1. Six Ways to Keep More of Every Credit Card Donation PRESENTED BY SANDRA LETURGEZ

2. If you dont know how much youre paying on credit card processing, you could be paying too much #bbcon 2 #bbcon Tweet This Now 3. Your Goal: To reach and retain more donors while reducing your workload 3 #bbcon 4. Agenda How can you keep more of every credit card donation? 4 #bbcon 2. Never miss a donation by accepting credit card payments anytime, anywhere 3. Reconcile donations automatically with your bank statements, saving hours of administrative time 4. Receive ACH/Direct Debit contributions to increase overall giving 5. Reduce chargebacks and protect your organization from fraud 6. Retain your donors when their credit card is expired, lost, or stolen 1. Sync payment information with constituent records in Blackbaud solutions 5. 1. Sync Payment Information with Constituent Records in Blackbaud Solutions 5 #bbcon 6. Sync Payment Information Blackbaud Merchant Services, our end-to-end payment processing solution, is included with Blackbauds PCI-compliant software, saving you substantial time on data entry Blackbaud CRM The Raisers Edge Blackbaud Online Express Blackbaud NetCommunity RE:NetSolutions Luminate Online TeamRaiser Altru The Patron Edge eTapestry Online Express Bill Pay Coming soon to WhippleHill! 6 #bbcon 7. 2. Accept Credit Card Payments Anytime, Anywhere 7 #bbcon 8. Accept Payments Anytime, Anywhere Blackbaud Merchant Services A value-added service designed to make credit card transaction processing simple, secure, and affordable for Blackbaud customers Integrated into Blackbaud solutions 14-year history of processing payments Simplified PCI compliance Blackbaud OneRATE 2.598%, plus $0.26 for all card transactions No hidden or additional fees Support for all types of transactions Free, easy setup 24/7, real-time access to transaction data and reporting Multiple currency support 8 #bbcon 9. Accept Payments Anytime, Anywhere Simple and Affordable 9 #bbcon Other Providers BBMS Visa/MasterCard/Discover 2.1-5% + $0.15-0.35 2.598% + $0.26 American Express 3.25-5% + $0.15-0.35 2.598% + $0.26 Chargeback Fees $10-25 $15 Cross Border Fees Additional 0.5% $0 Monthly Fees $10-99 $0 Monthly Minimum Fees $20-75 $0 Customer Service Fees $10-25/month $0 Statement Fees $5-30/month $0 Batch Fees $0.20-0.35/batch $0 Setup Fees $25-300 $0 Gateway Fees $20-100/month $0 PCI Compliance Fees $75-150/year $0 Virtual Terminal/Mobile Payments $100/month $0 Vault/Transaction $20/month + $0.01/card/month $0 Additional Accounts $25-75/month $0 10. Accept Payments Anytime, Anywhere Simple and Affordable 10 #bbcon Other Providers BBMS Simple Application Process No Contract Contract Required No Application Lengthy Application One Provider for All Card Types Separate AmEx Application Immediate Setup Available 2 Days 2 Weeks Support Single-Provider, End-to-End Support No 11. Accept Payments Anytime, Anywhere Simple and Affordable 11 #bbcon Other Providers BBMS Reconciliation Visa/MasterCard/Discover/ American Express All Deposited at Same Time No Daily Reconciliation No Chargeback Support No Double Entry Eliminated No PCI Compliance PCI Questionnaires Eliminated No No PCI Quarterly Scans No Gateway and Vaulting Included No 12. With Blackbaud Merchant Services, were paying less in fees so most of the money raised is going directly to care for our animals. Monica Leyba, Donor Services Manager Arizona Humane Society 12 #bbcon 13. Accept Payments Anytime, Anywhere Blackbaud MobilePay Now available in the US and Canada 13 #bbcon 14. Accept Payments Anytime, Anywhere Blackbaud MobilePay Overview Hardware (credit card reader) Blackbaud MobilePay app for iPhone, iPad, or Android phone or tablet 14 #bbcon 15. Accept Payments Anytime, Anywhere Blackbaud MobilePay Benefits Take payments anywhere No charge to get started: Up to two free card readers and free app Card data is secure encrypted on swipe and never stored on the phone or tablet Blackbaud OneRATE (no extra fees) Immediate, automated email receipting Blackbaud MobilePay includes the donor name from the credit card so payments can be easily matched to constituents (when not using RE:Event app with MobilePay) Funds disbursed with other BBMS transactions 15 #bbcon 16. With Blackbaud MobilePay always at the ready, we can jump at any giving opportunity. Scott Lenzi, Director of Web Strategy and Web Applications Partners HealthCare 16 #bbcon 17. Its so nice to be able to take payments anywhere. With Blackbaud MobilePay, theres no checkout line and donors are happy because its quick and easy. Sandy Clinton, Development Coordinator Joe Andruzzi Foundation 17 #bbcon 18. Accept Payments Anytime, Anywhere RE:Event Module and App with Blackbaud MobilePay Take payments from all major credit cards Direct integration for onsite check-in, registrations, and payments that sync with your Raisers Edge database Available in the US and Canada Requirements: The Raisers Edge RE:Event module RE:Event app 2.0 (for use on iPad) Blackbaud MobilePay Blackbaud Merchant Services 18 #bbcon 19. 3. Reconcile Donations Automatically, Saving Hours of Administrative Time 19 #bbcon 20. Reconcile Donations Automatically With Blackbaud Merchant Services: All credit cards are disbursed at the same time (including American Express Disbursements are already reconciled before they are deposited Detailed disbursement reports are available and can be exported Reports include transaction ID, date and time of sale, cardholder name, card type, last four digits of the card and expiration date, gross and net (minus fees) amount of gift, and if collected, the cardholders physical address, email address and phone number Auto reconciliation automatically matches every credit card transaction with the funds disbursed Available in Altru and Blackbaud CRM (version 3.0 or higher) Coming soon to The Raisers Edge 20 #bbcon 21. With Blackbaud Merchant Services, were saving 25 to 30 hours each month in administrative time, which is huge. Shelly McMorrow, Director of Donor Services Rady Childrens Hospital Foundation 21 #bbcon 22. We no longer have to enter data twice or try to reconcile deposits made by individual donors. We now have more time to devote to fundraising and to enriching the lives of the children in our program. Suzanne Niemann, Development Director Bruce Irons Camp Fund 22 #bbcon 23. 4. Increase Giving with ACH/Direct Debit Donations 23 #bbcon 24. Increase Giving ACH/Direct Debit Donations BBMS supports ACH/Direct Debit donations/payments in The Education Edge via Online Express Bill Pay (K-12 market) and will soon support them in: eTapestry The Raisers Edge Transactions are processed the same way as credit card donations and funds are included in regular disbursement schedule 24 #bbcon 25. 5. Reduce Chargebacks and Protect Your Nonprofit from Fraud 25 #bbcon 26. Reduce Chargebacks, Prevent Fraud Standard Fraud Screening Services Card Security Code (CSC)/Card Verification Value (CVV or CVV2) Address Verification Service (AVS) Blackbaud Vault blacklists Three-Domain Secure (3DS) authentication Suspect transactions CAPTCHA Premium Fraud Management Available for a nominal fee and can be turned on and off at any time Allows you to reject transactions based on: Anonymous proxies BIN country match High-risk countries Account velocity 26 #bbcon 27. Blackbaud Merchant Services Web Portal Demonstration 27 #bbcon 28. 6. Retain Donors When Their Credit Card is Expired, Lost, or Stolen 28 #bbcon 29. Retain Donors Credit Card Updater Service Sustainers often opt out when their card quits processing Automatically updates credit card data for recurring gifts Visa, MasterCard, and Discover cards from participating U.S. banks can be updated monthly for: New or replacement credit card numbers Expiration dates Updated card data is obtained securely Reduces time spent calling or emailing to re-establish a sustainer gift Just $0.30 per updated card or $30 monthly minimum (no charge if no cards are updated) return on investment easy to capture Available in Blackbaud Merchant Services to The Raisers Edge and Luminate Online users. 29 #bbcon 30. Summary How can you keep more of every credit card donation? 30 #bbcon 2. Accept credit card payments anytime, anywhere 3. Reconcile donations automatically with your bank statements 4. Receive ACH/Direct Debit contributions to increase overall giving 5. Reduce chargebacks and protect your organization from fraud 6. Retain your donors when their credit card is expired, lost, or stolen 1. Sync payment information with constituent records in Blackbaud solutions 31. Using Blackbaud Merchant Services, I save hours every week. This equates to thousands of dollars every year and is money that we can reinvest in our programs. Hilda Pries, Database Administrator MEDA 31 #bbcon 32. Getting Started Email bbms@blackbaud.com Our Payment Services experts will walk you through the process of: Setting up your account Ordering and using your Blackbaud MobilePay card readers 32 #bbcon 33. 33 #bbcon For a MobilePay Demo and Your Free Reader*! Stop by the BBMS Booth *One MobilePay card reader per organization. While supplies last. 34. 34 #bbcon Dont forget to complete a session survey! Each completed survey enters you into a drawing to win a complimentary registration to bbcon 2015 in Austin, Texas*. *Blackbaud reserves the right to change or withdraw this promotion at any time, without advance notice. Promotion has no cash value and may not be exchanged, applied to, or combined with any other offer. Feeling powered on for your mission? 35. Contact Us Sandra.Leturgez@blackbaud.com 800.443.9441, ext. 3421 OR bbms@blackbaud.com 35 #bbcon