Interactive atp 2013_annual_training_plan

Annual Training Plan

2013

Join The Leaderto Become a

Lifetime Learning • Building Success • Towards Global ization

Delivering Excellence in Banking and Finance Continous Education

Since 1983

Enrich Your Skills…

Chairman’s Message

We are pleased to introduce the new Annual Training Plan 2013. The plan focuses on supporting the Banking and Finance institutions in UAE to maximize their zcontinuous efforts to upgrade the skills and competencies of their human resources, and enable them to provide excellent services and innovative products.

The new 2013 Training Plan has several distinguished features, at the forefront is the application of a scientific approach to meet the existing and future needs of the Banking and Finance sector, and helping it flourish in a turbulent environment characterized by various challenges, hence sustaining its growth and enhancing its contribution to our national economy.

The opening of the new Dubai branch during the year 2012 widens the geographical coverage of the plan, and it represents an additional location to Sharjah, Abu Dhabi and the other locations, where training is going to be offered.

The introduction of e-training programs for the first time in the Training Plan 2013 is an exemplary feature of the plan and its success. In addition, other programs that will be offered include, a first annual meeting on (Corporate Governance) in collaboration with a reputable international organization.

This is coupled with the expansion in Leadership Development programs, workshops, round tables and professional certificate programs. According to the plan, a new specialized certificate will be offered in Retail Banking.

Cooperation with regional and international distinguished Banking and Financial institutions is maintained to reinforce our plans to follow best practices in training and development in the region. It is worth mentioning here that we are developing our training and educational programs by introducing new professional programs in vital areas of the Banking and Finance sector such as Credit Management, Banking Operations, Compliance Awareness and Anti – Money Laundering Awareness.

We will also introduce new graduate and post- graduate programs in the Banking and Finance field. I would like to take this opportunity and encourage all Banking and Finance institutions to benefit from the (480) programs included in the Plan.

At the end, I hope that the 2013 Training Plan will ease the way to achieving our objective of enhancing the capabilities of professionals in the Banking and Finance sector in UAE.

Mohammed Al Nuaimi Chairman

1

GM’s Message

The 2013 Annual Training Plan has taken a quantum leap compared to the 2012 training plan; with the inclusion of (11) new programs in several training areas to meet the requirements of the Banking & Finance Sector. This brings the total number of new programs to (480) training programs, presenting an (18.5%) increase compared to the 2012 training plan. (155) programs will be organized and offered in our new branch in Dubai representing (32.2%) of the total no. of programs in 2013 plan. In addition to the existing branches of Sharjah, Abu Dhabi and other locations such as Al-Ain and Al-Fujairah, we will be augmenting our geographical representation by offering the programs for the first time in Ras Al Khaimah. Extended English Language programs running twice a week for 1 month will be introduced for the first time in our Dubai Campus as evening sessions. This has been

introduced in response to meet the requirements of the Banking & Financial institutions.

This year we are also introducing e-learning opportunities for about (3600) bank professionals representing (10%) of the total number of bank employees through the provision of (65) e-training programs.

A new specialized international certificate in Retail Banking will be offered for the first time in 2013, in collaboration with Lafferty International.

Leadership Development programs aiming at developing Leaders are also included in our 2013 plan; these programs will be offered in collaboration with prestigious schools/organizations such as Darden Business School, Virginia University, Harvard University, and the Banking & Financial Institutes in Bahrain, Saudi Arabia & Kuwait. The Leadership development programs (LDP) will also be organized and offered once a year in 2013 at Darden Business education institutions, USA in collaboration with the Banking and Finance Institutes in Saudi Arabia & Bahrain.

We are also changing the interface of our training portal to make it more user-friendly and flexible. All banks will be able to create their own customized reports on their staff nominations, nominees’ attendance and export that information to their Training Systems.

In addition to the Training Programs, EIBFS also offers short term Diploma programs and a Bachelors degree in Banking & Finance.

Throughout the development of this plan, our staff has been involved closely with HR & Training Managers in the Banking & Finance sector - and I take this opportunity to thank to all the employees in the Banking & Finance sector who participated in bringing this plan together.

Lastly, I would like to encourage all employees in the Banking & Finance sector to take advantage of this opportunity by enrolling in these programs and development activities which are included in the 2013 Annual Training Plan.

With the amazing growth in the Banking & Finance sector, the expansion of businesses, large scale and small scale industries, the demand for qualified professionals have been increasing manifolds over the years. EIBFS is committed to keeping itself abreast with the increasing requirements of this sector and providing training programs that caters to the needs of the Banking & Finance professionals.

Jamal Al Jassmi General Manager

2

About Us

The Emirates Institute for Banking & Financial Studies (EIBFS) stands out amongst its contemporaries, being the sole provider of specialized knowledge and enhanced learning experiences to the banking and financial sector in UAE, since its establishment in 1983.

EIBFS offers a wide range of training and academic programs that cater for the needs of banking, insurance, exchange and finance sectors. Thereby upgrading the knowledge and skills of current professionals, as well as creating a pool of UAE nationals capable of pursuing careers in the industry.

Our Vision To be a leading institution in providing world-class education and training in banking and finance at local, regional and international level.

Our Mission To constantly provide excellent banking and financial human development programs to the satisfaction

of our customers.

To contribute effectively towards emiratization in the banking and finance sector.

To upgrade and disseminate specialized knowledge in the banking and finance sector.

To promote scientific research in banking & finance sector.

Our Objectives To raise the standard of performance of the workforce employed in the banking sector.

To qualify the UAE Nationals for successful careers in the banking & financial sector.

To attract UAE Nationals who are not employed in Banks, train them to apply the concepts and methods of banking, thereby augmenting the existing pool of skilled national human resource.

EIBFS Values Professionalism (including quality) Excellency

Integrity

Team spirit

Accountability

Transparency (including openness)

Creativity

Quality

Lifetime learning

Building success

Towards globalization

Training The EIBFS since inception is engaged in designing and delivering short-term training programs annually that focus on imparting knowledge and promoting skills to banking and financial sector employees. The annual training plan is considered one of the major methods used by EIBFS to achieve its objectives, vision and strategic plan in qualifying the competent banking staff and clients, to meet the growing needs of the banking and financial industry at the national and international levels.

3

Conferences/Symposiums/Round Table Meeting

The EIBFS organizes important symposiums, roundtable meetings, workshops and conferences annually on topical issues featuring eminent international speakers. It also organizes international conferences every two years which are attended by important delegates from UAE and different parts of the world.

EIBFS is offering services and facilities to banks members/non-members on leasing basis.

EIBFS Sharjah:

Training Halls: 18 training halls with different learning styles (workshop style, U-shape, etc.) which can accommodate around 15–30 participants

Meeting Halls: 2 meeting halls which can accommodate up to 12 people

Auditorium: 2 auditoriums which can accommodate out 175–370 people

Computer Lab: 4 computer labs which can accommodate up to 20 people

4

EIBFS Abu Dhabi:

Training Halls: 16 training halls with different learning styles (workshop style, U-shape, etc..) which can accommodate around 15–30 participants

Auditorium: 1 auditorium which can accommodate up to 400 people

Computer Lab: 3 computer labs which can accommodate up to 20 – 25 people

EIBFS Dubai:

Training Halls: 40 training halls with different learning styles (workshop style, U-shape, ..etc) which can accommodate around 15–30 participants

Meeting Halls: 2 meeting halls which can accommodate upto 12 people

Auditorium: 1 auditorium which can accommodate upto 1030 people

Computer Lab: 8 computer labs and 5 English language labs

All our facilities are specially designed and equipped with latest audio-visual aids and internet access

5

The Library

Our Library provides various training and learning tools such as: books, periodicals, references, video tapes, compact discs and electronic databases.

Library Services: Online Catalogue: Online search can be conducted (through the Internet) in the Library’s collection

Islamic Financing Information Service (IFIS): It is a database that offers specialized information on Islamic banking & finance including reports, research and studies etc.

Reuters Database

Zawya Database: offers financial information, and information about the Gulf cooperation council countries and Arab countries.

Training Policies and Procedures:

Training Hours and Attendance We kindly request all our trainees to attend regularly and be punctual. Our Training programs are conducted from 8:30–14:00. If you are unable to attend or will be late, please notify the Training Department.

Attendance reports will be viewed by your Banks through our online training portal. Certificates will not be issued to those who absent themselves for more than 20% of the total duration of the course.

Kindly be informed that names printed on the certificate will be exactly printed the same way as entered to our online Training portal. Please ensure that your name is being entered correctly (or as desired) to our portal by your Bank. The Training Department will not be held responsible to re-print any certificate due to name errors.

Cafeteria Facilities Complimentary Tea and coffee are available in our 3 campuses.

Prayer Room Prayer Rooms are available for males & females in our 3 campuses; Sharjah, Dubai and Abu Dhabi.

Smoking is Forbidden Smoking is a hazard to health and a cause of discomfort to your non-smoking colleagues and staff. Smoking in the institute is totally forbidden.

Mobiles To avoid disturbances during training, we request all participants to kindly TURN OFF mobiles while in the training room

We wish you a valuable training experience with us…

6

King Faisal Street

Esta

qlal

stre

et

AlW

ahda

Road

Duba

i

Sha

rjah

AlW

ahda

Brid

ge

Ajm

an

Rolla

Brid

ge

Rolla

Estern Ring Road

Estern Ring Road

13th

Str

eet

Del

ma

Str

eet

15th

Str

eet

17 th

Str

eet

Muroor Road 19 S

treet 23

rd

Stre

et

Al S

ada

Stre

et

New Airport Road

Airport Road

Old Airport Road Shaikh Rashid Bin Saeed Al Maktoum st.

Zayed Bridge

4th Street

IPIC

Al Mamoora

Moh

d. B

in K

halif

a St

How to get to EIBFS?

Sharjah Branch Working Hours: Sunday – Thursday 08:00- 15:00 & 16:30-21:00 opposite to Sharjah Immigration, P.O Box 4166, Sharjah, UAE Tel : (06) 5728880, Fax :(06) 5723983/5728080 Email: [email protected]

Sharjah Campus R/A Sharjah

Al Estiqlal Square

University Road

Immigration

King Abdul Aziz Street King Abdul Aziz Street Central Bank

Abu ShagraPark

Direction From Sharjah(Fish Market Bus Stand) Direction From Dubai

Abu Dhabi Branch Working Hours: Sunday – Thursday 08:00- 15p00 & 16:30-21:00 Mouroor Street, EIBFS Building,P.O Box 7108, Abu Dhabi, UAE Tel : (02) 4464666, Fax : (02) 4457700/4435222 Email: [email protected]

Eastern Ring Road Exit 8

Abu Dhabi Campus Al Nahyan

Ministry of The Emirates Centre Youth Centre and for strategic studies

Community Development & Research HCT Abu Dhabi

21st

Stre

et

Men’s College

Al Itihad Abu Dhabi News Papper Fire Bridge

Al Jazeera Sports & Cultural Club

Al Itihad

7

mailto:[email protected]


Dubai Branch Working Hours: Sunday – Thursday 08:00- 15:00 & 16:30-21:00 Dubai Academic City, Al Ruwayyah Road, Opposite Zayed University,P.O Box 341400, Dubai, UAE Tel :(04) 6070444, Fax: (04) 3206644 Email: [email protected]

Dubai Campus

From Dubai Outer Bypass Road

From Emirates Road

Dubai

Outer B

ypass

Road

Dubai Outlet Mall

ZayedUniversity

Hamdane-University

Dubai Men’sCollege Al Ghu

rair

Univers

ity

Academic C

ity Road

Emirates Road

Emirates Road

AL Ain Road

AL Ain Bridge

AL Ain Road

Academic City

Interchange

Abu Dhabi

Dubai Silicon Oasis

8

45 Banking English Programs

99 Islamic Banking Programs

11 Plan 2013

55

Programs

E-banking

Programs

Index

17 31

121 139

145

83

Annual Training

Banking Science & Operations Programs Credit

Management Corporate & Project Finance Programs

Human Resources Management & Leadership Programs

Risk Management & Compliance Programs Leadership

Development Programs Academic &

Professional Certif icate Programs

71 Marketing Sales & Customer Service Programs

Treasury & Investment

111

Applications

Annual

Tra

inin

g P

lan 2

013

Annual Training Plan 2013

Annual Training Plan 2013 Banking Science & Operations Programs Code

1101

Course Name

Bank Guarantees

Sharjah

Jan 13-14 | Jun 30- Jul 1

1102 Banking Practice and Law in UAE Jan 20-22 | Jun 23-25

1104 Economics for Bankers Feb 10-12 | Sep 22-24

1105 IFRS Apr 21-22 | Oct 6-7

1106 Introduction to Banking Products and Operation Jun 16-18

1108 Principles of Internal Audit in Banks May 19-21

1109 Retail Banking Apr 28-29 | Jun 2-3

1110 Statistics for Bankers Mar 31 -Apr 2

1111 Trade Finance- Basic Feb 3-5 | Sep 8-10 | Mar 17-19 (A)

1112 Trade Finance-Advanced Mar 3-4 | Sep 29-Oct 1 | Nov 10-12

1113 Documents Examination (ISBP) Apr 7-9 | Nov 24-26

1114 SWIFT Messaging Apr 14-15

Abu Dhabi Dubai Al Ain Fujairah

Jan 27-28 | Sep 15-16 Jan 22-23 | Sep 10-11

Feb 17-19 | Nov 10-12 Jan 29-31 | Oct 8-10

Jan 6-8 | Jun 30- Jul 1 Apr 2-4 | Dec 10-12

May 19-20 Apr 9-11 | Oct 29-30

Mar 31 -Apr 2 | Oct 6-8 Jan 8-10 | Jun 25-27 Mar 17-19

Oct 20-22 Mar 12-14

Mar 3-4 | May 26-27 May 14-15 | Dec 24-25 Dec 8-9 Mar 31 -Apr 1

Feb 24-26 May 28-30

Jan 20-22 | Sep 29-Oct 1 Jan 15-17 | May 7-9 | Sep 17-19 May 12-14 Feb 10-12

Mar 17-19 | Nov 24-26 Apr 16-18 | Oct 22-24

Dec 8-10 Jun 18-20 | Dec 17-19

Jun 9-10 Apr 23-24

Credit Managemet Corporate & Project Finance Programs Code

1201

Course Name

Basic Financial Calculations

Sharjah

Jan 27-29 | Sep 22-24 (A)

Abu Dhabi

Mar 3-5

Dubai

Nov 26-28

Al Ain Fujairah

1202 Credit Appraisal Techniques Feb 3-5 | Jun 9-11 Jan 27-29 | Jun 30- Jul 2 Apr 16-18 | Nov 12-14

1203 Credit Management Mar 10-12 | Sep 15-17 Apr 28-30 | Oct 27-29 Feb 26-28 | Dec 17-19

1204 Financial Statement Analysis Basic May 26-28 | Nov 10-12 Jan 13-15 | May 5-7 Mar 12-14 | Oct 1-3 Mar 3-5 Jan 20-22

1205 Problem Loan Management Jan 6-8 | Apr 28-30 Feb 24-26 | Oct 6-8 Jan 29-31 | Nov 19-21

1206 Project Financing May 5-7 | Oct 20-22 May 12-14 Apr 23-25 | Dec 24-26

1207 Real Estate Finance Jan 20-22 Feb 3-5 May 14-16

1209 Syndicated Loans Mar 17-18 Feb 17-18 Apr 9-10

1210 Working Capital Finance Jun 23-24 Sep 22-23 Sep 10-11

1211 Financial Statement Analysis - Advanced NEW Mar 24-26 | Nov 24-26 May 19-21 | Dec 15-17 Jun 11-13 | Oct 8-10

1212 SME Finance NEW Dec 15-16 Jun 16-17 Dec 10-11

Banking English Programs

Code

1301

Course Name

General Business Communication

Sharjah

Jan 27-29 | Nov 17-19

Abu Dhabi

Mar 17-19 | Dec 8-10

Dubai

Apr 16-18 | Dec 17-19

Al Ain

Feb 17-19

Fujairah

Oct 27-29

1302 English for Bankers I Jan 13-17 | Apr 7-11 | Jun 9-13 Jan 27-31 | May 5-9 | Oct 6-10 Feb 10-14 | May 19-23 | Nov 10-14

1303 English for Bankers II Feb 3-7 | May 5-9 | Sep 29-Oct 3 | Dec 8-12 Feb 10-14 | Jun 16-20 | Nov 17-21 Mar 3-7 | Jun 23-27 | Nov 24-28

1305 English Speaking Skills Feb 24-28 | Oct 6-10 Mar 10-14 | Sep 22-26 Mar 17-21 | Oct 20-24

1306 Business Writing Mar 10-11 | Dec 22-23 Mar 24-25 | Oct 27-28 Apr 21-22 | Nov 5-6 Sep15-16 Jun 2-3

1307 Report Writing Skills Mar 24-25 | May 26-27 Apr 28-29 | Sep 8-9 Jan 8-9 | Sep 24-25

12

Annual Training Plan 2013 Banking English (Evening Classes)Extended Programs

Code

1308

1309

Course Name

English Course- Entry Level NEW(PRE/POST ASSESSMENT REQUIRED)

{Extended programs running twice a week for a duration

of 4 weeks}

English Course- Intermediate Level NEW (PRE/POST ASSESSMENT)

{Extended programs running twice a week for a duration

of 4 weeks}

Dubai

Feb (4, 6, 11, 13, 18, 20, 25, 27 ) May (6, 8, 13, 15, 20, 22, 27, 29) Sept ( 9, 11, 16, 18, 23, 25, 30, Oct 2)

Mar (4, 6, 11, 13, 18, 20, 25, 27) Jun (3, 5, 10, 12, 17, 19, 24, 26) Nov (4, 6, 11, 13, 18, 20, 25, 27)

Treasury and Investment Programs

Code

1401

Course Name

Assets and Liabilities Management

Sharjah

Mar 3-5

Abu Dhabi

Feb 17-19

Dubai

Jan 15-17

Al Ain Fujairah

1403 Business Valuation Feb 10-12 Mar 31 -Apr 2 Jun 18-20

1404 Capital Markets and Money Markets Mar 17-18 | Sep 8-9 Jan 27-28 Feb 24-26 | Jul 2-3 Apr 14-15

1405 Foreign Exchange Basic Feb 24-26 | Apr 21-23 Jan 13-15 | Sep 8-9 Mar 12-14 | May 28-30 Nov 17-19

1406 FX and Money Markets-Advanced Mar 24-26 | Jun 9-11 Nov 17-19 Oct 8-10 | Nov 5-7

1407 Derivatives Jun 16-17 May 12-13 Jun 5-6

1408 Investment Banking Mar 31 -Apr 2 Jun 30- Jul 2 | Mar 17-19 Mar 26-28 | Nov 26-28

1409 Portfolio Management & Mutual Funds Sep 29-Oct 1 Jun 9-11 Feb 19-21

1410 Private Banking Oct 6-7 Nov 24-25 Apr 30 - May 1

1411 Stock Market Analysis & Valuation Jun 23-25 Oct 6-8 Nov 12-14 Sep 8-10

1412 Treasury Management Jan 6-8 Apr 21-23 Oct 29-31

1413 Fixed Income Analysis Mar 10-11 Dec 17-18

1414 Structured Products Jun 2-3 Oct 20-21

1415 Corporate Banking May 26-28 | Sep 22-24 Dec 22-24 May 21-23 | Jun 25-27

Marketing Sales & Customer Service Programs Code

1501

Course Name

Achieving Teller Excellence

Sharjah

Jan 6 | Sep 15

Abu Dhabi

Apr 7-8 | Sep 15

Dubai

Jun 5 | Nov 12

Al Ain Fujairah

1502 Breakthrough Customer Service Nov 10-11 Jan 20-21 | Nov 10 -11 Jan 8-9 | Sep 17-18 Feb 3-5 Dec 15-16

1504 Customer Relationship Management Corporate Feb 3-4 May 12-13 | Sept 29-30 Feb 12-13 | Oct 22-23

1505 Customer Relationship Management Retail Jan 20-21 Feb 10-11 | Oct 27-28 Jan 15-16 | May 21-22 May 26-27 May 12-13

1506 Ground Rules and Code of Ethics Sep 22 Jun 2 May 7

1507 Marketing of Financial Services Apr 7-8 Jun 23-24 Apr 16-17

1508 Tele Sales Skills May-19 Feb 24 | May 26 Mar 5 | Dec 17 Oct 20 Sep 8

1509 Business Etiquette Dec 22-23 Jan 6-7 | May 5-6 Feb 5-6 | Oct 1-2

1511 New Banking Product Development Jun 2-3 Apr 14-15 Jun 11-12

1512 Effective Selling Techniques NEW Jun 16-17 Mar 3-4 | Dec 8-9 Jun 25-26 | Nov 26-27 Jun 9-10 Nov 17-18

13

Human Resources Management & Leadership Programs Code Course Name Sharjah

1601 Bank Branch Management Skills Apr 14-16

1602 Coaching and Mentoring Feb 10-11 | Sep 29-30

1603 Effective Communication Techniques Feb 3-4 | Nov 24-25

1604 Effective Leadership Skills Mar 3-5 | Oct 20-22

1606 Negotiation Skills Feb 17-18 | Dec 15-16

1609 Stress Management Jan 13

1610 Team Building Jan 20-21 |Oct 6-7

1611 Time Management Feb 24-25

1612 Emotional Intelligence Jan 8-9

1613 Performance Management Apr 28-29

1614 Six Sigma May 12-14

1615 Total Quality Management May 19-21

1616 Training Needs Analysis NEW

1617 Project Management - Basic NEW Mar 10-12


May 26-28 Nov 19-21

Apr 7-8 Feb 19-20 | Sep 24-25

Apr 21-22 Jan 29-30 | Oct 29-30

May 12-14 Mar 26-28 | Dec 10-12

Jan 13-14 | Dec 22-23 Feb 12-13

Apr 14 | Oct 20 Jan 22 | Sep 10

Jun 2-3 Jan 15-16 | Oct 22-23 Sep 29-30 Mar 3-4

Jan 6-7 Mar 19-20 | Dec 24-25 Apr 7-8 May 5-6

May 19-20 Feb 26-27 | Jul 2-3

Sep 22-23 Apr 23-24

Nov 17-19 Apr 7-9

Mar 10-12 Apr 2-4

Jun 23-24 Nov 5-6

Dec 15-17 May 28-30


Islamic Banking Programs Code

1701

Course Name

Development of New Islamic Banking Products

Sharjah

Feb 3-4 |Nov 17-18

Abu Dhabi

Mar 24-25

Dubai

Jan 8-9

Al Ain Fujairah

1702 Introduction to Islamic Banking Jan 27-28 | May 19-20 | Sep 15-16 Apr 28-29 | Sep 29-30 Jan 15-16 | May 14-15 | Sep 17-18 Jan 6-7 Mar 24-25

1703 Islamic Accounting Standards Apr 14-16 | Dec 15-17 Jun 30- Jul 2 Sep 24-26

1705 Islamic Financial Markets Feb 24-25 Nov 10-11 Feb 19-20

1706 Islamic Credit Products Mar 3-4 Dec 22-23 Apr 2-3

1707 Islamic Investment Products Apr 21-22 Jun 16-17 Apr 16-17

1708 Islamic Jurisprudence of Financial Transactions Oct 27-28 Oct 20-21 Apr 30 - May 1

1709 Islamic Project Finance May 5-6 Feb 10-11 Dec 22-23

1710 Risk Management in Islamic Banks Dec 22-24 Mar 10-12 Jul 2-4

E-banking Applications Programs

Code

1801

Course Name

Application of MS Excel - Basic

Sharjah

Jan 20-21 | Nov 10-11

Abu Dhabi

Feb 17-18 | Oct 27-28

Dubai

Jan 29-30 | Jun 18-19

Al Ain Fujairah

1804 Computer Crimes and Security System Mar 17-18 Sep 15-16 May 28-29

1806 Application Ms. Access Feb 17-19 Apr 7-9 Oct 22-24

1807 E-Banking Dec 15-16 May 5-6 Jan 22-23

1808 Financial Modeling Feb 10-12 | Jun 30- Jul 2 May 21-23 Mar 19-21 | Nov 5-7

1810 Application of MS Word Advanced May 19-20 | Jun 9-10 Mar 31 -Apr 1 | Dec 15-16 Feb 5-6 | Oct 29-30

1811 Application of MS PowerPoint Jun 23-24 May 26-27 Sep 24-25

1812 Application of MS Excel - Advanced NEW Dec 22-23 Nov 24-25 Apr 9-10

14

Risk Management & Compliance Programs Code Course Name Sharjah

1901 Anti Money Laundering: Laws and Regulations Jan 6-7 | Apr 28-29 | Oct 27-28 (A)

1903 Compliance Insights in Banks Apr 14-15

1904 Corporate Governance in Banks Mar 17-18

1906 Detection for Forgery and Counterfeiting Mar 31 -Apr 2

1907 Financial Crimes Under AML Apr 21-22

1909 Liquidity Risk Management Jan 27-28

1910 Operational Risk Management May 12-13

1911 Risk Management in Banks Jan 20-22

1913 Market Risk Management Sep 15-16

1914 Credit Risk Management May 5-6 | Nov 17-18

1915 Basel Accords Compliance Insights- Basic Feb 24-25 | Jun 2-3

1916 Basel Accords Compliance Insights- Advanced Sep 8-9

1917 Risk Based Audit Apr 7-8

1918 Interest Rate Risk Management NEW Dec 8-9

1919 Signature Forgery and Documents Screening NEW

1920 FATCA NEW Jan 30 Jul 1


Feb 10-11 | Oct 6-7 Jan 15-16 (A) | May 7-8 | Nov 26-27 Jan 20-21 Nov 10-11

Jun 16-17 Oct 8-9

Sep 15-16 Mar 26-28

Jan 20-21 | Dec 8-9 Feb 5-6 | Sep 17-18

Nov 10-11 Jun 11-12

May 5-6 Feb 19-20

Sep 8-9 May 21-22

Feb 3-5 | Jun 9-11 Jan 29-31 | Jun 25-27 Jun 16-18 Sep 22-24

Mar 17-18 Oct 29-30

Feb 24-25 Dec 10-11 | May 15-16

Mar 24-25 | Nov 24-25 Mar 5-6 | Jul 2-3

Dec 22-23 Nov 5-6

Apr 21-22 Oct 22-23

Mar 31 -Apr 1 Nov 19-20

Apr 28-29 Dec 10-11

Sep 29 - 30

RAK Programs


Code

1502

Course Name

Breakthrough Customer Service

Sharjah

Jan 2 -3

1106 Introduction to Banking Products and Operation Feb 17-19

1302 Corporate Governance in Banks Sep 15-19

Conferences & Workshops: No

1

Topic

Trends in Retail Banking

Event

Workshop

2 Best Practices in Banking Sector Forum

3 Emiratization & Development of UAE Nationals Workshop

4 Key Risk indicators in Banks Workshop

5 Business Continuity Standards Round Table

6 Securitization in UAE Workshop

7 Islamic Treasury Products Workshop

8 Basel III Implementation Round Table

9 Mobile Financial Services Workshop

10 Corporate Governance Forum

15

Contents

Banking Science & Operations Programs

Code Course Name

1101 Bank Guarantees

1102 Banking Practice and Law in UAE

1104 Economics for Bankers

1105 IFRS

1106 Introduction to Banking Products and Operation

1108 Principles of Internal Audit in Banks

1109 Retail Banking

1110 Statistics for Bankers

1111 Trade Finance- Basic

1112 Trade Finance- Advanced

1113 Documents Examination (ISBP)

1114 SWIFT Messaging

17

Ban

king

Sci

ence

& O

pera

tions

Pro

gram

s

Banking Science & Operations

Programs

Bank Guarantee Course No:1101

Overview Practical course to understand bank guarantees and standby letters of credit – the relevant ICC rules in particular.

Contents Bank guarantees overview (accessory/ non-accessory, direct/ indirect)

Main types of Guarantees

Tender Guarantee, Advance Payment Guarantee, Performance Guarantee, Retention Money Guarantee

Warranty Guarantee, Payment Guarantee, Shipping Guarantee, Facility Guarantee

Main issues from practical point of view: Wording, Claims, Extend or Pay claims

Examination of presentations

Types of agreements under bank guarantee transaction

Clauses and format of bank guarantee

The main features of the revision URDG 758

Advising of guarantees, Amendments

Liability of the Guarantor

Uniform rules for demand guarantee (URDG 458)

Standby Letters of Credit under ISP98

Targeted Audience Trade finance, credit, corporate, relationship manager, branch manager and audit department.

Prerequisites 1111: Trade Finance Basic 1112: Trade Finance Advanced

Duration 2 Days

Methodology Lectures, Discussion and Case studies

Sharjah Jan 13-14 Jun 30-Jul 1 Abu Dhabi Jan 27-28 Sep 15-16 Dubai Jan 22-23 Sep 10-11

19

Banking Practice and Law in UAE Course No:1102

Overview To help the participants to learn the Banking Practice followed in UAE. Identify the developing regulatory changes.

Contents Structure and functions of commercial Banks in UAE

Banking Business

Regulatory Framework and Role of Central Bank

Laws relating to Banking regulations in UAE

Regulation of Credit and Contracts Law

Negotiable Instruments laws

What is the basis of Banker-Customer Relationships? Focus on Fiduciary Duties

Discussion of some of the land mark legal cases in UAE

International Practices and Code of Banking Practice

Dispute Resolution

Cyber Law

Targeted Audience All junior and fresh trainee officers in the Bank can attend the program, provided they have proficiency in English language or have attended our English course.

Prerequisites None

Duration 3 days


Sharjah Jan 20-22 Jun 23-25 Abu Dhabi Feb 17-19 Nov 10-12 Dubai Jan 29-31 Oct 8-10

20

Economics for Bankers Course No:1104

Overview This program introduces you to the fundamentals of economics useful for bankers with focus on Macroeconomics.

Contents The Economic Problem: Scarce Resources, Unlimited Wants, and Opportunity Costs

The Concepts of Demand, Supply, and Equilibrium

Business Organization and the Business Cycle

Unemployment and Inflation

Aggregate Demand and Aggregate Supply

Expenditures Analysis and Fiscal Policy

Money and Financial Markets

The UAE Central Bank Structure and Monetary Policy

Current Economic Environment

Basic graphing and graph interpretation skills to examine economic questions

Economic policy problems faced by government: economic growth, budget deficits and debt

Targeted Audience Bank personnel who have not had a formal course in Economics and wish to increase their understanding of economics as it relates to banking.

Prerequisites None

Duration 3 Days

Methodology Lectures, Exercises, Analyzing Current Events

Sharjah Feb 10-12 Sep 22-24 Abu Dhabi Jan 6-8 Jun 30- Jul 1 Dubai Apr 2-4 Dec 10-12

21

International Financial Reporting Standards (IFRS)

Overview To familiarize participants with the IFRS standards and its implications for bank reporting and disclosure information.

Contents Financial Instruments

Overview Of Historical Developments

IAS 32: Presentation

IAS 39 And IFRS 9: Recognition And Measurement

IAS 39 And Exposure Draft: Amortisation And Impairment

IAS 39 And Exposure Draft: Hedging

IFRS 7: Disclosures

Non-Financial Elements

Financial Statement Presentation

Non-Financial Assets

Leasing

Non-Financial Liabilities

IFRS 13 Fair Value Measurement

Revenue

Targeted Audience Senior Managers from finance and accounting, credit, treasury, internal control department of banks and regulatory bodies like central bank and the ministry of economy and commerce.

Prerequisites None

Duration 2 Days

Methodology Lecture, discussion and case studies

Sharjah Apr 21-22 Oct 6-7 Abu Dhabi May 19-20 Dubai Apr 9-11 Oct 29-30

Course No:1105

22

Introduction to Banking Products & Operations

Overview Banking Products and Operations places emphasis on the practical and real life scenarios’ a banker face. We will be dealing in a number of real life case studies which will provide a greater insights related to the operational role.

Course No:1106

Contents Introduction to Banking

The active and passive products in banking

The corresponding business process, in particular Check Accounts, Deposits and Payment Transactions, Credit and Debit Cards

Bills (Collection, Purchase, Discount & Negotiation), Negotiable Instruments

Remittance Products and Trade Products Introduction

Consumer and Mortgage Loans

Corporate Finance Basics of Loans

Laws applicable in Banking - International, Regional and Local Laws

Financial Crimes and Identity Theft

Trust Services and Safe Custody

Risks Involved

Ethical issues in financial services

Targeted Audience Bank personnel who have are relatively new to the profession. This program will really help them to build their banking career.

Prerequisites None

Duration 3 Days

Methodology Lectures, Exercises, & Case Studies

Sharjah Jun 16-18 Abu Dhabi Mar 31 - Apr 2 Oct 6-8 Dubai Jan 8-10 Jun 25-27 Al Ain Mar 17-19 Rak

23 Feb 17-19

Principles of Internal Audit in Banks Course No:1108

Overview To enhance the skills of the participants relating to the audit and control in banks and to highlight the crucial role of auditing as an important element in the management information system.

Contents Introduction to modern risk-based internal audit function

Reorganization of the audit function through audit teams (credit audit, branch audit, IT audit etc.)

Reconfiguration of the audit universe (i.e. identifying areas to be audited) by grouping, end-to-end transaction and product processing cycles

Implementation of a risk assessment methodology (inherent risk of each auditable unit)

The prioritization of auditable units (categorization into high, medium and low risk auditable units)

Developing and implementation of risk-based auditing tools and techniques

Development of an Audit Charter and Manual (Institute of Internal Auditors and the requirements of the Bank for International Settlements)

Implications of computerization and data management (System Control)

Targeted Audience Internal auditor or inspection department staff

Prerequisites None

Duration 3 Days

Methodology Lectures, group discussions, and case analysis

Sharjah May 19-21 Abu Dhabi Oct 20-22 Dubai Mar 12-14

24

Retail Banking Course No:1109

Overview Understand and learn various products and services under the retail banking segment. Help to improve the operational efficiency in handling the product and services by the retail banking staff. Enhance the marketing efforts and read the trends in competitive marketing.

Contents Fundamentals of personal and retail banking segments

KYC and account opening procedures

Importance of Due Diligence

Operational and management aspects of the segments

Consumer lending and small business banking

Mortgage lending

Channel marketing

Market practices and best practices and customer focus

Mystery Shopping and service standards

Targeted Audience Customer Service officers and officers connected with functional operations

Prerequisites None

Duration 2 Days

Methodology Discussion, interactive and presentations

Sharjah Apr 28-29 Jun 2-3 Abu Dhabi Mar 3-4 May 26-27 Dubai May 14-15 Dec 24-25 Al Ain Dec 8-9 Fujairah Mar 31 -Apr 1

25

Statistics for Bankers Course No:1110

Overview Provide basic knowledge of the subject and familiarity with techniques to use them effectively in the banking and financial work situations. To give statistical and graphical tools that will help and improve the processes in an organization for better decision making and better judgment.

Contents Introduction

Graphic Representation of Data (Bar Diagram, Histogram, Polygon)

Measures of Central Tendency (Mean, Median, Quartiles, Mode)

Measures of Correlation & Regression

Time Series

Theory of Probability

MS Excel (Spreadsheet)

Targeted Audience All bank staff can attend this course

Prerequisites None

Duration 3 days

Methodology Lectures, Class Work and Lab exercises

Sharjah Mar 31 -Apr 2 Abu Dhabi Feb 24-26 Dubai May 28-30

26

Trade Finance- Basic Course No:1111

Overview This program introduces you to the fundamental principles of Trade. Special emphasis is placed on topics of importance to you as a banker. A strong emphasis is placed on understanding the key elements of customer trade cycle analysis.

Contents Why Trade Finance

Commercial Contracts and the Use of Inco terms

Commercial Documents

The value of Document Title

Methodology’s of Payment

Understanding Payment Risk – The Risk Ladder

Documentary Collections

Documentary Credits

Understanding Documentary Credit Process

Responsibilities of Correspondent Banks in Trade

Targeted Audience Banking professionals who have not attended a formal course in Trade Finance and who wish to move and build a strong career in Trade Finance.

Prerequisites None

Duration 3 Days

Methodology Lectures, Exercises and Case Studies

Sharjah Feb 3-5 Sept 8-10 Mar 17-19 (A) Abu Dhabi Jan 20-22 Sept 29-Oct 1 Dubai Jan 15-17 May 7-9 Sept 17-19 Al Ain May 12-14 Fujairah Feb 10-12

27

Trade Finance-Advanced Course No:1112

Overview This advanced course will provide delegates who are already familiar with or are working in a trade finance environment, with an insight into the more complex trade finance techniques that are becoming more common.

Contents Trade Finance versus ‘balance sheet lending’

Understanding, identifying and managing risk (Importer and Exporter’s risk)

Risk mitigation, management and transfer

The mechanics and use of: Back to Back L/C structures, Transferable L/Cs, Revolving L/Cs

The effective use of red and green clause letters of credit

Standards of checking Documents

Structuring Finance for the Trader

International Demand and Contract Guarantees / Bonds Scope and Application

Different types – Bid, Performance, Advance payment and Retention bonds

Rules governing guarantees and bonds (Legal jurisdiction and expiry date issues)

Opportunity spotting

Standby L/C’s (SBLCs)

Receivables Financing

Mechanics of Factoring and Invoice Discounting

Forfeiting – an important adjunct to the TF mechanism

Role of Credit Insurance and Nightmare scenarios

Targeted Audience All officers who have attended Trade finance Basic course or Officers with at least 2 years of experience in Trade or Credit departments in Banks.

Prerequisites 1111: Trade Finance Basic

Duration 3 Days


Sharjah March 3-4 Sept 29-Oct 1 Nov 10-12 Abu Dhabi Mar 17-19 Nov 24-26 Dubai Apr 16-18 Oct 22-24

28

Documents Examination (ISBP) Course No:1113

Overview Understand how the practices articulated in UCP 600 are applied by documentary practitioners. Determine compliance of documents with the terms of letters of credit and the impact of modifications or exclusions of provisions of UCP 600 on International Standard Banking Practice.

Contents Preliminary Considerations

The application and issuance of the credit

General Principles

Invoices

Ocean / Marine Bills of Lading (Covering Port-to Port Shipments)

Charter Party Bill of Lading

Multimodal Transport Documents

Air Transport Documents

Road, Rail or Inland Waterway Transport Documents

Insurance Documents

Certificate of Origin

Targeted Audience Trade finance, Documentary Credit, Audit senior staff who should be familiar with UCP 600

Prerequisites 1111: Trade Finance Basic

Duration 3 Days

Methodology Presentation, discussion, and group cases

Sharjah April 7-9 Nov 24-26 Abu Dhabi Dec 8-10 Dubai Jun 18-20 Dec 17-19

29

SWIFT Messaging Course No:1114

Overview This course will give you an overview of SWIFT, its basics, its message standards and its main products and services. It also provides you with the necessary foundations to enable you to attend more advanced courses.

Contents What is SWIFT?

Explain SWIFT message work flow between banks through SWIFT society

How to identify your counterparties

How to distinguish the SWIFT message standards and types

About the SWIFT acknowledgement

SWIFT Collection Messages

About the documentary Credit Messages

Targeted Audience Current and New users who need a general overview of SWIFT Message Standards and types

Prerequisites None

Duration 2 Days

Methodology Lectures, Discussions, and Exercises

Sharjah Apr 14-15 Abu Dhabi Jun 9-10 Dubai Apr 23-24

30

Contents

Credit Managemet Corporate & Project Finance Programs

Code Course Name

1201 Basic Financial Calculations

1202 Credit Appraisal Techniques

1203 Credit Management

1204 Financial Statement Analysis Basic

1205 Problem Loan Management

1206 Project Financing

1207 Real Estate Finance

1209 Syndicated Loans

1210 Working Capital Finance

1211 Financial Statement Analysis - Advanced NEW

1212 SME Finance NEW

31

Cre

dit

Mgt

.C

orp

ora

te &

Pro

ject

Fin

ance

Pro

gram

s

Credit Managemet Corporate &

Project Finance Programs

Basic Financial Calculations Course No:1201

Overview This course provides a hands-on introduction to basic financial mathematics and the use of financial calculators. Participants will learn about time value of money and discounted cash-flow principles. Financial market participants who are unsure of their financial math skills will find this course useful.

Contents The time value of money

Financial calculators and using them

Interest/ Return calculations

Mortgage, asset valuation

Bond valuation

Cash flow analysis and calculations

Targeted Audience Retail and corporate staff with basic knowledge of accounting and mathematics.

Prerequisite None

Duration 3 Days

Methodology Presentation, lecture, illustration, exercise and case studies.

Sharjah Jan 27-29 Sep 22-24 (A) Abu Dhabi Mar 3-5 Dubai Nov 26-28

33

Credit Appraisal Techniques Course No:1202

Overview Credit Appraisal remains one of most critical functions of any bank. This course will give the participants a good grounding in the basics of credit analysis and business evaluation. Participants can hone their skills of going behind the financial statements and detecting inconsistencies, if any. Participants will develop the necessary skill to match credit facilities to the needs of borrowers and mitigate risks through documentation, covenants and collateral security.

Contents Basic principles of bank credit

Credit risk analysis through ratios and cash flow analysis

Univariate and Multivariate analysis

Forecasting financials and sensitivity analysis

Importance of Site Inspections

Credit scoring

Credit rating

Cash flow lending

Evaluation of working capital and term loans

Ensuring proper use of bank facilities

Structuring of facilities

Targeted Audience Commercial loan officers with at least 6 Months experience in the commercial credit department who wish to enhance their knowledge about credit appraisal techniques

Prerequisites 1204: Financial Statements Analysis

Duration 3 Days

Methodology Lectures, exercises, and case studies

Sharjah Feb 3-5 Jun 9-11 Abu Dhabi Jan 27-29 Jun 30- Jul 2 Dubai Apr 16-18 Nov 12-14

34

Credit Management Course No:1203

Overview The objective of this course is to provide participants with adequate knowledge about the management of Credit in banks. Participants will learn about the importance of Credit culture and its impact on the credit process. Participants will learn about administration of loans, post-sanction follow-up of loans and the process of securing collateral. Participants will be able to appreciate the portfolio approach to credit management.

Contents Overview of Credit Management

Regulatory Framework and Prudential Norms

Credit Policy in Banks

Documentation and types of security

Credit Evaluation: Term Loans & Working Capital

Credit Monitoring

Follow up and Recovery Management

Targeted Audience Executives from corporate banking

Prerequisites 1202: Credit analysis Techniques

Duration 3 Days

Methodology Lectures, discussion and case studies

Sharjah Mar 10-12 Sep 15-17 Abu Dhabi Apr 28-30 Oct 27-29 Dubai

35

Feb 26-28 Dec 17-19

Financial Statement Analysis Basic Course No:1204

Overview The course on financial statement analysis provides participants with a fundamental understanding of accounting principles, concepts, conventions, and key characteristics of accounting information. Participants will be able to learn about the various types of financial statements and their importance. They will learn the use of various analytical tools like ratio analysis and common-size statements and distinguish between cash flows and profits and identify the different types of cash flows. They will be able to identify the key line items on the financials and their inter-relationships.

Contents Overview of the purpose and structure of financial statements

Important accounting principles, concepts, conventions and characteristics of accounting information

Reading and understanding the balance sheet and income statement

Trend analysis / common size statements

Ratio analysis

Cash flows

Targeted Audience Lending personnel or management trainees with a basic knowledge of accounting. - Junior commercial loan officers

Prerequisites None

Duration 3 days

Methodology Lectures, illustrations, exercises, and case Studies

Sharjah May 26-28 Nov 10-12 Abu Dhabi Jan 13-15 May 5-7 Dubai Mar 12-14 Oct 1-3 Alain Mar 3-5 Fujairah Jan 20-22

36

Problem Loan Management Course No:1205

Overview This course will enable participants to identify the early warning signals of problem loans. Participants will be able to recognize the causes of business failure and operating losses. They will be able to develop a concrete set of procedures once a problem loan has been identified. Participants will explore options for resolving problem loans including workout, outplacement and liquidation.

Contents Causes of Problem Loans and Costs

Identification of Problem Loans and Measuring Delinquency-Regulatory guidelines

Controlling Problem Loans

Analysis of the Remedial Actions

Strategy for Loan Recovery

Mandate for Loan Recovery and Legal mechanisms

Execution of Loan Recovery and System for Monitoring

Targeted Audience Commercial lending officers with a good understanding of credit analysis.

Prerequisite 1202: Credit Appraisal Techniques

Duration 3 Days

Methodology Lectures, discussions, and case studies

Sharjah Jan 6-8 Apr 28-30 Abu Dhabi Feb 24-26 Oct 6-8 Dubai

37

Jan 29-31 Nov 19-21

Project Financing Course No:1206

Overview The course will provide participants with an overview of the core principles of project finance. Participants will gain a greater insight into Project Risks and grasp the crucial factors and techniques used in structuring project financings. Participants will be able to understand the essential credit issues in appraising project finance proposals.

Contents Fundamentals and Rationale of Project Financing

Analysis of Project Viability and Risk Management

Security Arrangements and Legal Structure

Role of Credit Ratings and Project Evaluation

Ownership and Financial Structuring

Legal Documentation and Funding Sources

The Lenders perspective

Sponsors Perspective

Targeted Audience Staff working in commercial loans departments. It is a prerequisite for UAE nationals to have 2 years minimum experience, and for others 3 years experience.

Prerequisites 1202: Credit Appraisal Techniques

Duration 3 Days

Methodology Lectures, exercises, discussions

Sharjah May 5-7 Oct 20-22 Abu Dhabi May 12-14 Dubai Apr 23-25 Dec 24-26

38

Real Estate Finance Course No:1207

Overview This course is an introduction to the basic concepts and tools used by real estate professionals to analyze the financial feasibility of real estate developments. Participants will be able to analyze the risk and returns of investing in property. They will understand the relative advantages of debt and equity financing structures and the relevance of property cash flows.

Contents Measuring Real Estate Returns

Property Finance Risk Management

Financing Instruments & Techniques

Financial Structures: Development

Financial feasibility: Developing the Business Plan

Securitization of Real Property Interest & Mortgages

Targeted Audience Executives in personal & corporate banking who finance real estate, senior executive who wish to advance their knowledge of real estate finance.

Prerequisites 1202: Credit Appraisal Techniques

Duration 3 Days

Methodology Case studies, presentation and interactive discussions

39

Sharjah Jan 20-22 Abu Dhabi Feb 3-5 Dubai May 14-16

Syndicated Loans Course No:1209

Overview This course aims at providing participants with knowledge of organizing and participating in syndicated loans. This course highlights the legal issues in a syndicated loan and provides an insight into the nature of documents and covenants. Participants will understand the roles of various participants in structuring a transaction and how to price a syndicated loan.

Contents Characteristics of Loan Syndication

Advantages and disadvantages to borrowers and banks

Identifying strategies for syndicate participants and their roles

Significant titles in Syndicate facilities

Types of syndicated facilities

The syndication sales cycle and principal milestones

Analyzing principal elements of the pricing structure

Reviewing pricing strategies and the trade-off between price and structure

Loan agreements/documentation in syndication

Evaluating how to negotiate the best deal

Transfer mode in Secondary market

Targeted Audience Participants possessing knowledge of corporate credit

Prerequisites 1203: Credit Management

Duration 2 Days

Methodology Lecture and case studies

Sharjah March 17-18 Abu Dhabi Feb 17-18 Dubai Apr 9-10

40

Working Capital Finance Course No:1210

Overview This course will enable the participants to understand the various components of operating cycle The participants will learn to link the financing structures with the stages of the operating cycle. They will able to identify the merits of appropriate funded and non-funded instruments required for working capital finance.

Contents Working capital cycle.

Various components affecting working capital cycle

Various products for working capital financing

Structuring of the required facilities

Precautions to be taken in working capital assessment

Supervision & follow up for efficient utilization of working capital finance.

Targeted Audience Executives in corporate banking department responsible for funding working capital

Prerequisite 1202: Credit Appraisal Techniques

Duration 2 Days

Methodology Lecture, illustrations and case studies.

41

Sharjah Jun 23-24 Abu Dhabi Sept 22-23 Dubai Sept 10-11

Financial Statements Analysis Advanced Course No:1211

Overview This Course will enable participants to identify balance sheet strengths, weaknesses and inconsistencies if any. The participants will also be able to gauge the quality of earnings. They will learn the used of advanced analytical tools and glean information from notes to accounts. Participants will perform simple credit analysis and industry analysis. They should be able to identify signals that indicate fraudulent reporting

Contents Review of Balance sheet, Income statement and Cash Flow Statement

Inconsistencies in financial statements

Sources and applications of funds analysis.

Horizontal and Vertical analysis

Ratio analyses/Du Pont model

Cash flow analysis

Preparing proforma financial statements and validating them.

Liquidity and Solvency

Overview of Credit Analysis and Industry analysisalysis

Targeted Audience Recent entrants into the credit department with about 6 months to one year experience.

Prerequisites 1204: Financial Statements Analysis- Basic

Duration 3 days

Methodology Case studies, presentation & interactive discussions

Sharjah Mar 24-26 Nov 24-26 Abu Dhabi May 19-21 Dec 15-17 Dubai Jun 11-13 Oct 8-10

42

SME Finance Course No:1212

Overview The broad objective of the Course is to improve the capacity of participants to appraise Micro and SME credit requests .Participants will be able to Identify business financing needs of SMEs and understand and apply the key concepts of financial analysis to SMEs risk, particularly through cash flow and budget analysis, They will be able to Identify early warning signs of company distress and adopt appropriate conduct vis-à-vis SME’s in distress.

Contents Introduction to Small and Medium Enterprises Lending

Challenges in SME lending

Credit Analysis

Cash Flow Analysis and Breakeven and Debt Service

Ratio Analysis

Loan Structuring

Loan Documentation

Monitoring

Problem Loans

Targeted Audience The course is suitable for relationship managers responsible for the development of Micro and SMEs portfolios.

Prerequisites None

Duration 2 days


43

Sharjah Dec 15-16 Abu Dhabi Jun 16-17 Dubai Dec 10-11

Contents


Code Course Name

1301 General Business Communication

1302 English for Bankers I

1303 English for Bankers II

1305 English Speaking Skills

1306 Business Writing

1307 Report Writing Skills

1308 English Course- Entry Level NEW (PRE/POST ASSESSMENT)

1309 English Course- Intermediate Level NEW (PRE/POST ASSESSMENT)

45

Ban

king

Engl

ish

Pro

gram

s


General Business Communication Course No:1301

Overview To introduce the fundamentals of good business communication.

Contents Communication theory

Letters

Persuasive communication

Verbal communication skills

Targeted Audience This program is intended for those with a high level of English.

Prerequisites None

Duration 3 Days

Methodology Presentations, discussions, class work, activities, case studies

Sharjah Jan 27-29 Nov 17-19 Abu Dhabi March 17-19 Dec 8-10 Dubai April 16-18 Dec 17-19 Alain Feb 17-19 Fujairah Oct 27-29

47

English for Bankers I

Overview To enable trainees to use English more effectively in a banking context.

Course No:1302

Contents Banking and finance vocabulary

Revision of grammar structures

Handling information

Making arrangements, offers and requests

Targeted Audience This program is intended for those employed by banks with an elementary to intermediate level ability in the use of English. An admission test may be required prior to acceptance.

Prerequisites None

Duration 5 days

Methodology Presentations, discussions, class work, role-plays, audio CDs

Sharjah Jan 13-17 Apr 7-11 Jun 9-13 Abu Dhabi Jan 27-31 May 5-9 Oct 6-10 Dubai Feb 10-14 May 19-23 Nov 10-14 Rak

48 Sep 15-19

English for Bankers II Course No:1303

Overview To develop and expand skills in all aspects of English relating to banking, business and finance.

Contents Reading and comprehension of banking vocabulary at an advanced level

Planning and writing business emails

Agreeing and disagreeing

Social and business expressions

Targeted Audience This program is intended for those with a high level of English.

Prerequisite 1302: English for Bankers I

Duration 5 Days

Methodology Presentations, discussions, class work, role-plays, audio CDs

Sharjah Feb 3-7 May 5-9 Sep 29-Oct 3 Dec 8-12 Abu Dhabi Feb 10-14 Jun 16-20 Nov 17-21 Dubai Mar 3-7 Jun 23-27

49 Nov 24-28

English Speaking Skills

Overview Improve trainees’ ability to participate in conversations in English.

Course No:1305

Contents Practicing general conversation tactics

Asking questions and making enquiries

Expressing opinions, likes and dislikes

Using language to discuss current affairs

Making small talk

Practicing listening and pronunciation

Targeted Audience This program is intended for participants with at least an intermediate level of English.

Prerequisites None

Duration 5 Days

Methodology Presentations, discussions, practical exercises, role plays, group/pair work, audio CDs and DVDs

Sharjah Feb 24-28 Oct 6-10 Abu Dhabi Mar 10-14 Sep 22-26 Dubai Mar 17-21 Oct 20-24

50

Business Writing Course No:1306

Overview To plan and accurately compose business emails, letters, memos and reports.

Contents

Organizing content and layout

Using appropriate grammar and vocabulary

Writing in a clear and concise business style

Achieving an appropriate tone


Prerequisites None

Duration 2 Days

Methodology Presentations, discussions, class work, role-plays, group / pair work

Sharjah Mar 10-11 Dec 22-23 Abu Dhabi Mar 24-25 Oct 27-28 Dubai Apr 21-22 Nov 5-6 Alain Sep 15-16 Fujairah Jun 2-3

51

Report Writing Skills

Overview To train the trainees in writing reports in a banking context.

Course No:1307

Contents Grammar and language of formal reports

Type and structure of reports

Presentation of data in various formats (graphs, figures, charts etc) within a report

Writing and editing reports

Minutes of meetings


Prerequisites None

Duration 2 Days

Methodology Presentations, discussions, class work, role-plays, group/pair work

Sharjah March 24-25 May 26-27 Abu Dhabi April 28-29 Sept 8-9 Dubai Jan 8-9 Sept 24-25

52

English Course- Entry Level (PRE/POST ASSESSMENT REQUIRED)

{Extended programs running twice a week for a durationof 4 weeks}

Overview The course helps those already working in the fields of banking and finance to develop key language functions.

Course No:1308

Contents Reading and comprehension of banking vocabulary at an elementary to intermediate level

Formal and informal communications styles

Preparing for and chairing meetings

Writing clearly and concisely

Targeted Audience This program is intended for those employed by banks with an elementary to intermediate level ability in the use of English.

Prerequisite None

Duration 8 Days, twice a week over four weeks, Evenings

Methodology Discussions, practical exercises, role plays, group/pair work and audio CDs

Dubai Feb (4, 6, 11, 13, 18, 20, 25, 27 ) May (6, 8, 13, 15, 20, 22, 27, 29) Sep (9, 11, 16, 18, 23, 25, 30, Oct 2)

53

English Course-Intermediate Level (Pre/Post Assessment Required)

{Extended programs running twice a week for a durationof 4 weeks}

Overview The course helps those already working in the fields of banking and finance to develop their banking vocabulary and confidence in using English in everyday situations.Contents

Course No:1309

Reading and comprehension of banking vocabulary at an intermediate to advanced level

Understanding and writing business reports

Preparing and delivering effective presentations

Targeted Audience This program is intended for those employed by banks with an intermediate to advanced level ability in the use of English.

Prerequisites None

Duration 8 Days, twice a week over four weeks, Evenings

Methodology Discussions, practical exercises, role plays, group/pair work and audio CDs

Dubai Mar (4, 6, 11, 13, 18, 20, 25, 27) Jun (3, 5, 10, 12, 17, 19, 24, 26) Nov (4, 6, 11, 13, 18, 20, 25, 27 )

54

Contents

Treasury and Investment Programs

Code Course Name

1401 Assets and Liabilities Management

1403 Business Valuation

1404 Capital Markets and Money Markets

1405 Foreign Exchange- Basic

1406 FX and Money Markets-Advanced

1407 Derivatives

1408 Investment Banking

1409 Portfolio Management & Mutual Funds

1410 Private Banking

1411 Stock Market Analysis & Valuation

1412 Treasury Management

1413 Fixed Income Analysis

1414 Structured Products

1415 Corporate Banking

55

Trea

sury

&In

vest

men

tP

rogr

ams

Treasury & Investment Programs

Asset Liability Management (ALM) Course No:1401

Overview The course aims to assist the course participants understand the traditional, as well as the changing landscape of ALM in banks, to equip them to employ the traditional methods and to explore reviewed developments in risk measurement, and to enable them to appreciate how the ALM process integrates with the overall strategy of the banks.

Contents ALM and Role of Asset Liability Management Committee (ALCO)

Interest rate structure and comparison to interest/product pricing of assets and liabilities

Loan and investment portfolios in the light of the FX, liquidity, credit and contingency risks

Actual performance against the projections and the reasons for any effect on spreads

Parameters for the purpose of stabilizing ALM of banks including NII, NIM etc.

Basel committee prescriptions for ALM

Targeted Audience Risk Managers and Analysts, Treasurers, Branch Managers, Fund Managers, Auditors, Controllers, Regulators, Legal and Compliance Staff.

Prerequisite 1911: Risk Management in Banks

Duration 3 Days

Methodology Lectures, Discussions, Exercises and Case Studies.

Sharjah March 3-5 Abu Dhabi Feb 17-19 Dubai Jan 15-17

57

Business Valuation Course No:1403

Overview The course sets out to identify the rationale and scenarios for doing business valuations. It concentrates on the different valuation methodologies, used to assess the value of the business and, finally highlights the sensitivity and scenario analysis, which is used to improve the base case valuation.

Contents Introduction to business valuation and common valuation methodologies

Determining and reconciling free cash flow with the consolidated statement of cash flow value drivers

WACC: calculating the after-tax expected cost of debt, using CAPM to calculate the expected cost of equity

THE DCF approach to business valuation & its limitations

Terminal value and its impact on the DCF valuation

Sensitivity and Scenario Analyses

Targeted Audience Officers from Treasury, Investments, Private Banking, and Wealth Management (Participants must have good understanding of basic corporate finance)

Prerequisites 1201: Basic Financial Calculations

Duration 3 Days

Methodology Lectures, illustrations, exercise and case studies.

Sharjah Feb 10-12 Abu Dhabi Mar 31 -Apr 2 Dubai Jun 18-20

58

Capital Markets and Money Markets Course No:1404

Overview This course is to familiarize the participants with the basic concepts of financial markets and to learn the mechanics of trading securities in capital markets especially in DFM, ADX and Nasdaq-Dubai. See the deep practical view of the how financial markets are operating. To understand how stock market indices works and how they are calculated. The role of custodians, clearing and settlement houses within these markets and how they interact with stock exchanges around the world.

Contents Financial markets, local and international markets and its role

The capital markets of GCC in general and of the UAE in particular (NASDAQ-Dubai, DFM & ADX)

Regulatory framework of capital markets including (SEC, FSA, SCA & DFSA)

Major stock exchanges of the world and their working mechanisms

Stock market indices and how to interpret them

Trading systems in the exchanges of the world including of NASDAQ-Dubai, DFM & ADX

Placing orders and settlements procedures

Concept, procedures and mechanisms of the corporate actions (type of Dividends, Right issue, Stock splits)

Type of accounts in the capital markets

Trading, clearing, settlement, transfer of ownership and custody of securities mechanisms

Clearing and Settlement: The role of Central Securities Depositories (CSDs) – LCH.Clearnet, Euroclear, Crest, Clearstream etc.

Targeted Audience Officers in investment department, brokerage division, treasury department, private banking/wealth management and operations department.

Prerequisites None

Duration 2 Days

Methodology Lectures, exercises and case studies

Sharjah March 17-18 Sep 8-9 Abu Dhabi Jan 27-28 Dubai Feb 24-26 July 2-3 Alain April 14-15

59

Foreign Exchange - Basic Course No:1405

Overview The course aims to offer the participants basic understanding of the FX market and Money Markets and their respective frameworks, and to familiarize the participants with the FX products & money market instruments.

Contents Fundamentals of foreign currency exchange rates

FX quoting and pricing

Cost to trade Forex and to calculate profits and losses

Leverage impact on Forex trading & the risks of Forex trading

Money market and its various instruments

Operations of the money markets in banks

FX and money market products as asset classes in portfolio/asset management

Targeted Audience Junior Staff working in the Treasury Divisions, Remittances, FX and Foreign Trade Departments of Banks

Prerequisites None

Duration 3 Days

Methodology Lectures, Illustrations and Exercises

Sharjah Feb 24-26 Apr 21-23 Abu Dhabi Jan 13-15 Sep 8-9 Dubai Mar 12-14 May 28-30 Al Ain Nov 17-19

60

FX and Money Markets -Advanced Course No:1406

Overview The aim of this course is to enable the participants to analyze market dynamics, instruments & arbitrage and hedging opportunities in the FX and money market

Contents FX and money market instruments including short-term interest rate products

How and why the FX markets fluctuate and the impact of central banks?

Manage interest rate and currency risk using money market instruments

Repurchase Agreements (Repo) and reverse Repo

Hedging strategies using swaps, FRAs, futures and options and arbitrage opportunities

Benchmark interest rates like LIBOR and EIBOR and its impact on interest rate risk management

Targeted Audience Managers Corporate, Money Market Executives, Treasury Executives, Relationship Officers, FX Executives, Accountants and Auditors, Finance Executives

Prerequisite 1405: Foreign Exchange Basic

Duration 3 Days

Methodology Illustrations, Exercises & Case Studies

Sharjah March 24-26 Jun 9-11 Abu Dhabi Nov 17-19 Dubai

61

Oct 8-10 Nov 5-7

Derivatives Course No:1407

Overview Participants will learn the structure of all types of derivatives including forwards, futures, swaps, traded options, OTC options, and warrants and convertibles and will be equipped to employ derivatives in hedging the clients’ investment portfolios.Contents

Contents Concepts of forwards, futures, options and swaps

Integrated swaps and fixed income products

Valuation of forwards, futures, options and swaps

The central pricing methodologies for forwards, futures and swaps, options etc.

Hedging principles and risk management

VAR Approach

The use of derivatives in investment management portfolios

Targeted Audience Derivatives traders and salespersons, Product control and middle office staff, Corporate treasury staff Financial control and risk management personnel, Fund managers, Private bankers and Investment advisors, Derivatives systems developers

Prerequisites 1404: Capital Markets & Money Markets 1405: Foreign Exchange-Basic

Duration 2 Days

Methodology Lectures, Exercises, Incorporating case studies and workshop sessions.

Sharjah Jun 16-17 Abu Dhabi May 12-13 Dubai June 5-6

62

Investment Banking Course No:1408

Overview The course assists the participants to understand corporate objectives and identify clients / prospects needs, advise and recommend appropriate strategies or investment banking solutions to clients, assess and evaluate different financing alternatives and valuation methodologies, and to learn the process of effective negotiation.

Contents Commercial Vs. investment banking

Asset management including the equity market and the fixed income market

Stock and bond offering including IPOs & book building process

Merger and acquisition

Private placement and reorganization

Institutional sales and trading

Securities regulations & ethics

Investment banking scope in GCC and transactions.

Targeted Audience Corporate finance professionals in investment banks, IB divisions of commercial banks, corporate and law firms. Venture capitalists, Strategic Planners, Management Consultants and , Accountants.

Prerequisites 1404: Capital Markets & Money Markets 1405: Foreign Exchange-Basic

Duration 3 Days

Methodology Lectures, worked examples, case studies and and role-play exercises to ensure participants' understanding of the techniques being discussed.

Sharjah Mar 31 -Apr 2 Abu Dhabi Jun 30- July 2 Mar 17-19 Dubai Mar 26-28 Nov 26-28

63

Portfolio Management and Mutual Funds Course No:1409

Overview The course aims to make participants understand the analytics necessary to manage a portfolio by using various asset classes particularly equity and bonds, implement an assortment of equity and fixed income strategies , comprehend the interrelationships between these strategies, understand the concept of securitization and develop the portfolio performance parameters.

Contents Asset Classes: equity, money market products, fixed income securities, currencies, property, commodities,

derivatives etc.

Equity Portfolio Management: Diversification and hedging the equity portfolio.

Fixed Income Portfolio: advantages for individuals: bonds vs. bond funds, advantages for institutions: active vs. passive strategies.

Collective Investment Schemes (Mutual Funds)

Securitized Products: MBS, ABS and CDOs.

Portfolio Performance Measurement.

Targeted Audience Junior Portfolio Managers, Money Managers, Research Analysts, Client Services Staff, Consultants, Individual and Institutional Investors, Private Bankers and Financial Advisors, Research Staff Members of Banks and Financial Institutions.

Prerequisites 1404: Capital Markets & Money Markets 1413: Fixed Income Analysis

Duration 3 Days

Methodology Lecturers, Case Studies and Exercises.

Sharjah Sep 29-Oct 1 Abu Dhabi Jun 9-11 Dubai Feb 19-21

64

Private Banking Course No:1410

Overview The course aims to assist participants to design a successful private banking strategy to maximize profitability, implement innovative marketing techniques to win new business and defend an existing client base, use creative asset management products and services to meet specific client demands and formulate innovative asset planning services to benefit both the client and the bank.

Contents Design a successful private banking strategy to maximize profitability

Implement innovative marketing techniques to win new business and defend an existing client base.

Various types of asset management products including Sharia’ compliant products

Use creative asset management products and services to meet specific client demands

Trust and Waqf creation, off-Shore accounts and tax implications

Targeted Audience Professionals and bankers in the areas of private banking, wealth management, relationship management, investment management, trust management, department heads etc.

Prerequisite None

Duration 2 Days

Methodology Presentation, lively discussions, real-life case studies

Sharjah Oct 6-7 Abu Dhabi Nov 24-25 Dubai Apr30 - May 1

65

Stock Market Analysis and Valuation Course No:1411

Overview The aim of the course is to familiarize the participants with the basic concepts of stock and bond analysis and to highlight tools and valuation techniques used in the analysis. To enable them to apply these techniques to select the equity and fixed income securities traded in the stock exchanges.

Contents Overview of financial and capital markets.

Common stock valuation approaches : Fundamental Vs. Technical analysis

How Fundamental Analysis deals with company's performances Vs. Technical Analysis which deals with charts and formations

CAPM and the concept of Beta

Bond valuation including impact of change in interest rates on bond prices, yield to maturity, Duration etc.

Typical bond investing strategies including active vs. passive strategies

Targeted Audience Treasury, investment, private banking, and wealth management and anyone dealing with capital markets

Prerequisites None

Duration 3 Days

Methodology Lectures, Illustration, Exercises and Case Studies.

Sharjah Jun 23-25 Abu Dhabi Oct 6-8 Dubai Nov 12-14 Al Ain Sept 8-10

66

Treasury Management Course No:1412

Overview This course sets out to provide participants/delegates with a comprehensive understanding of how to manage treasury affairs with a detailed look at the various financial instruments that can be traded.

Contents Treasury management overview: corporate strategy, role of the treasurer in raising capital and managing

corporate risks.

Treasury organization and structure including back, middle and front office operations.

Treasury control framework and treasury performance management.

Cash management objectives including cash flow forecasting and working capital management.

Money markets instruments including types of instruments, discount versus interest bearing securities, short-dated bonds, the repurchase agreement etc.

Bond risk management strategies.

Targeted Audience Senior staff in treasury department, investment department & branch managers with back ground in financial markets products.

Prerequisites 1406: FX and Money Markets –Advanced.

Duration 3 Days

Methodology Lectures, Discussion and Case Studies.

67

Sharjah Jan 6-8 Abu Dhabi April 21-23 Dubai Oct 29-31

Fixed Income Analysis Course No:1413

Overview The aim of the course is to develop skills, and competencies in analyzing fixed income securities markets and to familiarize the participants with the concepts of bond pricing and its application. To gain an insight into fixed income securities in the framework of investment and risk management and the impact of rating on bond prices.

Contents Overview of fixed income markets

Fixed income product types

Bond price/bond quote/bond yield (YTM)

Fixed Income Analysis. - Calculating Yield, understanding cash flow, pricing bonds, bond valuation, time value of money, essentials of yield curve

Bond investment & risk factors, overview of investment Risk, types of risks

Role of rating agencies

Targeted Audience Officers from Treasury, investment, private banking, and wealth management. Anyone dealing with fixed income securities

Prerequisites None

Duration 2 Days

Methodology Lectures, Illustrations, Exercises and Case Studies

Abu Dhabi March 10-11 Dubai Dec 17-18

68

Structured Products Course No:1414

Overview The course sets out to provide participants with a clear understanding of the role of structured product vehicles and to demonstrate a practical understanding of the core concepts behind structured products and the range of assets including sharia’ compliant products linked to structured products.

Contents Mechanics of structured products & origins of interest in structured products

Why issuers create structured products?

Investor’s interest in structured products

SPVs & underlying assets used for SPVs

Securitization of Sharia’ Compliant Islamic Products

Current state of Structured Products used in UAE and its scope

Targeted Audience Sales staff, traders, financial analysts, securitization market practitioners, portfolio risk managers, corporate financiers, treasurers, credit risk managers and bank staff with basic understanding of financial market asset classes.

Prerequisite 1404: Capital Markets and Money Markets

Duration 2 days

Methodology Illustrations, exercises and cases

69

Sharjah Jun 2-3 Abu Dhabi Oct 20-21

Corporate Banking Course No:1415

Overview This is a comprehensive strategic management course for senior banking executives that will assist them to understand the success factors of corporate banking, how to use the planning process to set goals, control costs and to increase the profitability of clients and sales channels.

Contents Successful corporate banking strategy to maximize profitability in terms of risk adjusted returns.

Planning and budgeting process to increase the value of bank and control costs

Build a competitive, client oriented sales organization to respond to the needs of corporate clients.

Implement an effective rating system for corporate and cash flow based lending, and risk adjusted pricing under Basel II.

Streamline the bank’s credit policies and processes and optimize the cooperation between the credit department and the sales organization.

Identify the major risk factors in corporate banking and implement an effective risk management system.

Targeted Audience Heads of Corporate Banking, Corporate Banking Relationship Managers and Directors, Credit Managers and Directors, Corporate Debt Advisers and other banking professionals who need to understand corporate banking operations.

Prerequisites 1914: Credit Risk Management

Duration 3 Days

Methodology The program is highly interactive, making extensive use of case studies, exercises and group discussions as well as presentations by the Course Instructor.

Sharjah May 26-28 Sep 22-24 Abu Dhabi Dec 22-24 Dubai Jun 25-27 May 21-23

70

Contents

Marketing Sales & Customer Service Programs

Code Course Name

1501 Achieving Teller Excellence

1502 Breakthrough Customer Service

1504 Customer Relationship Management Corporate

1505 Customer Relationship Management Retail

1506 Ground Rules and Code of Ethics

1507 Marketing of Financial Services

1508 Tele Sales Skills

1509 Business Etiquette

1511 New Banking Product Development

1512 Effective Selling Techniques NEW

71

Mar

keti

ng

Sal

es&

Cust

om

er

Ser

vice

Pro

gram

s

Marketing Sales & Customer

Service Programs

Achieving Teller Excellence Course No:1501

Overview The program takes you through what a customer requires and desires from us as Bankers, and it will equip you with skills required to professionally deal with any service situation.

Contents Introduction

Customer satisfaction

Customer Interaction cycle

Handling Unusual/ Unexpected situations

Understanding Customer Requirements

Product knowledge & Benefit illustration

Taking leads or referrals for Cross selling

Mock Plays

Targeted Audience All tellers and front line staff of the branch, who have English language fluency or have attended our English program modules

Prerequisite None

Duration 1 Day

Methodology Lectures, discussions and case studies

Sharjah Jan 6 Sept 15 Abu Dhabi April 7 Sept 15 Dubai Jun 5 Nov 12

73

Breakthrough Customer Service Course No:1502

Overview To provide participants with concepts and practice exercises of quality customer service delivery in the banking context.

Contents Understanding the unique nature of the banking service

The customer service “experience” cycle

Having a customer service mindset

Valuing the internal customer

Quality service-what’s in it for you?

Ideas on “breakthrough” customer service

Targeted Audience Functional staff who deal with customers and are responsible for service quality levels

Prerequisites None

Duration 2 Days

Methodology Illustrations, practice sessions, presentations, and action planning

Sharjah Nov 10-11 Abu Dhabi Jan 20-21 Nov 10-11 Dubai Jan 8-9 Sep 17-18 Al Ain Feb 3-5 Fujairah Dec 15-16 RAk Jun 2-3

74

Customer Relationship Management – Corporate

Overview RMS and ARMs will gain understanding of the concept of CRM and will equip them with tools and techniques required to develop an appropriate CRM strategies in a corporate setting.

Course No:1504

Contents The concept of relationship banking

The market Intelligent Enterprise: main principles

Business etiquettes, communication, telephone manners etc.

Design of CRM infrastructure: tools & techniques

New customer acquisition / retention of existing customers

Follow up and cross selling of other products / para banking products

Targeted Audience Relationship Managers and Assistant Relationship Managers in Corporate banking

Prerequisite None

Duration 2 Days

Methodology Lectures, Case Studies, exercises and experiential learning

Sharjah Feb 3-4 Abu Dhabi May 12-13 Sept 29-30 Dubai

75

Feb 12-13 Oct 22-23

Customer Relationship Management – Retail Course No:1505

Overview RMS and ARMs will gain understanding of the concept of CRM and will equip them with tools and techniques required to develop an appropriate CRM strategies

Contents The concept of relationship banking

The market Intelligent Enterprise: main principles

Business etiquettes, communication, telephone manners etc.

Design of CRM infrastructure: tools & techniques

New customer acquisition / retention of existing customers

Handling of customer complaints

Targeted Audience Relationship Managers, Assistant Relationship Managers, Customer Service executives in retail banking

Prerequisites None

Duration 2 Days

Methodology Lectures, Case Studies, exercises and experiential learning

Sharjah Jan 20-21 Abu Dhabi Feb 10-11 Oct 27-28 Dubai Jan 15-16 May 21-22 Al Ain May 26-27 Fujairah May 12,13

76

Ground Rules & Code of Ethics (GRACE) Course No:1506

Overview To bring about professionalism in terms of finer understanding of ethical practices in the Financial Services Industry.

Contents Professional practices/professional conduct in the banking sector

The bank’s leadership role in implementing Code of Ethics

Regulatory requirements on ethics in banks service

Rules, regulation and ground rules

Self Regulation

Confidentiality Steps to counter insider trading

Conflict of interest: Types and Ground Rules to curb conflict of Interest

Internal Code of Conduct

Targeted Audience All bank staff; specifically customer services department and operation departments

Prerequisite None

Duration 1 Day

Methodology Lectures, video films, exercises and discussions

77

Sharjah Sept 22 Abu Dhabi Jun 2 Dubai May 7

Marketing of Financial Services Course No:1507

Overview To impart sales professionals a standardized approach towards the marketing of financial services.

Contents Marketing Management: definition, importance and functions

Financial Services-Distinct characteristics

Test marketing- Distribution of Financial products

Role of Promotion in Marketing New financial Products and marketing Pricing of Bank’s financial Products

Marketing Information systems Role of DSA’s in Marketing

Live Case Studies

Targeted Audience Staff from Marketing departments, customer services departments and product managers

Prerequisites None

Duration 2 Days

Methodology Lectures, video films, exercises and discussions

Sharjah April 7-8 Abu Dhabi Jun 23-24 Dubai April 16-17

78

Telesales Skills Course No:1508

Overview Participants will gain clear understanding of the key skills of good telephone etiquette. The program will provide participants with the understanding of how phone responses by the staff represent the overall image of the company. Verbal and vocal skills are some of the main skills that will be learnt and practiced by attending this course. Concepts such as the Seven Steps of Telesales will be explored in this program, in addition to the identification of the most common objections and exploring ways to overcome them.

Contents Differentiating Your Organization From The Competition

Ensuring The 'First Impression' Is 'A Lasting Impression' - For All The Right Reasons

Using Positive Language

Using The Correct Sequence

How To Sell Professionally

Prospecting & Hunting For New Business

Why Do People Buy?

Identifying Customer Needs

Key Questioning Techniques

Understanding The Telephone Selling Process

Developing Scripts - Using Variations Of Your Script - Practical Applications

Objections - Obstacles or Opportunities?

How To Handle Objections

Targeted Audience Staff interested in developing their telephone selling techniques

Prerequisite None

Duration 1 Day

Methodology Lectures, group discussion, case studies and role plays

Sharjah May-19 Abu Dhabi Feb 24 May 26 Dubai Mar 5 Dec 17 Al Ain Oct 20 Fujairah

79 Sep 8

Business Etiquette Course No:1509

Overview This program will equip participants with the hidden values – and priceless potential – of image, etiquette and protocol and how they can make a difference in business by effectively employing them. Some of the main objectives of this course will include changing the employees into a team of skilled professionals, in addition to presenting and promoting your company with precision and style.

Contents Networking for Success

Dress code and professional attire

Common faux pas for men and women at their professional attire

Business etiquette global rules for a positive first impression

Professionalism and a philosophy of life

Business etiquette as a life attitude

Types of business receptions

Dress code upon business social events

Targeted Audience Bank employees who need to develop their presentation skills in terms of personal conduct in public and/or with customers

Prerequisites None

Duration 2 days

Methodology Lecturers, Group discussion and films

Sharjah Dec 22-23 Abu Dhabi Jan 6-7 May 5-6 Dubai Feb 5-6 Oct 1-2

80

New Banking Products Development Course No:1511

Overview To provide participants with an integrated framework for the development of new banking products and financial services, starting with idea generation and ending with successful launch and control of these products and services.

Contents New product strategy

Generation and evaluation of new ideas and concepts

Testing of new product and marketing strategy development

Business analysis and market testing

Commercialization and Brand identity

Customer adoption process

Case Analysis

Targeted Audience Senior bankers involved in planning for and marketing of new products and services

Prerequisite None

Duration 2 Days

Methodology Structured presentations, group discussions, situation analysis and cases studies

81

Sharjah Jun 2-3 Abu Dhabi Apr 14-15 Dubai Jun 11-12

82

Effective Selling Techniques Course No:1512

Overview This program will help attendees realize the importance of successful selling techniques implementation in complimenting and emphasizing the relationship between the client and organization.

Contents Managing the customers’ expectations to maximize customer value

Required skills for the ideal customer service agents in order to manage customers mind set

Planning and preparing for the selling journey

Presale check list

Impact of first impression and first stage of the selling journey

Different types of selling, and the cause of the execution

Finalizing the sale by ensuring and maintaining customer rapport

The importance of product knowledge in the process of sales execution

Handling objections and complaints

Ensure constant customer satisfaction and trust

Targeted Audience Staff members involved in Sales roles

Prerequisites None

Duration 2 Days

Methodology Presentations, interactive discussions, case studies, and group exercises

Sharjah Jun 16-17 Abu Dhabi March 3-4 Dec 8-9 Dubai Jun 25-26 Nov 26-27 Al Ain Jun 9-10 Fujairah Nov 17-18

82

Contents

Human Resources Management & Leadership Programs

Code Course Name

1601 Bank Branch Management Skills

1602 Coaching and Mentoring

1603 Effective Communication Techniques

1604 Effective Leadership Skills

1606 Negotiation Skills

1609 Stress Management

1610 Team Building

1611 Time Management

1612 Emotional Intelligence

1613 Performance Management

1614 Six Sigma

1615 Total Quality Management

1616 Training Needs Analysis NEW

1617 Project Management - Basic NEW

83

Hum

an R

esou

rces

Man

agem

ent

&Le

ader

ship

Prog

ram

s

Human Resources Management & Leadership

Programs

Bank Branch Management Skills Course No:1601

Overview In the highly competitive market banking environment, profit orientation, efficiency and effectiveness of branches of all banks would be under focus. The program is designed to assist Branch Managers and Senior Managers to identify new business, retain existing business & manage human resources. This program will also enhance the interpersonal skills and emphasize customer relationship and service quality.

Contents Introduction to current business environment and realities

Effective leadership skills

Business Development strategies

Customer relationship management and service quality

Negotiation skills and conflict management

Motivational strategies

Team Building

Performance Management & Measurement process

Profit planning- Managing the revenue line

Time management & Delegation

Effective Communication & Interpersonal skills

Mock Plays

Targeted Audience Branch Managers and Senior Officers

Prerequisite None

Duration 3 Days

Methodology Lectures, discussions and case studies

Sharjah April 14-16 Abu Dhabi May 26-28 Dubai Nov 19-21

85

Coaching and Mentoring Course No:1602

Overview Coaching and mentoring skills are essential in motivating staff, raising their engagement levels and eliminating the fear that prevents them from taking actions. This course will also assist the staff in improving their performance by taking more ownership, meeting their stated goals and developing personal self development skills that will encourage them to take action beyond their comfort zone.

Contents Coaching versus Mentoring & leadership

Setting goals and gaining commitment

GROW model

Employee engagement

Driving performance through coaching

Team dynamics, and motivation

Developing high performance

Action Plan

Targeted Audience Supervisors, Managers, Branch Managers and Team leaders

Prerequisites None

Duration 2 Days

Methodology Presentations, discussion, roll play, and group case studies

Sharjah Feb 10-11 Sept 29-30 Abu Dhabi April 7-8 Dubai Feb 19-20 Sep 24-25

86

Effective Communication Techniques Course No:1603

Overview Attending this program will assist participants in gaining skills for influencing others within meetings and other work environments. Participants will learn about body language and the different social styles of communication necessary for influencing and impacting others.

Contents Developing personal Impact

The key to communicating more effectively

Understanding tools and techniques of communication

Creating Impact with interpersonal communication

Application of learning in the work environment to create the desired outcome.

Communication Theory

Overview of communication

Building Rapport with the target

Communication Types

Body Language & Communication

Role Play, Case Studies

Targeted Audience Officers working in the customer service departments, sales, and receptionists and administrative personnel

Prerequisite None

Duration 2 Days

Methodology Lectures, group discussion, case studies and role plays

Sharjah Feb 3-4 Nov 24-25 Abu Dhabi Apr 21-22 Dubai

87

Jan 29-30 Oct 29-30

Effective Leadership Skills Course No:1604

Overview Leaders in the banking sector are expected to perform over and above their financial and non-financial objectives. Goal setting and performance management processes are some of the key concepts participants will learn more of by attending this program. This will be in addition to other concepts such as team work, the importance of internal partnership and delegation. Leaders and potential leaders attending this program will be equipped with coaching, feedback and effective communication skills.

Contents Understanding good Leadership Behaviors

Learning the difference between leadership and management

Defining qualities and strengths

Polishing interpersonal skills and communication skills

Learning about commitment and effectiveness

Making key decisions

Stress Management

Empowering, motivating and inspiring others

Leading by example

Targeted Audience Middle to senior management and customer service department heads and Branch Managers

Prerequisites None

Duration 3 Days

Methodology Lectures, case studies, exercises and experiential learning

Sharjah Mar 3-5 Oct 20-22 Abu Dhabi May 12-14 Dubai Mar 26-28 Dec 10-12

88

Negotiation Skills Course No:1606

Overview Participants will understand and appreciate the nature of negotiation and where it fits into when dealing with suppliers. Some of the key concepts that will be covered include negotiation process planning, techniques and tactics. Through group activities and case studies, participants will learn questioning, listening and summarizing skills. Participants will be equipped to examine, analyze different negotiation situations base on differences in peoples’ backgrounds and cultures.

Contents Defining negotiation

Planning & preparing for negotiation

Communication in negotiation

Negotiation strategies

Tactics & counter tactics

Negotiating across cultures

Stages of negotiation

Differences in behavioral styles—passive, aggressive and assertive

Identifying techniques for improving self-esteem

Improving communication with different social styles

Risks and benefits in becoming assertive

The role of social styles in assertive communication

Targeted Audience Bank Employees who require this program

Prerequisite None

Duration 2 Days

Methodology Lectures, case studies, exercises and experiential learning

Sharjah Feb 17-18 Dec 15-16 Abu Dhabi Jan 13-14 Dec 22-23 Dubai Feb 12-13

89

Stress Management Course No:1609

Overview Stress occurs for a host of different reasons. This program begins with an examination of the causes of stress, a brief history of stress study, and a self-diagnostic tool with which participants will pinpoint their biggest stressors: time management issues, communication with coworkers etc.

Contents Understand the study of stress and its impact

List tactics for successful time management

Explain how to prioritize and determine what is really important

Demonstrate techniques for interacting with difficult people

Employ physical and mental techniques for coping with stress

Create reachable goals

Begin implementing goals created during the session.

Targeted Audience All middle-senior executives

Prerequisites None

Duration 1 Day

Methodology Lectures, group discussion, case studies & role plays

Sharjah Jan 13 Abu Dhabi Apr 14 Oct 20 Dubai Jan 22 Sep 10

90

Team Building Course No:1610

Overview How to develop your teams to maximize their strengths and enhance productivity, in addition to optimizing organization and work design for success in service delivery teams are some of the key thoughts that will be covered in this program. Participants will be able to motivate their teams by integrating their leadership responsibilities, competencies into their management roles. Moreover, the program will cover insights into the behavioral processes through which teams evolve in business organizations

Contents Modeling key behaviors of effective leadership

Optimizing team processes

Identifying dimensions of difference

Managing measures to affect performance

Applying leadership practices and commitments for maximum payoff

Motivating people to stay

Defining “teamness” in terms of organizational beliefs, norms, values and behavior

Perceiving the unity organization and the self

Institutionalizing the team building dynamic

Targeted Audience Bank staff at any level with at least 1 year experience

Prerequisites None

Duration 2 Days

Methodology Lectures, exercises discussion and videos

Sharjah Jan 20-21 Oct 6-7 Abu Dhabi Jun 2-3 Dubai Jan 15-16 Oct 22-23 Al Ain Sep 29-30 Fujairah Mar 3-4

91

Time Management Course No:1611

Overview This course will enable the participants to identify their own job objectives, key result areas and short-terms targets and set priorities and keep to them. It will also help maximize their use of time through proven scheduling techniques.

Contents Time as a resource

Time stealers

Analyzing your use of time

Planning and objective setting

Time management strategies

Targeted Audience All bank employees who wish to improve their skills and techniques to effectively manage their time.

Prerequisite None

Duration 2 Days

Methodology Lectures, discussions, case studies and group exercises

Sharjah Feb 24-25 Abu Dhabi Jan 6-7 Dubai Mar 19-20 Dec 24-25 Al Ain Apr 7-8 Fujairah May 5-6

92

Emotional Intelligence Course No:1612

Overview Emotional Intelligence is becoming an important field of research especially when it comes to managing emotions in the work place. Analyzing your own emotional intelligence and understanding how to manage your own emotional reactions to achieve desired results is one of the main modules that will be covered in this program. Participants will learn howto increase their ability to communicate and motivate others, based on understanding their emotions and harnessing it to increase morale and inspire high performance.

Contents Utilize the techniques of being emotionally intelligent while dealing with people

Improve work life balance

The 3 dimensions of competence at work

Emotional Intelligence and its role in work

Key competencies that enable someone to be emotionally intelligent

The art of engagement

Social and motivation styles

Targeted Audience All Bank employees can attend this course

Prerequisite None

Duration 2 Days

Methodology Lecture, group discussion, and case studies

Sharjah Jan 8-9 Abu Dhabi May 19-20 Dubai Feb 26-27

93 July 2-3

Performance Management Course No:1613

Overview Performance Management is key in aligning organization goals with individuals’objectives. This program will cover how to motivate staff through cost effective strategies and sharpen the skills of supervisors in assessing the performance of staff. Participants will learn more about the latest management thinking on performance, in addition to how to develop effective performance measurement and management systems.

Contents Roles and responsibilities of individuals and managers in performance management process

Application of pragmatic tools and techniques to develop the performance culture within their units

Goal setting and taking ownership of performance Overview

Importance on ongoing feedback

Reward performance appropriately

Defining standards of performance and setting benchmarks

Designing and installing effective performance measurement systems

Conducting performance appraisal discussions.

Targeted Audience Managers and Heads of departments of various operations, especially HRD and trainers

Prerequisites None

Duration 2 Days

Methodology Lecture, group discussions and case studies

Sharjah April 28-29 Abu Dhabi Sept 22-23 Dubai April 23-24

94

Six Sigma Course No:1614

Overview To diagnose the scope of project, the evaluation process, in addition to the development, analysis and the optimization of the processes.

Contents History of Six Sigma

How is Six Sigma Different

Six Sigma Levels

Deployment

Design for Six Sigma

DMAIC

Targeted Audience Project Managers, Operation Managers, Project Leaders, Team Leaders, Project Engineers, IT Consultants, and HR Managers etc.

Prerequisite None

Duration 3 Days

Methodology Lectures, group discussions, case studies

95

Sharjah May 12-14 Abu Dhabi Nov 17-19 Dubai Apr 7-9

Total Quality Management (TQM) Course No:1615

Overview It involves the understanding of the importance of TQM from human resources, assets and wealth management perspective. Therefore, TQM is an absolute necessity if an organization wishes to remain competitive and relevant, especially in today’s global competition for customers, market and global economy.

Contents

Define key concepts related to TQM

Identify the benefits of TQM

Identify the steps of the Total Quality Management TQM process cycle

Identify the tools used to measure the output of the process cycle

Identify the various facts of benchmarking

Involvement, Empowerment, and Commitment by management and all employees

Meeting customer requirements

Strive for Reducing development cycle times

Improvement through team effort

Reducing product and service costs

Systems to facilitate improvement

Line Management ownership

Recognition and celebration

Challenging quantified goals and benchmarking

Focus on processes / improvement plans.

Targeted Audience Supervisory-level employees

Prerequisites None

Duration 3 Days

Methodology Lectures, group discussions, case studies

Sharjah May 19-21 Abu Dhabi Mar 10-12 Dubai Apr 2-4

96

Training Needs Analysis Course No:1616

Overview This program will equip participants with a needs-analysis approach that is realistic in today's financial climate. It shows you how to apply a highly effective procedure for determining whether or not training is the solution to a job performance problem. Participants will return to their jobs with key skills and confidence to gain acceptance and recognition for their training recommendations to management.

Contents Determine organizational, departmental and individual competencies

Plan a needs analysis system

Design questionnaires/surveys

Design interviews

Analyze job performance

Determine causes and solutions for job performance problems

Determine when (and when not) to train

Determine the cost-benefits of training

Write proposal

Targeted Audience Training analysts, senior instructors, and managers of training who have (or wish to have) input into major decisions about training

Prerequisite None

Duration 2 Days

Methodology Lectures, group discussions, case studies, worksheets and experiential learning materials

97

Abu Dhabi Jun 23-24 Dubai Nov 5-6

Project Management Course No:1617

Overview As the business world grows more competitive, organizations find it necessary to take on an increasing number of projects. Unfortunately, these same organizations often don’t have skilled project managers to handle the work. In this program, participants will learn and practice the critical tools and techniques that have been proven necessary for project management success.

Contents Discussing key definitions, concepts, terminology, and roles

Identifying the project work by creating the work breakdown structure (WBS)

Project work estimation – time and cost

Work assignments and determining resources required for project completion

Assigning ownership to tasks

Budget creation

Targeted Audience Individuals who are new to project management, professionals for whom PM is a secondary part of their jobs), business analysts, managers responsible for projects and experienced project managers looking to review current tools, techniques, and processes

Prerequisites

Duration 3 Days

Methodology Lectures, discussions, charters, fictional case studies and group exercises

Sharjah Mar 10-12 Abu Dhabi Dec 15-17 Dubai May 28-30

98

Contents

Islamic Banking Programs

Code Course Name

1701 Development of New Islamic Banking Products

1702 Introduction to Islamic Banking

1703 Islamic Accounting Standards

1705 Islamic Financial Markets

1706 Islamic Credit Products

1707 Islamic Investment Products

1708 Islamic Jurisprudence of Financial Transactions

1709 Islamic Project Finance

1710 Risk Management in Islamic Banks

99

Isla

mic

Ban

king

Prog

ram

s

Islamic Banking Programs

Development of New Islamic Banking Products Course No:1701

Overview The program aims to familiarize the participants with the shari’ah and legal principles for product designing and to explore the opportunities for structuring new Islamic banking products. It enablesthe participants to comprehend the requisites for Islamic product structuringand identify the challenges in the launching and marketing of new products.

Contents An overview of Islamic products structures

Requisites for Islamic financial engineering: Shari’ah, legal, market knowledge, conventional product knowledge

Approaches to structuring and developing new products: Role of shari’ah advisors andlegal experts, marketing considerations, challenges

New product structuring for different sectors; retail, corporate, liquidity management, wealth management, government, corporations

Standardization in new product design

Targeted Audience Bankers involved in developing and marketing of new products and services

Prerequisites 1702: Introduction to Islamic Banking

Duration 2 Days

Methodology Lecture, presentation, discussion

Sharjah Feb 3-4 Nov 17-18 Abu Dhabi Mar 24-25 Dubai Jan 8-9

101

Introduction to Islamic Banking Course No:1702

Overview The course aims to familiarize the participants with the guiding principles of Islamic banking and finance. The participants shall comprehend the Islamic modes of financing andidentifythe legal and shari’ah framework of Islamic finance industry. The program also highlights the characteristics of Islamic deposit instruments and mechanism of fund management in Islamic banks.

Contents The fundamental and guiding principles of Islamic banking and finance

Shari’ah supervision and guidance; regulation; industry analysis

Islamic bank structure, Islamic VS conventional banking

Deposit instruments in Islamic banks

Fund management in Islamic banks

Islamic banking operations and instruments

Targeted Audience Bank employees who need to be introduced to the principles and operations of Islamic banking and finance

Prerequisites None

Duration 2 days

Methodology Lecture, presentation, discussion and exercises

Sharjah Jan 27-28 May 19-20 Sep 15-16 Abu Dhabi Apr 28-29 Sep 29-30 Dubai Jan 15-16 May 14-15 Sep 17-18 Al Ain Jan 6-7 Fujairah Mar 24-25

102

Islamic Accounting Standards Course No:1703

Overview The program aims to familiarize the participants with broad framework of accounting and financial reporting issues in Islamic financial institutions (IFI). The participants shall identify the accounting objectives, reporting and disclosure requirements as well as Accounting Standards for IFIs developed by the Accounting & Auditing Organization for Islamic Financial Institutions (AAOIFI).

Contents Objectives of Financial Accounting for Islamic bank

General presentation and disclosure in the financial Statements of Islamic banks

International Financial Reporting Standards (IFRS) and Islamic Banking Operations

AAOIFI and the objectives and concepts of financial reporting for Islamic banks

Accounting Standards for Murabaha,ijarah, istisna’a, mudarabah, musharakah, and Investment Accounts

Targeted Audience Bank employees involved in the Accounting, Financial control and Auditing functions of Islamic banks Audit firms professionals andregulators who supervise and inspect Islamic banks


Duration 3 days

Methodology Lecture, presentation, discussion and exercises.

Sharjah April 14-16 Dec 15-17 Abu Dhabi Jun 30- July 2 Dubai Sept 24-26

103

Islamic Financial Markets Course No:1705

Overview The program aims to familiarize the participants with the dynamics of Islamic financial marketsand shari’ah framework of Islamic securities. It analyzes the role of sukukin Islamic finance and discusses different sukuk structures. The program also highlights Islamic market indexes, Islamic money market instruments and foreign exchange operations in Islamic banks.

Contents An overview of Islamic financial markets

Comparison between sukuk and conventional bonds

Sukuk and their role in Islamic finance

AAOIFI standards for sukuk structures- case studies

Islamic market indexes

Islamic money market instruments

Foreign exchange operations in Islamic banks

Targeted Audience Functional managers and investment executives, project and corporate finance officers, marketing officers, supervisory level staff and senior bankers


Duration 2 days

Methodology Lecture, presentation, discussion, exercises and case studies

Sharjah Feb 24-25 Abu Dhabi Nov 10-11 Dubai Feb 19-20

104

Islamic Credit Products Course No:1706

Overview The course aims to familiarize the participants with Islamic credit concepts and the techniques used for structuring Islamic credit products. It outlines different types of credit productsin Islamic banks and equips the participants with skills to identify the risk considerations in Islamic credit products.

Contents An overview of the Islamic credit products

Types of cards in Islamic banks

Personal finance Products (goods financing, liability transfer, cash financing)— Murabahah, Salam, Tawarruq, Services Ijarah

Home Finance Products- Istisna’a, Standard Ijarah, Forward Ijarah, Diminishing Musharakah

Letter of credit in Islamic banks

Islamic credit products and the shari’ah supervision and controls

Risks related to credit products and ways to mitigate the risks

Targeted Audience Banks employees who need to be introduced to Islamic banking products and services


Duration 2 days


Sharjah March 3-4

105

Abu Dhabi Dec 22-23 Dubai April 2-3

Islamic Investment Products Course No:1707

Overview The course aims to familiarize the participants with Islamic investment concepts and the techniques used for structuring investment products. It outlines types of investment products in Islamic banks analyzes equity screening techniques in Islamic finance;and explore the ways of structuring Islamic investment funds. The course alsoequips the participants with skills to identify the risk considerations in Islamic investment products.

Contents An overview of the Islamic investment guidelines

Investment techniques in Islamic finance

Types of Investment deposits in Islamic banks

Investment in equities−Equity Screening

Islamic investment funds

Takaful(Islamic insurance)

Risks in Islamic investment productsand ways to mitigate the risks

Targeted Audience All banks employees in general and investment and treasury staff in particular who need to be introduced to Islamic banking products and services.


Duration 2 days


Sharjah April 21-22 Abu Dhabi Jun 16-17 Dubai April 16-17

106

Islamic Jurisprudence of Financial Transactions Course No:1708

Overview The course aims to introduce the participants the Islamic jurisprudence laws concerning financial transactions. It outlines the general shari’ah rules concerning Islamic financing contracts; types of sales, permissible and prohibited forms of business transactions and types of financing techniques. The course thus builds a foundation to understand the general shari’ah framework of Islamic finance principles and operations.

Contents Introduction of religious law (shari’ah and fiqh)

Islamic law on riba and gharar and their relevance in modern finance transactions

Rules governing: the options (khayar), the promise (wa’d), default and delay in payment

Sales contracts, permissible and prohibited sales and their implications in modern financial transactions

Rules governing Islamic contracts: mudarabah, musharakah, murabahah, ijarah, salam, istisna’a, wakalah, kafalah, rahn

Targeted Audience Bank employees who want to gain in-depth knowledge of shari’ah laws concerning financial transactions.

Prerequisites None

Duration 2 days


Sharjah

107

Oct 27-28 Abu Dhabi Oct 20-21 Dubai Apr 30 - May 1

Islamic Project Finance Course No:1709

Overview The course aims to familiarize the participants with the fundamental principles, practices and issues in Islamic project financing. It enables the participants to identify the techniques used in Islamic project finance structuring and understand the methodology to evaluate the project cash flows; assess and evaluate project risks. It also highlightsissues related to project structures, documentation and shari’ah compliance.

Contents Project appraisal and shari’ah compliance process

Processing of the project

Cash flow analysis

Assessment and Structuring

Documentation, shari’ah compliance

Risk management

Targeted Audience Investment managers, treasury staff, credit officers risk managers and marketing executives who want to gain insight on Islamic project finance principles


Duration 2 Days


Sharjah May 5-6 Abu Dhabi Feb 10-11 Dubai Dec 22-23

108

Risk Management in Islamic Banks Course No:1710

Overview The course aims to providecomprehensive understanding of the Islamic perspectives on risks and its management. It familiarizes the participants with the types of risks involved in Islamic product structures and suggests ways to mitigate the risks. The participants shall develop a sound understanding of the risks facing Islamic banks and analyze the techniques and tools used for risk management by Islamic financial institutions.

Contents An overview of the financial risks

Islamic perspective on risk management

Risks exposure in Islamic banks: Credit risk, operational risks, market risks, liquidity risk,shari’ah-intrinsic risk etc

Nature of risks faced by Islamic banks

Types of risks involved in Islamic product structures and ways to mitigate the risks

Guidelines on risk management for Islamic banks and financial institutions

Targeted Audience Treasury, credit risks, compliance and strategic management staff

Prerequisites 1702: Introduction to Islamic Banking 1706: Islamic Credit Products

Duration 3 Days


Sharjah Dec 22-24

109

Abu Dhabi March 10-12 Dubai July 2-4

Contents

E-banking Applications Programs

Code Course Name

1801 Application of MS Excel - Basic

1804 Computer Crimes and Security System

1806 Application Ms. Access

1807 E-Banking

1808 Financial Modeling

1810 Application of MS Word Advanced

1811 Application of MS PowerPoint

1812 Application of MS Excel - Advanced NEW

111

E-banking Applications

Programs E-

bank

ing

App

licat

ions

Prog

ram

s

Application of Ms Excel Course No:1801

Overview To familiarize the participants with the use of excel as a tool for enhancing the daily uses of excel in bankingand finance. This course provides trainees with an overview of the features and functions of Microsoft Office Excel 2007.

Contents Create workbooks

Modify workbooks

Customize the Excel 2007 program window

Enter and revise data

Modify worksheets

Move data within a workbook

Find and replace data

Correct and expand upon worksheet data

Format cells

Define styles

Apply workbook themes and table styles

Make numbers easier to read

Create charts

Define a table

Name groups of data

Create formulas to calculate values

Add headers and footers to printed pages

Prepare worksheets for printing

Targeted Audience IT Dept, Secretaries, Management, Call Center staff. HR Dept.

Prerequisites None

Duration 2 Days

Methodology Presentations, Illustrations, Exercises, Recent case studies, Multimedia (Video)

Sharjah Jan 20-21 Nov 10-11 Abu Dhabi Feb 17-18 Oct 27-28 Dubai Jan 29-30 Jun 18-19

113

Computer Crimes and Security System Course No:1804

Overview To provide participants with the knowledge to understand Computer & Internet Crimes and how they target banks through case studies and How to defend against them.

Contents Overview of computer & Internet Crimes

Types of Computer & Internet Crimes

Cyber Threats targeting Banks

Online Banking Fraud

Role of Money Mules

Recent Cases against Banks

Best Practices to Prevent Online banking Fraud

ATM Fraud & Security

Phone banking Fraud

Data Breach Response Guide

The global threat landscape – U.A.E

Cyber Crime New Trends

Targeted Audience IT security, Web Admin., E-Banking & Mobile banking & Call Center staff, Legal, Audit, Fraud Prevention, Compliance & Risk Management Departs.

Prerequisites 1807: E-Banking

Duration 2 Days

Methodology Presentations, Illustrations, Exercises, Recent Case Studies, Multimedia (Video)

Sharjah March 17-18 Abu Dhabi Sept 15-16 Dubai May 28-29

114

Application of Ms. Access Course No:1806

Overview With its Microsoft Office Fluent user interface and interactive design capabilities that do not require deep database knowledge, Microsoft Office Access 2007 helps you track and report information with ease. Get started quickly with prebuilt applications that you can modify or adapt to changing business needs. Collect information through forms in e-mail or import data from external applications. Create and edit detailed reports that display sorted, filtered, and grouped information in a way that helps you make sense of the data for informed decision-making.

Contents Getting Started

Creating a Database

Making Changes to a Database

Working with Forms

Retrieving Information

Working with Reports

Preparing to Print

Targeted Audience IT security, Web Admin., E-Banking & Mobile banking & Call Center staff , Legal , Audit

Prerequisites None

Duration 3 Days

Methodology Presentations, Illustrations, Exercises, Recent Case Studies, Multimedia (Video)

115

Sharjah Feb 17-19 Abu Dhabi Apr 7-9 Dubai Oct 22-24

E-Banking Course No:1807

Overview As customers increasingly demand and use a variety of electronic channels to perform financial transactions, the ways in which fraudsters and hackers can conduct attacks proliferate. In consumer and corporate banking services, authenticating the customer and the transaction are key steps to ensuring proper access and protection.

Contents Introduction to electronic banking

E-banking services

Authentication Methods in Electronic Transactions

Payment system in E-banking

Major Issues of E-security

Targeted Audience IT security, Web Admin, E-banking& Mobile banking & call Center staff, Legal ,Audit, Fraud prevention, Compliance& Risk management Departs

Prerequisites None

Duration 2 Days


Sharjah Dec 15-16 Abu Dhabi May 5-6 Dubai Jan 22-23

116

Financial Modeling Course No:1808

Overview Financial Modeling is very critical for the financial industry. This course will enable participants to effectively apply excel techniques to a wide variety of financial models. A number of key skills will be addressed such as scenario management techniques and data validation to control inputs.

Contents What are financial models?

Types of Financial Models-Pricing, Investment, Funding, Trading, Risk, Simulation, Financial Statements

Design of financial models-Objectives, drivers, assumptions, sub-models, stress testing, presentation, metrics

Excel functions to support financial models-Sensitivity analysis with scenariomanager and data tables-Pivot tables-Solver

Financial Statements forecasting

Financial Planning and Investments, Loan Schedules

Bond Pricing and duration

Risk and Simulation

Sensitivity Analysis

Targeted Audience Participants will be from Corporate Banking, Risk Department and Investment Banking

Prerequisites 1801 - Application of MS Excel

Duration 3 Days


Sharjah Feb 10-12 Jun 30- July 2 Dubai March 19-21 Nov 5-7 Abu Dhabi

117 May 21-23

Application of MS Word Advanced Course No:1810

Overview This course provides trainees with an overview of the more advanced features and functions of Microsoft Word. This course is intended for experienced information workers who want to learn advanced-level Word skills.

Contents Add hyperlinks

Add bookmarks and cross-references

Create and modify tables of contents

Create and modify indexes

Understand mail merge

Prepare main documents

Send personalized e-mail messages to multiple recipients

Create and print labels

Send documents directly from Word

Add and review comments

Track and manage document changes

Compare and merge documents

Password-protect documents

Control changes

Work with styles and templates

Change default program options

Customize the ribbon

Customize the Quick Access Toolbar

Targeted Audience IT Dept, Secretaries, Management, Call center staff

Prerequisites None

Duration 2 Days


Sharjah Jun 9-10 May 19-20 Abu Dhabi Dec 15-16 Mar 31 -Apr 1 Dubai Feb 5-6 Oct 29-30

118

Application of MS Powerpoint Course No:1811

Overview Familiarize the participants with the use of Ms.power point as a tool for enhancing their use in banks.Provides trainees with experience at creating more elaborate presentations in Microsoft Office PowerPoint 2007.

Contents Import data from other sources

Inserting features to a slide

Inserting features to a slide with the movement

Preparation before the presentation

Practice during the presentation

Graphics &Clipart

Slide Master

Printing Presentation

Targeted Audience IT Dept, Secretaries, Management, Call center staff. HR Dept.

Prerequisites None

Duration 2 Days


119

Sharjah Jun 23-24 Abu Dhabi May 26-27 Dubai Sept 24-25

Application of Ms Excel -Advanced Course No:1812

Overview Microsoft Office is today, the most popular Office Automation software. This program enables users toacquire the necessary knowledge and skills to use work enhancing features of Microsoft Excel 2007effectively and to get them familiar with these functions in a safe learning environment. Once it is completed, their familiarity and confidence in using the advanced feature of Excel 2007 will increase, making Excel 2007 a more useful tool for everyone uses of excel in banking and finance.

Contents Creating Pivot Charts

Solving Formula Errors

Inserting Objects

Using What-If Analysis

Creating Charts

Creating Pivot Tables

Grouping and Outlining Data

Ms. Excel Dates and times

Ms. Excel Macros.

Targeted Audience It is suitable for banker’s staff that has been using Excel for some time, and feels confident with using it.

Prerequisites 1801: Application of Ms Excel

Duration 2 Days

Methodology This instructor-led course provides classroom lecture topics and the practical application of MSExcel 2007 through demonstrations, practices, and hands-on exercises, followed by a smallcase study on the last day.

Sharjah Dec 22-23 Abu Dhabi Nov 24-25 Dubai April 9-10

120

Contents

Risk Management & Compliance Programs

Code Course Name

1901 Anti Money Laundering: Laws and Regulations

1903 Compliance Insights in Banks

1904 Corporate Governance in Banks

1906 Detection for Forgery and Counterfeiting

1907 Financial Crimes Under AML

1909 Liquidity Risk Management

1910 Operational Risk Management

1911 Risk Management In Banks

1913 Market Risk Management

1914 Credit Risk Management

1915 Basel Accords Compliance Insights-Basic

1916 Basel Accords Compliance Insights- Advanced

1917 Risk Based Audit

1918 Interest Rate Risk Management NEW

1919 Signature Forgery and Documents Screening NEW

1920 FATCA NEW

121

Risk Management &

Compliance Programs

Risk

Man

agem

ent

& C

ompl

ianc

e Pr

ogra

ms

Anti - Money Laundering: Law, Regulations & Best Practices

Overview Familiarize participants with the nature, processes and volume of money laundering and its risks. Current international, regional and local initiatives to combat and manage risks of money laundering. The legal frame work of combating money laundering in UAE and central bank circulars to the banks.

Course No:1901

Contents Nature of Money Laundering

History and processes of money laundering

Volumes and risks of the money laundering

Financial Action Task Force (FATF) role and Initiatives in managing risks of money laundering

UN initiatives

GCC initiatives

UAE initiatives ( Federal law, central bank circulars, focus areas of AML risk)

Targeted Audience Managers from banks and regulatory bodies like the Central Bank, Ministry of Economics & Commerce, Ministry of Finance and Industry, and all bank staff.

Prerequisite None

Duration 2 Days

Methodology Lecture, Discussion and Case Studies.

Sharjah Jan 6-7 April 28-29 Oct 27-28 (A) Abu Dhabi Feb 10-11 Oct 6-7 Dubai May 7-8 Nov 26-27 Jan 15-16 (A) Al Ain Jan 20-21 Fujairah Nov 10-11

123

Compliance Insights in Banks Course No:1903

Overview Compliance is becoming important as it will not only prevent losses from inefficient financial processes and avoiding regulatory sanctions rather it will provide management with information needed for strategic planning and moving ahead. This program will enable participants to Understand the compliance function in banks, Determine laws, regulations, circulars, policies and procedures that bank has to comply with and Benefits of compliance and problems of non- compliance.

Contents The compliance function

The importance of compliance and why it is a mandatory function

Compliance – responsibility of whom?

Compliance versus Targets in Banks, a professional formula

Consequences of compliance and non-compliance

Laws, regulations, circulars, internal policies to comply with

Achieving highest possible degree of compliance in banks

Targeted Audience All bank staff, especially audit and compliance officers, managers, senior staff

Prerequisites None

Duration 2 Days

Methodology Presentation, discussion, and real case analysis

Sharjah April 14-15 Abu Dhabi Jun 16-17 Dubai Oct 8-9

124

Corporate Governance for Banks Course No:1904

Overview By the end of this program participants should be able to define Corporate governance and identify practices that constitute goodcorporate governance, and identify the factors in evaluating the quality of corporate governance and therelative strength of shareowner rights.The importance of corporate governance to ensure disclosure, transparency and independency in managing banks.

Contents Define Corporate Governance and identify best practices that constitute a good Corporate

Governance for Banks.

Quality of corporate governance and the relative strength of shareowner rights

Protecting long term interests of the investors

Voting rights and disclosure, transparency and independency

Functions of Audit, Remuneration, and Nominations committee

Corporate Code of Ethics

Targeted Audience Senior Executives and above.

Prerequisite None

Duration 2 Days.

Methodology Lectures, Discussion and Case studies.

125

Sharjah March 17-18 Abu Dhabi Sept 15-16 Dubai March 26-27

Detection of Forgery and Counterfeiting Course No:1906

Overview Forgery, documents screening and verification is becoming a skill that should be enhanced with techniques to be used to enable bankers to prevent fraudulent transactions in the bank and the detection of counterfeiting and forged note. Other documents like cheques, plastic cards, ID’s and other documents which lies in everyday banking transactions is also covered.

Contents Payment Instruments Fraud ( banknotes counterfeiting, cheques and credit cards fraud)

Documents screening and verification. ( ID fraud, security, technical and tactical profiling)

Signature forgery and verification.

Targeted Audience Tellers, customer services, credit and audit department

Prerequisites None

Duration 2 Days

Methodology Presentation, discussion, and real illustrations

Sharjah Mar 31 -Apr 2 Abu Dhabi Dec 8-9 Jan 20-21 Dubai Feb 5-6 Sept 17-18

126

Financial Crimes and Enforcement Under Anti - Money Laundering Course No:1907

Overview Many countries around the world have enacted laws to enhance law enforcement investigatory tools (e.g. USA PATRIOT Act). This course provides an overview of sections of such acts that may affect financial institutions. Also the main areas of concern that banks should be focused on and the risks related to that.

Contents Special Measures for Jurisdictions, Financial Institutions, or International Transactions of Primary

Money Laundering Concern

Special Due Diligence for Correspondent Accounts and Private Banking Accounts

Cooperative Efforts to Deter Money Laundering

Bank Records Related to Anti-Money Laundering Programs

Targeted Audience Executives responsible for AML initiatives, senior executives, policy makers.

Prerequisite 1901: Anti - Money Laundering: laws and regulations

Duration 2 Days.

Methodology Lecture, Discussion and Case Studies

127

Sharjah April 21-22 Abu Dhabi Nov 10-11 Dubai Jun 11-12

Liquidity Risk Management Course No:1909

Overview This program will enable participants to Understand the types of liquidity risks and indentify their causes. Enhance their Ability to measure liquidity risk and asset liquidity.Use the available techniques to manage liquidity risk.Understand and comply with Basel recommendations to manage liquidity risk.

Contents Liquidity and solvency

Types of liquidity risk

Causes of liquidity risk

Measures of liquidity risk

Measures of asset liquidity

Managing liquidity risk

Basel recommendations for liquidity risk management

Targeted Audience Treasury, risk, compliance, and strategic management.

Prerequisites 1911: Risk Management in Banks

Duration 2 Days

Methodology Lecturing, examples, illustrations and cases

Sharjah Jan 27-28 Abu Dhabi May 5-6 Dubai Feb 19-20

128

Operational Risk Management Course No:1910

Overview This course introduces the concept of Operational Risk and discusses events that trigger losses in banks due to operational loss events. It covers the Basel Committee recommendations on the Regulatory Treatment of Operational. The course introduces operational risk aspects in insurance, models, and emphasizes the need to have a well defined scope and process for identification of risk factors in operational risk management.

Contents Explains how loss prevention is more effective than loss reduction

Examines various loss control measures

Elaborates on the Methodologies used in loss reduction

How risk avoidance is used as a risk mitigation Methodology

The basics of risk financing and its advantages and disadvantages

Identify and classify risks and take appropriate action

Basel accords recommendations

Targeted Audience Operations management staff, IT executives, Operational Risk Managers, Back-Office Managers, Settlement Officers, Internal Auditors, Risk Auditors

Prerequisite 1911 - Risk Management in Banks

Duration 2 Days

Methodology Lectures, Discussion and case studies

129

Sharjah May 12-13 Abu Dhabi Sept 8-9 Dubai May 21-22

Risk Management in Banks Course No:1911

Overview Financial institutions have been using risk management tools to control their risks. No longer is it seen purely as a control mechanism – but as a critical input into the business. Every transaction should be assessed in terms of the increase in risk to the institution, with the assurance that the pricing of that transaction will generate a suitable return to compensate for the risk. Such a risk culture is reinforced by Basel Accords, due to be implemented in many countries.

Contents A broad overview of modern bank risk management, including Basel Accords

Able to report market risk using both traditional and VaR approaches

The approach to credit risk management:

Measuring Operational Risk successfully

Liquidity risk and interest rate risk with other risks faced by banks.

Basel accords measures to calculate Capital required to cover risks

Targeted Audience This program is suitable for risk management professionals in banks, corporate, treasury and audit staff

Prerequisite None

Duration 3 Days.


Sharjah Jan 20-22 Abu Dhabi Feb 3-5 Jun 9-11 Dubai Jan 29-31 Jun 25-27 Al Ain Jun 16-18 Fujairah Sept 22-24

130

Market Risk Management Course No:1913

Overview Market risk refers to the losses in on and off balance sheet items arising from movements in market prices. This program aims at exploring the different areas of market risk to enable candidates to verify the nature of each of them and be able to measure them in their activities. To understand the different Methodologies to mitigate those risks. Finally, understand the measures that had been made by the Basel committee to manage market risk in financial institutions.

Contents The nature of nature of market risk within the context of risk management

Major areas of market risk; interest rate risk, exchange rate risk, commodity price risk, equity price risk.

Market risk measurement

Market risk management using VAR, Interest rate gap analysis

Market risk under Basel accords

Targeted Audience Treasury, investment, risk managers and officers, and audit department


Duration 2 Days

Methodology Lectures, models, exercises and case studies

131

Sharjah Sep 15-16 Abu Dhabi March 17-18 Dubai Oct 29-30

Credit Risk Management Course No:1914

Overview Credit risk is the most fundamental of risks. It is the potential that a bank borrower or counterparty will fail to meet its obligations in accordance with agreed terms. This program aims at enabling candidates to define credit risk and be able to identify the on and off balance sheet areas of credit risk, to be able to use the different techniques and models to credit risk rating and measurement. Develop a credit risk mitigation strategy. Finally, understand the measures that had been made by the Basel committee to manage credit risk in financial institutions.

Contents The nature of credit risk within the context of risk management

Major areas of credit risk; on and off balance sheet

Credit risk rating models

Credit risk management

Credit risk under Basel accords

Targeted Audience Credit risk analysts, risk managers and officers, and audit department


Duration 2 Days


Sharjah May 5-6 Nov 17-18 Abu Dhabi Feb 24-25 May 15-16 Dubai Dec 10-11

132

Basel Accords Compliance Insights – Basic Course No:1915

Overview All banks nowadays, are required to comply with the measure that have been set by the Basel committee with regard to capital adequacy ratios needed to cover unexpected risks. This program aims at introducing the primary requirements for covering risks in banks. The three pillars of Basel and the risk areas banks may be exposed to.

Contents Understand the basic requirements of Basel accords and its background

Specify the data requirement for the key calculations involved in various approaches

Understand the different approaches of calculating CAR under Basel accords

Identify the specific issues to be addressed under supervisory review and disclosure requirements

Targeted Audience Credit and risk officers, Basel officers, compliance, audit department


Duration 2 Days.


Sharjah Feb 24-25 Jun 2-3 Abu Dhabi Mar 24-25 Nov 24-25 Dubai

133

Mar 5-6 July 2-3

Basel Accords Compliance Insights – Advanced Course No:1916

Overview The Central Bank of UAE is regarding the adoption of advanced approaches of Basel accords compliance as part of its reform measures to the banking industry in UAE. This programs aims at introducing the different techniques to calculate CAR for credit risk, market risk, operational risk and liquidity risk as they constitute the measure that should be satisfied by banks. Enable candidates to develop models in measure those risks.

Contents Approaches to calculate credit risk under Basel accords

Measuring credit risk using the standardized and IRB approaches

Measuring market risk

Measuring operational risk using the basic indicator approach

Measuring liquidity risk ( short term and long term)

UAE central bank recommendations to calculate CAR

Targeted Audience Credit and risk officers, Basel officers, compliance, audit department

Prerequisites 1915: Basel Accords Compliance insights - Basic

Duration 2 Days

Methodology Lectures, models, discussions, exercises and case studies

Sharjah Sept 8-9 Abu Dhabi Dec 22-23 Dubai Nov 5-6

134

Risk Based Audit Course No:1917

Overview Risk based audit is superior to traditional audit approaches, it focuses on risks, the underlying causes of financial surprises, not just the accounting records and shifts the focus from inspecting the quality of the financial information to building it into the financial reporting process. This program aims at enabling candidates to address risks the bank and their financial reporting and assessing of the quality of operations and financial reporting together with identification of risk areas and recommend ratifying measures.

Contents Risk Based internal audit focus.

Stages in risk based internal audit

Approaches Methodologyto assess risk in RBIA

Assessment models to different risk areas and bank exposure

Internal control evaluation

The RBIA report

Targeted Audience Risk officers, Basel officers, compliance, audit department, audit committee


Duration 2 Days


135

Sharjah Apr 7-8 Abu Dhabi Apr 21-22 Dubai Oct 22-23

Interest Rate Risk Management Course No:1918

Overview Interest rate risk is the risk that the banks may be exposed to due to the changes in interest rate. This program will enable participants to understand the nature of interest rate risk and indentify their causes. Enhance their ability to measure exposure e to interest rate risk. Be able to measure interest rate risk effect of profitability. Use the available techniques to manage interest rate risk.

Contents The nature if interest rate risk

On and off balance sheet sources of risk

Sensitivity Gap analysis

Measuring the exposure to interest rate risk

Hedging for interest rate risk.( FRA, IRF,IRO, Swaps)

Targeted Audience Treasury, risk, compliance, audit and strategic management


Duration 2 days

Methodology Lecturing, examples, illustrations and case studies

Sharjah Dec 8-9 Abu Dhabi Mar 31 -Apr 1 Dubai Nov 19-20

136

Signature Forgery and Documents Screening Course No:1919

Overview To provide participants with theKnowledge and techniques to beable to detect Forged Signatures and screen documents.

Contents Introduction to Signature Forgery

Characteristics of Genuine

Signatures

Signature Identification Factors

Signature Forgery Techniques

Signature Forgery Clues

Signature Verification Process

Detection of Forged Signatures

Thumb Prints

Document Examination

Document Verification Checklist

Tactical and technical profiling

Forged documents

Targeted Audience All bank personnel who verify signatures and screen documents including tellers, legal, audit, Fraud Prevention , Compliance and Risk Management Departments


Duration 2 Days

Methodology Presentations, Illustrations,Exercises, Case Studies,Multimedia (Video)

137

Abu Dhabi Apr 28-29 Dubai Dec 10-11

FATCA Course No:1920

Overview This course will give you an overview of FATCA, its basics, identify the critical categories of customers and explain the main risks involved. List the relevant documentation to obtain and explain the purpose and the mechanism of the new FATCA rules and their general impacts.

Contents FATCA – Introduction

US withholding and reporting regime

FATCA – Who is concerned?

New FATCA documentation and reporting requirements

Further developments

Targeted Audience Professionals in banking, insurance companies, investment funds and other potential FFIs already having basic knowledge on Compliance.

Prerequisites 1204: Financial Statements Analysis Basic

Duration 2 Days

Methodology Lectures and Discussions

Sharjah Jan 30 Jul 1 Abu Dhabi Sep 29 - 30

138

Contents

Leadership Development Programs

Course Name

Leadership Development Program – LDP

Managing Strategically, Leading for Results

Women Emerging in Leadership

139

Leadership Development

Programs

Lead

ersh

ipD

evel

opm

ent

Prog

ram

s

Leadership Development Program – LDP Darden School of Business, University of Virginia

Overview This program is designed for outstanding managers with experience leading organizational entities or major project teams who are identified as having potential to be strategic leaders of their enterprise.

LDP

Objectives Increased effectiveness as a result of examining personal leadership practices through 360-degree

feedback and coaching.

Broadened business perspective and improved decision making asaresult of a more comprehensive understanding of the total enterprise.

Improved capability to think and act more strategically and to establish personal and organizational goals consistent with corporate strategy.

Contents The program will run in the following modules

Leadership Development

Business Acumen and Enterprise Thinking

Strategic Management

Financial Management

Targeted Audience Outstanding managers with experience leading organizational entities

Prerequisite None

Duration 3 weeks (28th April – 17th May 2013)

Methodology Practical application, simulations & leadership practical inventory

Venue Darden Business School, USA

Program Investment AED 100,000 inclusive of full residential board at the Darden School of Business (Participants are required to make their own travel arrangements to Washington D.C. and then to the Darden School of Business, Charlottesville, Virginia.)

For registration & details: 00971 6 5987103 or [email protected]

141

Managing Strategically, Leading for Results Harvard Business School Executive Education, in Association with IBS Kuwait

Overview Competing today in turbulent and rapidly changing environments, managers and employees alike look to the top of their organizations for two things: a clear strategy and effective leadership. Business success depends on both. For this reason the Harvard Business School is offering a six-day residential executive education program for leaders in the banking and finance sector in the GCC countries.

Objectives Increase the capacity of executives in the GCC financial services sectors to anticipate and to respond

quickly and effectively to strategic challenges in their business environment

Strengthen and develop the key leadership skills required to achieve organizational alignment, drive change, and establish productive working relationships with others

Provide an opportunity to learn about the latest in management thinking and best practices of some of the world’s most admired companies

Contents The program focuses on two primary themes: strategy and leadership Strategy To equip participants with concepts and tools for thinking strategically and assessing the markets.

To examine the five forces model, differentiation and low-cost strategies, value curves, and the development of strategy over time.

Critical role of leadership and management in formulating and implementing strategy

Leadership Strategy execution formal structure, critical tasks, people, and culture

Leaders - functions and personal qualities required

Approaches for developing and communicating organizational vision

Explore the advantages and disadvantages of different communication and influence strategies in different relationships

Targeted Audience Upper middle executives of levels such as department heads

Duration April, 2013 (six consecutive days) from 8:00 – 18:00 – Actual dates will be announced

Methodology Case studies, lectures, discussion groups and interactive exercises

Program Investment AED 60,000 inclusive of five-star hotel facilities in Muscat- Oman

142

Women Emerging in Leadership

Overview This program helps women leaders to excel by developing them into a highly effective, visionary leader.

WEL

Contents The program focus is on specific behaviors that are critical ineffective leadership. Major themes includes:

Building Trust

Creating Effective Networks

Executive Presence

Growing Through Feedback & Coaching

Individual Change Management

Leading Strategic Change

Managing Conflict

Negotiation Excellence

Power and Influence

Strategic Perspectives :Personal and Organizational

Targeted Audience High-potential female executives with 5–10 years experience,and line- and people-management responsibilities.

Duration Five consecutive days from 8:00 – 18:00 – Actual dates to be announced

Methodology Coaching: Peer, faculty, and executive coaching delivering real-time, direct feedback. Simulations and Exercises:

Program Investment AED 14,500 inclusive of five-star hotel expenses in Dubai

143

Contents

Academic & Professional Certif icate Programs

Course Name

Certified Credit Management (CCM)

Certified Banking Operation (CBO)

Certified Documentary Credit Specialist (CDCS)

International Certificate in Compliance Awareness

International Certificate in Anti Money Laundering Awareness

Chartered Institute for Securities & Investment Qualifications (CISI)

Chartered Financial Analyst (CFA) – Level 1

Certificate in Finance, Accounting & Business(CFAB)

Certified International Retail Banker (CIRB)- Foundation Level

Certified International Retail Banker (CIRB)-Intermediate Level

Professional in Human Resources (SHRM)

Banking Diploma (BD)

Higher Banking Diploma (HBD)

Islamic Banking Diploma (IBD)

BSc in Banking & Finance (BSBF)

145

Academic & Professional Certif icate Programs

Aca

dem

ic &

Prof

essi

onal

C

erti

ficat

e Pr

ogra

ms

Certif ied Credit Management (CCM) in collaboration with Hong Kong Institute for Bankers

Overview This program provides the rare opportunity to acquire the knowledge and skills required of today’s

CCM

credit professionals. This program is equipping an employee to take on the responsibilities of credit management and to accelerate the learning process by empowering participants to think broadly, manage globally and compete strategically.

Contents Banking Law

Fundamentals of Accounting

Financial statement Analysis

Corporate banking

Bank Lending 1

Bank Lending 2

Credit Risk Management

International Trade finance

Targeted Audience Banking professionals who would like to acquire knowledge in credit management or Employees working in corporate banking, SME & the Retail sectors.

Prerequisite Recommended to have 2 years of banking experience.

Duration 100 hours, thrice a week (Monday / Tuesday / Wednesday) from 6-9 pm

Methodology Illustrations, practice sessions and presentations

Investment Dhs: 7500/-


Sharjah Mar 25 Abu Dhabi Feb 18 Dubai Feb 18 Sep 23

147

In collaboration with Hong Kong Institute for Bankers

Certif ied Banking Operation (CBO)

Overview

CBO

This program acquaints participants with an in-depth understanding of various knowledge areas that are required for banking professionals such as the knowledge of diverse banking products, operational aspects, various technology and regulatory requirements. This customized international course will create fast track opportunities for an accelerated career in banking.

Contents Banking Law in UAE

Banking theory & practice

Retail and Corporate Banking

Risk Management

Treasury and banking Operations

Business Ethics and Internal Control

Basic Trade finance

Operations risk & Quality Management

Targeted Audience Banking professionals who would like to acquire additional skills in banking operations.

Prerequisites None

Duration 100 hours, thrice a week (Monday / Tuesday / Wednesday) from 6-9 pm


Investment: Dhs: 7500/-

Forregistration and details: 00971 6 5987103 or [email protected]

Sharjah Sep 16 Abu Dhabi Sep 23 Dubai Mar 4

148

Certified Documentary Credit Specialist (CDCS) In collaboration with IFS school of finance

Overview

CDCS

It is a professional certification that enables documentary credit practitioners to demonstrate specialist knowledge and application of skills required for competent practice.

Contents Documentary credit – an overview

The sales agreement

Documentary credits – types and uses

Parties to documentary credit transactions – roles and responsibilities

Issuance and amendments

Transport Documents

Other documents

Presentation, examination and settlement

Bank to bank reimbursements under documentary credits

Related products

Risk issues

Targeted Audience People working in trade finance, import / export financing, pre & post shipment financing, international al trade financing and working on other documentary credits

Prerequisite Recommended to have three years documentary credit or related experience

Duration 50 hours twice a week from 5:30 – 9:00 pm


Investment Dhs: 4000/

For registration and details: 00971 6 5987103 or [email protected]

Sharjah

149 Feb 3


In collaboration with International Compliance Association (ICA)

International Certificate in Compliance Awareness

Overview

ICA

The changing regulatory environment has resulted in a growing need for compliance professionals. The ICA Advanced Certificate in Compliance is suitable for those new to compliance or in a junior role and will help you develop a good understanding of compliance fundamentals.

This program provides a good introduction to compliance and provides the contextual understanding in which they can approach their responsibilities with confidents.

Contents Understanding the regulatory environment

Regulation in Practice

Compliance in practice

Other key compliance areas

Targeted Audience Staff working or aspiring to work in Compliance Arenas/ Audit/ Risk or Regulation Functions

Prerequisites None

Duration 15 hrs , 2 weeks ( 5 alternative days ) from 5:30 pm – 9:00 pm


Investment: Dhs: 1950/-


Sharjah Feb 25 Nov 17 Abu Dhabi Feb 3 Sep 15 Dubai May 19

150


International Certif icate in Anti Money Laundering Awareness In collaboration with International Compliance Association (ICA)

Overview Money laundering prevention remains high on the agenda for financial services professionals. An integrated approach to fighting the risk is needed, and knowledgeable, fully trained staff are essential to that approach. The ICA in Anti Money Laundering Awareness helps individuals to understand the AML techniques and practical skills in order to undertake AML responsibilities more efficiently and effectively.

ICA

Contents Understanding Money Laundering

Why and how is money laundered

What crimes generate property that can be laundered

Trust and Company module

Banking Module

Insurance and Investment Business Module

Gaming & betting module

Management Module

Targeted Audience Staff with specific AML duties or working in financial services who want an introduction to anti money laundering or anyone who aspires to a career in anti money laundering / fraud prevention

Prerequisite None

Duration 15 hours, 2 weeks (5 alternative days) from 5:30 pm – 9:00 pm




Sharjah Feb 3 Oct 21 Abu Dhabi Mar 17 Oct 21 Dubai Apr 7 Dec 8

151


Chartered Institute for Securities & Investment Qualifications (CISI)

Overview The Chartered Institute for Securities & Investment (CISI) is the largest and most widely respected

CISI

professional body for those who work in the securities and investment industry in the UK and in a growing number of financial centers globally. By providing 7 professional qualifications, it will ensure that practitioners in the financial services industry attain the competence they need to practice.

Qualification From CISI International Introduction to investment (30 Hours)

UAE Financial Regulations (30 Hours)

Securities (60 Hours)

Operational Risk in Financial Services (30 Hours)

International Investment Management (60 Hours)

Islamic Finance Qualification (40 Hours)

International certificate in Wealth Management (60 Hours)

Targeted Audience New entrants in the field of Securities and Investment, Bankers, Trading Managers, Operations Managers, Internal Controller and Financial Analyst.

Prerequisites None

Duration Based on Qualification


Investment: Dhs: 3000-6000/- based on qualification


152


Chartered Financial Analyst (CFA) – Level 1 CFA

Overview The CFA Program is a globally recognized, graduate level curriculum that provides a strong foundation of real-world investment analysis and portfolio management skills along with the practical knowledge you need in today’s investment industry. It also emphasizes the highest ethical and professional standards.

Contents Level 1

Ethics and Professional Standards

Quantitative Methods

Economics

Financial Reporting & Analysis

Portfolio Management

Equity Investments

Fixed Income

Derivatives

Alternative Investments

Corporate Finance

Level 1 Examinationsare conducted in June and December every year.

Targeted Audience Students entering the investment field or professionals Increasing their expertise & marketability or people making a career change into Investment.

Prerequisite None

Duration 100hrs (25 days)




Sharjah

153 May 24


Certificate in Finance, Accounting & Business (CFAB) From the Institute of Chartered Accountants in England and Wales- ICAEW

Overview The Certificate in Finance, Accounting and Business (CFAB) from ICAEW is a certificate qualification that

CFAB

provides good understanding of business, finance and accounting which is highly valued in any role in any organization around the world.

Contents Business & Finance

Management Information

Accounting (Compulsory)

Law

Assurance

Principles of Taxation

Targeted Audience Students entering the accounting / finance field or professionals Increasing their expertise & marketability or people making a career change into accounting or finance.

Prerequisite None

Duration 36 Hours per module

Methodology Practice sessions and presentations

Investment Dhs: 2500/- per module- Full program Dhs: 15000/


154


Certif ied International Retail Banker (CIRB)- Foundation Level

In Collaboration with the International Academy of Retail Banking

Overview Retail Banking is becoming a quantum leap in its concept and not only restricted to deliver many products but to maintain strong relationship with its customers .The Foundation Level of CIRB is designed to introduce high achievers to the theoretical and practical core competencies that are required for success in a retail-banking organization.

CIRB

Contents Retail Banking I

Ethics

Channels

Operations I

Relationship Management

Credit Risk Management

Marketing

Relationship Marketing I

Product/Proposition

Customer Service Quality

Targeted Audience High achieving retail bankers normally with at least 18 months experience.

Prerequisites None

Duration 10 days (80 hours), running in two consecutive 5 days each within 3 months

Methodology Illustrations,presentations,case studies.

Investment: Dhs: 11,950/-


Abu Dhabi Apr 21-25 Sep 22-26 Dubai

155

Feb 3-7 Apr 21-25


Certif ied International Retail Banker (CIRB)-Intermediate Level

In Collaboration with the International Academy of Retail Banking

Overview CIRB- Intermediate Level will focus on the issues that are encountered when leading people and

CIRB

departments to ensure good overall understanding of all retail banking areas and will enable participants to engage their people and area efficiently.

Contents Retail Banking II

Marketing II

Operations II

Customer Care

Relationship Marketing II

Risk Management

Financial Management

HR Management

Performance Management

Product Portfolio Management

Targeted Audience Mid-level managers with people, business or functional area responsibilities with minimum 2-3 years experience.

Prerequisite CIRB – Foundation Level

Duration 10 days (80 hours), running in two consecutive 5 days each within 3 months


Investment Dhs: 11,950/


Dubai Sep 22-26 Oct 27-31

156


Professional in Human Resources From Society for HR Management (SHRM)

Overview This certificate provides knowledge and skills that can be immediately applied on the job. It addresses seven key HR management practices, compiled into 7 modules.

SHRM

Contents Business Management Strategy

Workforce Planning and Employment

Human Resources Development

Compensation and Benefits

Employee and Labor Relations

Risk Management

UAE Labor Law

Targeted Audience HR practitioners, Business Managers, and new entrants in HR professions

Prerequisites None

Duration 21 Weeks, twice a week from 18:00 – 21:00


Investment: Dhs: 11,950/-


157


Banking Diploma (BD) BD

Overview The Banking Diploma Program is an internationally recognized program accredited by the Ministry of Higher Education & Scientific Research - UAE under decree no. (134) 2001.

Mission: The Banking Diploma Program’s mission is dedicated to providing high quality banking education of international standards in a learning environment that promotes academic and personal excellence. It provides an opportunity for continuing professional education that enables career progression for those already working in banking and finance industry.

Admission Requirements: Applications are welcomed from bank and non-bank employees meeting the criteria listed below

Admission is granted according to the general policy of the institute and directives of the Board of Directors

The applicant should hold a High School Certificate with minimum score of 60%.

The applicant must have valid TOEFL Score of 500 (173 CBT, 61 iBT), 5.0 IELTS, or another standardized, internationally recognized test that is approved by the Commission for Academic Accreditation (CAA)

The Institute also offers a foundation program for applicants whose English Language Skills do not meet the above mentioned requirements. Applicants who score below 5.0 in IELTS or equivalent will be required to enroll in this foundation program and will be allowed to take partial classes of the Diploma program

The applicant must pass a personal interview at the institute

Documents Required: An attested copy of UAE High School qualification or its equivalent

Original school/college / university transcripts

A certified copy of IELTS or TOEFL score

A photocopy of a valid passport / UAE ID Card

Five recent personal photographs (passport size)

Timing and Duration: The program runs five days per week, Sunday to Thursday-Morning and Evening sessions.

The program runs for four theoretical semesters (16 weeks each), and a summer term (8 weeks), which involves field training and field project (Internship)

Fees: Bankers (UAE Nationals) AED 21,600 Bankers (Non UAE Nationals) AED 32,400 Private (UAE and GCC Nationals) AED 32,400 Private (Arabs and other Nationals) AED 36,000

158

Higher Banking Diploma (HBD) HBD

Overview The Higher Banking Diploma Program is a valuable designation development with specialized knowledge, which constantly revolves around the challenges of the financial service industry. It is a specialization which complements the career aspirations of employees and students graduating fresh from high school as it offers a choice of Certificate of Achievement and Higher Banking Diploma.

Mission: The HBD Program’s mission is dedicated to developing specialized knowledge within the context of the financial industry, in addition to demonstrating industry professionalism that is nationally and internationally recognized, and signifying that EIBFS students are competent, confident and informed professionals in the financial services industry.

Admission Requirements: Applications are welcomed from bank and non-bank employees meeting the criteria listed below.

Admission is granted according to the general policy of the Institute and the directives of the Board of Directors.

The applicant should hold a High School Certificate with minimum score of 60%.

Applicants with no experience / less than 6 months experience or any other diploma program irrelevant to the banking industry must take the “Challenge Exam" testing English, Mathematics and General Business Knowledge to be considered for admission.

The applicant must have valid TOEFL Score of 500 (173 CBT, 61 iBT), 5.0 IELTS, or another standardized, internationally recognized test that is approved by the Commission for Academic Accreditation (CAA).

The applicant must pass a personal interview at the institute.







The program runs for five theoretical semesters (16 weeks each), and 2 summer terms (8 weeks), which involves presenting the “Integrative Project”.

Fees: Bankers (UAE Nationals) AED 36,000 Bankers (Arabs and other Nationals AED 54,000 Private (UAE and GCC Nationals) AED 54,000 Private (Arabs and other Nationals) AED 60,000

159

Islamic Banking Diploma

Overview The Islamic Banking Diploma Program introduced in 2003 is accredited by the Ministry of Higher Educa-

IBD

tion & Scientific Research, UAE. The program, first of its kind in the region was started to disseminate knowledge and information about Islamic banking and finance and produce skilled graduates who will successfully manage and run the various Islamic banking operations, and project its viability, practicability, and relevance in a world moving towards global economy.

Mission: The IBD Program’s mission is dedicated to provide quality Islamic banking education in a learning environment that promotes academic and personal excellence in students, as well as appreciates of intellectual and ethical values that accentuate Islamic Shariah laws.

Admission Requirements: Applications are welcomed from bank and nonbank employees meeting the criteria listed below.

Admission is granted according to the general policy of the Institute and the directives of the Board of Directors.

Preference is given to UAE Nationals, however those from other GCC and Arab countries are also welcome to apply.

The applicant should hold a high school certificate with minimum score of 60%.

The applicant must achieve a minimum score of 5.0 in IELTS Test or its equivalent of an internationally recognized standardized test (such as TOEFL with a minimum score of 500 or TOIC), as approved by CAA.

The Institute also offers a foundation program for applicants whose English Language Skills do not meet the above mentioned requirements. Applicants who score below 5.0 in IELTS or equivalent will be required to enrol in this foundation program and will be allowed to take partial classes of the Diploma Program.

The applicant must pass a personal interview at the Institute.







The program runs for four theoretical semesters (16 weeks each), and a summer term (8 weeks), which involves field training and field project (Internship)

Fees: Bankers (UAE Nationals) AED 21,600, Bankers (Non UAE Nationals AED 32,400 Private (UAE and GCC Nationals) AED 32,400, Private (Arabs and other Nationals) AED 36,000

160

BSc in Banking & Finance (BSBF) BSBF

Overview The BSc in Banking & Finance Degree Program introduces students to the fundamentals of Banking and Financial Studies and provides them with the skills necessary for a broad understanding of the theoretical and practical aspects of the banking and financial sectors functioning in a global economy characterized by continuous development, innovation, competition and change, and gaining greater insight of their growing role in the economy.

In line with the mission and vision of EIBFS to serve the banking and finance community this program offers them a platform to acquire the talents they need, backed with a solid grounding in banking and finance knowledge and practical skills. This four-year undergraduate experience at EIBFS will lead to a high standard degree comparable to International and Local Standards which will increase job and promotion opportunities and hence the growth of UAE nationals in the Banking sector.

Mission: The Mission of EIBFS’s BSc in Banking and Finance Program is to offer a high quality specialized learning involving students in a continuous process of learning that helps them to develop, grow, and establish a well grounded career in the banking and finance sector, with the help and support of well qualified faculty members, who are capable of balancing and integrating theory and practice in the best educational environment conducive to learning.

Admission Requirements: Applications are welcomed from bank and non-bank employees meeting the criteria listed below.

EIBFS Students may get credit transfer of common subjects provided their subject grade is 70% and above.

The applicant should hold a UAE Secondary School Certificate or its equivalent with minimum score of 60%.

The applicant must have valid TOEFL Score of 500 (173 CBT, 61 iBT), 5.0 IELTS, or another standardized, internationally recognized test that is approved by the Commission for Academic Accreditation (CAA).







The program runs for eight theoretical semesters (16 weeks each), and 3 summer terms (8 weeks), which involves presenting the project report of supervised internship.

Fees: UAE National Bankers AED 95,000 UAE and GCC Nationals AED 95,000 Arabs and other Nationals AED 114,000

161

Dubai Branch:P.O. Box: 341400Ph: (04) 6070444Fax: (04) 3206644

Abu Dhabi Branch:P.O. Box: 7108

Ph: (02) 4464666 Ext. 300 Fax: (02) 4435222

Sharjah Branch:P.O. Box: 4166

Ph: (06) 5728880 Ext. 180/181/182/103Fax: (06) 5728080, (06) 5723983

www.facebook.com/eibfs www.twitter.com/eibfs www.linkdin.com/eibfs www.eibfs.aeEIBFS Website

[email protected]

EIBFS e-mail