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OneSolutions Hosted IP PBX

Product Overview and Demo

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Agenda

Topic1. Product Overview

2. Equipment

3. CommPortal

4. Admin CommPortal

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Product Overview• Service features are delivered in two distinct packages so you can

choose the one that best meets the needs of every user:1. Basic Seat

• IP Phone• Voice mail with 2 minute message length and 50MB of storage• Traditional phone system and Centrex-like features• Communications Portal

2. Premium Seat• Premium IP Phone • Voice mail with 3 minute message length and 100MB of storage• All of the features included with the Basic Seat plus…• Find-me Follow-me, Live Messaging, Incoming Call Manager, CommAssistant Tool

bar• The complete list of available features is available online at:

http://www.onecommunications.com/hostedippbx.aspx

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Equipment• Router

– Cisco 2431, 1841 (NxT1 2-4 T1s), and 3825 (5-8 T1s)• Switch

– Adtran Netvanta 1234,1234 PoE, 1238 & 1238 PoE– Power over Ethernet (PoE) detects attached powered devices, and

delivers 48 VDC via existing CAT 5 cabling• IP Phone

– Aastra: 55i, 57i, 536M Admin Console– Cisco: SPA 525G, SPA 504G, Admin Console (500S)– Polycom: SoundStation 6000 Conferencing Unit– Power Supply to support all phones

• Analog Telephone Adapter (ATA) – Cisco: SPA 2102

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Premium Seat

IP Phones

Basic Seat

Cisco SPA504G Cisco SPA525G

Aastra 67(55i) Aastra 67(57i)

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IP Phones

Cisco SPA504G

Cisco SPA525G

Aastra 67(55i)

Aastra 67(57i)

Seat Type Basic Premium Basic Premium

Display 128x64 320x240Color

144x75 144x128

Line Keys* 4 5 9 9

Programmable Keys 4 5 6 6

PC Ports 1 1 1 1

AC adapter and POE X X X X

Speakerphone X X X X

Headset X Standard & Bluetooth

X X

Attendant Support X X X X

*Note: Product only provides up to (4) call appearances.

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Polycom SoundStation IP 6000 SIP Conferencer

• HD Voice technology • 12-foot microphone pickup

range • Flexible configuration

options • Industry-leading SIP

software • Built-in Power over

Ethernet (PoE)

Conferencing Phone

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1. Dashboard : provides a quick view of the most common functions

2. Messages & Calls : provides call history

3. Contacts : provides a method for storing and retrieving contact details

4. Call Manager : allows customer to manage how incoming calls are handled

5. Settings : provides access to call service settings

CommPortal

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CommPortal Demo

• Launch the demo at: http://www.onecommunications.com/hostedippbx.aspx

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BG Admin Access

• The BG Admin* is an administrative web tool which allows you to manage the users in the business group.

• Access to the BG Admin is available from any location with Internet access.– Go to https://hostedpbx.onecommunications.com/bg/.– Enter your 10-digit phone number.– Enter the PIN that you created when you set up your voice

mail.

*System requirements are listed in the Quick Start Guide.

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BG Admin

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Phones

• Phones provides administration of lines and phone mappings.– The Administrator can re-assign lines to the MAC Address

of a phone. – The Administrator can change the phone profile (Ex. Soft

keys) for all users in the Business Group. – Contact the One Communications Customer Care Center

to replace a damaged phone. – One Communications must enter the phones (MAC

Addresses) and Lines into the system.

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Speed Dialing

• Short Codes– Speed dial numbers (1 to 7 digits) for all members of the

Business Group to call external numbers.• (Ex.) All members can dial 3239 to call 9 1 866-469-3239

– Short Codes can be used to provide 4-digit dialing to another office.

• Extensions– Speed dial numbers within the Business Group.– The numbers must be listed in the Lines section.

Note: There is a maximum of 130 Short Codes, Short Code ranges, and Extensions.

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Speed Dialing

• Short Codes– Speed dial numbers (1 to 7 digits) for all members of the

Business Group to call external numbers.• (Ex.) All members can dial 3239 to call 9 1 866-469-3239

– Short Codes can be used to provide 4-digit dialing to another office.

• Extensions– Speed dial numbers within the Business Group.– The numbers must be listed in the Lines section.

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Call Logs

• Call Logs are presented in a CSV report listing the calls to and from lines in your administration domain. – Use the filtering options to specify a date range or to

restrict the report to calls to and from lines in a given department.

– The file contains the following: date, time, call type, calling number, called number, call connected, duration, queuing time, account code and carrier code.

– Information is provided on a historical basis (not real time).

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Auto Attendant

• Auto Attendant is a hosted, customizable, automated receptionist.– The BG Admin allows you to modify announcements*,

modify menus and add or delete dial by name entries.• Telephone Admin Interface (TAI)

TAI Number State Regions(920) 965-1558 IL, WI Milwaukee, WI and surrounding areas

(508) 438-0109 CT, MA, ME, NH, NJ, Albany NY, NYC, RI, VT

Worcester/Springfield, MA and surrounding areas

(317) 536-1001 IN, MI Indianapolis, IN and surrounding areas

(484) 531-1086 PA, MD/D.C., Buffalo NY, OH

Pittsburgh/Philadelphia, PA and surrounding areas

*Announcements can be recorded using Microsoft ® Sound Recorder or other recording tool such as Audacity (www.audacity.com).

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Auto AttendantEasy Attendant• Provides only a single menu• Provides two time periods (business

hours & non business hours with special days)

• No dial by name functionality • Includes dial by extension

functionality• There is no option to import a

wav/mp3 for announcements. You must record from your computer or use the Telephone Admin Interface

• No storage of announcements or menus, only the active recordings are available

Auto Attendant• Provides multiple layers of menus• Provides three time periods (business

hours, non business hours and holidays)

• Includes dial by name functionality• Includes dial by extension

functionality• Import a wav/mp3 for

announcements or use the Telephone Admin Interface

• Store announcements and menus when not in use – This is great for special events such as snow days

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Music On Hold (MoH)

• Music On Hold is a system for playing media to callers placed on hold.

• The BG Admin allows you to assign resources to specific business lines.– MOH is configurable based on the directory

number for up to 20 mappings.• You can use the One Communications default

media or create your own licensed media.

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Page over speaker*

• A paging service through the IP Phones– When the programmable key (paging group) is

pressed a broadcast message is sent to all the phones or can be sent to specific phones. Receiving Phones will go to a speaker phone mode.

– The Aastra phones support up to 10 different paging groups. They can receive (listen for) pages on 10 different groups as well as send pages to 10 different groups.

*Not available with Cisco IP Phones

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Resources

• The product details including a complete list of options and available features is available online at: http://www.onecommunications.com/hostedippbx.aspx

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Summary• Offers a competitively priced alternative to premise-based IP PBX

solutions • Allows you to fully outsource the cost and complexity of maintaining your

own PBX—we maintain and upgrade the equipment, reducing your IT costs

• Provides a complete solution that includes voice service, phones, and Internet access

• Supports single or multi-site implementations • Lets you self-manage day-to-day features through an intuitive user

interface • Drastically reduces costs associated with MACs (moves/adds/changes) • With virtually no upfront costs, it reduces your capital expenditure • As an end-to-end solution, it’s free of hidden costs • It’s easily scalable with pay-as-you-grow pricing—never pay for more than

you need