How to Build, Lead and Sustain a High Performance Team

The Leader of the Future

Our Goal for today…

• Share with you a wealth of valuable information on leadership and high performance teams.

• This information has been gleaned from leading research, benchmarking studies, executive surveys and interviews at more than 3,000 top organizations.

• Your challenge is to look for the big ideas you can take and implement right away.

• Take lots of notes – but I will give you all of the slides.

74%88%

300%$86,000,000

20% 4+ 39%

1. Credible

2. Respectful

3. Approachable

4. Highly Professional

5. Team Player

1. Credibility

Complete honesty and transparency

Impeccable integrity

Knows how to do their job well

A compelling vision for the future

Passion and excitement

2. Respectful

Open to the ideas of others

Treats people with dignity

Treats people fairly

Creates a winning culture…

Culture CountsFun

Family

Friends

Fair

Freedom

Pride

Praise

Meaning

Accomplishment

The level of highly satisfied and engaged

EMPLOYEES in your business.

The number one factor in increasing the level of highly satisfied and engaged

CUSTOMERS in your business is…

Highly satisfied and engaged employees can

drive as much as a 189% increase in profitability!

The Six Universal Drivers of Engagement

1. Caring, competent, and engaging leaders.

2. Effective managers who keep employees aligned and engaged.

3. Effective teamwork at ALL levels.

4. Job enrichment and professional growth.

5. Valuing employee contributions.

6. Concern for employee well being.

3. Approachable

Genuine

Appreciative

Great communicator

IQ + EQ

The 5 Components of EQ at Work

Motivation

Empathy

Social Skill

Self-Awareness

Self-Regulation

SMART Communications

DialogueAvoid Attack

Weisman Consulting

Source Credibility

C x R x I SO

= Trust

4. Highly Professional

Impressive Talent

100% Ethical

Highly Self-Aware

Always Learning & Improving

Creative and Innovative

5. Great Team Player

What does it take to be a valued member of a team?

Develop and display competence.

Follow through on commitments.

Be reliable – keep your promises.

Stand behind the team and its people.

Be enjoyable to work with.

Be passionate about your work.

Be customer focused.

Communicate and keep everyone informed.

Help the other members of the team.

Help members of other teams.

Share ideas, information and credit.

Hold yourself 100% accountable.

Why a great leader needs to be an expert at collaboration and teamwork:

• You cannot succeed alone.

• You need a team of the brightest people you can possibly find to help you.

• You need to help the team work extremely well together.

• You need the team to support you with enthusiasm, respect and trust.

• But don’t take my word for it…

Anne MulcahyCEO of Xerox and the third most powerful

woman in the world!1. Build a network of great

relationships with people who want to see you succeed.

2. You don’t have all of the answers, so ask for help, advice and feedback from the smartest people you can find.

3. Learn to be a learner.

4. Listen intently to your employees and to your customers.

Let’s take a close look at what some of the top thought

leaders in the world have to say about

teams…

A Vivid Shared Vision

Clear Measurable Goals

Competence + Diversity

Trust

• D

• M

• C

• C

• M

• D

irection – vivid, clear, inspiring --- shared

easurements – specific, observable, binary

ompetence – very good at what they do

ommunication – open, honest, courageous

utual Accountability – all team members

iscipline – do this every day

11 Key Team Competencies:

1. Setting clear, specific and measurable goals.

2. Making assignments extremely clear and ensuring required competence.

3. Using effective decision making processes within the team.

4. Establishing accountability for high performance across the entire team.

5. Running effective team meetings.

6. Building strong levels of trust.

7. Establishing open, honest and frank communications.

8. Managing conflict effectively.

9. Creating mutual respect and collaboration.

10. Encouraging risk-taking and innovation.

11. Engaging in ongoing team building activities.

Competence

RespectDistrust

Affection TRUST

HIGH

LOW

LOW HIGH

Concern

I am good at

what I do…

And I do it because

I care about you!

1. Character

2. Courage

3. Communication

4. Collaboration

5. Compassion

6. Contribution

Workshop

If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com

Also, you might find value in the ideas I share in my blog:www.blog.johnspence.com/

Lastly, these slides have already been uploaded to:http://www.slideshare.net/johnspence

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