December 13th, 2011

Get Started with Performance Support

Agenda

About LearningGuide In-depth LearningGuide Manager demo through a

case study example Recap and next steps

2

LearningGuide

3

Leading provider of embedded learning and performance support software solutions to large organizations

Key Value Drivers Employee Productivity End User Adoption Proficiency Process Compliance Error Reduction Cost Savings

Typical Business Problems Enterprise Application Change Business Process Change Regulatory Compliance Help Desk & Call Center Efficiency Sales Productivity On-boarding New Employees

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Our Customers and Business Impacts

Financial

Healthca

reRetail/Consumer

Business Services

Services

Oil &Gas

Governm

ent

Trav

el &

Leis

ure

5

Our Customers and Business Impacts

Financial

Healthca

reRetail/Consumer

Business Services

Services

Oil &Gas

Governm

ent

Trav

el &

Leis

ure

• 84% of enterprise uses solution daily

• 6% increase in daily work productivity measure

• 80:1 use ratio of performance support vs. traditional LMS e-learning based approach

• 99% cost reduction per learning transaction

• 12% year-over-year reduction in help desk calls

• 70% reduction in Instructor Led Training

LearningGuide Manager

How it Works

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End User Interface

ERP CRMMobile

ApplicationWeb Portal

Enterprise Application

PS BrokerBusiness Process Rules

Most Appropriate Learning Asset

?Time = 0Trying to RememberSomething Goes WrongSomething Changes

User Context: Role, Workflow, System state

Time = 1-10 secondsJust the right amount of learning

At the moment of needProductive work continues

Existing Learning Assets New Learning Assets

LMS KMSContent Stores

BaselineContent

StandardContent

SME Designer

Principles of Performance Support

Aligned to deliver ROI and specific business benefit

Embedded in the workflow and readily available at the moment of apply.

Contextually Delivered according to specific roles and varying access needs

Just Enough in the form needed to effectively perform inside the business process

Integrated with formal learning to compliment and extend current learning investments

Trustworthy and current in every place.

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Engagement Process

PSRAPS Readiness Assessment

RPADRapid Prototype & Design

Implementation

• Evaluate strategic fit• Identify business drivers• First project selection• Business case

• First project selected• Solution blueprint• Business case• Prototype

• Implement LGM software• Broker existing content• Develop new content• Integrate into biz process• Measure

• LEaP and Strategy Recommendation

• Business Impact Assessment

• RPAD ->

• Job Performance Map• Critical Skills Analysis• Solution Blueprint• Prototype built using

LearningGuide Manager

• LearningGuide Manager• Professional Services:

Implement and Train

~ 5-10 days ~5-10 days Variable

Sco

pe

Del

iver

able

sT

ime

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Case Study – Cigna Insurance

Business Challenges: Introducing a new CRM into an existing sales model Concern over the sales reps ability to integrate the technology into their

selling practices and processes Bringing together multiple standard operating procedures Establish a sustainment strategy to keep information current and users

collaborating

Solution: LearningGuide Manager Software SalesForce.com Baseline RPAD (Rapid Prototype and Design) Implementation Services

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LearningGuide ManagerPerformance Support Software Solution

Performance Support Broker

Single-Source Authoring

Multi-Channel Publishing

Measurement

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Case Study Demo

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Engagement Process

PSRAPS Readiness Assessment

RPADRapid Prototype & Design

Implementation

• Evaluate strategic fit• Identify business drivers• First project selection• Business case

• First project selected• Solution blueprint• Business case• Prototype

• Implement LGM software• Broker existing content• Develop new content• Integrate into biz process• Measure

• LEaP and Strategy Recommendation

• Business Impact Assessment

• RPAD ->

• Job Performance Map• Critical Skills Analysis• Solution Blueprint• Prototype built using

LearningGuide Manager

• LearningGuide Manager• Professional Services:

Implement and Train

~ 5-10 days ~5-10 days Variable

Sco

pe

Del

iver

able

sT

ime

12

Next Step

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30 Minute Call with a PS Expert (first step)– Discuss your initiatives– Share relevant customer examples– Offer resources and additional tools– Determine if next steps make sense

Please email: m.hoffman@learningguide.usif you would like to schedule a 30 minute evaluation

call with our PS Experts