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Human Resources

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Human Resources

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Page 1: Human Resources
Page 2: Human Resources

What is HR?

Recruitment and Selection

Wages , salaries and benefits

Retaining employees

Turnover

Orientation

Training and development

Career Development

Employee relations

Human Resources in Hilton hotel

The Contents:

Page 3: Human Resources

-To Manage People

Page 4: Human Resources

Human Resources

HR Assistant /Intern

HR Generalis

t

Manager, Training and Development

Benefits Analyst

Work/Life Coordinato

r

HR Manager

Recruiter

Recruiting manager

Page 5: Human Resources

RecruitmentNewspapers

Magazines,

Brochures,

Working with colleges

Use external employment agencies

Page 6: Human Resources

SelectionApplication forms,

Interviews,

Administer test,

Medical examination

Page 7: Human Resources

Wages, Salaries, and Benefits

Benefits: Group insurance (health, dental, vision,

life, etc.)

Disability income protection,

Retirement,

Daycare,

Sick leave

Vacation.

Page 8: Human Resources

Retaining EmployeesInterested,

Motivated

Engaged with the organizations.

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Turnover

Causes of high or low turnover:

High turnover unhappy with the work or compensation; it can also indicate unsafe or unhealthy conditions

Low turnoversatisfied, healthy and safe, salary comfortable workplace

Page 10: Human Resources

 Orientation

An introduction to the job and property

Wage concerns

Benefits

Working conditions

Human relations on the job

A tour of the property including introduction to all staff

A review of fire and safety procedures, conduct regulations, and grievance procedures

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Training and Development

Progress within the company.

Page 12: Human Resources

HILTON HOTELS

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The company was founded in 1919 by Conrad Hilton

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Spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels

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Annual revenues tend to be around

$8 billion

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Employ over 130,000 workers

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More than 3,000 locations

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Page 19: Human Resources

Luxury Full Service Focused Service

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Extended Stay Suites Timeshare

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NOW – They operate with a sense of urgency and discipline.

OWNERSHIP – They are the owners of their actions and decisions.

TEAMWORK – They are team players in everything they do.

LEADERSHIP – They are leaders in their industry and in their communities.

INTEGRITY – They do the right thing, all the time.

HOSPITALITY – They are passionate about delivering exceptional guest experiences.

Values:

Page 22: Human Resources

electronic applicant tracking

With top schools in the world

Internet recruiting

Recruitment

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Job Offe

r

Job applicatio

n

Physical exam Testing

Interview

Selection

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applied online51%

In-person 19%

campus recruiting12%

em-ploye refer

al12%

recruiter6%

Sales

Getting the Interview

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Hilton Hotels Salary

Page 26: Human Resources

Hilton Hotels Salary

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Development Programs and Facilities

Internship Programs

Elevator is Hilton’s award winning, fast track development program

Hilton University

Graduate Management Development Program

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