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If your want to improve
Institutional Memory
first ask:
How do we define knowledge?
jarche.comTuesday, 16July, 2013
For example,
are we more
concerned with
explicit or implicit
knowledge?
Tuesday, 16July, 2013
implicit knowledge is complex
Cynefin Framework, Dave Snowdencognitive-edge.com
Tuesday, 16July, 2013
knowledge
knowledge for work & jobs
explicit implicit
Routine &Producing
Technical &Improving
Craft &Building
Innovative& Thinking
jarche.com
CustomizedWork
StandardizedWork
Sources: Tom Gram & Lou Adler
Tuesday, 16July, 2013
“strong interpersonal relationships that allowed discussion, questions, and feedback
were an essential aspect of the transfer of complex knowledge”
Pamela J. Hinds & Jeffrey PfefferWhy Organizations Don’t ‘‘Know What They Know’’
in Sharing Expertise: Beyond Knowledge Management2003
Tuesday, 16July, 2013
Artifacts left by projects
Information & outputs produced [explicit]
Expertise [implicit]
A network of connections [implicit & explicit]
https://km4meu.wordpress.com/2013/06/30/modern-musings-on-a-km-evergreen-institutional-memory/
jarche.com
Tuesday, 16July, 2013
event memories: e.g. construction of new facilities
process memories: how things are done in order to repeat them
decision memories: how & why we chose one course of action over another
http://www.gongol.com/institutionalmemory/
Types of Institutional Memory
jarche.comTuesday, 16July, 2013
data + story = context
data + knowledge = information
knowledge & stories come from people
jarche.com
Tuesday, 16July, 2013
Story = Character
+ Predicament + Attempted Extrication
Would it not be more effective if
organizational knowledge
was developed as stories?
http://www.jarche.com/2013/07/the-storytelling-animal/
Tuesday, 16July, 2013
Comprehension = mapping your stories onto mine- Roger Schank
In good stories, we do not give answers
http://www.jarche.com/2013/07/institutional-memory/
Tuesday, 16July, 2013
http://www.anecdote.com.au/archives/2011/01/the_uncanny_val.html
Little s:anecdotesexamplesrecounts
Big S:mythslegendsepics
Take the Story Test:
http://thestorytest.com/Tuesday, 16July, 2013
“the simplest advice for beginners
is to make a point,
tell a story illustrating that point,
then give your reasons,
and then reiterate that point.”
- Shawn Callahan, Anecdote
Tuesday, 16July, 2013
Qualcomm Story Criteria:
1. Does the story fit into one of the company’s values, such as execution or innovation?
2. Does it meet some other organizational goal?
3. Is it memorable?
http://clomedia.com/articles/view/storytelling_drives_knowledge_and_information_sharing_across_qualcomm/2
jarche.comTuesday, 16July, 2013
explicit institutional memory:
http://institutionalmemory.hbs.edu/Tuesday, 16July, 2013
1. build an explicit strategy for maintenance
2. identify key things for everyone to know or do & turn this to an explicit expectation.
3. create processes to capture & curate institutional knowledge [e.g. PKM]
- Ron Ashkenashttp://blogs.hbr.org/ashkenas/2013/03/how-to-preserve-institutional.html
How to Preserve Institutional Knowledge(make it explicit)
jarche.comTuesday, 16July, 2013
A set of processes, individually constructed,
to help each of us make sense of our world
& work more effectively.
http://www.jarche.com/pkmTuesday, 16July, 2013
Institutional Memory feeds off:
strong personal knowledge management [PKM] among individual staff members ...
https://km4meu.wordpress.com/2013/06/30/modern-musings-on-a-km-evergreen-institutional-memory/
jarche.com
Tuesday, 16July, 2013
“Curation is about making sense
of a topic / issue / event / person / product, etc.
for a specific audience.”
- Robin Good, Master New Media
The Institution is Your Audience
jarche.comTuesday, 16July, 2013
As an organization, create opportunities
“to have coffee together”
Get people together for regular activities where they can talk to each other.
Ensure “knowledge capture” tools are available and easy to use - like
whiteboards, mobile devices, social networks, file-sharing, etc.
jarche.com
Tuesday, 16July, 2013
