsannaKilianat http://westofpersia.files.wordpress.com/2010/04/ground-spices.jpg

Record Truthfully

ProcessConcurrently

Chickensoup For The Soul

ConcludeCoalescently

TryAppreciativeInquiry

AnalyzeRecurrentThemes

Start YourOwnCookbook!

Page 52: Fostering Continuous Improvement Through Retrospectives

RECORD TRUTHFULLY

http://www.climatecrisis.net/

Page 53: Fostering Continuous Improvement Through Retrospectives

PROCESS CONCURRENTLY

Image by Dudeat http://www.dude.com

Page 54: Fostering Continuous Improvement Through Retrospectives

CHICKENSOUP FOR THE SOUL

Image by Clark &Vizdosat http://www.implementingscrum.com/2006/09/11/the-classic-story-of-the-pig-and-chicken/

Page 55: Fostering Continuous Improvement Through Retrospectives

CONCLUDE COALESCENTLY

Page 56: Fostering Continuous Improvement Through Retrospectives

TRY APPRECIATIVE

INQUIRY

Image by Clark &Vizdosat http://www.implementingscrum.com/2007/07/30/feedback-is-anyone-listening/

Page 57: Fostering Continuous Improvement Through Retrospectives

ANALYZE RECURRENT THEMES

Image via Tim Geelenat http://timgeelen.files.wordpress.com/2010/06/bsg.jpg

Page 58: Fostering Continuous Improvement Through Retrospectives

START YOUR OWN COOKBOOK!

Image by Moleskineat http://www.moleskine.com/php/manage/products/uploads/recipe02.jpg

Page 59: Fostering Continuous Improvement Through Retrospectives

JUST DOIT

Page 60: Fostering Continuous Improvement Through Retrospectives

SCRAMBLEexercise

RETROSPECTIVE 2

Page 61: Fostering Continuous Improvement Through Retrospectives

SAMPLE exercises

Set the stage

Gather information

Insights Define actions

Close

Brain writing

Emotional Trend Line

3 complaints

5 minutes of fame

Actions centered

Fishbowl

Gallery tour

Page 62: Fostering Continuous Improvement Through Retrospectives

BRAINWRITING

Page 63: Fostering Continuous Improvement Through Retrospectives

3 COMPLAINTS

Image by Anderson Mancini at http://www.flickr.com/photos/ektogamat/2687444500/

Page 64: Fostering Continuous Improvement Through Retrospectives

5 minutes of

FAME

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Page 65: Fostering Continuous Improvement Through Retrospectives

ACTIONS CENTERED

Page 66: Fostering Continuous Improvement Through Retrospectives

FISHBOWL

Image by Nancy White at http://www.flickr.com/photos/choconancy/3212222495/

Page 67: Fostering Continuous Improvement Through Retrospectives

GALLERY TOUR

Image by pj_in_oz at http://www.flickr.com/photos/pj_in_oz/3326939259/

Page 68: Fostering Continuous Improvement Through Retrospectives

Wrap-up

Page 69: Fostering Continuous Improvement Through Retrospectives

Laurens Bonnema

• Day-Job:Agile Consultant & Trainer at XebiaUtrechtseweg 491213 TL [email protected]

• +31 6 40 124 679

• Night-Jobs:IPMA Netherlands Program Group Agile Management ChairmanAgile Holland TreasurerAgile Consortium Benelux Agile Master Certification Workgroup MemberAgile Project Leadership Netherlands Chapter ChairmanNLScrumMember

• Instant Messaging, Skype, Twitter: laurensbonnema

Nick Oostvogels

• Job:Project addict at 4C TechnologiesVeldkant 33A2552 Kontich, [email protected]

• Blog: noostvog.wordpress.com Twitter: @nickoostvogels