How a performing management based on the laws of the living systems can boost projects and activitiesPARTIE

Once the story of humanity

Maison des Arts & Métiers9bis avenue d’Iéna, Paris26 Janvier 2009

Our organisations are as complex as living systems, so are our business projects

Physical laws of the living systems to service our economical organizations

The law of self-adjustment of the living systems

Chance,Changes,Hazard,= a speciation process.

Leading to the homo sapiens specie

At the beginning, the hominid gender

1. Principle of self adjustment :To forge and cultivate a unique identity

OTHER ECOSYSTEMSIN IN A SELF ADJUSTMENTPROCESS TO THEIRENVIRONMENTS

ExperienceRelationalEmotionalLearning capacityUsesGrammarSyntaxSemantic

My specific identity results from the specific links I build to my environment

MY ECOYSTEM

MY ENVIRONMENT

2. Principle of interdependance of the living systems

System 4

System 1

System 3

System 2

The links and relations I share with other living systems in movement, give the precious informations that help me strengthen my identity

3. Principle of diversityTo produce richness and innovation

Are our orgonizations combined to cope with changes ?

The dominance of wishful thinking

A project is a living system

« A human adventure ! »

Men : emotions, knowledge, experiences

Changes and chances

Big challenges : imagination, creativity

What management for this adventure?

The principle of the saint trinity « Time Quality Costs »A natural goal !But a wishful thinking, that doesn’t say how !THE PRINCIPLE IS PERVERTED BY WHAT POEPLE MAKE OF IT :VERTICALIZATION, INTERMEDIATION, PARTINIONING

Tyranny and manipulation … Aggressive disinformation…Broken solidarity of teamsDesynchronization of tasksInoperative Management …

The over bill for this wishful thinking

An autistic organization

Loss of knowledge,loss of the ability to learn from, and to transmit

An incapacity to capture returns of experiences

A considerable loss of energy to catch up with failures and to justify

A partition of operations inside the project unlinked to the final goal

Isolation of actors in attributed roles

Desynchronization of operations

Loss of audacity, poorness of creativity, incapacity to transform

The goal disappears behind the effort of permanent justification

Do our organizations respect the laws of the living systems ?

Self adjustment

Interdependance

Diversity

Objectives focused on meansPay attention to feed backs, to cope with changesDrive out fear, then people just have to be efficient

If you manage by permanent competition between your own teams, people will learn to be good killers. Does that help your customers ? Does it serve your learning curve ?

Eliminate exhortations, incantations ! “ be creative !”Just make room to make it happen

Remove barriers to pride of workmanshipFinish with selection by costsEmbody change through your inter personal relationships.

SOME OF THE LESSONS OF E. DEMING

A FRUITFUL PROCESS WILL FOLLOW THE PRINCIPLE OF SELF ADJUSTMENT

Creates experience and integrates it

Captures the returns of experiences

Transforms it into added value to the customer

Manages knowledge

Makes learning accessible and simple to all

Capitalizes on stable employees to accelerate experience in changes, rather than use turn over as step to innovation !

A FRUITFUL PROCESS WILL RESPECT THE PRINCIPLE OF INTERDEPENDANCE

A permanent journey to self improvement

Integrate uses of the customers to the quality of service

Creates a strong emotional user experience

Makes the link between emotion and experience

Encourages expressions of individualities and takes it for richness

Generates opportunities

Integrate in a recursive curve the result of a product to produces others and other services

Makes room to allow innovation

A FRUITFUL PROCESS WILL RESPECT THE PRINCIPLE OF DIVERSITY

PERFORMANCE

Is not linear

The exact opposite of an automated, mechanized process

Is not quantifiable

Is unique

Is proper to the finality of each living system

Is always collective….

So is rugbySo is the instrumental composition

…It’s measure, is collective, too.

Finality

Active participation of all stake holders

CHANGE MANAGEMENT COMBINES A SYSTEMIC APPROACH OF THE DIFFERENT FACTORS BELOW :

Transverse processes

Solidarity of management to the project, to the efforts

Communication

Crossed and updated informations

Quality of access to information

This approach lies on durable fundaments, and can be declined to any project

Adaptation of the approach to the uses