How To Create Engaging Compliance Courses Using Gamification And Microlearning - EI Design

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How To Create A Meaningful And Engaging Compliance Course

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Author-Asha PandeyChief Learning Strategist, EI [email protected]

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About EI Design (www.eidesign.net)

Years of Learning Solutions Expertise 14 6500 Hours of

eLearning Developed

390 Hours of LocalisationIn 26 Languages Developed

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Retention Rate

20+ Industry VerticalsServiced

Countries – The Breadth of Our Customer Base16

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Our portfolio and the range of our services

Core services: Core services: Our rich portfolio includes:1. Custom Course development eLearning /

mLearning2. Migration of legacy courses to HTML 53. Localisation4. ILT / VILT and Blended Learning5. Performance Support Tools

Off-the-shelf Products:6. Suite on Instructional Design7. Suite on generic Compliance

Value added Services : Comprehensive evaluation strategy (cuts across various training formats)

1. Efficacy of learning (the learnability and gain for learners)

2. Impact of training (the gain for business)3. Return of Investment (ROI) on training

Beyond Learning: We also offer several Learning Support services that can be used to promote eLearning adoption or specific mandates like change management.



How To Create A Meaningful And Engaging Compliance Course

Compliance courses are often driven by the corporate “compliance mandate” and tend to miss the ingredients for learners to relate to them, internalize the information, and apply it. As I see it, given the significance of the compliance mandate, there should be a higher focus on using approaches that appeal to the learners, impart learning that will stick, and finally ensure that this learning indeed gets applied at work.



Creating A Meaningful And Engaging Compliance Course

In this article, I will outline how we have made compliance courses meaningful to the learners, ensure the learning sticks, and increase the probability of this learning getting applied at work.

Why are compliance courses normally boring?

Compliance courses primarily revolve around dry concepts such as knowing a set of guidelines or dos and don’ts.

Although learners like taking courses that are user-friendly and easy to understand, they do not appreciate the traditional read-through/click-through information and quiz process, devoid of any ingredients to excite them. This impacts learnability and eventually results in lesser or no retention of learning.




Creating A Meaningful And Engaging Compliance Course

Is it possible to integrate innovative learning strategies to compliance courses?

We have over a decade’s expertise in building compliance courses for various industries (most notably finance, healthcare, and insurance). Creation of immersive learning being our forte, we have infused life in compliance concepts, thereby providing scope for higher learner satisfaction and a better ROI for our customers.

We have adopted learning designs that provide an innovative, engaging, and learner-centric learning experience through:

• Gamification.• Partial gamification.• Scenarios.• Story based narratives.

What can be done to instill the spirit of “why comply” in the learners?

In this article, I will use a case study to illustrate how we have created an engaging learning experience that leverages the power of scenarios (with variations mapped to suit the compliance mandate).




Case Study (Introduction To The Code Of Conduct)

Rather than starting with the dos and don’ts of a typical compliance program, we used the creative Instructional Design approach to present the content to help learners realize why they need to comply and hence provide long-term gain to our customers.

We worked with our Subject Matter Expert and established the learning outcomes that learners need to achieve for the compliance mandate to be met.




In Introduction to the Code of Conduct, our course focused on:

1. The Code of Conduct and the reasons why it is created.

2. The application of the Code at work.

3. The situations when good conduct may be compromised or at risk.

4. How to choose the right path and avoid putting oneself and the company at risk.

How did we catch the learners’ attention?




The language and the examples used in this course are simple and easily understandable by all employees, whether it is a front-desk employee or a Senior Manager.

How did we make this course more engaging?

It is applicable to all industries, which means it is a generic Code of Conduct and not specific to any particular industry.

It does not cover all of the subjects in a typical Code so that they do not consider that they are now familiar with the Code and there is no need to read the actual document.




Our learning strategy was woven with a greater emphasis on scenarios, examples, exercises, and inline checks in interesting formats.

What was the essence of our learning strategy?

1. We used scenarios in two formats:

• Quick check-point after a learning element is completed (recall/understand level cognition).

• Application of the learning in a real-life situation through "Choose the Right Path" (analyze and be ready to use this learning at work).




Our learning strategy was woven with a greater emphasis on scenarios, examples, exercises, and inline checks in interesting formats.

What was the essence of our learning strategy?

2. We helped learners relate to these examples and scenarios and understand how to handle dilemma situations.

3. In addition, we provided tips and best practices and other useful information from domain experts.

4. Our purpose of turning acquisition of knowledge to application of knowledge was served with this apt mix of theory and application.




Providing access on mobile devices (as well as desktops/laptops): The course is designed for mobile compatibility and runs seamlessly on PCs/laptops/tablets. This provides the required flexibility to the learner to access the course on a device of their choice.

What more can be done to make compliance courses interesting and ensure that the learning gets applied?




Use Performance Support Tools (PSTS): In the next article, I will share a few examples on how you can complement or supplement Compliance through innovative value-adds, such as Performance Support Tools (PSTs). These are designed to help learners not just know about but also act in compliance on the job. This is one of our areas of expertise in terms of transforming acquisition of knowledge to application of the same.





Innovation and provision of that little “extra” is something we work on constantly. I hope this article was useful in providing pointers to create your own meaningful and engaging compliance course. If you have any queries, do contact me.




EI Design Pvt LtdCorporate Office and Development Centre#160, Arun Arch, 9th Cross, Indiranagar 1st StageBangalore - 560 038, India.www.eidesign.net

Asha Pandey, CMD and Chief Learning StrategistTel (Direct): +91-80-25202679Board: +91-80-25202677 / 25202678Mobile: +91-98450-61484Email: [email protected]




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How To Create Engaging Compliance Courses Using Gamification And Microlearning - EI Design