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Why Business Capabilities make so much sense to progressive organisation
HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com
OUR DIGITAL STRATEGY DELIVERY APPROACH
Why using Business Capabilities to define your organisation makes sense
An approach built from the shared experiences of our Expert Practitioner community working with clients across a broad range of sectors and of differing sizes and complexity.
HANDS ON EXPERIENCE. Not Theory.
Your LOGO
www.hivemindnetwork.comHiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Business Capability Modelling
Defining DigitalWhy use Business Capabilities?
HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com
Business Capability Modelling
HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com
Business Capability Modelling
Let’s start with the question; WHAT’S THE PROBLEM WE’RE LOOKING TO SOLVE!
HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com
Business Capability Modelling
How can we find clarity in an ever more complex and fast changing world?
HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com
Business Capability Modelling
So we can better manage and deliver change, regardless of its origins or reasons.
HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com
Business Capability Modelling
The Problem is that modern business can sometime feel like the Tower of Babel...
HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com
Business Capability Modelling
FINANCE OPERATIONS SALES
MARKETINGHR
CUSTOMER
SERVICES
STRATEGY
COMMS
Where a functional mindset can lead to silo mentality. Where departments fail to find a way to share and discuss challenges with a common language.
HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com
Business Capability Modelling
FINANCE OPERATIONS SALES
MARKETINGHR
CUSTOMER
SERVICES
STRATEGY
COMMS
Where turning STRATEGY into actual DELIVERY highlights the “STRATEGY GAP”...
HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com
Where EXTERNAL factors drive the need to change at pace, and the organisation lacks the agility and/or ability to do so...
Business Capability Modelling
FINANCE OPERATIONS SALES
MARKETINGHR
CUSTOMER
SERVICES
STRATEGY
COMMS
HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com
Where service delivery involves external stakeholders, partners and customers themselves, which in turn increases complexity.
Business Capability Modelling
FINANCE OPERATIONS SALES
MARKETINGHR
CUSTOMER
SERVICES
STRATEGY
COMMS
MANUFACTURING
HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com
Business Capability Modelling
As a capability is WHAT an organisation does not HOW, it follows that it can involve many “things” to make it a CAPABILITY.
The diagram opposite highlights some of the elements that can combine to create a BUSINESS CAPABILITY.
Using this thinking helps to create a high level view of an organisation as shown overleaf.
Business Capability
People & Organisation
Value Chains
& Processes
Phys
ical
In
fras
truc
tur
e
TechnologiesInform
ation
Fund
ing
HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com
Business Capability Modelling
CUST
OM
ER E
NG
AGEM
ENT PRODUCT M
ANAGEMENT
Using the language of Business Capabilities to provide a clearer perspective.Starting with WHAT you do to deliver an OUTCOME, NOT HOW you do it.
FINA
NCIA
L MAN
AGEM
ENT
TALENT M
ANAGEM
ENT
Clarity of Organisations
Purpose
ASSET MANAGEM
ENT
HiveMind Network – Business Capability Guide is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. www.hivemindnetwork.com
Business Capability Modelling
Using the example ASSET MANAGEMENT, helps to illustrate how this draws upon the different elements as shown opposite
ASSET MANAGEMENT
People & Organisation
Value Chains
& Processes
Phys
ical
In
fras
truc
ture
TechnologiesInform
ation
Fund
ing
ASSET MANAGEM
ENT
Warehouses, Depots,
Vehicles...
Sensors, Mobile Servers,
Devices...
Costs, Condition, Maintenance...
How capability is funded
Engineers, Technologist,
etc.
Acquire, Commission,
Maintain, Retire, Plan.
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