How To Build Yourself Into the Information Governance Champion Your Organization Needs

The Architect of YouHow To Build Yourself Into the

Information Governance Champion Your Organization Needs

Paragon Solutions, Inc. Proprietary and Confidential

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ScottMcVeighAssociate Director,

Information Governance &

Compliance

http://www.linkedin.com/in/scottmcveigh

[email protected]


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ESSENTIAL SKILLS & BEHAVIORS OF THE IG PRO

• Strategic Thinking -What's the Plan?

• Communication - What's the Message?

• Socialization - Who do we Need?

• Change Agent - How do we Change Behavior?

• Topography - Where is our Information?

• Linguistics - Can we speak IT/Legal/Business?

• Tailoring - What are the Metrics and how do we Adjust/Adapt?


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STRATEGIC THINKING

• Define Your Program Vision and Goals

• Assess Where You Are

• Build A Map to Achieve the Vision


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COMMUNICATION

• Identify the Audiences

• Develop Level Appropriate Messages

• Plan the Cadence

• Create Feedback Loops

• Commit to Dates for Communicating


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SOCIALIZATION

• Hone Your Elevator Pitch

• Keys to Buy-In are Different for Different Stakeholder

Groups

• Stay on Your Message

• Refine What Doesn’t Work, Repeat What Does


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CHANGE AGENT

• “Voice of the Customer”

workshops give critical insight

into problem opportunities

• Quickest way to effect desired

change is to get people to realize

they want the change

• “Tell ‘em what they told you” –

Use their language in your

program communication to speed

buy in

Findability

Significant time wasted

• Content in multiple places, no clear

referential source library

• Content must be duplicated across many

system to support cross-system workflow

Capture

Too much paper and inefficiency

• Intelligent capture and digital signature must be expanded

Collaboration

Unable to collaborate externally

• Using hosted solution to share, but risks incurred if changes made and are not propagated

• Secure, externally facing portals,

integrated with central repository critically

needed

Platform Concerns

Inefficiencies stem from platform

• Poor performance globally

Technical Operations

Findability

Finding documents & connecting people,

using collaborative tools , is critical to key

objectives

• Content is scattered all over the company

in many sources

• Limited interaction between systems

makes searching hard

• No enterprise taxonomy or search to

reduce time wasted

Content personalization stymied; reduced

confidence in decisions

• Inaccuracies in people data

• Content deemed from an authorized

source but contains misinformation,

necessitates damage control & remediation

Collaboration

Efficiencies to be gained from:

• Improved internal and external

document/content collaboration

• access to content with mobility

• external access to the intranet

Corporate Communication


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LINGUISTICS

• Do you speak the same language as Legal, IT, the

Business? Your Executive Sponsors?

• Translate your program messaging into the “language”

of your stakeholders

• Enables deeper relationships in your organization


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TAILORING

• Messages do not resonate with every

audience

• “Measure twice, tell them repeatedly”

• Incorporate feedback from Communication

Plan into revised messaging, audience and

cadence


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WRAP IT UP, SCOTT

• Think Strategically on Solving IG Challenges for

the Enterprise

• Understand Stakeholder Drivers & Concerns

• Message Appropriately to All Audiences

• Know Where The Information Is & What the

Technological Capabilities Are

• Enable the “Right” Info Gov Behaviors in the

Org

• Tailor and Refine the Program

IG Champions


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TOPOGRAPHY

• Understand where your content lives

• Understand the IG capabilities of the

content repository

• Work with your IT & Business partners

to plan to migrate or remediate content

from repositories without Governance

For more information please visit :http://www.consultparagon.com/

s m c v e i g h @ c o n s u l t p a r a g o n . c o m