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CustomerOptimizing the
Experience...helping our Clients
to BecomeMore Competitive
“
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Who We AreHGS, part of the multi-billion dollar Hinduja Group, provides award-winning, holistic outsourcing solutions that optimize the customer experience, and make our clients more competitive.
What We Do
Marketing and Digital Enablement Services
Through a combination of behavior-based web design, social media optimization, mobile enablement, and multi-channel campaign management, we support your customer journey from the start.
Consumer Interaction and Transactions
Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. Taking a customer-focused, integrated approach to multichannel engagement, we helps you reduce operational costs while optimizing revenue generation.
Business Services
From analytics and insight to claims processing, investigations, staffing and reporting, we apply business intelligence to drive workflow and process efficiencies that improve your business speed and accuracy.
Healthcare Consumer Electronicsand Technology
Consumer Products/ Retail Banking Insurance
TelecomOur Primary Industries
Where We Are HGS has 40+ years of experience and is trusted by a number of the world’s most recognized brands. With 59 locations and over 26,000 employees globally, we have the scale and breadth to achieve your transformational business goals.
19 Centers and 5900 employees located in North America
Nagercoil, Tamil Nadu
Chennai, Tamil Nadu
Bangalore, KarnatakaMysore, Karnataka
Mumbai, Maharashtra
Hyderabad, Andhra Pradesh
Durgapur, West Bengal
New Delhi, Delhi
Siliguri, West Bengal
Guntur, Andhra Pradesh
Quezon City, Metro Manila
Iloilo City, Western VisayasUAEDubai
GermanyValentinskamp, Hamburg
NetherlandsRotterdam
FranceRueil-Malmaison
Paris
ItalyRome
Preston, LancashireSelkirk, Scottish BordersLondonChiswick
ColombiaBarranquilla, Atlantico
JamaicaKingston
Princeton, NJ
Greenfield, IN
St. Louis, MO
EI Paso, TX
Waterloo, IA
Peoria, IL
Warrenville, IL
USA
Dartmouth, NSKentville, NS
Liverpool, NS
Thunder Bay, ON
Charlottetown, PEMontague, PE
CANADA
Montreal, QC
Belleville, ON
Pembroke, ON
North Bay, ONTimmins, ON
UK
INDIA
INDIA
PHILIPPINES
Barrie, ON
Muntinlupa City, Metro Manila
26,000+ employees with 59 centers located in 12 countries
[email protected] | 888.747.7911 | www.teamhgs.com
“ We are pleased to have been an HGS partner since 2007! We are proud of the fact that you have represented us to more than 6 million of our customers! ”
Director, Customer Experience & InsightsFortune 200 Quick-Service Restaurant
“ HGS has come up with really good ideas to increase performance. They continue to have a strong leadership presence and good governance ”
Head of Customer Service DeliveryFortune 500 Financial Services Company
“ Always willing to step up and deliver on our requests. [HGS] has main-tained a strong performance… The management team at the HGS site are true partners and great individuals to work with ”
Head of Customer Service DeliveryLeading North American Telecommunications Provider
Our Clients Agree
We’veDone Well
