HR change management and driving end user adoption

© 2013 Halogen Software. All rights reserved. All contents are confidential.

Presented by: Marty Killeen,

Implementation Consultant,

Halogen Software

HR Change Management and Driving End User Adoption


You’ll learn:• Change Management - how to be

successful• What you can do to secure buy-in

from employees• How to accelerate user adoption• Tips for communicating new

processes

Change Management & Driving End User Adoption

Change Management & Driving End User Adoption


Change Management - How to be Successful


People Resist Change

People Resist Change


Organizations attempting to introduce change without a structured approach might say:

“We’re sending them to training, isn't that enough?“

“We’re sending them to training, isn't that enough?“

“We have a communication plan, isn't that all we need?”

“We have a communication plan, isn't that all we need?” Can't we just

tell people to do it?

Can't we just tell people to do it?




Projects with excellent change management programs met or exceeded objectives 88% of the time, while projects with poor change management met or exceeded objectives only 17% of the time.

- Tim Creasey, Prosci's Centre for Change Management

Projects with excellent change management programs met or exceeded objectives 88% of the time, while projects with poor change management met or exceeded objectives only 17% of the time.

- Tim Creasey, Prosci's Centre for Change Management



Discussing a 2007 survey of over 400 organizations across the world ...




SUCCESS – for the company and you!SUCCESS – for the company and you!




SHRM’S Elements for HR Success9 Primary Competencies2 Tied to Change Management

• Organizational Leadership and Navigation • Communication




With a successful change process, you will be nurturing two of the most important HR competencies for your own professional development.

=Win/Win!




Five Best Practices for Successful Change

Management 1. Involvement2. Communicate, Communicate and

Communicate some more3. Training 4. Feedback5. Stay the Course


Change Management - 5 Best Practices


1.Involvement1.Involvement


2.Communicate, Communicate & Communicate some more.

2.Communicate, Communicate & Communicate some more.




3.Training3.Training




4.Feedback & Recognition

4.Feedback & Recognition




5.Stay the Course

5.Stay the Course




Now that you have some tips on successful change management, let’s talk about getting

buy-in!

Now that you have some tips on successful change management, let’s talk about getting

buy-in!


What can we do to get employees to buy-in?

How to Secure Buy-In From Employees

How to Secure Buy-In From Employees


How to Accelerate User Adoption How to Accelerate User Adoption

• The performance management process can and should be an important tool

• But many managers and employees do little more than pay lip service

• It’s not uncommon for companies to report participation rates as low as 25-30%


How to Accelerate User Adoption How to Accelerate User Adoption

Managers• Find the process is too long and time

consuming• Don't understand the process• Don't know where to find the forms

or how to use them• Perceive little value for themselves

from the process • See little impact from the process• Feel uncomfortable giving feedback

and/or setting goals


How to Accelerate User Adoption How to Accelerate User Adoption How to Accelerate User Adoption

Employees• Feel like spectators

rather than participants• Don't get the

information they want and need

• Don't feel the feedback they get reflects their performance

• Don't see any value in the process for them

• View the process as subjective



To help improve employee engagement and participation

7 TIPS7 TIPS1. Streamline Your Process and Forms to Make Them More Effective2. Train Managers on How to Give Effective Feedback, Set Engaging

Goals and Deal with Conflict3. Make Writing Appraisals Faster, Easier, and More Meaningful 4. Engage Employees with Self-Appraisals5. Shift the Focus Away from Ratings to Alignment and Development6. Make it an Ongoing Process7. Communicate Your Use of the Information to the Organization



Communicate your use of the information to the organization

• fairer compensation adjustments• identify performance issues• address development needs• groom potential successors• identify core competencies• gain insight into satisfaction• ensure organizational alignment

progress on goals• ensure sufficient knowledge/ skills• recruit critical skills


Tips for Communicating New Processes


Whether it’s your first process or your 20th, communication is the key! 3 tips for success1. Pilot Test any new process 2. Use Automatic Notifications for your Process3. Create an Effective Communication Plan


Tips for Communicating New Processes Tips for Communicating New Processes


1. Benefits of Pilot Testing• Gain information from potential

participants• Learn about difficulties/obstacles• Collect recommendations on how

to improve • Understand personal reactions• Get early buy-in • Get higher rate of acceptance




2. Tips and Tricks for Notifications

• Customize the automatic notifications

• Change up the frequency of the notifications

• If an employee/manager doesn’t like to receive notifications, consider turning off notifications just for them.




3. Create an EffectiveCommunication PlanElements of an Effective Plan

• Event, • Message,• Communicator, • Audience, • Timing,• Tools & Format, • Follow-Through, • Accountability.


Concluding Tips• The employee

performance management process costs companies significant time and money

• Training, communication and senior-level support are KEY

• Sustaining the change is a key challenge

Concluding Tips Concluding Tips


Thank You

Marty KilleenImplementation Consultant,

Halogen [email protected]

www.halogensoftware.com

Thank YouThank You

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HR change management and driving end user adoption