How to Handle Difficult Employees

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EMPLOYEE CHURN IS EXPENSIVE

Dealing with difficult employees is one of the hardest tasks as a small business owner. The relationships among team members is a crucial part of the company's success. But difficult employees are a fact of business life.

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DIFFICULT MEANS DIFFERENT THINGS

A difficult employee could be one not performing to standards or to their capabilities. Toxic employees may be technically proficient, yet create a horrible work environment with their bad attitude.

Some employees may engage in misconduct of different avenues. Even iIlegal activity may occur.

Deal with them fast and smart. If appropriate provide moral or other support. But you can’t risk everything and everyone.

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PROVIDE REGULAR FEEDBACK & PERFORMANCE REVIEWS FOR

YOUR EMPLOYEES

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LISTEN TO YOUR EMPLOYEES Don’t assume that you’re aware of the entire context for their behavior. Ask them questions about their work environment. With more understanding you can be precise about where they’re missing the mark. Be specific about the goals or tasks you want them to excel in. Have the employee identify certain changes in their own behavior that would need to change in order to reach said goals.  

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AGREE ON POSITIVE CHANGE

Document the plan you have created together: • Standards that need to be met • Behavior change • What needs to be done differently • Results that show positive change

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MAKE A TIMELINE FOR THE CHANGE

Let the employee know when goals that were put in place need to met. Also outline the consequences if said goals aren’t met by the timeline. Documenting the change plan with the employee continues there engagement in their own improvement. They will take ownership over how the situation resolves.

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KNOW WHEN TO LET THEM GO

Don’t ignore it if the bad behavior keeps going on. If the employee ignores that the behavior is going on or is trying but the results aren’t there, they may just not be the person for that position. The plan was clear to the employee what would trigger dismissal. The truth is some situations can’t be fixed. Let the employee go respectfully. Use this as a learning experience with your next hire.

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